Jobs
Job Purpose:
We require a bright, helpful, committed and adaptable temporary administrator to provide daily support to our IG Team. The primary focus of the role is to support the IG team with various administrative duties across donor recruitment, development and legacy fundraising.
The successful candidate will gain exposure to and experience of all aspects of fundraising and marketing at MSF and will be treated as a full member of our team.
Knowledge, Skill & Experience:
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Demonstrable interest in fundraising and/or marketing and considering a future career in this area.
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Strong communication skills – written and oral (fluent in English).
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Good attention to detail.
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Willingness and ability to manage multiple administrative tasks. Adaptability and the capacity to adapt to the conflicting needs of several busy teams and juggle multiple tasks.
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Ability to carry out reporting and analysis.
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Good working knowledge of Microsoft excel and word.
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Experience working on a CRM database and experience in data input.
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Professional, efficient and highly organised.
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Genuine interest in, and commitment to, the humanitarian principles of MSF.
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A highly organised individual with a keen eye for detail, looking to gain experience in fundraising. A team player with excellent interpersonal skills and a proactive approach.
Right to work - Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by MSF UK for this role.
MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.
How to Apply:
Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date:
13 November 2024, 11.59pm (GMT)
Incomplete applications will not be considered.
The client requests no contact from agencies or media sales.
HEAD OF OPERATIONS – Learning Disabilities Sector
Hybrid and Home working.
Must live within a reasonable commutable distance to our Head Office in Shrewsbury
Full-time post
Salary circa £55,000, plus pension and generous annual leave benefit
Bethphage is a charitable business, operating across the West Midlands providing support to people with disabilities and those who experience mental health problems
Bethphage has recently celebrated its thirtieth Birthday. Since establishment in 1994, Bethphage has grown from strength to strength, diversified and continues to grow. We operate as a commercial business, we are driven by our mission and live by our values, with the people we support at the heart of what we do. We have held the Investors in People Gold for twelve years.
Our person-centred approach also enables us to work strategically with commissioners to develop bespoke provision which achieves the desired outcome for people.
As a not-for-profit business, we reinvest our surpluses wisely and in addition to purchasing several homes for the people we support, our office, we have recently purchased a farm with twelve acres in South Shropshire to develop our farm-based day opportunities, whilst providing longer term development opportunities over the next five to ten years.
The current incumbent has recently been appointed to CEO, so we are seeking a replacement to join our executive management team.
The successful candidate will lead on operations and be accountable for day-to-day support services across Bethphage, ensuring that people who use our services are at the centre of every aspect of the service they receive, whilst ensuring that organisational, statutory and legislative requirements are met.
The key purpose of the role is to provide professional leadership to Bethphage's operational agenda, ensuring their efficacy and fit with the organisation's values, ethos, culture and strategy. With strategic responsibility for operations you will ensure that the organisation has highly effective well-implemented operational strategies, which align to Bethphage's core business, and deliver positive outcomes.
A full job description and recruitment brochure will be emailed to all interested candidates
- Demonstrate and provide decisive and clear leadership to direct reports and the wider organisation
- Ensure contractual requirements are adhered to and monitor compliance
- Support organisational growth and development
- Monitor the external landscape for emerging themes and changes in government policies.
- Ensure budgets are, monitored and adhered to
- Ensure policies and procedures are implemented across Bethphage
- Ensure compliance with Safeguarding policies
- Ensure compliance with contractual, statutory and legislative
- Produce reports which evaluate accidents, incidents and near misses reported into our Care Management System (CMS), identifying trends and themes and positive action to improve future outcomes.
- To contribute, as a member of the Executive Team, to the planning and strategic development of the organisation.
- Prepare quarterly reports and attend Board meetings to advise trustees on operational matters and provide assurance
Essential requirements
- Minimum of a level five in Health and Social care and, or management qualification.
- Minimum of ten years’ experience working in the care sector working with people with disabilities
- Experience of working with people with one or more of the following conditions: Autism, Mental Health, Dementia, Acquired brain injury and people with complex needs
- Demonstrable experience working at a senior level
- Experience of leading and delivering projects
- A track record of working with local authorities, commissioners and families.
- Effective budget and resource management
- Driver with own vehicle (You must have or be willing to get business class insurance)
Interested parties must complete an application form and the deadline for submissions is the close of business on 15th November
A full job description and recruitment brochure will be emailed to all interested candidates
“To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.”
The client requests no contact from agencies or media sales.
This vital and substantive new role is to increase charitable income so BBG can deliver its charitable purpose and planned major development.
The Development Manager post has been created with support from The National Lottery Heritage Fund to increase fundraising skill and capacity and will be responsible for managing the day-to-day fundraising function. The priority is the capital project, but in addition the postholder will also build a portfolio of fundraising streams for capital, projects, and operational costs. The Development Manager will be responsible for day-to-day activity, including fundraising data management, income from trusts, grants, individuals, sponsorship, legacies etc, providing exceptional levels of stewardship for all donors and funding partners.
The new postholder will work with the small but dedicated team of Development Director and Systems Development Officer (part time). The new post includes management of any staff and volunteers working to support the development function. The postholder is responsible to the Development Director in raising the funds to deliver the Major project and beyond and growing the day-to-day fundraising operation and a strong body of supporters at BBG.
Key Responsibilities
• Achieve income and performance targets in accordance with BBG’s agreed Fundraising Strategy and business needs, as directed by the Development Director.
• Responsible for managing BBG’s development/fundraising function data, ensuring the highest quality and accuracy of data and information on BBG’s new Spektrix CRM system in compliance with wider BBG requirements and the Data Protection Act.
• Raise funding from trusts, grants, and sponsors and support campaigns for fundraising from individuals, especially major donors, to meet the targets of the Major project, as agreed.
• Work with Horticultural, Commercial and learning/Engagement teams, and other staff to determine projects and outcomes, maximising opportunities for raising funds to support core functions as well as projects, once the capital is secured.
• Manage and oversee funding contracts with trusts, grant givers etc, including payment schedules, reporting, and monitoring compliance with any conditions of funding.
• Responsible for high quality stewarding of all donors and supporters, ensuring BBG’s reputation as an exemplary charity is maintained. Respectful approach and manner in all fundraising. Developing a culture of giving in the charity.
Experience
3-5 years’ experience working in a fundraising capacity, including the raising of significant funds for a charity, including major donors/individuals.
• Evidence of responsibility for raising 6 x figure funds from a variety of sources.
• Experience of taking responsibility for fundraising data management systems
• Experience of managing donors and funder
The client requests no contact from agencies or media sales.
Junior Finance Officer (Sales Ledger)
Location: Hybrid (minimum 40% office-based)
Contract Type: Permanent
Salary: £25,753 - £27,573 (pro-rata £15,452 - £16,544)
Hours: Part-time, 21 hours per week with flexible scheduling options
Do you want to drive change while advancing your finance skills?
As a Junior Finance Officer at Suzy Lamplugh Trust, you’ll be integral in managing essential sales ledger functions, contributing to impactful safety initiatives, and working alongside a passionate, mission-driven team. This role offers you the opportunity to grow professionally while making a meaningful difference.
About Suzy Lamplugh Trust
This role represents a chance to join the UK’s leading personal safety charity and authority on stalking prevention. Established in memory of Suzy Lamplugh, who tragically went missing in 1986, our Trust pioneers work in reducing abuse, aggression, and violence through education, advocacy, and direct support.
Our achievements include:
· Training over one million lone and frontline workers across various sectors in personal safety
· Driving legislative changes to improve public safety
· Supporting over 75,000 victims of stalking through our National Stalking Helpline and advocacy services
Role Overview
The Junior Finance Officer will manage sales ledger transactions, ensuring accurate, timely financial data that supports the Trust's internal financial controls and monthly reconciliations. You’ll collaborate with various departments, uphold best practices, and contribute directly to the Trust’s financial integrity.
Key Responsibilities:
· Issue client invoices and accurately input sales receipts
· Generate and update weekly aged debtors reports
· Support the credit controller with debt follow-up and respond to client inquiries
· Complete new supplier forms and maintain accurate supplier data
· Reconcile monthly invoices and handle sales ledger queries
· Conduct monthly bank reconciliations and back up financial data
· Reconcile weekly Commercial CRM records (training provided)
What We Offer:
At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package:
· Flexible 21-Hour Work Week: Design a schedule that works for you—our part-time hours are adaptable to fit your availability and our needs
· Hybrid Working: With a minimum of 40% office-based work
· Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays
· Special Leave: Including days for personal milestones, like moving house or celebrating your birthday
· Pension Contribution: 5% employer contribution
· Health & Wellbeing App: Access to counselling, advice, and discounts
· Occupational Sick Pay increasing with service
· Additional Perks: Cycle to Work scheme, interest-free travel loan for season tickets, and regular team events
How to Apply:
Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered.
Deadline: 25th November 2024, by 5:30 PM
Join us in building safer communities and empowering people across the UK.
Interviews will be held in-person week commencing 2nd December 2024. If you do not have availability, please let us know in your covering letter.
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Upper Room has been supporting homeless, financially and socially disadvantaged people since the 1990's. Its services have evolved greatly over time to now include free, home-cooked meals together with a wide range of support to help people with legal, benefits, housing and employment issues.
We have secured some funding to help homeless and other disadvantaged people into and through cancer screening - something many of them don't think they qualify for or are even afraid to step forward for. Even though it's a proven life-saver for millions of people.
We are looking for someone with basic IT skills but most importantly great people skills, who can undertake a short survey with our service users and when someone fits some basic qualifying criteria encourage them to step forward for screening. Once someone is happy to step forward, the role becomes one of practical support, such as helping to register with a GP if they don't have one, helping with appointments, arranging temporary accommodation in hotels and arranging transport too and from hospital appointments.
We're looking for someone who is organised with good people and communication skills. The survey can be fully undertaken via a mobile phone or laptop, so is quite an easy thing to undertake. But what will help most in this role is patience, empathy and compassion. We hope to start someone as soon as possible and will require a DBS and references (as well as the right to work in the UK). Health or social care experience is advantageous but not essential. Our service runs from 4pm to 6pm Monday to Friday - so these would be the normal working hours - although we can accommodate some flexibility for the right candidate. The role will be on-site so candidates must live within a short commute of W12.
Making sure nobody, socially or financially excluded in West London goes without help, supporting those in need, enabling those with potential
The client requests no contact from agencies or media sales.
CEO (Age UK Enfield)
Location Hybrid/Enfield
Contract: Permanent, Full time
Salary: £70,000 based on experience
About Us
Age UK Enfield (AUKE) is the key provider of advice, dementia care and support, day care, information and advice, fitness and frailty support services in the diverse North London borough. Our mission is to improve the lives of older people in Enfield by ensuring they are valued, active, connected and able to live the life they choose.
AUKE has been serving the people of Enfield since 1997. The Charity is part of the national Age UK Charity and its network of local Age UKs.
We are acknowledged as the leading charitable organisation helping older people in the Borough and support around 7000 older people each year.
The Role
We are seeking an experienced, driven, and strategic CEO to lead the 30 staff and 60 volunteers at AUKE with great passion and energy. The period ahead is an exciting one. significant project to bring our services under one roof is in its early stages and this would provide an opportunity for us to increase our offerings with a new bespoke facility. We are seeking a new CEO who will be energised by this work and can guide all stakeholders through our strategic plans.
Supported by a highly professional board and a talented and committed operational team, our CEO will lead the execution of strategic objectives, oversee the financial and operational management of the Charity, and grow our footprint by promoting AUKE’s vision, ambitions, values and objectives in everything they do.
Role Requirements
• Proven track record of leadership and management across a range of responsibilities as CEO or similar senior level – ideally gained in a Charity or relevant sector
• Financial acumen – experience of financial management and control, including budget planning, oversight and cost control
• Experience of strategic planning and implementing organisational change
• Track record in driving and supporting fundraising growth, developing networks and working with funding partners
• Demonstration of influencing and developing relationships with key stakeholders and senior opinion leaders including local authority or similar
• Track record as a leader of people, creating positive affirming environments for successful teams and an inclusive organisation
• Experience working with a Board in setting the vision, mission, strategic objectives and priorities for a Charity or relevant sector
Eastside People is supporting AUKE in the recruitment for this role.
Before you make an application, please download and read the Candidate Information Pack.
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.
We would discourage you from deselecting yourself if you are in doubt about meeting all the criteria. Instead, if you have specific questions about the role, please contact us via email, or our recruitment partners Eastside People to arrange a conversation.
The closing date for applications is Monday 4th November. Competency based interviews will take place with Eastside People up until Wednesday 6th November.
Formal interviews with Age UK Enfield will be in three stages. A first informal conversation and interview will be mid-November, and final interview early December.
Benefits
• Hybrid working with the opportunity to work flexibly over 4 days per week
• 25 days annual leave plus statutory holidays
•Comprehensive health benefits through Simply Health
• Support from the Age UK federation to promote the charity and provide exceptional opportunities for networking and shared learning
REF-217 220
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.
Job Title: Victim Support Case Worker (London)
Salary: £23,616 (29,250 pro rata) + London Weighting (£4,723 for inner London, £3,542 for outer London)
Hours: 30 hours per week, or 0.8 FTE.
Contract: 12-month fixed term contract (continuation subject to funding)
Annual Leave: 18.5 days plus 6.5 bank holidays
Based: Hybrid, London
About NUM:
National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations. We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by these victims/survivors to cope and recover from crimes they experience. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.
Role Summary:
National Ugly Mugs are looking to recruit a Victim Support Case Worker to provide greater access to justice and protections for sex workers based in or touring in London. The post holder will work across multiple agencies, from London victim support services, Citizens Advice, SARCS/Rape Crisis, specialist sex worker support organisations to those providing services to sex workers, and sex worker-led groups. They will work with police and Met officials via working groups or direct engagement with BCU SPOCs to support reporting to police.
The Victim Support Case Work plays a part in maintaining a wide network of practitioners and officials both local and national, to ensure that we are victim-centred and provide resources in ways that are individualised and safest for sex worker survivors as part of prevention, victim support and recovery. As such, the post holder will be supported by partners from sex worker-led groups and rights activists, and provided with relevant training and clinical supervision to support them in the role.
If you are passionate and knowledgeable about sex worker rights and victim support, you could be the person we are looking for!
Applications from people with lived experience is desirable.
Job purpose:
To provide a pro-active victim support to marginalised and racialised sex workers when they are victims of crime by working within and outside of the criminal system and in partnership with other frontline support services and the police.
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Provision of victim support case work to London-based sex workers
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Risk assess and help members keep safe.
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Support members to access resources in keeping with their rights and entitlements.
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Support members to access (mental) health and other services they require.
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Monitor and keep members informed of case progress.
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Provide support through the criminal system from report to court and beyond.
Documents below contain and a full person specification and the main responsibilities of the role.
How to Apply:
Please send a CV and a cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 5:30pm (UK time) on Tuesday 19th November. Interviews will take place on 5th December 2024.
We actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org. We can also be contacted for any queried relating to this role.
The client requests no contact from agencies or media sales.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the role
Location: This is a home-based role with occasional travel to a Society office for wider departmental meetings.
Contract: Fixed Term for 24 months
The Information Governance team are the champions of Data Protection and Information Governance within Alzheimer's Society. The team’s overriding objective is to enable all areas of the Society to use information appropriately whilst achieving the Society’s overall aim of creating a world without dementia.
The newly created Senior Records Management Officer role is an exciting opportunity for the role-holder to develop and implement standards and processes for the management of organisational records in compliance with applicable legislation and standards. You will help the Information Governance team to establish a culture of effective records management and support the Society in measuring and maintaining the quality of its records.
Working closely with the other members of the Information Governance team, you will develop a process framework for managing hard copy and electronic records within the Society, propose improvements to the Society's record management systems and be the first port of call for handling records management queries from within and outside the Society. These queries will be from across the Society and could be in relation to service delivery, fundraising, campaigns, IT, volunteering or employment matters.
The Senior Records Management Officer will also support the Information Governance team with other matters including handling personal data breaches, creating reports on trends and recommended remedial actions, managing rights requests, developing, delivering and maintaining learning resources for Society colleagues.
About you
- You will have an expert understanding and experience of records management policies and processes and how to successfully embed them into working practices for frontline staff.
- You will ideally have experience of working in or with an information governance environment.
Working in a fast paced and responsive environment, you will possess good time management and problem-solving skills. - Good communication skills are a must for this role as you will be engaging with colleagues at all levels across the Society.
- With your strong attention to detail, pro-active nature and ability to build successful relationships, you will quickly establish yourself as a key member of our team.
- An industry recognised Records Management qualification, such as the Practitioner Certificate in Records Management, is preferable but not essential.
Closing date: Wednesday 13th November 2024
Interview date: 21st – 26th November 2024 via Teams
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Approach Social Work (formerly known as the Frontline programme)
Designed and delivered by social work charity Frontline, we teach social work differently. By blending learning and practice, what you discover in theory is eased into real-life settings, supervised by a social worker. Gaining your postgraduate diploma within 12 months, will be the first step in your life-changing career.
You’ll learn how to connect with children, young people, parents and carers. How to gain all important trust, so a family opens their door to you again. You’ll gain the technical knowledge and build on your relational skills. We’ll give you the time and support to develop your approach, with confidence.
You earn while you learn, and once you gain your qualification you’ll step right into a job. And through our Frontline Fellowship, you’ll join a network of peers intent on transforming social work practice in England.
Be part of something bigger. Join the next generation of social workers.
What’s in it for you?
- Earn as you learn with a salary of up to £34,000 from year two.
- Qualify as a social worker and complete a fully funded master's degree.
- Get high-quality training and supervision from experienced social workers, academics and coaches in a rich, supportive environment.
- Become part of the Frontline Fellowship and receive ongoing support and training throughout your career.
What to expect as a trainee social worker
Year 1:
- Start with five weeks of intense online study, including five in-person sessions, led by experts in social work theory.
- Begin your 12-month placement in a local council social work team, where you'll work closely with fellow trainees and an experienced social worker. You'll gradually take on more responsibility in supporting children and families.
- Qualify as a social worker by the end of your first year.
Year 2:
- Manage your own caseload, building on your skills and confidence.
- Engage in ongoing study to further develop your professional abilities.
- Receive continued support from Frontline tutors, your employer and fellow trainees.
Year 3:
- Conduct a research project and complete the academic credits needed for your fully-funded social work master's degree.
- Receive leadership coaching to enhance your professional capabilities.
Who we’re looking for
We are looking for your potential to become an outstanding children’s social worker and leader, empowering families to achieve positive change. No specific experience is required to apply. We value diverse perspectives and experiences and a commitment to advocating for the communities’ social workers serve. We're dedicated to fostering diversity in our programme and supporting applicants from underrepresented backgrounds.
You will also meet the following criteria:
- Have at least a 2.2 (predicted or obtained) in an undergraduate honours degree (or international equivalent)
- Have obtained GCSE English Language at Grade C/4 or above (or approved equivalent qualification)
- Possess the right to work and study in the UK (including access to public funds) for the duration of the programme (until September 2028)
- Be resident in England by the time the programme commences
- Not be a qualified social worker
Be part of something bigger. Join the next generation of social workers.
4,000 professionals, 0 days wasted, 1 incredible purpose.
Contact Centre - Senior Manager (Supporter Services)
£55,000 - £60,000 plus
Reports to: Head of Supporter Engagement
Directorate: Marketing, Fundraising & Engagement
Contract: 12 month fixed-term contract
Hours: Full time 35 hours per week - we are open to various flexible working requests such as compressed hours (10>9)
Location: Oxford, Oxfordshire Office-based with high flexibility (1-2 days per week in the office)
Closing date: 12 November 2024 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply.
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment process: 1st stage competency-based interview, 2nd stage will include a task relevant to the role.
Interview date: 25th and 28th November for first stage and 2nd/3rd December for 2nd stage
At Cancer Research UK, we exist to beat cancer.
We are looking for an experienced Contact Centre Senior Manager to join our Supporter Services team in Oxford. Our passionate and inspiring customer service representatives speak to c1500 supporters per week in a mix of outbound and inbound calls helping them with both fundraising and increasing loyalty to CRUK or supporting them in registering for events, making donations, seeking advice and much more.
As a Senior Manager in the team, you will line manage 6 managers and have overall responsibility for a team of c60, so you'll need to come with solid line management experience. We are looking for a people centric leader that knows how to engage, motivate and inspire a large, diverse team and someone who embodies our values.
It's an exciting time to be joining the team as we embark on our automation journey, moving from Siebel to Salesforce, so this is a real opportunity to have an impact and shape what that journey looks like.
Our supporters are at the heart of everything we do so it is essential we make every interaction a memorable one.
What will I be doing?
Motivate and inspire the team to provide a great experience for our supporters through high levels of engagement via a range of contact channels.
Coach, mentor and empower staff to develop their skills and provide support for them in delivering their objectives.
Create and harness a collaborative working environment to encourage teamwork, energy, creativity, a sense of fun and positive staff engagement.
Act as a point of escalation to resolve any issues relating to the performance of the team and supplier.
Owns the contract for our external call centre suppliers and ensures that the service they provide is seen as an extension of the team at Cancer Research UK.
Develop and implement strategies to improve service delivery and efficiency across the breadth of contact centre services
Through our outbound services, achieve annual income targets
What are you looking for?
If you have experience as a Contact Centre Manager, Support Services Manager or Support Centre Manager we would love to hear from you. Whatever your background you'll need to demonstrate…
Strong customer and supporter focus
Experience of delivering high quality supporter/customer service across multiple teams, in different locations, in a similar organisation (call centre)
Proven experience of line management of multi-disciplined teams working across a range of projects (scale and scope), for multiple customers
Ability to manage, develop and motivate teams, particularly during challenging times
Proficiency in contact centre software and CRM systems with ability to identify opportunities for technological improvements and upgrades
Analytical skills with the ability to interpret data and make informed decisions.
Experience providing input to and implementing: strategy, policy and operating
*Internally this role is known as Senior Manager (Supporter Services)
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Approach Social Work (formerly known as the Frontline programme)
Designed and delivered by social work charity Frontline, we teach social work differently. By blending learning and practice, what you discover in theory is eased into real-life settings, supervised by a social worker. Gaining your postgraduate diploma within 12 months, will be the first step in your life-changing career.
You’ll learn how to connect with children, young people, parents and carers. How to gain all important trust, so a family opens their door to you again. You’ll gain the technical knowledge and build on your relational skills. We’ll give you the time and support to develop your approach, with confidence.
You earn while you learn, and once you gain your qualification you’ll step right into a job. And through our Frontline Fellowship, you’ll join a network of peers intent on transforming social work practice in England.
Be part of something bigger. Join the next generation of social workers.
What’s in it for you?
- Earn as you learn with a salary of up to £34,000 from year two.
- Qualify as a social worker and complete a fully funded master's degree.
- Get high-quality training and supervision from experienced social workers, academics and coaches in a rich, supportive environment.
- Become part of the Frontline Fellowship and receive ongoing support and training throughout your career.
What to expect as a trainee social worker
Year 1:
- Start with five weeks of intense online study, including five in-person sessions, led by experts in social work theory.
- Begin your 12-month placement in a local council social work team, where you'll work closely with fellow trainees and an experienced social worker. You'll gradually take on more responsibility in supporting children and families.
- Qualify as a social worker by the end of your first year.
Year 2:
- Manage your own caseload, building on your skills and confidence.
- Engage in ongoing study to further develop your professional abilities.
- Receive continued support from Frontline tutors, your employer and fellow trainees.
Year 3:
- Conduct a research project and complete the academic credits needed for your fully-funded social work master's degree.
- Receive leadership coaching to enhance your professional capabilities.
Who we’re looking for
We are looking for your potential to become an outstanding children’s social worker and leader, empowering families to achieve positive change. No specific experience is required to apply. We value diverse perspectives and experiences and a commitment to advocating for the communities’ social workers serve. We're dedicated to fostering diversity in our programme and supporting applicants from underrepresented backgrounds.
You will also meet the following criteria:
- Have at least a 2.2 (predicted or obtained) in an undergraduate honours degree (or international equivalent)
- Have obtained GCSE English Language at Grade C/4 or above (or approved equivalent qualification)
- Possess the right to work and study in the UK (including access to public funds) for the duration of the programme (until September 2028)
- Be resident in England by the time the programme commences
- Not be a qualified social worker
Be part of something bigger. Join the next generation of social workers.
At Makespace, our mission is to revive, repurpose and transform empty and underused spaces across Oxfordshire into affordable, community-driven places. We are committed to nurturing connection and support for social enterprises, creatives, makers and fostering a more inclusive and connected local economy.
Our agenda is spatial justice - we believe everyone has the right to safe, affordable, secure and beautiful spaces in which to work, organise and celebrate. We use meanwhile as a lever to unlock spaces, and as a catalyst to bring about long-term, community place-based renewal, building towards community ownership.
The Advocacy and Communications Director will lead Makespace’s advocacy and external communications, to influence systemic change across the community/social enterprise sector and deliver transformational, multi-generational change in line with our strategy. The role will deepen engagement with local and national partners and stakeholders, building on the success of Makespace’s neighbourhood level projects as the organisation moves into the next phase of development. A key part of the role is translating the learning and impact from our hub spaces into compelling advocacy and communications campaigns.
This role is a new position designed to strengthen our senior leadership team, working closely with the Executive Director and Operations Director to guide the strategic direction of the organisation.
Our mission is to revive, repurpose and transform empty and underused spaces across Oxfordshire into affordable, community-driven places.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note, we are actively interviewing for this role. Therefore, if you are interested, please submit your application as early as possible.
Are you an excellent communicator with media relation skills and an eye for a good story? Then join Shelter Scotland as a Communications Executive and you could soon be driving forward internal and external communications activity and managing relationships with the media.
About the role
Our Communications team promotes Shelter Scotland's brand and leads our public campaigning and digital communications to achieve change for those that do not have a safe, secure or affordable home in Scotland. Your challenge will be to work with colleagues across Communications to develop integrated communications plans across all channels including local and regional print, broadcast, online and social media.
You’ll initiate media coverage by creating and selling ideas to journalists and to build and maintain contacts with journalists.
About you
See the JD attached for further details on the role specific responsibilities. They will include having experience of:
- Communications planning
- Working strategically to develop communications across a range of media including print and social media - Media Relations
- Initiate media coverage, writing press release, articles and media reports
- Identify and respond to stories as they break - Video Journalism
- Develop and plan video segments
- Compile data to investigate, analyse and execute video reports - Internal communications
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
As part of the Communications and Engagement team, you will be responsible for developing integrated communications plans across all digital and traditional channels including local and regional print, broadcast, online and social media. You will manage our media relationships and support our objectives.
About Shelter Scotland
Shelter Scotland is Scotland’s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland’s housing and homelessness sector by offering a broad range of training courses.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Global Communications Officer
Location: HQ - Godalming, UK (Hybrid flexible working available, with at least 2 days in the office per week)
Job Type: Full-time; Permanent
Salary: £30,000 - £32,000 per annum
Help transform billions of lives. Including yours.
Compassion in World Farming International is a powerful global movement dedicated to ending factory farming and radically changing our food systems to reduce reliance on animal protein, before it’s too late. With headquarters in the UK and offices throughout Europe, in the USA and China, we investigate and expose the true costs of factory farming and work with policy makers and leading food companies on game-changing welfare commitments to improve the lives of farmed animals.
We are recruiting for a Global Communications Officer to join our HQ Communications Team based in Godalming in the UK (with some home-based working – currently 3 days a week).
About the role
The Global Communications Officer will help boost Compassion’s international media profile and campaigns through traditional media, social media, and other communication channels. You will generate international media coverage, use breaking stories to drive our campaigns and polices, sell-in stories, produce content across a range of channels, and be responsible for the monitoring and evaluation of our global media coverage. You will also help support the coordination of the media work in our country offices and take part in our out-of-hours on-call rota.
About you
This post requires a passionate, confident and creative communications professional who works well in a team. You will need some previous experience in a busy press office or newsroom, a keen news sense, excellent writing skills, an eye for detail, and be able to work to tight deadlines. A good understanding of both traditional media and social media is essential, including basic graphic and video creation for social. Candidates should also possess a keen interest in animal welfare and environmental issues. A second language, in addition to English, would be an advantage as you will be working closely with our teams across Europe and beyond.
Join us on a collective mission to shape a compassionate future for farm animals worldwide, while experiencing a workplace that truly cares for you:
- Enjoy an enhanced annual leave of 25 days per year, along with bank holidays
- Free onsite parking at HQ
- Optional savings schemes
- Embrace a fulfilling career that prioritises your well-being, while also enjoying excellent development opportunities
- Flexible, hybrid working model
- A defined Contribution Pension Scheme
To Apply:
If you are passionate about animal welfare and have the skills and experience to excel in this role, we would love to hear from you. Please submit your CV and a cover letter, outlining how you meet the Person Specification detailed in the job description. Please note that we reserve the right to commence interviews on a rolling programme.
Applications:
Closing date: 5.30pm 26th November 2024
1st Stage (TEAMS) Interviews: Thursday 5th and Friday 6th December
2nd Stage (In Person) Interviews: Tuesday 10th December
No Agencies please.
Compassion in World Farming International is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and experience, and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
To comply with legal requirements, as part of our selection procedure we ask all potential employees to prove their eligibility to work in the UK.
REF-217 781
Salary: £31,133 per annum
Contract: Fixed term until April 2026
Location: Blackburn Central Library
Hours:37.5 hours per week
Closing date: Wednesday 13th November at 11.30pm
Do you have a good understanding of how lived experience of bad housing or homelessness can impact an individual, plus a real desire and proven ability to help individuals to share their feedback, stories and experiences so that we can better help them in the future?
Then join Shelter as an Involvement Officer and you could soon be playing a vital role within a brand new project that aims to reach more people at risk of losing their homes and work with communities before they reach crisis point.
About the role
Your role will involve planning and delivering a programme of involvement activities with the aim of ensuring the views and experiences of individuals with lived experience of bad housing or homelessness informs all of Shelter’s work. We will also rely on you to deliver involvement activities across the organisation which will shape the ongoing design, delivery and governance of our work.
People with lived experience will be involved in a variety of ways too, including involvement groups, taking part in events within local communities, co-designing services and campaigns, sharing stories and speaking out about the housing emergency. You will work closely alongside people with lived experience to influence and steer the direction of Shelter’s work, so that lived experience informs everything we do.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
To succeed, you will ideally need some experience of facilitating involvement groups and other activities in order to involve people with lived experience in Shelter’s work while ensuring a safe and inclusive space where everybody can contribute. You will have a good understanding of how lived experience of housing problems can impact people and be able to support them to talk about their experiences.
The ability to plan and co-ordinate involvement activities with local teams and have several activities running during the same time period, is important too, as is a flair for developing successful relationships with colleagues across a large organisation, as well as with local organisations and partners. Some experience of presenting information verbally and in writing is also required, as is proficiency using IT tools to carry out your day-to-day work, including case management systems, Microsoft Office, internet, email and online meetings.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
We have launched a new 3-year project with a leading UK Bank which aims to help more than 3,000 people at risk of losing their home during the cost of living crisis and build financial resilience in local communities to help prevent homelessness.
Every day Shelter’s frontline services hear from people who are really struggling and don’t know how they’re going to pay their rent or put food on their table. Our ambition is to do more to stop people from becoming homeless in the first place by working with them before they reach crisis point.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the 'About You' points outlined in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.