Membership Organisations Jobs

Who are we?

Founded in 1807, we are the oldest geological society in the world. Today, we are a world-leading communicator of Earth science – through publishing, library and information services, cutting-edge scientific conferences, education activities and outreach to the general public. We also provide impartial scientific information and evidence to support policy-making and public debate about the challenges facing humanity.

We have a membership (Fellowship) of approximately 12,000, more than 2,000 of whom are based outside the UK. Approximately 3,000 are Chartered Geologists or Chartered Scientists - professionals who have demonstrated a high level of technical competence in their field and a commitment to professional ethics.

The essentials …

• Permanent, part-time (21 hours, Tuesday through Thursday)
• £15,600 - £16,500 (£26,000 - £27,500 full-time equivalent)
• Hybrid working with Wednesdays in the Bath office

What you’ll be doing …

The main purpose of this role is to provide customer facing support for the sales and marketing team.  Customers will be internal and external and include but are not limited to: institutional and corporate librarians and information professionals, 3rd party sellers, authors, editors, book purchasers, representatives and agents globally.

Overall responsibilities / requirements …

• Support the sales team in managing agreements and licenses
• Support the sales and marketing teams in managing data requirements and reports (internal/external)
• Offer a high level of customer service to existing and potential customers
• Provide customers with marketing information and materials

Key accountabilities …

Sales and customer service:

• Offer support for customer queries on pricing, renewals negotiations and Rights Retention
• Support institutional renewal reminders processes
• Work with partners (PLS/CCC & others) to provide metadata to ensure all products are included in relevant databases quarterly 
• Download reports as required from 3rd party sellers
• Work with 3rd party partners to enable member access to subscribed content
• Maintain a list of article pay-per-view (PPV) pricing and review twice yearly to maximise income
• Payment of royalties with the Sales and Customer Services Manager
• Create and upload MARC/Kbart files to website for libraries
• Quarterly subscription comparison
• Updating member email addresses in Lyell (from lists provided by database manager)
• Product updates on the online bookshop

Marketing:

• Marketing support and data entry for leads and opportunities
• Provide promotional questionnaires to authors/editors
• Creation of Advance Information / New business info sheets/Book order forms
• Creation of ‘most read reports’ to authors – monthly/quarterly 
• Geographical content for reps/agents
• Adestra: regular data upload into Adestra from the online manuscript submission system and reporting
• Newsletter creation:
  • New title alert newsletters
  • Online bookshop sale newsletter
  • Online bookshop sale: adding books and removing tags

General:

• Collaborate with colleagues at the Publishing House to share and maximise opportunities
• Develop an understanding of the sales processing for institutional subscriptions and book sales
• Contribute to streamlined sales processes resulting from new CRM/website developments

What we’re looking for …

• A high level of clerical and administrative experience in a customer service role
• A good standard of written and spoken English, numeracy and a keen eye for detail
• A self-motivated learner able to work with minimal instruction
• Desire to work in a team environment
• Positive attitude to customer service
• Competent to manage the Microsoft office suite

Essential

• Advanced administrative experience
• Sales office experience
• Customer service experience
• Microsoft office suite
• Strong communication
• Good standard of English and numeracy

Desirable

• Experience with CRM and Microsoft Dynamics 365

The duties and responsibilities highlighted in this job description are indicative and may vary over time.  As required, post holders are expected to undertake other duties and responsibilities relevant to the nature, level and scope of the post.

A bit about us …

The Geological Society is a registered charity and employs just over 60 staff at its offices in London and Bath. The Society Publishing House is based in Bath, from where we provide a full publishing service to an international geoscience community across a portfolio of books, journals, and associated products.

As an employee conscious company, we invest in our staff by emphasising training, growth and progression in every role. We firmly believe in creating a positive workplace wellbeing culture and offer a range of benefits to our staff including:

• 25 days basic holiday entitlement when you start, increasing up to 30 days with continued service (pro-rated for part-time staff)
• Option to purchase up to 2 days extra holiday days per year
• Contributary pension scheme with 10% employer contribution
• Access to 24/7 online GP with mental health & wellbeing counselling
• Free premium Headspace account for you and 2 members of friends/family
• Discounts and recognition scheme
• Cycle to Work scheme
• Season Ticket Loan scheme
• Life Assurance and Income Protection schemes
• Free access to Royal Academy exhibitions
• Free Geological Society Fellow membership for qualified staff

The Society is committed to fostering an inclusive culture that promotes equality, values diversity and maintains a harmonious inclusive environment in which the rights and dignity of all its members visitors and staff are respected. We are an equal opportunities employer and the post-holder will be expected to adhere to and support the Society’s commitment to diversity, equality and inclusion.

All applicants must have the right to work in the UK.

To strengthen and develop Irish in Britain’s (IiB) health and wellbeing activities across our membership, ensuring that health inequalities faced by the Irish community are addressed at both national and local levels. To facilitate community consultations and gather evidence from member organisations and community members, using this input to inform health and social care services. To build relationships with service providers, share health research and campaign information and create opportunities for the Irish community to engage in initiatives aimed at improving health and wellbeing.To strengthen and develop Irish in Britain’s (IiB) health and wellbeing activities across our membership, ensuring that health inequalities faced by the Irish community are addressed at both national and local levels. To facilitate community consultations and gather evidence from member organisations and community members, using this input to inform health and social care services. To build relationships with service providers, share health research and campaign information and create opportunities for the Irish community to engage in initiatives aimed at improving health and wellbeing.

Join Us in Creating a Legacy of Extraordinary Sporting Moments!

Sport Finance Manager
Location: London, Loughborough, or Manchester
Salary: £62,000
Hybrid Working: 1 day per week in the office in the closest office

Are you a qualified accountant with a passion for sport and a commitment to excellence? Do you thrive in a fast-paced environment where your financial expertise can make a real difference? If so, we want to hear from you!

At UK Sport, our mission is to create the greatest decade of extraordinary sporting moments—reaching, inspiring, and uniting the nation. Our values—Pride & Passion, Commitment to Excellence, Working Together, and Openness & Integrity—are at the heart of everything we do.

As our Sport Finance Manager, you will lead the Sport Finance team, overseeing the financial monitoring and assurance of grants to UK Sport’s World Class Programmes and Partners. Your expertise will ensure compliance, drive financial insights, and support investment decisions, ultimately contributing to the success of elite sport in the UK.

Key Responsibilities:

• Manage the team, systems and processes for the financial monitoring arrangements for grant recipients, ensuring compliance and optimal use of funding.
• Collaborate with key stakeholders, including National Governing Bodies (NGBs) and Performance Advisors, to ensure financial best practices are upheld.
• Manage the Sport Investment budget and ensure alignment of grant funding agreements with UK Sport’s internal records.
• Provide financial insight and analysis to support investment decisions and reviews.
• Oversee the end-to-end payment process, ensuring strong internal controls.
• Champion the responsible use of public funds, conducting enquiries and escalating issues where necessary.
• Lead and develop a team of two Sport Accountants, fostering professional growth and excellence.
• Respond to information requests from DCMS and auditors.

What We’re Looking For:
Essential:

• Fully qualified accountant (ACA, ACCA, CIMA or equivalent).
• Experience in managing financial processes with impeccable attention to detail.
• Strong relationship management skills, building trust and credibility with stakeholders.
• Ability to challenge and hold others accountable to financial management standards.
• Forward-thinking mindset with a drive to improve systems and processes.
• Proficiency in Excel with a willingness to learn Power BI.

Desirable:

• Experience in Public Sector compliance, including Functional Standards and Managing Public Money.
• Experience in grants management.

This is more than just a finance role—it’s an opportunity to contribute to the success of the UK’s elite sporting landscape. If you’re ready to make a real impact and be part of a high-performing, passionate team, apply today!

Join us and be part of something extraordinary.

About the role

Join our team at the Royal College of Obstetricians and Gynaecologists (RCOG) as a Specialty Education Manager. As part of our Education team, you will be responsible for overseeing the development and quality assurance of our Subspecialty training programmes in Gynaecological Oncology, Maternal and Fetal Medicine, Reproductive Medicine and Urogynaecology. Your expertise will ensure that our training curricula meet the highest standards, contributing directly to our mission of improving women’s health care worldwide.

Responsibilities:

• Manage the assessment processes for subspecialty trainees and the approval of new training centres.
• Support the Chair of the Subspecialty Committee and the Special Interest Training Committee.
• Ensure the curriculum review processes comply with GMC standards and manage internal College procedures.
• Represent the RCOG in national recruitment processes and at GMC/Medical Royal Colleges meetings.
• Line manage the Trainees’ Administrator and support the development of team members.

For the full list of key responsibilities, please check the recruitment pack.

About you

We are looking for a proactive and detail-oriented individual with a strong background in managing complex educational programmes. You should be comfortable engaging with medical professionals and have a solid understanding of governance frameworks and educational standards within the medical field. Your ability to manage multiple tasks with competing deadlines will be key to your success in this role.

Requirements

• Proven experience in managing large-scale, complex workstreams within education or healthcare.
• Strong organisational skills with meticulous attention to detail.
• Effective communication and interpersonal skills, with the ability to engage with diverse stakeholders.
• Knowledge of GMC standards and practical understanding of educational frameworks in the medical field is desirable.

Our culture and benefits

As a valued member of the team, you will be located in our stunning offices close to Borough Market. We offer a friendly; values led working culture with an excellent benefits package that includes:

• Agile and flexible working
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• Up to 10% employer pension contribution after probation
• Enhanced wellbeing and family leave and pay policies
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Free lunch in our beautiful Union Street building
• Employee assistance programme
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Closing date: 10.00 am on Monday 14 April 2025
• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
• Interview dates: 24 April 2025

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 16,000 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

Role Overview:
The Talent Set is working with a fantastic Membership Association who are seeking an enthusiastic and detail-oriented Membership Executive to support their dynamic membership strategy.

This role is central to engaging and supporting members, country managers, and the wider team. Reporting to the Head of Membership and Communications, the successful candidate will help deliver membership initiatives, campaigns, and engagement activities while ensuring exceptional service for its members.

Key Responsibilities:

• Support the Head of Membership & Communications in delivering the organisation’s membership strategy.
• Coordinate and manage member communications, including mailings, announcements, and the membership area of the website.
• Oversee the membership process, providing support to country managers and responding to complex member enquiries.
• Develop and deliver membership recruitment campaigns and track engagement activities in collaboration with the communications and regional development teams.
• Maintain accurate membership data in the CRM (they use Dynamics 365) through regular updates and cleansing activities.
• Provide membership reports and insights to the team as required.
• Assist with the coordination and delivery of member events and the membership survey.
• Produce membership-related materials, such as presentations, for internal and external use.

Person Specification:

• Strong ability to analyse and interpret data.
• Exceptional communication skills, including writing and presenting.
• Proven experience in a membership organisation or association.
• Excellent organisational skills and attention to detail.
• A proactive and creative thinker who thrives in a team environment.
• Demonstrated success in a membership role.
• Familiarity with industry-specific membership practices.
• Enthusiastic, with a positive and proactive approach.
• Ability to manage multiple priorities and work independently.
• Resourceful, adaptable, and calm under pressure.
• Passionate about delivering high-quality results and excellent member service.

What’s On Offer:

• A fully remote working pattern with access to a Manchester office if you prefer.
• A competitive salary of £35,000 to £40,000 (dependent on experience) for the successful candidate.
• An exciting full time, permanent opportunity, working within a fantastic organisation.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

About the role

We have an exciting opportunity for an experienced administrator to join our team. This role provides dedicated administrative and coordination support to two specialist societies - The British Maternal and Fetal Medicine Society (BMFMS) and The British Society of Urogynaecology (BSUG).

The postholder is employed by the RCOG but serves these independent Societies, working closely with their respective officer teams. While reporting to the Membership team at RCOG, day-to-day activities involve direct collaboration with the Societies’ leadership.

The post holder is required to provide 14 hours a week for the BMFMS and nine hours a week for BSUG. This will be spread across three seven hour days based in the RCOG office or working from home.

The overall objective is to provide an office/secretariat for BMFMS and BSUG and to be responsible for providing front line support for the societies, supporting Officers on specific projects, supporting the society committee meetings, managing enquiries, tracking and reporting on finances (for BMFMS) and managing the day to day running of the office/secretariat.

For the full list of key responsibilities, please check the recruitment pack.

About you

This position is well-suited for someone who enjoys providing excellent support in a busy and varied environment. You will have excellent organisation and communication skills and you are comfortable managing multiple priorities, working independently and collaborating with a range of stakeholders.

Requirements:

• Experience of working within a membership, association or society
• Experience of committee coordination and minute-taking
• Experience of membership administration
• Experience of delivering events

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website to download the full Job pack.
• Closing date: 10.00 am on Monday 7 April 2025
• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
• Please note that the start date for this role is ideally before 30 April 2025.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

Are you an immediately available Finance Manager who is looking for a fully remote role?
If so then this is interim Finance Manager role is the right role for you.

Job title: Finance Manager
Duration: 3 months
Location: London based
Pattern of work: Fully home based
Hours: 35.6 hours a week
Pay: £21 - £25 an hour + holiday pay

Working for this growing international charity who work towards ending work poverty you will have responsibility for overseeing the finance function, including financial reporting and planning.
In your role as interim Finance Manager you will;

• Complete monthly management accounts
• Process VAT returns – partial exemptions
• Works SMG to budget set
• Help lead and deliver on year end reports and process

The skills you will bring to your role as Finance Manager will include;

• Working knowledge of Xero
• Understanding of charity accounts including SORP accounts and year end audit
• Knowledge of VAT submissions including VAT exemptions

This is an immediate start role that is fully remote and if you are interested in applying for the position of Finance Manager please do so by sending your CV.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

England Country Director
Hybrid working, with frequent travel nationwide
Lead Change. Champion Inclusion. Transform Lives.

Role: Director, ARC England
Location: Hybrid – with Nationwide Travel
Salary: £49,000 - £60,000 (dependent on experience)
Contract: Full-time, Permanent
Closing Date: 14 April 2025
Interviews: 28 April 2025

The Association for Real Change (ARC) exists to challenge outdated systems, empower individuals with learning disabilities and autism, and drive meaningful reform in the social care sector. We are looking for an exceptional leader to take ARC England forward, influence national policy, and make a real difference in people’s lives.

This Role is More Than a Job – It’s a Vocation
If you believe in the power of advocacy, collaboration, and action, this is your opportunity to shape the future of learning disability and autism services across England. As Director of ARC England, you will:

● Lead the Mission: Drive ARC’s strategy, ensuring people with learning disabilities and autism have a voice that is heard at the highest levels.

● Build Impactful Partnerships: Work with government, social care providers, and advocacy groups to influence policy and practice.

● Ensure Sustainability: Lead funding strategies and develop new income streams to support ARC’s work.

● Inspire and Develop a High-Performing Team: Lead the ARC England team to deliver innovative, life-changing projects.

● Drive Change in Social Care: Challenge the status quo, ensuring a more inclusive, effective, and person-centred system for people who need it most.

About You
We are looking for someone with:

● A proven track record in executive leadership, ideally within the social care, disability, or nonprofit sector.

● Passion and commitment to equality, social inclusion, and human rights.

● Strong strategic vision and the ability to navigate complex systems.

● Confidence in representing ARC at a national level and influencing policy decisions.

● Experience in financial management and sustainable income generation.

● A natural ability to build trust, partnerships, and momentum for change.

How to Apply
If you’re ready to take on this challenge, we want to hear from you.

● Send your CV (including education, qualifications, and career history).

● Include a one-page profile about you.

● Submit a supporting statement (maximum two pages) detailing how your experience meets the Job Description and Person Specification.

● For an informal conversation about the role, contact Clive Parry (current England Director)

Find out more on our website.

Join us. Lead with purpose. Make a lasting impact.

We are looking for a highly motivated and inspiring Director, to provide strategic and operational leadership of our independent adoption support charity. 

Working as part of a small yet mighty staff team, you will work collaboratively with the Board of Trustees, Committees, Volunteers, Working Groups and other Stakeholders to lead significant growth across a variety of programmes, infrastructure and fundraising opportunities. 

You will bring an entrepreneurial approach to growth, seeking new opportunities and forging new strategic partnerships to support agile growth both nationally and regionally, whilst also nurturing our existing deeply committed volunteers and members.  As an empathetic leader, you will show understanding and commitment to the needs of adopters and prospective adopters and their families and how WAF services can most effectively address these needs.

Key responsibilities include: 

• Steering Strategic Development & Organisational Leadership

• Managing Financial & Budget Controls

• Leading on Fundraising & Strategic Partnerships 

• Overseeing Monitoring and Impact

• Contributing to Communications 

• Championing our Advocacy efforts

• Collaborating with our Board and Committees

• Empowering our Team

Person Specification 

Essential 

• Experience of developing and nurturing partnerships with statutory, voluntary

• and private sector organisations (E)

• Track record in identifying and securing new funding streams, these could include: earned income, corporate giving, individual giving, crowd funding and value in kind (E)

• Experience of bid writing for trust & foundations / fundraising applications (E)

• Experience of budget setting and budget control (E)

• Experience of managing staff and volunteers (E)
   

Desirable 

• Experience of working within a co-produced or beneficiary-led service (D)

• Experience of working with a Board of Trustees (D)

• Understanding of the current issues affecting adopters and prospective adopters (D)

About We Are Family 

We Are Family is an extraordinary peer support community for adopters and prospective adopters. We’re there for parents throughout their adoption journey. Online and in person, our parents’ groups, events, resources, podcasts and talks offer mutual support, information and inspiration to adopters and those considering adoption. We are the leading peer support community for adopters  across Greater London and the Home Counties, and offer digital-membership nationally; we have ambitions to scale our in-person services provision significantly over the coming years. 

You can find out more about us here.
 

To Apply 

If the opportunity to join an exciting, rapidly growing charity appeals to you as someone able to make a valuable contribution, we would love to hear from you! 

Please read our full application pack via our website

Deadline to apply: Thursday 24th April 10am
Start Date: ASAP

Please note that applications are received and reviewed on an ongoing basis, therefore an early application is advised. 

One of the great strengths of We Are Family is that we are volunteer and member driven, and we represent a diverse community of adoptive parents. We particularly welcome applicants from Black, Asian and minority ethnic backgrounds to ensure that the organisation can benefit from this diversity of experience.

This is your chance to contribute to the success of a prestigious industry event. We are seeking a passionate events marketing executive for a part-time (three days per week), two-month temporary position.

Key responsibilities

• Work closely with the senior marketing executive to align on weekly priorities and tasks.

• Attend weekly strategy meetings at the London office with the events and marketing teams.

• Manage website and event app updates, ensuring all content is accurate and up to date.

• Support ticket sales by identifying and implementing new promotional channels.

• Update the event website with content, including details of speakers, sponsors, and schedules.

• Assist with social media scheduling and content management using Hootsuite.

• Liaise with event sponsors and partners to ensure they receive agreed promotional exposure across all channels.

• Support the creation of marketing assets, including preparing briefs for design teams.

• Collect and organise data for post-event reporting and analysis.

• Repurpose event content for social media platforms, including YouTube.

Ideal candidate profile

• Experience in event marketing and management, with a strong understanding of multi-channel promotions.

• Ability to optimise app engagement and usage.

• Familiarity with email marketing platforms (Dot Digital experience preferred).

• Proficiency in CMS systems (Drupal experience desirable).

• Strong skills in PowerPoint, content creation, copywriting, and proofreading.

• Knowledge of design tools such as Canva or Adobe Creative Suite.

• Proven experience managing projects and external suppliers within time and budget constraints.

What’s on offer?

• Competitive daily rate of £118-£138 plus holiday pay.

• A flexible, part-time role (three days per week) for two months.

• Hybrid working, with one day a week in the central London office.

• The chance to work on a high-profile event with an innovative and forward-thinking team.

• Interviews to be held in early April, with a late April start date.

If this sounds like the perfect fit for you, apply today to be part of an exciting event.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

The Landscape Institute are looking to recruit a Branch & Membership Engagement Officer.

Reporting directly to the Membership Services Manager the key focus of this exciting new role will be to support and deliver the LI’s engagement with our members.  The role’s main objective is to maintain our members’ positive experience they get form the LI and make sure they are getting all that they can out of the LI’s products and services, whichever their grade of membership.

You will support and develop our regional Branches and help maintain mutually supportive links between their engagement activities and the Institute. The postholder will be the key point of contact for our volunteers, as well as help with the membership operations delivery. 

This is a truly diverse role that requires strong communications and relationship skills. If you have the skills, energy, and passion to join us on this exciting journey we would love to hear from you.

Reports to: Head of Publishing
Salary range: £38,251 – £44,000 pro-rata (£29,143.62 - £33,523.81 actual per annum)
Location: London – EC4Y 8EE (Hybrid)
Contract: Fixed term until 31st August 2026
Working pattern: Part time - 24 hours per week

Job Purpose

As Project Manager for the BSR registers you will ensure the continued success of BSR’s biologics and biosimilars registers and support BSR’s Registers and Research Committee. This role requires someone who is highly organised with a keen eye for detail, strong financial and commercial acumen, and the ability to develop relationships with stakeholders from across a range of different sectors.

About the BSR registers: The BSR registers are a vital source of rheumatology data, which we encourage the rheumatology community to access and analyse for research purposes. BSR’s three active patient registers covering rheumatoid arthritis, psoriatic arthritis and juvenile idiopathic arthritis are open for recruitment. Our ankylosing spondylitis register, although closed for recruitment, is available to access for academic research and is contributing data to research questions coming out of the EuroSpA research collaboration.

Main Responsibilities

Management of the BSR registers

• Hold overall responsibility for management of the BSR registers including all legal, contractual and financial matters
• Work with BSR’s delivery partners and registers funders to ensure that contracts, protocols and other agreements are implemented, upheld and administered effectively
• With support from the Head of Publishing and Director of Practice and Quality, negotiate, agree and manage contractual agreements with partners and funders
• Proactively and diplomatically manage contractual and legal risks and issues as they arise
• Ensure the rights and obligations of the BSR (including intellectual property rights and patients’ data protection rights) are upheld and met
• Monitor emerging issues and changes to policy and regulatory frameworks that impact BSR registers, ensuring that colleagues and partners receive timely updates and that BSR responds promptly, ethically, and transparently

Relationship Management and Communications

• Develop and maintain strong and productive relationships with BSR’s delivery partners and funders
• Support the delivery partners to maximise recruitment to the BSR registers
• Oversee and facilitate communications about the registers between BSR, partners, funders and stakeholders
• Develop relationships with relevant stakeholders, including regulatory and oversight bodies
• Collaborate with BSR’s communications team to drive registers awareness and engagement and develop content for social media, website and member communications
• Collaborate with other BSR teams to ensure joined up working, share good practice and evidence

Management of BSR’s Registers and Research Committee

• Provide secretariat to the BSR Registers and Research Committee through organising three meetings per year, preparing agendas and papers, note and minute taking and managing the committee membership, working closely with BSR’s membership team
• Support the Committee to develop and deliver its workplan

Person Specification

1. Experience in a programme or project management role
2. Knowledge of the health care and/or life sciences sectors
3. Strong commercial acumen, with experience of contract and supplier management
4. Budget management and financial reporting skills
5. Experience of managing complex stakeholder relationships, including partnerships
6. Strong organisational skills, with the ability to work under pressure to deliver multiple projects with conflicting deadlines
7. Excellent interpersonal skills with the ability to communicate, present and build relationships
8. Able to understand and interpret academic research for non-academic audiences

Benefits of working at BSR

We offer a wide range of benefits, most of which start from day one of joining us. Our benefits fall into four main areas: Wellbeing, Time- based, Learning and development, and Financial. Just some of them include:

Wellbeing: 

• Free period products in our office
• Free flu vaccinations 
• Mental Health First Aiders 
• BUPA healthcare scheme- we offer a cash plan, which you can add children or partners to 
• Employee Assistance Programme. This is a free, confidential counselling service to all staff, as well as a general advice service provided by BUPA 
• WeCare offers access to a 24/7 virtual GP, as well as a mental health support service, a get fit programme and an online portal with lots of helpful resources 
• Our enhanced sick pay offer is: 
  • Up to two years’ service: 4 weeks full pay and 4 weeks half pay 
  • After two years’ service: 12 weeks full pay and 12 weeks half pay 
• We work in a social environment with a range of activities, both virtual and in person, run by our Social Squad. This includes an organisation- wide volunteering day. 

Time-based: 

• We offer 30 days annual leave in addition to bank holidays (pro-rata for part time employees)
• All staff can request sabbaticals at any point, which are considered on a case-by-case basis 
• We also offer an extra day for moving house 
• Bank holiday swaps- you can swap a bank holiday day for another day’s leave (entitlement remains 1:1 days) 

Learning and development

We will help you develop your career by supporting your personal development and encouraging internal progression. This includes recognising individuals’ achievements through our internal staff awards. We offer a huge range of learning opportunities, both in-house and externally. This includes a thorough induction programme when you join us, as well as development opportunities aimed at line managers, and wellbeing-based learning sessions. And if professional membership is a required part of your role, we’ll cover the cost of that.

Financial: 

• We offer a performance related pay incentive scheme 
• Income protection scheme 
• You’ll be enrolled on our pensions scheme with Aegon (via Second Sight). Our current pension match is 5% employer contribution if you contribute 4% (9% contribution in total). 
• Our life assurance policy pays three times your basic salary 
• Interest free season ticket loans 
• Ride-to-work scheme 
• Interest-free loan scheme 
• We also provide generous enhancements within our parental and family leave policies. 
  • Our maternity/shared parental/adoption offer is 6 weeks at full pay, 33 weeks at half pay, followed by 13 weeks at the statutory rate. 
  • Our paternity leave offer is 6 weeks at full pay. 

Job Title: Head of Marketing and Communications

Job Type: Permanent

Hours: 28 hours per week - pattern to be agreed (FTE 35 hours per week)

Salary: £40,040 pro rata per annum (based on £50,050 FTE)

Reports to: Director of Membership, Marketing and Digital

Direct reports: Marketing and Communications Manager

Location: Hybrid – FSRH Office (London Bridge)

Can you help us?

We're looking for a passionate Head of Marketing and Communications to join our Member Engagement Team. In this role you will be responsible for the development and implementation of strategic marketing and communications plans that align with FSRH's objectives as the voice for sexual and reproductive healthcare professionals. The ideal candidate will be a strategic thinker with practical experience, excellent communication skills, and experience in membership marketing. You'll have proven success in developing multichannel marketing and communications plans, writing engaging copy, and using data to optimise marketing activities to achieve key metrics and targets.

If you're passionate about making a difference in sexual and reproductive healthcare and want to join our collaborative team, we'd love to hear from you.

The role:

Marketing strategy and planning

• Developing and leading marketing strategies that help the FSRH meet its strategic objectives.
• Input into the annual operational planning process to ensure that marketing activity is planned and budgeted.
• Cascading the marketing strategy into the production of cross-organisational marketing plans and budget which align to FSRH’s strategic objectives, plan, and budget.
• Being the visible face of FSRH’s marketing activity through regular attendance at meetings with key stakeholders, including relevant committees/Board of Council/Trustee meetings.
• Shape the positioning and presentation of FSRH across all its activities, in ways that are consistent and coherent, to increase the understanding and engagement with our work and brand by all stakeholders.

Marketing intelligence

• Working closely with FSRH teams (including our committees of volunteers) to understand the market and customer need for FSRH products and services.
• Analyse data to optimise to  the achievement of key metrics and inform future targets for marketing activities.

Marketing management

• Lead the marketing team to provide an excellent service to the main external facing departments, including Education and Training and External Affairs.
• Develop and oversee the marketing management process, which involves regularly meeting key staff to discuss future plans, to review activity against KPIs, and ensure activities stay within budget and timelines.
• Being responsive to changes in the market or opportunities that arise to maximise the potential.
• Keep track of best practice regarding Artificial Intelligence guidelines and implementation.
• On-going delivery and management of activity and reporting against the plans and KPIs.
• Delegate tasks to the Marketing and Communications Manager.

Marketing and communications activities

• Planning and delivering specific campaigns for our education, training and assessment products and events, engaging with wide range of audiences including, but not limited to, doctors, nurses, midwives and physician associates.
• Lead the implementation of a range of marketing and communications activities across different channels including web content, emails, print assets, and social media (organic and paid).
• Monitor and manage the production of branded items.

Insight and reporting

• Using data to understand our audience (e.g. Google analytics, iMIS CRM, RiSE CMS, FSRH Training Hub) to develop marketing activity and to measure against agreed metrics.
• Working with the Digital Manager and Data Manager to plan and implement updates and enhancements to the iMIS CRM processes and CMS webpages.
• Working with the Education and Training team to use the reporting from the Training Hub to help make decisions about future marketing for candidates/members.
• Ensure our activities are General Data Protection Regulation (GDPR) and other relevant data protection regulation complaint.

Staff management

• Line manage the Marketing and Communications Manager.
• Recruit and manage any temporary/contract staff.

Representing the FSRH

• Attending FSRH events to help staff stands, talking to members and prospective members.
• Speaking at events about the FSRH to audiences of members and prospective members.
• Support the Membership Engagement Team during busy periods as required.
• To feed into and support the improvement of processes and systems to support the continuous modernisation of day-to-day operations.
• To assist the CEO on specific campaigns providing and analysing data to grasp issues, draw conclusions and solve problems.

You will have:

•  A relevant Degree or equivalent by experience
• Marketing/Communications qualification (e.g. CIM, CAM) (Desirable)
• Experience as a strategic thinker combined with an ability to demonstrate a practical hands-on approach
• An excellent approach to written and verbal communication skills
• Outstanding attention to detail and proof-reading abilities
• Ability to work under pressure, with flexibility to respond to changing priorities
• Excellent time-management, organisation and prioritisation skills
• An interest in Sexual and Reproductive Healthcare

You will have experience:

• Writing engaging copy for a variety of audiences on different communications channels (online and offline).
• Proofing and editing content to ensure the text is easy to read for the lay reader.
• Developing and delivering successful and demonstratable multichannel marketing and communications plans and activities.
• Using online communication tools (for e.g. Content Management Systems (CMS), CRM and email marketing platforms)
• Using data to understand audiences, measure the success of campaigns and to use the findings to optimise activities to achieve key metrics and targets.
• Managing budgets
• Working within a membership/professional body marketing role or medical education/qualifications marketing

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

We will offer you:

• 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave day
• Annual Volunteering Day
• Flexible working culture
• Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• Enhanced maternity, paternity & adoption pay

To Apply

Deadline for applications is Monday 7 April 2025 at 12pm

Interviews are likely to take place on 23, 24 and 25 April 2025

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias and your application will be anonymised to support this.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Are you an experienced and dynamic Customer & User Experience (CX/UX) Manager? Do you have strong knowledge of design principles and user-centred design methodologies? Do you have experience in translating customer data into actionable insight and driving customer experience initiatives?
 
TPP are recruiting a Customer & User Experience (CX/UX) Manager on behalf of our client, a well-established membership organisation. This opportunity is a 12 month contract. They offer hybrid working. 1-2 days in the office the rest of the time from home.   
 
 
The Role:
 
As the CX/UX Manager, you'll play a crucial role in embedding customer experience across the organisation, ensuring a holistic and consistent view of customers. You’ll also be responsible for user experience strategy and design, customer insights, and journey mapping as well as continuous improvement and innovation in customer experience.
 
 
Main responsibilities:
 

• Develop and execute forward-thinking user experience strategies.
• Collaborate with cross-functional teams to create market-leading designs and user interfaces.
• Conduct research and testing to understand user needs and improve solutions.
• Provide insights to inform strategic and operational decision-making.
• Map out customer journeys and interactions, both online and offline.
• Identify and address customer pain points to enhance overall experience.
• Work with various teams to implement new technologies and improve productivity.

 
 
Requirements:
 

• Strong knowledge of digital best practices and design principles.
• Experience in driving customer experience change and leading UX teams.
• Excellent communication and relationship management skills.
• Ability to translate customer data into actionable insights.
• Proficiency in design and prototyping tools like Sketch, Figma, or Adobe XD.
• Effective decision-making based on data analysis.
• Innovative problem-solving and creative thinking.
• Strong organisational and time management abilities.
• Ability to build solid working relationships across the business.

 
 
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out o and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.