Director Of Operations Jobs

About Osmani Trust (OT)

Osmani Trust is a youth and community organisation based in Tower Hamlets. The Trust offers a wide range of community, health and sporting initiatives tailored to the needs of the community. It aims to provide a holistic service, which helps people, particularly those living in disadvantaged urban communities to re-engage with mainstream society and improve their quality of life.

Job brief

This is a new and exciting role for our Organisation. The successful candidate will play a pivotal role in leading and developing Osmani Trust’s strategic and operational planning, monitoring implementation, financial management, fundraising, and organisational development. They will contribute to the management and sustainable growth of OT by ensuring that efficient systems and procedures are in place.

 Summary of Main Duties

• Develop, implement, and oversee an effective strategy for our organisation’s operations together with Programme/Project staff.
• Develop and implement robust planning, monitoring, evaluation, and learning processes to measure and enhance our impact.
• Drive the culture and ethos of the teams to ensure resources are allocated efficiently.
• Work closely with the Executive Director (ED) to develop, maintain, and coordinate internal processes (annual and quarterly plans, reporting, targets, and policies) and ensure compliance.
• Support teams to plan, monitor and measure performance in accordance with KPI’S and drive improvement where required.
• Develop, implement, and monitor processes for controlled expenditure on services and programmes.
• Analyse all aspect of the operational performance and develop metrics and reporting to the ED and funders to demonstrate successful execution of services and programmes.
• Lead teams and manage performance of direct reports and their teams through regular structured supervision and appraisal.
• Developing leadership and coaching programmes to increase employee effectiveness.

37 hours per week

Flexibility will be required in line with the business needs including the seasonal nature of the business.

About LSESU

We are an independent, registered charity dedicated to helping LSE students make the most of their time at University. We are governed and managed separately from the University but work closely with them to help deliver the best for our students.

We’ve been part of LSE since 1897, and all LSE students automatically become LSESU members when they enrol. Our total income is c.£4.2m per year, which comes partly from a block grant from the University, and partly from commercial activities which generate extra revenue.

Our main services include:

Student Voice – supporting our students with representation, campaigning, policy change, and elections

Student Communities – supporting over 300+ clubs and societies, and managing the SU gym Social – running our Union events and spaces, such as the student bar the Three Tuns, and the Denning Cafe

Student Advice – providing free, independent, and confidential advice to our students

Not For Profit

All proceeds from commercial activities go back into putting on amazing events, activities, and support for students and help us to reinvest into the things we do for our members.

Job Purpose

The Director of Commercial and Union Operations is responsible for the strategic direction and effective operational management of the commercial services and facilities which includes venues, bars, catering, events, and the fitness centre.

As a key member of the Senior Leadership team, the Director of Commercial Union Operations will lead the development of commercial services to deliver exceptional services to our customers and members that maximises profitability.

Who are we looking for?

An experienced commercial leader, someone passionate about providing excellent commercial services, delivering outstanding customer care, who is outcome-focused and delivers results. You ’ll also become part of a great team and be invited to share in our successes and get to know the people behind the impact, making sure you feel valued for the important work that you do.

To apply, please download the application pack below or visit our website via the ‘apply’ button.

Closing date: Wednesday 18th September 2024 by midday.

Interviews: First stage interview (remote) Monday 23 September 2024. Final interview (in person) Tuesday 1 October 2024. You must be available for both dates.

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.

Managing Director

We are looking for a Managing Director in this new role, which will support our existing Creative Director/ CEO with the strategic leadership of Cartwheel Arts.

Cartwheel Arts co-creates inclusive arts opportunities with diverse communities that enhance well-being and celebrate culture and heritage.

Position: Managing Director

Location: Greater Manchester/hybrid (onsite attendance in Heywood, Rochdale at least 2-3 days per week, one of which must be a Wednesday)

Hours: Full-time 37 hours per week

Salary: £40,560 per annum

Contract: Fixed term contract until March 2027, however our intention would be to extend this role, subject to funding.

Benefits: 7.5% employer pension contribution, with a requirement of 0.5% contribution to be made by the post-holder and 30 days holiday plus public holidays.

Closing Date: Tuesday 24th September at 10am (applications received after this time will not be considered).

Interviews: Tuesday 1st October or Wednesday 2nd October and will consist of an in-person interview in Heywood.

The Role

Cartwheel Arts are a National Portfolio Organisation with Arts Council England, and part of the Greater Manchester Combined Authority Culture Portfolio. The Managing Director will be responsible for our financial strategy, fundraising, operations, human resources, policies and procedures and embedding equity diversity and inclusion across everything we do.

We are a small staff team, and all members play an active part in the life of the company. We share tasks and responsibilities in running the company, from housekeeping to strategic planning.

About You

You will have a track record in business and operational management within the cultural or the voluntary sector, experience of fundraising, financial management and have excellent communications skills. You will work closely with the Creative Director, Trustees and staff team to ensure the organisation realises its vision to ensure everyone has equal access to arts, culture and creativity.

Practical experience is more important to us than formal qualifications, so if you have the relevant experience, then we want to hear from you!

We are holding targeted recruitment events for potential applicants who self-identify as either: living in Rochdale, ethnically diverse, disabled, LGBTQ+ and/or non-binary.  The next one will be held via zoom on Monday 16th September.

About the Organisation

We work with communities of all shapes and sizes to devise and deliver exciting, colourful participatory arts projects, which can be all shapes and sizes too, and sometimes quite noisy. Cartwheel Arts is an equal opportunities employer, and we welcome applications from all sections of the community.

We are currently underrepresented by ethnically diverse staff and management, and we particularly encourage applications from culturally diverse communities, individuals who live in Rochdale and those who identify as disabled, LGBTQ+ and/or non-binary.

The successful candidate will be offered the post subject to an enhanced DBS check and references.

You may also have experience in areas such as Managing Director, Senior Director, Deputy Managing Director, MD, Assistant MD, Assistant Managing Director, HR Director, Director of Operations, CEO.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Caritas Care is a social care charity in the North West of England, providing a diverse range of services to children, adults with learning disabilities and complex health needs, homeless adults, and adults isolated within the community.  This year the charity celebrates its 90th anniversary of delivering person centred services across the region.  Despite the financial climate over the last few years, Caritas Care has continued to grow, and our commitment to growth and working with more people in need of our support remains at the centre of our strategic plan.

After 90 years of making a difference across the North West, this is a rare opportunity to lead change in one of the longest established charities in the North West, where two days are never the same!

Are you a successful leader looking for a new, unique challenge and can you help us to be even better?  Then read on ....

Due to the retirement of the current post holder, we are seeking a committed and skilled professional with the interest and vision to provide inspirational and confident leadership to our Adult Services, Community Projects and Operations.  Based in our Head Office in Preston, you will be a member of the Senior Leadership Team, responsible for the strategic direction and management of the Charity as a whole.

This is a rare opportunity to join our established and well-respected charity in a senior management role.  Therefore, if you have a passion for ensuring quality in social care services, sound business acumen and want to make a difference to the lives of people who are vulnerable, adults who have disabilities and people who are marginalised, then this might just be the role for you!

As an equal opportunities employer, Caritas Care offers an excellent package of terms and conditions, family friendly flexible working arrangements, an employee assistance programme, opportunities for continuing professional development ... and free parking!  If you are interested, and would like to know more about this exciting opportunity, please contact Susan Swarbrick, Chief Executive for an informal discussion. Contact details can be found via our website which is linked at the bottom of this page.

For further details please see the job description and person specification attached below. To apply, please visit our website.

Closing date for applications: Friday 27 September 2024 (noon)

Provisional interview date: Tuesday 8 October 2024

Growing Hope is a charity providing free therapy for children and young people with additional needs in partnership with local churches across the UK. We aim to grow hope for children, hope for families and hope in Jesus. Growing Hope was founded in December 2017 and has a vision to see 20 clinics set up across the UK by 2030. We currently have three clinics, King’s Cross, Brockley and High Wycombe. We worked with over 500 children, young people, parents, carers, siblings and professionals in 2023. 

Role Summary:
We are recruiting an Operations Officer who will support with operations across the charity. This includes supporting the team with administration, finance, training and fundraising. We are seeking an individual who is flexible and adaptive in their approach, and has excellent attention to detail, IT and communication skills. We are open to candidates who have a strong work ethic and are keen to learn and develop the essential skills for the role. We are looking for employees who are committed to Growing Hope’s vision and values and can demonstrate these both within their interview and as they complete their job role. Growing Hope values:

• Hope - We believe Jesus brings hope to children, young people and families, even in the most difficult situations, and that underpins everything we do.
• Community - We are accepting of all and want everyone to know they are seen, heard and belong.
• Courage - We are brave, choosing honesty over comfort, and tackling problems because we want to change lives.
• Innovation - We are innovative, flexible and creative in our approach, always aiming for excellence.
• Generosity - We look out for others and share our time, encouragement, finances and skills.

Job Purpose 
Growing Hope is a national charity with a growing number of clinics across the UK. This operations role will provide support across the Growing Hope national staff team. This will include support with administration, finance, fundraising and training. This role is key in enabling all the functions of the national charity to run smoothly and effectively. The role will be based in King’s Cross with occasional events outside of the office.

Main Duties and Responsibilities 
Duties and responsibilities will be discussed and developed as the charity continues to grow. It is anticipated that this time will be flexible and adjusted according to the needs and priorities at the time. Specifically the role with include: 

IT administration

• Administration of IT systems, logins and spreadsheets for the team, volunteers, staff and freelancers (keeping these up to date and amending systems as required).
• Ordering and setting up IT hardware and software for individuals joining the team.
• Oversight of IT systems used by Growing Hope including ticket tailor, jot form, mail chimp, Microsoft office, google adverts and tracking. Supporting with problem solving when issues arise. 
• Overseeing and training others in Canopy (clinic administration software) and helping support and problem solve with using this. This includes liaising with a freelance software developer to manage the development project.

HR administration

• Oversight of the recruitment checking process for new volunteers, trustees, freelancers and employees. This includes carrying out DBS checks, calling referees, chasing for references and communicating with individuals as they start with Growing Hope.
• Management of the ‘internal news’ list in order to track individuals working closely with the charity. 
• Writing, drafting and sending out HR letters, contracts and contract variations. 
• Organising internal events on behalf of the team including away days, training days and ad hoc events. 
• Organising online training as required for members of the Growing Hope team.

Office Support

• Overseeing the day to day office and building use including the alarm, maintenance visits, wifi, printer and other equipment. This includes liaising with other individuals who have office use.
• Liaising with the Director of Operations around the use of the office.
• Ordering office supplies as required, ensuring office space and storage is kept organised. 
• Supporting with external events planning including finding venues, sponsorship and items needed.
• Ordering equipment as required across the team.
• Ad hoc tasks as required across the team. 

Volunteer admin support

• Processing volunteer applications and induction as required. 
• Oversight of volunteers using the office space on a day to day basis. Including allocating volunteer tasks and explaining and supporting with these as required. 
• Managing volunteer IT access. 

General 

• Sending letters and emails and making phone calls as required.
• Logging all actions on Salesforce database.
• Maintain data protection & confidentiality in line with Growing Hope’s policy.
• Ensure adherence to Safeguarding and wider Growing Hope policies.
• Actively contributing to staff prayer meetings and upholding Growing Hope’s Christian values.

Person Specification 
The ideal candidate will have a genuine interest in working in the charity sector, an interest in additional needs and inclusion are highly desirable.

ESSENTIAL

• This role has an Occupational Requirement to be a Christian, as permitted under Schedule 9, Part 1, of the Equality Act 2010.  Excellent copywriting and proof-reading skills and attention to detail.
• Excellent organisation and time management skills.
• Ability to work with Microsoft word, excel, outlook and ppt efficiently and effectively.
• Ability to understand and work with back end IT systems such as wordpress, google admin suite and azure.
• Ability to take initiative and have a flexible approach to tasks. 
• Commitment to Growing Hope’s vision. Excellent communication and interpersonal skills. 
• Ability to work both independently and as part of a team, as the task requires

DESIRABLE

• Experience, interest in or commitment to a career in additional needs and inclusion. 
• Experience of working in the charity/NGO sector. 
• Experience of other IT systems such as quickbooks, mailchimp and ticket tailor. 

The International Foundation for Integrated Care is looking for an executive administrative assistant to join our highly congenial and international team, supporting our Director of Operations and Resources from the Oxford Office. The ideal candidate is efficient, detail-oriented, and skilled in supporting maintaining the Operations of the Foundation. As an Executive Administrative Assistant, you will be responsible for providing high-level administrative support ensuring smooth day-to-day operations. This is a fast-paced and dynamic role that requires exceptional attention to detail, strong communication skills, and the ability to multitask effectively.

Responsibilities

• Working alongside the Director of Operations and Resources to ensure the smooth running of the office.

• Working alongside the Office Manager in the review of supplier’s contracts.

• Provides administrative support to ensure efficient office operations

• Assist with day-to-day financial administration

• Book travel arrangements for staff

• Provide HR administrative support.

• Provide administrative support to the Chief Executive Officer, managing her diary

• Co-ordinating Board meetings booking schedule

• Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.

• Overseeing the Info inbox, monitoring and responding to general enquiries.

• Providing administrative support across the team as and when required. 

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness. 

Location: Crisis Skylight Birmingham, 303 Rhubarb Building, 25 Heath Mill Lane, Digbeth, B9 4AE.

You will be able to work from home one day per week in line with Crisis’ Hybrid Working Policy. You will be expected to travel around Birmingham and wider West Midlands on a regular basis to meet with partners and stakeholders. National travel i.e., to London Head Office or other Skylights will take place on average once every six weeks.

About the role 

Crisis Skylight Birmingham has been established in the city since 2010, delivering trauma informed services to our ,clients all underpinned by our commitment to Psychologically Informed Environments and supported by Clinical Psychologists.

We are a dynamic, innovative, and values-led organisation, with the opportunity and flexibility to develop our services to meet the needs of the people we work with. We have just begun to embark on an ambitious, new 10-year strategy, which will see our services evolve to become hubs, delivering best in class services alongside partners, increasing our influence to see systemic change to end homelessness for the people and places we work.  

The Director of Crisis Skylight Birmingham will be responsible for leading and developing strategic partnerships across Birmingham and the West Midlands region. This is an exciting opportunity to develop and lead the service into our new 10-year strategy, influencing key local and national political, community and business leaders, partners, and providers to drive forward our strategic priorities all with the aim of ending homelessness. You will play a key role as a decision marker on the Client Services Senior Leadership Team, along with your counterparts from across the different regions of the UK.

About you 

We are looking for an experienced, innovative, compassionate, bold, collaborative senior leader from the homelessness, health, safeguarding or associated sectors. You will have experience of building relationships with senior leaders to develop strategic partnerships with the aim of achieving strategic objectives including but not exclusively, in areas of change management, strategic development of services,.& leading collaborative partnerships that directly contribute to achieving performance targets  You will have the motivation, commitment, and vision, able to influence a range of audiences and able to articulate a compelling case for change to key decision makers across the West Midlands .  You will be a leader in your field, with experience of operational delivery, ensuring high quality and safe services to vulnerable adults, with the ability to provide clear leadership to your team.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

If you would like to speak to someone about the role or understand more about Crisis and the work that we do, please e-mail Matthew Green, Director of Operations. Contact details can be found on our website.

Closing date: Sunday 6 October 2024 (23:59) 

Interviews will take place on Tuesday 22 October 2024 at Crisis Skylight Birmingham, 303 Rhubarb Building, 25 Heath Mill Lane, Digbeth, B9 4AE.

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

National Voices

Making what matters to people matter in health and care

National Voices is the leading coalition of health and social care charities in England. We have around 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.

Our Vision:

People shaping their health and care.

Our Mission:

We advocate for more inclusive and person-centred health and care, shaped by the people who use and need it the most.

We do this by:

· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities

· Finding common cause across communities and conditions by working with member charities and those they support

· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.

The Role

The post holder will provide administrative support to all aspects of National Voices work from a governance and operational perspective. Responsibilities include supporting our Board and committees, supporting our finances, human resources,  contract, grants and project management, and our governance.

This role provides an excellent opportunity to learn more about what an organisation needs to run well, but we are looking for someone who already has some experience of working in an administrative, operational or financial role. Working in a small organisation you will work closely with the senior leadership, trustees and a wide range of stakeholders. We can provide training on any of the more technical skills (book-keeping, annual reporting, HR) – we are looking for aptitude, a willingness to learn and an ability to confidently work with a range of systems and processes.

Responsibilities

Governance

Support administrating governance across the charity, working closely with our Director of Operations & Finance, Trustees, and senior management.

· Support our Audit and Risk Committee

· Support the CEO’s EA (Executive Assistant) in the organisation of our Annual General Meeting

· Work with the EA to the CEO to ensure an effective approach to managing the Board of Trustees, its meetings, policies and inductions

Financial management

The post holder will manage the day-to-day finances of our busy team, working closely with our by our Director of Finance and Operations. This will involve:

· Raise invoices and follow up on payment issues

· Support our day-to-day banking including setting up payments and undertaking bank reconciliations

· Process expenses, ensuring compliance with policy

Business systems and processes

Support the team by maintaining fit for purpose systems, premises, and processes for HR, project management and office management.

HR/Personnel

· Support the team with recruitment and onboarding of new staff

· Maintain and support the use of our HR platform capturing absence and compliance

Systems and premises

· Assist the EA with the management of the day-to-day relationship with our serviced office provider

· Support staff with using the office and facilities, including ordering stationary and refreshments, setting up passes, booking meeting rooms etc.

· Manage incoming mail

Events

· Support our events programme working closely with the EA to provide cover where needed, leading on some events and supporting across our entire events programme.

· Provide technical support to events and larger meetings

· Supporting the creation and editing of materials for events and presentations

· Be prepared to cover for full day events as and when necessary

Person specification

 Attitudes and behaviours

· Highly organised, with the ability to stick to timelines and follow processes.

· Excellent people skills, able to work collaboratively and flexibly in a small, friendly team, and communicate and collaborate with a wide range of people at all levels

· Ability to embed clear and reliable processes amongst a team of creative and busy people

· Discretion when dealing with confidential, for example HR related information

· Able to work independently

· An appreciation of and commitment to National Voices’ vision, mission and values.

· As part of this role, you will need to understand other team members roles and to support the team on a wider set of activities where required, in response to capacity or demand. This will include other members of the team being on annual & other leave.

Experience and knowledge: Essential

· Experience of providing administrative or office support

· Demonstrably numerate

· Confident in using the full suite of Microsoft 360 applications

Experience and knowledge: Desirable

· Experience of governance and/or operations and finance, ideally in the voluntary sector

· Experience of working with contractors and suppliers

· Knowledge of IT systems and ability to troubleshoot minor IT issues

· Knowledge of CRM systems

· Knowledge and understanding of health and care sector, or voluntary sector

Our approach to hybrid working

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to-face meetings with clients and partners where this enhances the work.

We assume that this would usually not amount to more than one day per fortnight for people who work full time.

We are happy to discuss how this sits in your life. This can be agreed by your line manager.

Application guidance

Please submit a cover letter (max 800 words) along with a CV to apply.

Applications should be addressed to our Director of Finance and Operations, Matthew Haslehurst and submitted through CharityJob.

Please specify any access or other requirements of which we need to be aware for the online interview. 

The deadline for applications is Sunday 15 September 2024 at 11:59 pm.

The interviews will take place the week commencing Monday 23 September 2024 on Microsoft Teams. 

Details of an interview task and interview questions will be emailed to you prior to the interview.

We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. So we strongly encourage people from a Black, Asian or Minority Ethnic background, and people who live with health conditions or disability to apply. Our offices are fully accessible. Women are currently overrepresented in our team, and we particularly invite applications from men and non-binary people.

Head of People Operations

Location: Cambridge
Salary: £75,000 - £90,000 Per annum plus benefits
Position Type: Permanent Full-Time

Are you an experienced HR Manager and passionate about influencing people and managing HR function through a transition of a complex organisation? The Royal Society of Chemistry (RSC) is seeking an experienced Head of People Operations to join our People and Culture team.

About Us:

The Royal Society of Chemistry (RSC) is a not-for-profit organisation with a thriving international community of over 60,000 members, an internationally renowned publisher of high-quality chemical science knowledge and the professional body for chemists in the UK, with a reputation as an influential champion for the chemical sciences. Our purpose is to help the chemical science community make the world a better place.

We are seeking an experienced and innovative Head of People Operations to join our People and Culture (P&C) function at a pivotal time of transformation. This role offers an exciting opportunity to shape and enhance our key HR specialist services, working closely with the P&C Director to drive positive change across the organisation.

At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate.

Although this role is contractually based at our Cambridge or London office, you will be able to work from home within the UK, with the expectation that you will attend the office as needed for your role.

In this role it is expected that you will attend the office 1 day per week. If you need flexible working arrangements, please outline this in your application. Travel to both the Cambridge and London will be required for this role.

Key Responsibilities:

As the Head of People Operations, you will play a crucial role in driving the RSC's people strategy and organisational effectiveness. You will lead the implementation of P&C's transformation initiatives, managing a team of specialist leads across key HR functions. Your responsibilities will span strategic leadership, productivity enhancement, and performance management, overseeing the development of a high-performance culture through aligned frameworks.

You will be accountable for the total reward strategy, including compensation, benefits, and pension schemes. Talent management will be a key focus, encompassing workforce planning, recruitment, career development, and succession planning. You'll also spearhead the organisation's learning and development programs.

In this role, you'll foster positive employee relations, lead on complex ER cases, and manage people policy development. As the Initiative Owner for the new HRIS (Workday) implementation, you'll ensure its successful delivery and adoption. Promoting diversity, equity, and inclusion will be integral to all your activities.

You'll establish and track key P&C metrics, providing regular reports and using data to drive decision-making.

Building strong relationships with senior leaders, you'll act as a credible HR expert, providing guidance and identifying opportunities for organisational alignment and value creation.

Financial acumen is crucial, as you'll manage budgets related to P&C initiatives. Your role will be pivotal in shaping the RSC's people practices, driving cultural change, and ensuring the organisation has the capabilities to meet its strategic objectives.

Essential Skills:

- CIPD Level 7 qualified or Level 5 qualification coupled with significant experience of operating at a senior/lead level
- Extensive HR operational knowledge within relevant legal frameworks, ability to devise innovative solutions to significant and complex HR problems.
- Experience of successfully operating as a people manager providing leadership and direction across a range of HR specialist services, aligned with the delivery of strategic people goals
- Significant experience of effective people management across a wide team
- Excellent negotiation skills and an ability to influence outcomes through reasoning, persuasion and tact.
- Strategic and logical thinker and decision-maker able to provide practical and creative solutions to the management of corporate and directorate issues.
- High level analytical abilities: able to assimilate and analyse information quickly, identifying issues, priorities and solutions and using effective models, techniques and resources to resolve issues.
- Demonstrable continuous development and improvement of own professional practice.
- Proven experience of influencing strategic HR policy direction within a large / complex organisation, ideally with some experience of leading a people function with international colleagues

Why Join Us?

At the RSC, we are committed to fostering a high-performing organisation that amplifies the impact of chemical sciences through data-driven decision-making and strategic partnering services.

How to Apply:

If you are interested in this role, please apply before the end of the closing date. When applying, you will need to provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills and expertise match the competencies outlined in the Job Description. Download the full job description here.

Interviews process:

Please be aware that there will be 2 stages of interviews. The 1st stage interviews will be conducted via Teams on the w/c 7th October and the 2nd stage interviews will be conducted shortly after at our Cambridge office. If you are shortlisted for the 2nd interview you will be asked to prepare a presentation.

Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge.

You may also have experience in the following: HR Advisor, Human Resources Advisor, People Advisor, People Manager, Recruitment, HR Officer, HR Business Partner, People Business Partner, Human Resources Officer, Talent Acquisition, Human Resources Executive, HR Generalist, etc.

REF-216 699

Director of Finance and Resources

Together for Mental Wellbeing

£87,550

Full-time, permanent

London and remote

Together for Mental Wellbeing is the UK’s oldest mental health charity. Since 1879, we have believed that people experiencing mental distress have the right to live the life they choose and determine their own future.

We offer a wide variety of support services and the people we work alongside are at the heart of everything we do. We currently work with around 5,000 adults every month via 70 projects throughout England, but we aspire to reach many more people through our five year strategy.

Having just launched our new strategy for 2024-2029, we are excited about our future, and through the fantastic commitment and dedication of everyone who works at Together, we will achieve our vision of continuing to be a recognized charity leader in its field delivering high quality mental health, wellbeing and support services. 

As our Director of Finance and Resources, you will play a critical leadership role in the ongoing transformation and financial sustainability of Together, ensuring the conditions for our future success. You will be a key advisor to the Chief Executive, the treasurer Trustee and the Board of Trustees in delivering our ambitions for the future, developing and driving innovative, up-to-date and well-planned corporate solutions that shape our Finance, ICT and estates and property management. 

An experienced and qualified senior finance professional with strategic and operational level expertise, you will be a collaborative and inclusive leader, who will work across your functions and beyond to leverage the overall performance of the organisation. You will have significant experience of driving change and building, motivating and inspiring teams. You will be a rigorous, clear thinker who acts with integrity, personally promotes equality, diversity and inclusion and who understands that people who use our services are at the heart of everything we do.

We have a firm commitment to empowering a culture of equity, diversity, inclusion and belonging at Together for the people we work alongside in our services and for our workforce of staff and volunteers. We particularly welcome applications from people who identify as having a disability and those from Black, Asian and Minority Ethnic backgrounds. 

This is an exciting opportunity to direct our grant awarding as Programmes Director, 37.5 hours per week, based in Cornwall and able to work from CCF’s office at least two days a week. The CCF office is currently in Lawhitton but our move to Bodmin is planned for October 2024.

Salary: £39,000-£43,000 per annum depending on experience

The Programmes Director is a key role within Cornwall Community Foundation (CCF) and is responsible for leading the development and management of CCF’s grant making programmes and measuring our impact.

At the Cornwall Community Foundation, we believe in a positive life in Cornwall for all, free from poverty and social isolation. Our aim is to change people’s lives for the better by helping local communities.

If you have previous knowledge of the voluntary sector, particularly in Cornwall, and are looking for a wide variety of responsibilities working to tight deadlines, we want to hear from you. We offer a friendly environment to work in and you'll be joining a team who really are making a difference in Cornwall and the Isles of Scilly.

Please download the application pack from the Cornwall Communitty Foundation website.

To apply for this post please send your CV and covering letter. (Incomplete applications will not be considered). CCF are committed to advancing equity, diversity and inclusion across our funding portfolio and staff team. We particularly welcome applications from people who identify as LGBTQ+, those with disabilities, those from lower socio-economic backgrounds and/or those from racialised communities.

Closing date Wednesday 2nd October 2024.

We are looking for an experienced, strategically minded and solutions focused Senior Operations Manager to join us here at the Royal College of Radiologists (RCR) as part of our Exams Team. 

The RCR creates and delivers exams on the behalf of the General Medical Council (GMC) to assess doctors qualifying as Clinical Oncologists (cancer doctors) and Radiologists (doctors who diagnose through medical imaging). The Senior Operations Manager will oversee the work of the operational exam delivery team, working at a high level to realise our growth plans. 

As a dynamic leader, you will create medium- and long-term plans to grow exam capacity, both domestically and globally, recognising that the number of candidates completing their exams directly impacts the growth of our specialties. This will include monitoring and responding to changes in demand for exams, optimising pricing models and identifying and delivering operational efficiencies. You will achieve this by motivating and enthusing your direct reports and the wider team, connecting them to the bigger picture and ensuring they are reaching high levels of performance.

To be successful in this role you will have a significant level of operational and financial management experience, including the ability to manage budgets within a complex financial picture and long-term strategic planning skills. You will also have the ability to identify and mitigate risks in delivery, ensuring that the RCR maintains its reputation as offering world class qualifications. 

You will be a pivotal player within the exams team ensuring operational efficiency and an excellent service are part of the seamless delivery of our high-stakes exams. You will have the opportunity to work with dedicated professionals who are passionate about making a difference and lead our exams operations to new heights. 

What you’ll do: 

• Strategic development of exam operations to deliver sufficient exams for the market/audience over the medium and long term.
• Leading the implementation of plans and initiatives for exams operations, securing and allocating resources, agreeing and managing the overall exams operations budget.
• Be an exceptional multi-team leader, providing direction and support to motivate and direct line reports in achieving exam function goals, ensuring outcomes are clear and progress is measurable.
• Responsible for operational reporting to internal Committees and other stakeholders, via written reports and in person.
• Develop and maintain product ownership of the Exams Candidate Management System (EMS) to ensure it is fit for purpose and working effectively to support strategic objectives.
• Actively participate as a member of the exams management team.
   

What you’ll need: 

• Strong service delivery and financial management background including managing operations within exams, education or events.
• Experience of delivering growth which features value for money, operational and service improvement and efficiency savings.
• Experience of developing and managing a high performing operational team.
• Excellent people management skills with the ability to motivate and effectively manage a team delivering a variety of activities. 
• Ability to provide support and build and sustain effective working relationships with a diverse range of colleagues, partners and stakeholders at all levels.
• Strong strategic analytical and evaluative skills, including ability to understand and analyse complex issues and problems.

This is an exciting opportunity to join a progressive and forward-thinking team and organisation. Please find out more about the Senior Operations Manager role, the RCR and instructions on how to apply in the candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

• Full-Time (35 hours per week)
• £37,000 per annum
• 28 days plus statutory holidays
• NEST workplace pension

An exciting, challenging and rewarding opportunity to join the farm’s staff team!

We are looking to recruit a highly motivated, experienced and multi skilled person to support our existing staff team and provide leadership and management for the strategic and day-to-day running of Lawrence Weston Community Farm.

Working closely with our Trustees, the post holder will lead on:

• The delivery and rolling development of our three year business plan in line with the farm’s charitable aims and objectives and identified local need
• Set priorities for fundraising thereby ensuring a stable financial base from which to increase our income from community business activities
• Oversee and ensure robust financial management, including budgeting and reporting
• Provide supportive leadership of the staff team
• Ensure the farm’s effective governance, accountability and compliance with legal and policy requirements.
• Partnership work, networking and developing new strategic initiatives
• Continue our commitment to equality, accessibility and sustainability in all aspects of the organisation

For further information about this post and how to apply, please see the home page of the farm’s website and follow the links.

The deadline for application is 5pm on Friday 20th September 2024. Previous applicants need not apply.

Interviews will be taking place on Friday 4th October 2024.

Job title: Head of Operations

Location: Kings Hill, Kent with some travel to London, occasional remote working

Reporting To: Managing Director, Charities Aid Foundation UK

Contract: Full time, Permanent

Salary: Up to £95,000

Date Closes: Monday 23rd September 2024

Careers4Change is delighted to be supporting CAF (Charities Aid Foundation) in their search for a new Head of Operations. 

Role Purpose:

This is an exciting opportunity to lead the integration and management of a new Operations function ensuring the best possible outcomes for CAF’s donor clients and charity partners by creating a highly efficient operating model that delivers excellent support for frontline teams. 

The department delivers various functions including due diligence on our donors (customer due diligence) and charities that we fund (charity verification), payments to charities, operational and administrative support and contact centre.

About CAF

CAF is one of the UK’s largest charities by income, providing market leading giving products and services to charities and donors.

We are in the midst of a key digital transformation programme that will help us to deliver a step change in growth and efficiency and are about to embark on our next three-year strategy.

We’re looking for a talented Head of Operations to join our senior leadership team and help to guide the organisation through this critical juncture. 

Responsible for:

• Corporate Client Experience & Engagement Manager
• Senior Management Team Assistant
• Business Architect, Customer Operations
• Charity Verification & Client Operations Manager
• Contact Centre and Support Team Operations Manager
• Head of Customer Due Diligence

Key Responsibilities:

Strategy and leadership

• Integrate and lead a newly formed Operations team that brings together the contact centre, customer due diligence, charity verification and payments teams, forming an integral part of Giving and Impact Services 
• Lead the team in its work to deliver excellent operational support to frontline teams constantly improving service standards and operational efficiency
• Take the lead role in the operations stream of CAF’s strategy with responsibility for day-to-day management of the strategy
• Work closely with colleagues in product to leverage customer insight, make continual improvements to CAF’s products and ensure full integration with the strategy
• Ensure that the size, skills and structure of the new Operations team is commensurate with providing excellent client service and creating a financially sustainable organisation
• Actively foster a customer-centric culture dedicated to finding new and innovative ways to serve all stakeholder groups, maximising impact and effectiveness
• Work closely with HR to ensure effective training and development needs are identified and appropriate programmes are delivered across the division to support succession planning and provide development opportunities
• Play a leading role in CAF’s Leadership Group enlisting support of peers and sharing expertise with other areas of CAF
• Play a key role in the Giving and Impact Services leadership team working closely with the other heads of department to maximise collaboration between teams 
• Take a data-driven approach to improving customer services and operations including the key cause of client complaints, transaction processing times and bottlenecks, and the end-to-end transaction journey

Governance

• Work with relevant colleagues to ensure that CAF maximises the value of its data and implements effective data governance
• Take overall responsibility for the delivery of quality management information ensuring this is shared in a manner that drives continual improvement 
• Set and help deliver targets/KPIs across operations to keep the team focussed on the most important activities
• Working with the Managing Director, Giving and Impact and other colleagues to ensure that robust governance is in place especially risk management, financial crime, compliance with charity regulation and governance of BAU activity
• Ensure compliance with all risk management practices and policies across the team
• Ensure timely reporting to regulators including the annual Give As You Earn submission to HMRC

 Policy and Process

• Own all Policies and Standards related to: Non-cash donations, Verification and Donor-Led Loans, including their regular review and improvement for better customer outcomes
• Challenge existing processes where they cause inefficiency or result in a poor customer experience, leading on the implementation of alternatives
• Work with the Transformation team to design and develop new systems and processes that improve the customer experience and are easy to manage

 Payment processing

• Lead the creation of a new, centralised distribution (payments) unit to create savings in processing time, workflow, cost and resource and deliver better customer outcomes

Due Diligence responsibilities

• Work with the General Counsel and Executive Director for Governance to strengthen the ‘First Line of Defence’ capability within Charities Aid Foundation (UK) 
• Accountable for the design and implementation of appropriate controls and processes to ensure they are compliant with internal policies and external regulation, in particular FCA for AML\KYC, HMRC and Charity Commission for gift aid and charity verification
• Accountable for the development and implementation of the Charity Verification policy, ensuring it meets internal policy requirements and those of external regulators such as HMRC and FCA

Skills and Experience:

 Experience:

• Proven track record of managing large and complex operations Teams
• Leading teams that manage complex manual processes
• Managing internal and external stakeholders of all levels
• Proven track record of designing and implementing large process and systems changes
• Track record of achieving excellent customer service results as measured by third parties such as Institute of Customer Service
• Successfully managing multi-channel service operations including email, phone, webchat and social
• Managing large change projects (desirable)

Qualifications

Appropriate professional qualification or degree/post-graduate Qualification

Training

Management

Financial services

Specialist Skills/ Ability/Knowledge

• Understanding of project management methodologies 
• Change management
• Ability to direct and lead large teams in meeting business targets
• Ability to analyse reports and identify opportunities and trends
• Demonstrate ability to successfully negotiate and influence at a senior level
• Ability to influence a diverse range of internal stakeholders (executive and non-executive)
• Ability to create a sense of community and agreed purpose across a large team
• Ability to display working understanding of financial industry and regulatory requirements including Charity Commission guidance; Charities Act; Trustee Act
• Ability to display a good understanding of corporate governance and risk management
• Computer literacy