Housing And Homelessness Jobs

Service Lead

Job type - Full -time

Hours - 35 (plus 5 hours paid lunch break)

Salary - £35,235 per annum

Location- Caunton Avenue, Nottingham

Are you a person-centred leader who thrives on getting the best results possible?

Do you hold a passion for empowering young people who have multiple, and complex needs due to their experiences to achieve self-actualisation?

Do you have experience of leading supported housing services, with proven experience in safeguarding in a supported housing environment?

If so, we have an exciting opportunity for a Service Lead to join us, managing our Nottingham Young Person Supported Housing Service based in Nottingham City; providing accommodation and support to 80 young people.

To be considered for this role you must have the following requirements: -

·be able to demonstrate extensive knowledge of supported housing services and /or housing management services to a range of service user groups presenting with a range of complex needs.

·be able to prioritise tasks effectively; ensuring the team are supported, Service Users needs are prioritised and contractual KPI’s are met.

·You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies.

·You will need excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills.

Be confident in quality risk assessment, risk management and provision of holistic support.

We are looking for:

Someone who can lead and manage a team of Support Workers and Housing Management workers to deliver high quality, effective supported housing services to young people that meet their needs and meet contractual requirements and financial targets. Reporting to the Area Manager.

Duties and responsibilities include but are not limited to: 

- Effectively lead and deliver services which comply with the regulatory framework.

- Ensuring your staff team understand and meet the agreed financial standards on voids, arrears and re-lets

- Managing the rota and on-call arrangements.

- Lead team by example by upholding Nacro’s values and behaviours and translating those into everyday activity.  

- Ensuring safeguarding and risk management is a key part of our support work and that any safeguarding alerts and/or incidents are safely managed. Be the accountable Safeguarding lead for the service.

- Meeting service quality standards and ensuring your team are adhering to all operational and policy standards.

-Ensuring all service user support and safety plans are in place.

- Take responsibility for the communication of organisational and local messages through regular and effective team meetings.

• Set clear objectives and performance targets for each direct report using the appraisal process and monitor through 

Car driver needed.

DBS check will be required for this role 

For Details of the full role profile please click 

For Details of Nacro's excellent benefits click

 Please Apply online

Senior Housing Management Worker (Midlands)

Job type: Permanent/ Full Time

Salary:                   £26,478 per annum

Hours:                     35 (plus 5 hours paid lunch breaks) 

Location:                    Midlands

Who are we looking for?

A Senior Housing Management worker, who will be based in our Derby office,  acting as an operational practitioner working across accommodation-based services across our Midlands Step Forward Portfolio. Guiding and supporting teams in matters of practice, quality, performance, compliance, and resource management. Line management responsibility for a team of front-line staff and carrying a caseload of service users as required.

Saying what we do at Nacro is simple. We house, we educate, we support, and we speak out for - and with - disadvantaged young people and adults. But it’s how we do it that really makes the difference.

By challenging boundaries, setting agendas, and delivering innovative solutions, we successfully promote social justice and give everyone we deal with the best chance of a second chance. And because it affects their lives, we aim to achieve the highest standards in everything we do.

What we Offer;

We want all our employees to have an excellent work-life balance and employee wellbeing is very important to us. Nacro is committed to supporting employees to balance the demands of personal and work responsibilities at times of urgent and unforeseen circumstance through the provision of various types of leave. We offer a discretionary 10 days of special leave for dependent or bereavement leave. 

We have an excellent benefits package which includes  a 25 days per year (plus public holidays) annual leave entitlement, with an additional day added each year, increasing to 30 days (plus 8 public holidays) after 5 years’ service. Additionally, we also provide an occupational sick pay scheme which exceeds statutory requirements. If you want to work as part of a dynamic supportive team who delivers results for the people we support every day, Nacro could be the place for you.

Key responsibilities include:

•  Line Management of a team of frontline staff
• Carrying a Caseload of Service Users
• Performance Monitoring and action planning
• Personal Development

People Management;

• Support with the recruitment, induction and training of new staff members to ensure all staff are prepared and have what they need to be able to succeed in their role. 
• To manage the conduct and performance of direct reports, using the appropriate policies and procedures.
• Provide adequate support and supervision for all staff to ensure high levels of and performance and best practice.

Quality Assurance & Delivery;

• Support with the implementation of new services or changes to delivery ·
• Conduct regular property visits to ensure high levels of property standards are maintained.
• Positively promote and represent Nacro at all times, building strong relationships with colleagues and external partners.
• Working as part of an integrated team, focused on meeting the needs of services users

Duties may vary from time to time within the broad remit of your role and grade. You are required to undertake any such reasonable and appropriate duties.

This role requires regular travel, a full Driving License and access to your own vehicle and business insurance are an essential criteria.

DBS check required for this role

To view the role profile please click

For more details on Nacro benefits, please click

Please Apply Online

As a People Business Partner you will lead the customer facing side of HR as an ambassador for the People team. Your core purpose will be to work with senior leaders within your dedicated business area to:

• Provide strategic and commercial HR support
• To lead and embed the people strategy by devising and implementing a people plan for delivery within your business area.
• To support from a people perspective with the successful delivery of strategy and the delivery of local and corporate business plans within your area.
• To drive and deliver improvements against the key people KPI’s in the business area you support.

The role is a key role within the people team who will be proactive in supporting the People Director and will work collaboratively across all areas of the people team to ensure that the people function provides a simply brilliant service to its customers.

The role is also responsible for the effective management of an ER / HR advisor and the collective responsibility with other People partners for the wider ER team development, co ordination and management .

• Working closely with your business area to deliver an effective People partnering service and to understand the people drivers that will contribute to successful business delivery.
• Understanding the wider business priorities and how these relate to the people strategy activity
• Devising a strategic people plan for your functional areas that supports the delivery of the wider people strategy and GSA corporate strategy and the business areas needs.

Minimum of CIPD level 5 qualification in Human Resources Management or equivalent experience.

Knowledge, Skills and Experience

• Demonstrable knowledge and experience gained in a People partner role
• Experience of creating people plans aligned to an overarching corporate people plan that supports business  area specific needs
• Demonstratable working knowledge of people policies, processes, legislative requirements and best practice

We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health service in Slough.

£31,535.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Hope Place is a new supported accommodation service located in Slough comprising 10 self contained rooms with a staff office on site. The service accommodates and support people who experience moderate to high complex mental illness, many of whom will also have a range of additional and complex needs, for example drug and alcohol misuse issues and personality disorders.

Hope Place provides care and support for 24 hours a day, 7 days a week, including Bank Holidays. The service is covered at night by designated Waking Night staff. Support Workers will be required to work on a rota basis, covering early and late shifts, including at weekends and Bank Holidays.

The service has a focus on enabling and utilise customers' skills. Amongst other responsibilities, the successful candidates will support service users to acquire tenancy sustainment and budgeting skills, encourage and facilitate group activities, socialisation, opportunities for training and employment.

The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:

- Experience with managing staff
- Experience writing support plans
- Experience with supervisions and team management.

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

The Talent Set are delighted to be partnering with St Martin-in-the-Fields Charity on the recruitment of an Individual Giving Campaign Manager for their fast-expanding fundraising team, project managing their iconic BBC Radio 4 Christmas Appeal in the lead up to its 100th Anniversary in 2026. 
 
What’s on offer: 
Salary: £43-£48,000 per annum 
Working Pattern: Hybrid working from their Bloomsbury office (Central London) 
 
St Martin-in-the-Fields Charity exists so that everyone has a safe place to call home, providing emergency financial help that can transform a person’s circumstances within days. The Charity also funds a range of projects across the UK, providing innovative services within healthcare, legal advice and mental health support to facilitate a long-term transition out of homelessness.  The Charity is at a pivotal stage in their development, building on the hugely successful BBC Radio 4 Appeal that will enter its 100th Anniversary in 2026, diversifying income streams to create year-round opportunities to donate. The BBC Radio Christmas appeal generates over £2M income for the Charity, providing a unique and long-standing opportunity to engage a diverse audience to the wonderful programmes that the Charity funds across the country. Key duties for this role include: 

• Develop, deliver and evaluate inspiring, innovative and cost-effective Christmas Individual Giving activity, driving engagement and optimising long term value from cold and warm audiences. 

• Ensure effective management of the annual BBC Radio 4 broadcast appeal, working with internal and external stakeholders to ensure opportunities to leverage engagement and net income are maximized across all relevant channels. These include broadcast, telephone, social media, paid search, SMS, email, inserts and mail. 

• Deliver the Christmas activity as part of an integrated approach, working collaboratively with the BBC, creative and media agencies and colleagues across St Martin’s Charity including the Fundraising, Communications and Programmes teams. 

• Work with the Leadership Giving Team to ensure high value giving opportunities arising out of the Christmas Appeal activity and Radio 4 Appeal Anniversary year are optimised. 

• Work collaboratively to optimise contactability across Christmas campaign activity, developing a seamless supporter journey that encourages regular giving and increases lifetime value.   

 
We’re looking for the following skills & experience: 

• Demonstrable experience of project management across a range of direct marketing channels including print & digital. 

• A strong track record of campaign planning, including ideation, proposition development, campaign execution and channel optimisation. 

• Experience of sourcing compelling content for utilisation across both online and offline channels. 

• Experience of working with creative, print, digital and media agencies, collaborating with them to get the best results. 

• Experience of using social media to target, communicate with and engage 

• Planning and budgeting experience in an individual giving context. 

• Experience of managing broadcast appeals, especially radio appeals is highly desirable. 

 
If you feel you have the skills, experience and passion to end homelessness in the UK, then we would love to hear from you! To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application. 
 
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. 

The Talent Set are delighted to be partnering with St Martin-in-the-Fields Charity on the recruitment of an Individual Giving Officer for their fast-expanding fundraising team. 
 
What’s on offer: 
Salary: £33-£43,000 per annum dependant on experience 
Working Pattern: Hybrid working from their Bloomsbury office (Central London) 
 
St Martin-in-the-Fields Charity exists so that everyone has a safe place to call home, providing emergency financial help that can transform a person’s circumstances within days. The Charity also funds a range of projects across the UK, providing innovative services within healthcare, legal advice and mental health support to facilitate a long-term transition out of homelessness. The Charity is at a pivotal stage in their development, building on the hugely successful BBC Radio 4 Appeal that will enter its 100th Anniversary in 2026, diversifying income streams to create year-round opportunities to donate. 
 
Key duties for this role include: 
  

• Support the development and delivery of individual giving fundraising campaigns to optimise sustainable income and long-term value in line with the Charity’s newly agreed fundraising strategy. 

• Project manage activity designed to deliver warm engagement and supporter acquisition across all relevant channels - for example, social media, paid search, SMS, email, inserts and mail. 

• Collaborate with colleagues in the Data Management, Fundraising and Communications teams to ensure individual giving activity is appropriately supported. 

• Lead on data selections for Individual Giving fundraising campaigns to deliver the best long-term ROI and insightful testing; working closely with the Data team and ensuring that data is handled sensitively, confidentially and is GDPR compliant. 

• Support the Individual Giving team with forecasting and reporting across financial and non-financial KPIs in relation to the Individual Giving programme. 

• Support the Individual Giving team with the establishment and roll out of a Mid-Value donor fundraising programme. 

• Work collaboratively to ensure a seamless approach to the acquisition and development of donors, developing supporter journeys that encourage further engagement through other fundraising products and increasing lifetime value. 

 
We’re looking for the following skills & experience: 

• Demonstrable experience of project management across a range of direct marketing channels including print and digital. 

• Strong copywriting and creative writing skills. 

• Experience in researching content for fundraising and marketing materials. 

• Experience of working collaboratively with creative, print, digital & media agencies to get the best results. 

• Experience of using social media to target, communicate with and engage supporters. 

• Experience of supporting the planning and budgeting process within an individual giving context. 

• Experience of legacy marketing is desirable 

 
If you feel you have the skills, experience and passion to end homelessness in the UK, then we would love to hear from you! To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application. 
 
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. 

The Talent Set are delighted to be partnering with St Martin-in-the-Fields Charity on the recruitment of a Fundraising Coordinator for their fast-expanding fundraising team. 
 
What’s on offer: 
Salary: £26-£33,000 per annum dependant on experience 
Working Pattern: Hybrid working from their Bloomsbury office (Central London) 
 
St Martin-in-the-Fields Charity exists so that everyone has a safe place to call home, providing emergency financial help that can transform a person’s circumstances within days. The Charity also funds a range of projects across the UK, providing innovative services within healthcare, legal advice and mental health support to facilitate a long-term transition out of homelessness. The Charity is at a pivotal stage in their development, building on the hugely successful BBC Radio 4 Appeal that will enter its 100th Anniversary in 2026. 
 
The Fundraising Coordinator will play a pivotal role within the Supporter Services team, ensuring transactions and donations are processed according to strict guidelines. This role covers for the Supporter Care Officer during absences to maintain exemplary service, ultimately ensuring the development of long-term loyalty amongst our supporters. Key duties include: 

• Manage daily tasks including post opening, cheque processing and banking. 

• Work with CRM Manager to ensure all records are accurate and current. 

• Propose and collaborate on admin improvements within the Fundraising department. 

• Feedback on updates from the Fundraising Regulator and other key organisations. 

• Conduct Regular Giving admin, ensuring Donors are contacted for missed payments. 

• Undertake special projects as required, such as prospect research. 

• Serve as the secondary contact for supporter enquiries via telephone, email and mail. 

• Ensure Gift Aid Declarations are scanned and accurately processed onto Donorfy. 

 
We’re looking for the following skills and experience: 
  

• Proven experience of providing admin support in a fast-paced environment, ideally within the charity sector. 

• Proven experience of working in a customer facing role. 

• Familiarity with GDPR principles, ICO, HMRC and other relevant regulatory guidelines. 

• Experience in managing post opening and management activity. 

• Proven experience with offline donation processing, batching and banking procedures. 

• Experience of data entry techniques of working with a CRM to optimise data integrity. 

• Experience of and passion for delivery excellent supporter care. 

 
If you feel you have the skills, experience and passion to end homelessness in the UK, then we would love to hear from you! To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application. 
 
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. 

The Talent Set are delighted to be partnering with St Martin-in-the-Fields Charity on the recruitment of a Major Donor Manager for their fast-expanding fundraising team. 
 
What’s on offer: 
Salary: £43-£48,000 per annum 
Working Pattern: Hybrid working from their Bloomsbury office (Central London) 
 
St Martin-in-the-Fields Charity exists so that everyone has a safe place to call home, providing emergency financial help that can transform a person’s circumstances within days. The Charity also funds a range of projects across the UK, providing innovative services within healthcare, legal advice and mental health support to facilitate a long-term transition out of homelessness.  The Charity is at a pivotal stage in their development, building on the hugely successful BBC Radio 4 Appeal that will enter its 100th Anniversary in 2026, diversifying income streams to create year-round opportunities to donate and support their diverse programmes. 
 
The Major Donor Manager will develop and deliver a leading-edge programme of major donor fundraising that maximises sustainable income and long-term value for the Charity, ensuring that high-value fundraising opportunities arising from the 100th anniversary of the BBC Radio 4 Appeal in 2026 are optimised. They will ensure the highest quality of stewardship and supporter engagement, working collaboratively with internal and external stakeholders to deliver a seamless approach to major donor cultivation. Key duties include: 

• Work with the Head of Leadership Giving to further develop the Charity’s major donor fundraising strategy and budget, maximising sustainable net income and capitalising on opportunities afforded by the 100th anniversary of the BBC Radio 4 Christmas Appeal in 2026. 

• Acquire an excellent knowledge and understanding of the Charity’s values and programmes, working collaboratively to provide bespoke donor information and cases for support. 

• Produce and implement solicitation and development plans for existing major donors and prospects, developing opportunities for them to become active and engaged in the Charity’s activities. 

• Establish and deliver a programme of major donor research, solicitation, cultivation and stewardship that drives interest, engagement and major giving. 

• Develop and deliver high quality, innovative and persuasive pitches (including collateral and supporting budgets) to prospective and existing major donors to deliver income and pipeline development targets. 

• Develop relationships with Trustees and other key stakeholders where appropriate in order to access peer networks for potential prospecting, supporting them as peer advocates and ambassadors for the Charity. 

• Establish and support major donor solicitation vehicles (for example volunteer leadership boards) to aid in the delivery of the major donor fundraising strategy and programme. 

• Work collaboratively across the St Martins’ partner charities to ensure major donor relationships are stewarded in a way that optimises engagement and giving to St Martins’ causes. 

 
We’re looking for the following skills and experience: 

• Successful track record in securing and growing financial contributions from major donor audiences. 

• Proven experience working with senior volunteers, influencers or advisers to achieve major donor fundraising success, either from development boards or giving networks.   

• Demonstrable success in converting prospects to donors, personally securing gifts from private individuals of £50k plus. 

• Demonstrable experience of negotiating significant major gifts that have required balancing the demands of major donors with the needs/expectations of the Charity. 

• Experience of deploying prospect research and wealth screening techniques to build major donor supporter and prospect insight. 

• Experience of high value special events and cultivation programmes. 

 
If you feel you have the skills, experience and passion to end homelessness in the UK, then we would love to hear from you! To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application. 
 
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. 

The Talent Set are delighted to be partnering with St Martin-in-the-Fields Charity on the recruitment of a Trusts & Foundations Development Manager for their fast-expanding fundraising team. 

 
What’s on offer: 
Salary: £43-£48,000 per annum 
Working Pattern: Hybrid working from their Bloomsbury office (Central London) 
 
St Martin-in-the-Fields Charity exists so that everyone has a safe place to call home, providing emergency financial help that can transform a person’s circumstances within days. The Charity also funds a range of projects across the UK, providing innovative services within healthcare, legal advice and mental health support to facilitate a long-term transition out of homelessness.  The Charity is at a pivotal stage in their development, building on the hugely successful BBC Radio 4 Appeal that will enter its 100th Anniversary in 2026, diversifying income streams to create year-round opportunities to donate and support their diverse programmes. 
 
The Trust & Foundations Development Manager will play a key role in enabling the optimisation of the Charity’s net income from UK and global Trusts, Foundations and Lottery funding sources. This will enable the funding of the Charity’s key projects and programmes in the lead up to and beyond the 100th anniversary of the BBC Radio 4 Appeal in 2026, directly impacting the lives of those at risk of and experiencing homelessness. 
The post holder will also ensure the highest quality of stewardship and donor care are maintained to drive committed partnerships. Key duties include: 

• Work with the Head of Leadership Giving to further develop the Charity’s Trust and Foundations fundraising strategy, maximising sustainable net income from both general and restricted Trust and Foundation funding sources, and capitalising on opportunities afforded by the 100th anniversary of the BBC Radio 4 Christmas Appeal in 2026. 

• Acquire an excellent knowledge and understanding of the Charity’s values and programmes, working collaboratively across the Charity to create bespoke donor materials and cases for support that interest, engage and motivate to give. 

• Develop a pipeline of new funding opportunities from both UK and global Trusts and Foundations, whilst developing relationships with existing funders. 

• Take a lead role in the management of successful grant applications to ensure that reports to funders are delivered in a timely and effective manner, reviewing narrative and financial reports to ensure donor requirements have been met, and consulting with and ensuring input from relevant technical and financial staff. 

• Collaborating with the Head of Leadership Giving to ensure that resources and budgets are managed effectively. 

 
We’re looking for the following skills and experience for this role: 
  

• Substantial experience of identifying, negotiating and securing significant new partnerships from large scale Trusts and Foundations based in the UK and globally. 

• Excellent track record of developing existing Trust and Foundation partnerships through excellent account management techniques. 

• Experience of developing compelling audience focused cases for support to drive engagement and long-term value from Trusts & Foundations, Lottery and where appropriate, Institutional funding sources. 

• Proven experience working with senior volunteers, influencers or advisers to achieve Trust and Foundation fundraising success either in peer-led fundraising (such as development boards) or peer-peer fundraising (such as giving networks) or by working in partnership with senior stakeholders on individual approaches. 

• Experience of deploying prospect research to support the development of relationships with target trust and foundation funding sources. 

• Interest and/or understanding of the issue of UK homelessness and the grant funding landscape in relation to those organisations and NGOs seeking to impact upon it. 

 
If you feel you have the skills, experience and passion to end homelessness in the UK, then we would love to hear from you! To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application. 
 
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. 

The vacancy

What we’re looking for:

• Do you have a background in specialist/supported housing?
• Do you have experience of working with a vulnerable client group?
• Do you understand or have experience of managing a large team?
• Can you communicate respectfully with and about people respecting their dignity and diversity?
• Do you drive and have access to your own vehicle?

If so, this role is perfect for you!

Here at Peabody, we have an opportunity for a Team Manager on a Temporary basis for 12 months, covering our Colchester area.

A bit about the role:

As a Team Manager, you will provide leadership and direction for your team of Outreach Support Workers to deliver high quality and effective support services, which promote the independence, wellbeing and inclusion of customers.

As Team Manager, you will identify and deliver service improvement projects and initiatives that improve the effectiveness of the team and the outcomes of the service.

Some of the key results for the role include: 

• Leading, supervising and managing a team of support workers, providing supervision every four to six weeks, and being responsible for ensuring they meet or exceed the requirements of their role.
• Providing a positive role model for support workers, by modelling good practice, advising on, and intervening in, complex and/or high-risk cases and assisting with the in-service induction of new staff.
• Ensuring that support workers carry out needs and risk assessments, complete support plans, provide support in accordance with the risk assessment plans and  carry out reviews, in accordance with policies and procedures and the requirements of stakeholders and funders.
• Ensuring support workers deliver services to customers which are flexible and personalised.

This role will require an Enhanced DBS check and a UK driver’s licence and access to a vehicle.  

The successful candidate must be available for the on call rota which includes waking nights and sleep ins.

This role would suit an experienced Senior Support Worker or Support Worker seeking career progression and/or development!

A bit about us: 

It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.

Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.

Here just a few of the benefits for working at Peabody:

• Up to 25 days’ annual holiday plus bank holidays  
• Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
• 4 x Life Assurance
• Competitive salaries that are benchmarked regularly against current market rates  
• Professional development by access to "paid for" apprenticeship programs and qualifications
• Two additional paid volunteering days each year  
• Family friendly policies
• Up to 10% pension contribution matched 1:1

Are you ready to apply? 

Closing Date: 4 July 2024

Interview Date - Week commencing 8th July.

To be considered for the position of Team Manager, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.  

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer

Could you help us to continuously improve in terms of safeguarding people experiencing homelessness? 

We are looking for someone to join the St Mungo’s Safety and Quality team as a Quality Advisor. We are committed to maintaining continuous quality and improvement to ensure we meet legal, regulatory, and contractual obligations while fostering a culture of safety and wellbeing for people experiencing homelessness.

In the role of Quality Advisor, you will help to ensure St Mungo’s can provide safe, high quality services to our clients. Responsibilities include:  

• Conducting robust audits of services and reviewing reports and actions from incidents.  

• Supporting the Quality Manager to create and improve policies and procedures.  

• Facilitating Safeguarding and Professional Boundaries training to staff across St Mungo’s.

• Provide effective safeguarding, quality and complaints advice to staff and managers, including coordinating Stage 2 complaint investigations and responses. 

• Manage and coordinate complex complaints, ensuring timely responses and compliance with the Complaints Handling Code. 

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.  

About you 

We are looking for a proactive, detail-oriented individual with excellent communication skills and some experience of working in a relevant  housing, homelessness or care sector.

• You will demonstrate a strong commitment to quality standards and be able to oversee a varied programme of work and meet agreed timescales.  

• You will have the ability to effectively engage and train others, and demonstrate sound judgment in handling complex situations.

• You will have a good understanding of the issues faced by vulnerable adults and people experiencing homelessness.

Above all, we are looking for someone who is dedicated to supporting our mission of ensuring the safety and wellbeing of all stakeholders at St Mungo’s. 

How to apply 

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website. 

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 05 July 2024

Interview and assessments on: 11 July 2024 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

About the role 

No Second Night Out (NSNO) provides a rapid intervention service to identify the quickest and most sustainable route away from the streets for new rough sleepers. NSNO is a 24-hour service, which aims to move clients on within 7 days from hubs, and within 42 days from staging posts.

In this role you will: 

• Work as part of a team in a fast-paced environment with clients affected by rough sleeping. 

• Support a team of Assessment and Reconnection Workers, with key tasks such as, assessing clients, implementing move on action plans and supporting clients towards a route away from the streets.

Working as a Trainee Assessment and Reconnection Worker you will: 

• Develop the necessary skills and knowledge to manage a caseload of clients working with them in a person-centred way and supporting them with their wellbeing and recovery.

• Develop the necessary skills and knowledge to work as part of the team to deliver the day-to-day service alongside colleagues and external services.

• Work closely with the team to receive on the job learning; shadow staff to observe how they support clients through person centred planning to empower them to make positive changes in their lives, including linking them in with all necessary support services internally and externally.

About you  

This is a fantastic role for people looking to develop a career in the sector.

• Some experience of dealing directly with the public and/or clients or customers in a busy service environment.

• Personal experience of homelessness and/or an understanding of; and empathy with the issues faced by homeless or vulnerably housed people.

• A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills. 

How to apply: 

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website. 

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date:  10am on Thursday 4 July 2024

Interview and assessments on: 16-17 July 2024

Job purpose

To deliver individual support packages to service users motivating them to make positive lifestyle choices.

Main duties

• Contribute to a ‘good practice’ support service, appropriate to service user needs.
• Work closely with individuals to develop needs assessment, support packages, action plans and risk assessments. 
• Ensure individual support packages are reflective of the different service user needs, including culture and diversity issues.
• Meet clearly defined service user outcomes through key working, support plans, risk assessments and other interventions.
• Regularly review action plans and risk assessments in line with Hope’s policies and practice.
• Ensure the support package promotes empowerment and independence and underpins the ethos of the work undertaken.
• Undertake referrals and assessments of service users, working with them to identify the most appropriate solutions for their needs.
• To work with clients to ensure clients maximise welfare benefits.
• Ensure service users have access to relevant external support services.
• Ensure opportunities for education, training, employment and other meaningful occupations are integral to the support service. 
• Work in line with health and safety requirements.
• Commit to a service user centred approach.
• Work with clients towards positive and tangible outcomes.
• Meet the requirements of rota systems (to include days and lates to 9.30pm).
• Work as part of a team to deliver a high standard service across the scheme.
• Use IT systems to complete paperwork in a timely manner and to an exceptionally high standard.
• Work in line with the charities policies and procedures and the requirements of funders to ensure effective service delivery.
• Work in partnership with key agencies, both statutory and voluntary sectors.
• Deal with conflict and difficult situations.
• To respect the confidential nature of the work.
• To participate in appropriate training and staff development programmes.
• To promote and ensure the implementation and compliance with Hope’s policies.
• To help ensure that organisational services are delivered in accordance with Hope’s equal opportunity policy.
• Attend regular supervisions.
• Attend regular team meetings.

Responsible to

Service Manager

Hours of work

Full Time 

Salary

£25,000

Holidays

28 days per annum (including statutory holidays).

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work. 

Hours:        40 hours per week, five days over a flexible seven-day rota

Location:    Ground Floor Shop Premises, 22/24 Parkway Camden Town, London NW1 7AA

About the role

As Assistant Shop Manager, you will play a key role in managing everyday operations to deliver an outstanding customer experience. You will be involved in volunteer recruitment and management as well as processing donations, engaging with the community, and delivering the highest standard of customer service through your team. You will work towards ambitious targets, including leading on creative initiatives to drive sales and community engagement maximising the impact on our mission to end homelessness.

This is a fantastic opportunity to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.

This is a permanent role. You will be primarily based in one shop within London Zones 1-2; location will be agreed at the time of a job offer. You may also be required to travel to other shops within London on a short-term basis.

About you

To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be keen to build your people management skills including working with Crisis members. You will be committed to Crisis’s values and mission to end homelessness.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave, incrementally increasing to 31 days after 4 years. 
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Thursday 4 July 2024 (at 23:59) 

Interviews will be held Monday 15 July 2024 location TBC

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.