Jobs

This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done. 

You will provide generalist level advice and casework focused on welfare benefits, housing and energy as well as offering non-monetary debt advice about priority debts and budgeting.

You’ll help people to understand their rights and responsibilities by exploring their problems in depth. You'll proactively encourage clients to take responsibility for completing actions to resolve problems themselves. Taking responsibility for cases and advocating on behalf of clients where appropriate. 

You’ll work closely with our key partners across North Lincolnshire within the statutory and voluntary and community sectors and ensure clients receive a good quality and holistic service that supports individuals to remove the financial and psychological barriers to achieving positive outcomes and build resilience for the future.

This role is offered both on a trainee and a qualified basis. For the trainee position we’re not necessarily looking for someone who has previous experience working within the advice sector, as long as you’re empathetic and able to provide person-centred support in a non-judgemental way we can provide full training. 

What we offer our staff

We provide an employee assistance scheme managed by LifeWorks. Benefits include:

• 24/7 - 365 telephone helpline
• LifeWorks online support website
• LifeWorks app
• 6 sessions of face to face counselling per issue – unlimited issues per annum
• Employee legal helpline
• Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
• Childcare and eldercare matching service
• Savings on everyday purchases and life events
• Access for family members and dependants – excluding counselling and legal advice

Annual leave: Annual leave is 28 days from 1st January to 31st December, plus 8 bank holidays

The deadline for applications is the 17 November 2024
Interviews will be held 26 November 2024

*You must have recent experience of delivering and supervising debt and money advice and will be able to demonstrate competence as an adviser whilst also having the ability to undertake technical supervision activities.

Location: Your place of work will be our main offices at Scunthorpe Central in North Lincolnshire though you’ll work flexibly to meet the needs of the client. This includes working from community venues across North Lincolnshire and working from home.

Role profile:

This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. Your role will be to manage day to day operations and staffing, focusing resources and ensuring consistent quality assured debt services whilst also delivering a caseload of your own.

You’ll have recent experience of delivering and supervising debt and money advice and will be able to demonstrate competence as an adviser whilst also having the ability to undertake technical supervision activities. 

Your advice will help people to understand their rights and responsibilities by exploring their problems in depth, proactively encouraging clients to take responsibility for completing actions to resolve problems themselves and taking responsibility for cases and advocating on behalf of clients where appropriate. You’ll also be the first point of contact for debt team members providing real time support to advisers managing complex cases. 

You’ll work closely with our key partners across North Lincolnshire within the statutory and voluntary and community sectors and ensure clients receive a good quality and holistic service that supports individuals to remove the financial and psychological barriers to achieving positive outcomes and build resilience for the future.

You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done. You'll be an important and valued member of the team and, with the  support of Citizens Advice North Lincolnshire, will be responsible for ensuring people focused outcomes are met in a pressurised environment. 

What we offer our staff

We provide an employee assistance scheme managed by LifeWorks. Benefits include:

• 24/7 - 365 telephone helpline
• LifeWorks online support website
• LifeWorks app
• 6 sessions of face to face counselling per issue – unlimited issues per annum
• Employee legal helpline
• Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
• Childcare and eldercare matching service
• Savings on everyday purchases and life events
• Access for family members and dependants – excluding counselling and legal advice

Annual leave: Annual leave is 28 days from 1st January to 31st December, plus 8 bank holidays

The deadline for applications is the 17 November 2024
Interviews will be held 28 November 2024

Let's make every day a chance to create a brighter future for the next generation!

Would you like to be part of the coolest team in town, collaborating with our Outreach and Marketing legends and our friendly customer service team here at The Prince’s Trust? Together, we'll ensure that our young people get onboarded and engaged in our programmes safely and with style.

Dive deep to uncover any barriers that stand in their way, helping to remove those barriers to enable them to shine and propelling them on their journey towards amazing outcomes. Responsible for a group of young people, for one-on-one support and guidance or just gently pointing them in the right direction. You'll be on a mission to assist with travel expenses and find clever ways to handle their other commitments. You'll champion their support and learning needs with employers, and you'll be the ultimate liaison, working alongside partners like the job centre to ensure that nothing stands in the way of their success!

You’ll also be the guiding light for our delivery partners and service providers as we want them to deliver the best experience and outcomes for our young people. High-fives all around! Roll up your sleeves and deliver employability sessions directly to our incredible young people. You'll also help our Delivery Partners and volunteers do the same, both in person and virtually through our trusty MS Teams. When we're doing things face-to-face, you’ll need to hit the road and be there in person to help with programme delivery or programme visits to make sure all is running as smoothly as possible.

And if that’s not enough to keep you busy, you’ll also be keeping meticulous records of information and data on our young people, volunteers, and partners. It's all about making sure every step of their journey is accurately reflected in our systems so that it complies with our funding contracts.

We are a massive advocate of Equality, Diversity and Inclusion so it would be amazing if you could lead the charge in creating an environment where everyone feels seen, by implementing a local action plan that supports our big-picture EDI goals. Let's make positive change happen!

Be ready for anything and everything. Alongside all these fantastic responsibilities, you might find yourself wearing different hats and rocking them like a pro, this could even include deputising when the need arises.

Join the Princes Trust Team and let’s make magic happen!

You have a QCF in Advice & Guidance (Level 3) or equivalent, plus a proven ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a WorkWell Coach.

WorkWell is an exciting new government/DWP initiative to get people back to work. As well as providing work placement support, it will also address and support any physical or mental health needs via a Mental Health Provider and Physical Health Advisor who form part of the team. The pilot in Surrey will be going live in December and aims to empower people to take control of their health, wellbeing and any impacts this is having on their employment via referral to a WorkWell Coach. That’s where you come in.

Working as a key part of the primary care network (PCN) and other community hubs, your challenge will be to provide a supportive environment that enables each individual to identify their health and wellbeing concerns and the impact these are having on their employment. That will involve taking a strengths-based approach, focusing on ‘what matters to me’ and, together with the individual, producing a personalised and holistic support plan that aims to help the individual thrive at work. We’ll also rely on you to work alongside a multi-disciplinary team of physical activity, mental health and skills and employment advisors to provide direct interventions and connect individuals to diverse community-based support, thus ensuring they are able to maintain their health, wellbeing and employment in the longer term.

To succeed, you’ll need a good understanding of motivational coaching and interview skills, the ability to organise, plan and prioritise and a real commitment to develop. Familiar with office IT systems, you have good word processing skills and know how to use emails and the internet to create simple plans and reports. Just as important is a proactive and flexible approach plus the ability to listen to, and empathise with, people from all backgrounds and provide person centred support in a non-judgemental way. Put simply, you’re committed to reducing health inequalities and able to support people in a way that inspires trust and confidence, thus motivating others to reach their potential. 

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

To apply please submit a CV and supporting statement which should clearly outline your skills and experience.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Support Officer 

Hereford 

£24,875.71 per annum

An exciting opportunity has arisen for a Younger Persons Support Officer to join our client's team in Hereford.

They are looking for a positive and engaging support officer to deliver high quality support outcomes with the use of SMART support plans to enable and prepare young people to successfully transition into independence.

A big part of this role is around engagement so you should be able to build good working relationships with our young people. Your focus will be on youth engagement this will include planning and running regular resident meetings and workshops and have emphasis on youth voice, culture, and diversity.

You need to be confident when dealing with outside agencies to aid the growth of the service by developing new links and partnerships within the local community, with particular emphasis on training, employment, and work-based activities.

Are you able to engage young people? Can you think outside the box? Are you able to remain calm in times of crisis? If yes, this role could be for you!

 The hours are based on a 7- day Rota on shifts 9am to 5pm, 11am to 7pm or 2pm to 10pm

Shortlisting date:     27 October 2024

This role will be subject to an enhanced DBS check.

Are you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment?

If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our life-saving research.

About Us:

At the British Heart Foundation, we are dedicated to making a real difference. Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

Our Contact Centre team is expanding, and we are seeking enthusiastic individuals with a strong customer focus to join us!

About the role

As a Contact Centre Advisor, you will be the first point of contact for our customers, supporters, and fundraisers. Your mission will be to provide an exceptional customer experience by keeping interactions Epic, Emotional, and Easy. Your daily tasks will include:

• Responding to and resolve inbound queries via telephone, email,social media and live chat.
• Providing information, taking donations, and resolving customer complaints or queries.
• Using our ticketing and CRM systems to update customer records with preferences and reasons for contact.

In this dynamic and customer focused role, you'll harness your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience.

About you:

We are looking for candidates with the ability to remain calm and patient in fast paced environment, providing consistent and engaging support, as well as the following key skills:

• Contact Centre Experience: Preferably you will have a proven track record in a contact centre or call handling environment, demonstrating your ability to handle inbound queries effectively.
• Passion for Customer Service Excellence: A genuine enthusiasm for delivering exceptional customer service, with a commitment to making every interaction a positive and memorable one.
• Excellent Communication: Strong verbal and written communication skills to convey information clearly and professionally to customers and colleagues. Previous experience communicating with customer via socail media would be advantage.
• Digital Proficiency: Excellent IT skills and able to navigate multiple systems, allowing for seamless navigation and efficient customer support.
• Multitasking: You have the ability to handle multiple tasks simultaneously, prioritise effectively, and manage your own time efficiently.
• Adaptability:  You can remaining calm under pressure, adapt to change, able to solve problems, and maintain a positive attitude. 

With these essential skills, you'll be well-equipped to excel as a Contact Centre Advisor at the British Heart Foundation. We are looking start someone in the role on the 4th December 2024. 

Working arrangements

This is 6 month fixed term contract 

This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE), 9:00am-5:00pm Monday to Friday, totalling 35 hours per week.

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment the team typically go in once a week on Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage

What We Offer:

When you join the BHF, you become part of our MyBHF Career Academy, where we'll help you grow, learn, and develop your career.

We offer our staff generous benefits, such as:

• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.

Interview Process:

Our interview process involves two stages. We will conduct the initial stage via telephone interviews, followed by an assessment centre on 30th October 2024 , which will take place through in person at our Birmingham Office (B37 7YE)

Do you have experience of outbound calling in a call centre environment? Do you thrive on connecting with people and making a difference?

Look no further! Join our team as a fundraising call centre agent and contribute to world free from the fear of heart and circulatory diseases. A world without heartbreak.

About the role

As a valued member of our Customer Engagement team, your role will be pivotal in driving our support and fundraising efforts through outbound calling. Your mission is to connect with our British Heart Foundation (BHF) supporters, who are the lifeblood of our organisation.

Here’s how you’ll make a difference:

• Supporter Engagement Specialist: Connecting with our BHF supporters through outbound calls. 
• Fundraising Event Advocate: Promoting major fundraising events like the London Marathon and the London to Brighton Bike Ride. 
• Customer Experience Ambassador: Enhancing satisfaction and relationships through stewardship activities. 

We are looking to start someone in the this role on 4 December 2024. 

About you

• Outbound Calling Experience: You’ve honed your skills in a call centre environment, where you’ve built strong relationships over the phone. You can use your experience in this environment to enhance our customer experience and drive fundraising revenue.
• Exceptional Communication Skills: Your written and spoken English is impeccable. You’ve previously experience engaging with customers both on calls and in writing.
• Tech Proficiency: Your computer literacy is top-notch, you have experience with Microsoft Office, CRM systems, and data entry.
• Outstanding Customer Service: World-class customer service is your mantra. Your empathy and enthusiasm radiate, and your skills enable you to facilitate informative and engaging customer interactions.
• Attention to Detail: You’re meticulous. Whether it’s accurately recording data or ensuring smooth operations, your administrative skills shine through.

Working arrangements

Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season. 

This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE).

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.   At the moment, the team typically go into the office once a week on a Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.  

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.   

What can we offer you?

When you join the BHF, you become part of our MyBHF Career Academy, where we'll help you grow, learn, and develop your career.

We offer our staff generous benefits, such as:

• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.

About us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 

What is the interview process? 
 
We are planning first stage interviews to be a one way video interview. The second interview will be an assessment centre on 30th October 2024 at our Birmingham Office (B37 7YE).

Engagement Manager  

Fixed Term Contract (fixed term until 31/03/25 with possibility of extension) 

Job Ref: V523 
Hours/Days per week: 21 hours per week – (Flexible days/hours) 
Salary: £25,000 (pro rata) plus attractive employee benefits package 
Start date: ASAP 
Location: homebased or office based 
Closing date: 28th October 2024 
Interview date and Location: TBC On Teams

Volunteering Matters  

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.  
 
This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.  

About Welcome Friends 

Welcome Friends helps to alleviate loneliness and isolation in the over 50’s in Merthyr Tydfil and Rhondda Cynon Taf by recruiting and training volunteers who are subsequently matched to beneficiaries who will visit them every week. Volunteers are encouraged, where it is feasible, to accompany or encourage the older person to interact more with their community, through attending local groups/community events. 

 Key Duties: 

1. Recruit, interview, induct, train and support volunteers.

1. Work closely with partners/referral agencies and funders to ensure a steady flow of participants into the projects. 

1. Manage the matching/placement process of volunteers and participants, setting up and supporting new activities where appropriate.

1. Be responsible for project compliance, carrying out risk assessments for volunteer activity and regularly reviewing, including safeguarding arrangements. 

1. Ensure monitoring evidence and impact data is collected to measure progress against agreed outcomes.

1. Provide administrative support for the project where required, processing volunteer expenses and maintaining databases. 

1. Promote the project through a range of techniques, instigating interest in volunteering and encouraging engagement.

1. Maintain effective relationships with stakeholders and project partners on a day-to-day basis.

1. Prepare reports to Delivery Leader and Project Manager based on agreed outputs and targets.

1. Manage your own time and diary effectively, and in line with the needs of the project. 

1. Liaise regularly with the Project Manager and project delivery colleagues.

1. Play an active role in identifying and developing new business. 

1. Contribute to joint working and teamwork across Volunteering Matters. 

Experience/Skills and attributes:  

1. Experience of working with older people.

1. Experience of managing and working with volunteers, and the ability to motivate and engage them. 

1. Experience of working in partnership with other agencies.

1. Excellent written and verbal communication skills.

1. Excellent organisational skills with the ability to prioritise a demanding workload and work under pressure and to deadlines.

1. Ability to assess risk and carrying out risk assessments.

1. Evidence of good administrative and IT skills and the ability to maintain project monitoring, administrative and financial records.

1. Understanding of and commitment to equality, diversity, and inclusion.

1. Understanding of and commitment to Data Protection and confidentiality.

Desirables:  

Ability to speak Welsh or a willingness to learn.

Qualifications:  

Relevant experience and values alignment is more important for this role than specific qualifications.

Other:  

Location: This role is homebased and will involve extensive travel across Rhondda Cynon Taf and Merthyr Tydfil. The postholder will require good internet access to enable remote working, and a suitable home office space. IT equipment and infrastructure will be supplied. 

This role requires enhanced DBS clearance. 

Our Values & Way of Working: 

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role. 

Diversity & Inclusion  

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.  

Disability Confident & Reasonable Adjustments:  

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application. Which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.  

Benefits  

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.  

GDPR Statement  

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.    

You have an understanding of drug, alcohol, and health related issues, and experience of working with adults in an addictions, housing or social care setting. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Complex Needs Practitioner.

Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. We are part of ‘One Recovery Buckinghamshire’ (ORB), a partnership between Inclusion (MPFT NHS Trust), Aquarius, and Build on Belief providing support for alcohol and drug issues across Buckinghamshire.

We are looking for two Complex Needs Practitioners to join our team in Aylesbury. The purpose of the role is to engage people in a variety of interventions, using a person centred approach, empowering them to reduce risk, increase resilience and achieve positive outcomes.

All Complex Needs Practitioners work flexibly across the community and within our multi-agency partnership settings. The caseload will include a mixture of community and multi-agency referral pathways including health and social care. A core part of the role will be working with people and their families to address holistic support needs across all aspects of the person’s wellbeing. This could include diverse work related to knife crime, 5 step family work, exploitation, physical and emotional health as well as substance misuse.

An energetic and confident self-starter, you have a qualification in health/social care, youth and community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies).  Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care. Experience of liaising with voluntary and statutory agencies and health professionals and engaging effectively with clients in a variety of settings is essential. You’ll also need a flexible approach, excellent record keeping and report writing skills and a willingness to work flexibly across the community and within our multi-agency partnership settings, on an outreach basis, with a central hub base at our head office.

This is a permanent full-time role requiring the post holder to work 37 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

To apply please submit a CV and supporting statement which should clearly outline your skills and experience.

Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind was renamed Waythrough to reflect the new organisation, of which Aquarius will remain a subsidiary.

COMMUNITY DEVELOPMENT WORKER (ISLE OF SHEPPEY)

HOURS: 18 hours per week (0.45 FTE)

24 MONTH FIXED TERM CONTRACT

SALARY:  £11,732 per annum pro-rata (£26,072 for 1FTE)

Oasis Charitable Trust is a multi-national charity supporting communities in 8 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.

We have an exciting opportunity for an experienced Community Development Worker to work as part of our Oasis Hub on the Isle of Sheppey, to engage and work with the community by helping them to access Hub activities, and the social supermarket project.

Key responsibilities will be:

1. To deliver the Sheppey Support Bus project and ensure its day-to-day operational tasks are fulfilled.
2. To liaise with our community partners including supermarkets, Fairshare etc to support and provide for Oasis activities, including the Sheppey Support Bus.
3. To monitor and evaluate activities using monitoring tools available to the team.
4. To develop other opportunities that will enhance our offer to the local community.

The successful post holder must have:

• A relevant professional qualification in Community Work or able to demonstrate qualification by experience.
• Successful experience of working with complex communities.
• The ability to deal with private information and sensitive issues with a calm and confident approach in difficult situations.
• Ability to function in diverse settings and with a wide range of professional agencies.
• Self-motivation, resilience, excellent organisational/administrative and inter-personal skills are essential for this role.

This is an exciting opportunity to be part of something pioneering on the Isle of Sheppey and to help make a difference to communities on a local level, while individually improving the life chances of everyone.  As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution.
• A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).

If you are interested in this position, please email your most recent CV and covering letter. For further information please visit the Oasis Charity Jobs Website.  In your covering letter, please answer the following questions:

1. Expand on your CV to explain how your skills and experience meets the Job Description. Give specific examples.
2. What personal attributes does a person need to do well as a Community Development Worker?
3. How do you see the Oasis ethos and 9 Habits being displayed in this role?

There is no closing date as this is a rolling vacancy. Please submit completed applications as soon as possible.

Interviews will take place as and when suitable applications are received.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.

Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Department: Network Strategy and Standards

Location: Blended between office and home (England and Wales). Time in office negotiable

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We strive to ensure that as many people as possible can benefit from high quality advice services. We place client protection and care at the heart of our service, and as such we are currently looking for a passionate and enthusiastic Client Services Officer to put our client-focused philosophy into practice.

Your remit will include ensuring that all complainants are responded to in a timely, efficient manner, ensuring that the relevant complaints procedure is diligently followed at all times. Moreover, you will be responsible for implementing the processes and systems for providing criminal records screening for Citizens Advice service paid staff and volunteers in England and Wales. 

This post will require you to make decisions relating to the appropriate response to complainants by email, phone, letter and/or social media, therefore you will demonstrate the capacity to use judgement under pressure, and you’ll also possess excellent written and verbal communication skills. Previous experience in a customer service focused environment is essential.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. 

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. 

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

In the event of a high number of applications, we reserve the right to close the application early. 

This vacancy closes at 23.59 on the closing date. 

Operations Administrator

We have an exciting opportunity for an Operations Administrator to join an exciting charity whose mission is to see the lives of offenders and their communities visibly transformed by hope through support, empowerment, and opportunity.

Position: Operations Administrator

Location: Newcastle

Hours: Full-time

Contract: Permanent

Salary: £24,094 to £25,815 per annum

Closing date: 31st October 2024

About the role

As Operations Administrator, you will work as part of the Operations Team to ensure the smooth running of the ‘behind the scenes’ work of the organisation, to support the Operations Manager in processing the monthly impact measurement data and to provide operational administrative and IT support for the organisation’s outreach teams and the general work of the organisation.

Key responsibilities will include:

• Reporting – collating and analysing information to showcase the performance and impact of the organisation’s work to all identified stakeholders
• Working alongside our teams to gather all required information for impact management according to required deadlines
• Produce impact reports for grant funders and internal/external stakeholders
• Use performance data to produce evaluative reports and metrics for analysis
• Collate and curate good news stories for internal and external promotion and celebration of the organisation’s work e.g. newsletters, social media and internal good news roundups
• Support our onsite and remote team members in their use of our Microsoft platform and accounts, emails, calendars, and IT assets including onboarding new team members.
• Be able to maintain computer systems and equipment and help troubleshoot/help problem solve any issues that may arise
• Administer our risk management processes by recording the verbal reporting of concerns, risks and issues of staff and ongoing tracking of actions
• Conducting the administration of recruitment & induction, staff leave, staff HR changes, appraisals, volunteers, and sub-contractors. 

About You

Do you have an eye for detail and an analytical mind? Are you a problem solver? We are looking for someone to join our operations team to support our Head of Operations in seeing the lives of offenders and their communities visibly transformed.

To succeed in the role of Operations Administrator, your key skills will include:

• Both appreciates and models the core principles and values of the organisation
• Identifies with the Christian ethos and mission of the organisation
• Good Organisational skills and excellent IT skills
• Highly proficient in the use of Excel, Word and Powerpoint
• A strong track record of verbal and written communications
• Have strong interpersonal skills, being able to work and contribute as part of a team
• The ability to analyse and interpret data
• Ability to use own initiative and actively problem-solve
• The ability to manage self, including balancing conflicting priorities

About the employer

The employer is a charity that works with offenders and their communities in prisons and communities across the UK: 

• In prisons

The organisation provides education, enrichment, and faith groups. They also supply resource packs to prisons, which include hygiene packs and creative packs. 

• In communities

They work to reduce social isolation, build community, and address chaotic lifestyles. They also partner with churches to develop relational communities. 

• Support for ex-offenders

The organisation provides a 1:2:1 mentoring program to support ex-offenders during the first few months after release. The program helps mentees find meaningful employment and build a stable future. 

The organisation’s mission is to: Support offenders, Empower offenders, Provide opportunities for offenders, Help offenders take control of their lives, and Help offenders become active contributors to their communities.

We very much welcome previous experience as Operations Administrator, Operations Admin, Operations Coordinator, Operations Admin, Administration Coordinator, Admin, Administrator, Administration, HR Administrator, HR Admin, Human Resources Administrator, HR Coordinator, HR Support Administrator, HR and Finance Administrator, Finance and HR Administrator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

Due to the award of a new contract, we are looking for new Advocates to join our team in Fife and the surrounding area. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support or already have a Level 2 Award in Independent Advocacy.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by Scottish Government, local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

We have an exciting opportunity for Advocates to join our team covering Fife and the surrounding area. You will be involved in one-to-one advocacy along with group work across the area; this could be in a clients’ home, hospital, care homes or other suitable community venues and be home based for administrative tasks.  Therefore, access to your own transportation and a suitable home internet connection is essential. 

This is a full time role for 35 hours per week, applicants who do not hold the Level 2 Award in Independent Advocacy will start on £22,500 per annum.

About you

We actively encourage applications from those who are long term unemployed.

Desirably you will have some experience of working, providing welfare, supporting, or caring for Adults or young people who have support needs, attending tribunals or review meetings ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education, training, benefits, employment, care and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.  This can be through 1-2-1 advocacy or in a group setting.

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain or to already hold, the Level 2 Award in Independent Advocacy with disciplines suitable for the role they work in.

Benefits:

• 28 days annual leave plus bank holidays
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme
• Supportive working environment fostering a good work/life balance
• Support with continuous professional development

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values, and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications; midnight on Sunday 27th October, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences and examples to tell us why you should be our next Advocate.

NB:

If you don't already hold the Independent Advocacy qualification, and you are successful in your application, it is a requirement that you complete this within 12 months of commencing the training.  VoiceAbility will fund this training.

Role Summary:  We are looking for an experienced and proactive Finance Manager to oversee our financial operations. This is a key role within our small organisation, ensuring the accuracy of our financial information and maintaining compliance with all statutory financial regulations. You will work closely with the Executive Director and Board of Trustees, contributing to the long-term sustainability of the charity through effective financial management and reporting.  WFH is permissible in this role, although you will be required to attend quarterly Finance & Audit Committee meetings with Trustees in person.

Line Manager: Executive Director

Key Responsibilities:

JOB DESCRIPTION: The role includes, but is not limited to, the following: 

1. To be responsible for maintaining the entire accounting function of the charity using Xero accounting software, inputting financial data and ensuring all reconciliations are completed by 10th of each month. Control and reconciliation of income and expenditure relating to major fundraising events, managing debtors and banking takings.  Assisting in preparation of financial reports for donors as required.

2. To keep up to date with statutory regulations, guidelines and best practice for the financial management of charities, ensuring Trustees are properly advised of their statutory responsibilities.

3. To maintain, and amend where necessary, financial procedures and administrative systems to ensure accurate capture of financial information as required by statute, including cataloguing of all receipts and holding staff to proper filing of financial documents. 

4. To maintain proper use of charitable funds, including restricted funds, ensuring that expenditure remains within pre-approved budgets and does not outstrip income.

5. To liaise with the payroll provider with regards to any changes by 17th of each month, arrange salary payments for 24th of each month (UK staff x3).  Maintain Pension Scheme records and liaise with Pensions Regulator.

6. To liaise with auditors to ensure that statutory obligations are met on a timely basis and final accounts are available for sign off at September Trustees Board Meeting. 

7. To work collaboratively with staff in Uganda and Zambia, and any other partner organisations, speaking over the telephone and through Skype, helping them to maintain accounts and adhere to financial procedures that meet required standards for a UK charity. 

8. To be the principal contact with the Charity’s bank and the main administrator of the online and telephone banking. 

9. To liaise with FX bank contacts for best rates facilitate bi-monthly overseas transfers and have awareness and monitoring of exchange movements.

10. To process claims for Gift Aid, during and up to end of financial year by 20th April.

11. To produce, in collaboration with other staff, annual budgets, cash flow projections for consideration by Trustees at the Finance Committee and Board meetings in February/March each year.

12. To provide regular financial reports, both verbally and in writing, to the Executive Director, Treasurer & Trustees including quarterly summary of income and expenditure, full monthly profit and loss and management accounts and cash flow projections.

13. To attend quarterly Finance Audit Committees, and Board meetings if required.

The job description may be modified by African Revival from time to time.

Candidate Profile:

Essential:

• Experience managing the full financial function of a charity or similar organisation, including familiarity with accounting software (preferably Xero).
• Strong knowledge of charity accounting standards, financial regulations, and best practices.
• Excellent organisational skills with an eye for detail and the ability to manage multiple tasks and deadlines.
• Ability to communicate financial information clearly and concisely, both verbally and in writing.
• Comfortable working collaboratively with overseas teams and partner organisations.
• UK resident - with a full driving license and access to a vehicle (current office in Send is not accessible by public transport, although office may relocate to a more accessible location soon).

Desirable:

• Experience working in or with international development charities.
• Knowledge of currency exchange management and international fund transfers.
• Experience with Gift Aid claims and donor reporting.