Jobs
VAL – Director Of Development
Are you ready to lead and inspire change in the VCSE sector across Leicester and Leicestershire? VAL is looking for a Director of Development to drive our strategic goals and make a lasting impact.
Hours: Full-Time, 35 hours per week
Salary: £49,564 per annum plus Enhanced benefits
Closing date: 11/12/2024 5:00 pm.
Interview dates: Monday 23 December 2024
Organisation: Voluntary Action LeicesterShire
Voluntary Action Leicester (VAL) is a sector leading Regional charity with a 60 year track record in “Helping Change Lives for the Better”. We are immensely proud of our track record in delivering excellent services and championing local voluntary action.
Supporting some 3800 local community organisations, we also provide direct support services such as our VALUES Learning Disabilities Service, VAL Spaces -Tenancy, Meeting and Conferencing Service, champion Health and Social Care through Healthwatch Leicester and Leicestershire as well as delivering various Employability Projects and training.
As Director of Development, you will work closely with our Chief Executive and Director of Operations and Services to expand VAL’s revenue streams, nurture key partnerships, and enhance our brand and reputation as a sector leader. In addition to providing operational leadership and management of your teams, your role will focus on growing revenue through our VALUES Learning Disabilities Service, VAL Spaces – Building Tenancy, Meeting Rooms, Conferencing Sales and IT Service ensuring ongoing sustainability, growth and success of VAL. You will develop and implement a business development strategy for VAL that supports growth in direct services, aligned to our Vision and strategic plan objectives.
With at least two years’ established senior management experience in development, implementation and delivery of strategic priorities you will need to demonstrate sound understanding of the challenges that the VCSE organisations face. A strategic and analytical thinker with financial acumen you will need to show the ability to turn ideas into action.
With excellent presentation and influencing experience, your communication style will be inclusive and self-assured. You will need to demonstrate resilience, and flexibility, together with drive and determination to play a key role in our future. You will be able to talk authoritatively about inclusive involvement, barriers which lead to discrimination and exclusion and be able to implement working practices that support equity and diversity. Knowledge of the voluntary sector and/or Learning Disabilities and/or Social Care is highly desirable.
You’ll need to be highly effective in building meaningful relationships with a wide demographic of stakeholders and ideally have demonstrable experience in business development and tenders, bid writing and building corporate partnerships.
A detailed job description, person specification and application requirements for this role can be found at our website, link below.
This is a rare opportunity to work for a sector leading diverse and ambitious organisation, with a vision for growth.
Join a dynamic and committed team at VAL, where you’ll have the opportunity to influence positive change and make a real difference to the lives of people in our communities. This is your chance to make a real difference in our communities while working with a passionate and dedicated team.
The client requests no contact from agencies or media sales.
Background
The Royal Scottish Forestry Society, formed in 1854, is an educational charity focussing on promoting the understanding of trees, woods and forestry.
Every year RSFS puts on what we believe to be the most extensive programme of practical forestry events across Scotland. The Society has published a semi-academic journal, Scottish Forestry, since 1858 promoting all aspects of good practice in forestry.
Having agreed a refreshed strategy in 2023, RSFS is now looking to increase its delivery resource. We are looking for someone who shares our passion for Scotland’s trees and forests to develop closer links with members, partners and stakeholders. Your experience in operational delivery will allow us to improve our practices and professionalise our delivery to secure a sustainable future for the RSFS.
Who we are looking for
You will be a personable, dynamic self-starter, used to being the first point of contact within the organisation. As RSFS is a virtual organisation, you must be highly-organised and able to work independently contributing to the overall team outcomes.
The principal functions of the role will be to support the Board in advancing its mission and representing RSFS to members and the community:
- Support our five Regions in planning and delivery of Regional Field Days and the Annual Study Tour;
- Manage the definition, planning and delivery of paid training events;
- Maintain links with members, partners, stakeholders and sector organisations;
- Develop and promote membership of the Society to a broad and relevant constituency;
- Evaluate and implement procedures for RSFS, and as appropriate for Cashel Forest Trust;
- Ensure, in conjunction with our Secretariat, that RSFS remains in compliance with prevailing laws and regulations; and
- Other duties as required by the role.
Outline terms and conditions
- The role is for 21 hours per week;
- A full-time equivalent salary of £45,000 to £55,000, pro rated for the contracted hours, to be agreed depending on experience;
- 28 days paid holiday pro rated for the contracted hours;
- Access to our employee well-being assistance programme.
Job Title:Hackney Paid Peer Supporter
Salary:£24,590 FTE (£14,754 Actual)
Working Hours:21 hours Per weeks
Contract:Fixed Term contract until 31st December 2025
Location: Hackney Borough Based
Benefits:NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday.
About us at the NCT
A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.
Our Hackney Parent Support project is commissioned by Hackney Council, to offer infant feeding support across the region in both community and hospital settings and parenting courses for families throughout the Hackney region. The support is delivered by staff and volunteer peer supporters.
We are seeking a capable Peer Supporter who will support parents at Homerton Hospital and at various community settings in Hackney. This role will mainly be based between Homerton hospital and out in the community (expenses will be reimbursed).
About the Role
You will be responsible for offering infant feeding support for parents within Homerton Hospital and the community. Some of the key responsibilities of the role include:
· Providing breastfeeding support to families on the wards at Homerton hospital and community settings within Hackney.
· Support in delivering inductions for volunteer peer supporters.
· To report any concerns or additional support needs of women to the NCT management team and/or Infant Feeding Lead for referral onto partner agencies as appropriate.
· To attend regular supervision/support sessions.
· Having a good working knowledge and understanding of the local demographics in the Hackney area and ensuring all support is accessible and inclusive.
· Ensure that data collection and feedback is collected in a timely manner in an inclusive way.
You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.
Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires experience of giving breast milk. The training can be undertaken within your working hours.
The role is 21 hours per week which will be predominantly Monday to Friday within the working day, however, will include occasional evening and weekends. This role is mainly based at Homerton Hospital and at community settings across Hackney.
About you
· Are you willing to undertake our Peer Supporter training? (Requires experience in giving breast milk)
· Can you work at pace and juggle a number of different priorities?
· Are you passionate about supporting families to reach their parenting and feeding goals and contribute to their positive wellbeing?
· Do you want to join an amazing Charity that supports parents across the UK?
· Would you like to be part of an amazing team of passionate staff?
If so, please read the job description attach.
What we offer
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Closing date: 08/12/2024
Interviews: Week beginning 09/12/2024 and 16/12/2024
Interview format: In person – Venue TBC. The interviews will be a mixture of open and competency-based questions, you do not need to prepare anything in advance.
The client requests no contact from agencies or media sales.
About On Purpose
We develop leaders who will help transform our economy – putting purpose before profit to create a system that is equitable and regenerative. Working here puts you at the heart of an inspirational mix of people and organisations working to create positive change. You will create impact by shaping leaders who will have a transformative effect on the economy, and expose you to significant learning and development opportunities for yourself.
Our Associate Programme will celebrate its fifteenth year in 2025. Running twice a year, the year-long programme works with a select group of high-potential career changers from a range of professional backgrounds, matching them to work with purpose-led organisations, and supporting them through inspiring learning and development.
On Purpose is a verified People and Planet First social enterprise. We are a member of Social Enterprise UK, a founding UK B Corp, and a London Living Wage employer. We are based in London, near Euston, and also have offices in Paris and Berlin.
About the role
This is a full-time, fixed-term contract for a 14-week period, covering for a team member on sabbatical. The role has the following primary responsibilities:
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Create and support management of content across our digital platforms, including social media, websites, and email newsletters.
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Working closely with the Communications & Marketing Manager to implement and monitor the Associate Programme recruitment campaign.
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Liaise with job boards to promote our Associate Programme.
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Support the Head of Business Development & Community’s and the Communications & Marketing Manager’s B2B marketing strategies.
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Social media management and monitoring.
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Support and run logistics of both online and in person events, including an in-person induction week for a new Associate cohort.
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With support of the System Administrator, managing technical updates to the Associate Programme application processes and user journey.
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Maintain and improve the On Purpose website and manage social media advertising strategies.
Like all members of the On Purpose London team, you will have the opportunity to contribute to wider strategic initiatives, and work in collaboration with On Purpose team members in other cities (Paris and Berlin). We value inclusivity and people at all stages of their career and length of service at On Purpose are asked their opinions and encouraged to share ideas.
This role will work closely with the whole team and will be managed by the Communications and Marketing Manager.
About you
We're looking for a candidate adept at delivering communications and marketing efforts across multiple platforms. If you're skilled at communicating effectively and eager to apply your talents to support On Purpose's mission, we'd be excited to hear from you.
Essential skills:
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Proven experience in communications or marketing (demonstrable through internships, professional or voluntary roles).
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Strong communication abilities (copy-editing, proofing, verbal and written communications).
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Proficiency in creating visually engaging content for various digital platforms, using tools such as Canva or similar.
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Proficiency in managing and optimising social media platforms for business use.
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Experience in Excel/Google Sheets.
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Detail-oriented with a structured approach to work.
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Ability to multitask and manage priorities across diverse stakeholders.
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Comfortable using tech platforms.
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Genuine interest in using business for good.
Desirable skills:
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Degree in Communications, Marketing or English (or a similar field).
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Familiarity using Canva, Salesforce, Google Analytics, Wagtail and Meta Ads.
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Interest or experience in video content creation.
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Web design skills.
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Background in social enterprise or non-profit sectors.
We are a community that welcomes diversity in all forms, from a wide variety of professional and personal backgrounds. We encourage applications from anyone who’s passionate about purpose-led work.
Working arrangements
This full-time, fixed contract role offers a hybrid working model with an expectation of two office days per week at our office in Euston. We support flexible working arrangements and will consider requests to accommodate different needs.
Benefits
We care about everyone we work with and therefore have high aspirations for what we’ll each get out of working at On Purpose. We want our time working together to be challenging and rewarding as well as fun and enjoyable.
Benefits include:
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The chance to work at a genuinely purpose-first organisation.
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A trusting, collaborative and flexible work environment
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A 25 day holiday allowance (pro-rata), plus UK bank holidays and your birthday.
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Access to our Associate Programme’s training sessions every Friday.
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Climate perks - up to 1 extra day holiday if travelling somewhere by train, ferry, or other low-carbon options instead of flying.
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Networking opportunities - by joining the On Purpose, you will have access to a community of 4000+ purpose-driven, like-minded people.
Applications
To apply, click the link to submit your CV + a supporting statement (up to 500 words). Your supporting statement is an important part of your application and we’d love to hear:
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Why you’re interested in this role, and what draws you to working with On Purpose and our mission/values.
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About you - Introduce yourself and describe how your skills are suited to delivering the role. Share how you've previously used these skills to achieve a positive outcome, and mention any additional strengths you would bring to the team.
Due to the high volume of applications we anticipate for this position, we reserve the right to close the vacancy early if we find the right candidate ahead of the advertised closing date. We encourage interested applicants to apply early to ensure their applications are considered.
Important dates:
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Deadline for applications: Thursday 5th December, 9:00 am (GMT).
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Interviews: If successful, you will be invited to do a video interview during w/c 9th December.
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Role start date: either 20th or 27th January 2025, depending on needs of the team and the individual.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position: Head of Business Development
Contract: Full-time and permanent
Location: Hybrid working in Sidcup, Greater London 2 days per week and remote
Salary: Remuneration will be commensurate with experience plus benefits
Reporting: this role will report to the CEO
Purpose
The purpose of the role will be to lead business development across Development Pathways with the aim of sustaining and expanding our business portfolio through engaging with more clients and business opportunities, overseeing the development of new products, building our consultant and associate network, enhancing our internal capacity to generate business and maintaining and developing our brand through effective communications.
Responsibilities
The responsibilities of the Head of Business Development are:
Strategy and leadership:
· Developing and leading our business development strategy and plan to consolidate our current portfolio and move us into new areas of growth.
· Providing strategic oversight and management to improve business development functions and increase fee-based revenue, coordinating across our country offices.
· Building and managing to a high standard a strong business development and communications team aligned to the needs of the organisation.
· Ensuring that we are aware of the latest trends in our focus sectors, monitoring competitors and reviewing Pathways’ offering considering competitors’ developments.
· Participating in the Senior Management Team and contributing to leadership and decision-making across Development Pathways
New business development:
· Setting up and maintaining systems and procedures for detecting potential business and tender opportunities through different channels (e.g. online portals, outreach, etc.)
· Building relationships with decision makers within potential client organisations and partners.
· Developing and growing our network of consultants, ensuring Pathways has access to the right knowledge and skills to implement new projects.
· Overseeing the timely delivery of high-quality proposals, submissions and bids across the organisation.
· Oversee the monitoring and evaluating of our business development opportunities.
Communications and marketing:
· Overseeing our communications portfolio including the development of high-quality materials to promote our services and brand to new clients and to reflect best practice in the thematic areas and locations within which we operate.
· Ensuring that our brand reflects Pathways’ values, expertise and the requirements of the global marketplace
· Securing conference opportunities and sustaining general brand development opportunities.
· In coordination with our technical team, ensuring that we maintain our reputation as a thought leader in international development, in particular, on social protection.
· Representing Pathways at relevant senior meetings, conferences and partner and client meetings.
Other:
· Provide effective line management to members of the business development and communications team and external consultants supporting these functions, as required.
· Ensuring compliance of all aspects of business development with relevant policies, regulations and legislation, e.g. GDPR.
· Engaging in other areas of work as determined by the demands of the business and the CEO.
Person Specification
The Head of Business Development should have the following qualifications, skills and competencies:
Essential Qualifications and Skills:
· Relevant undergraduate degree in business, international development or similar.
· Demonstrable and adequate skills and experience in leading business development in the area of international development.
· An enthusiastic entrepreneurial spirit.
· Demonstrable and adequate skills and experience in effectively managing individuals and teams.
· Experience in organization-level leadership positions.
· Excellent interpersonal, time management and communications skills.
· Ability to take initiative and work independently.
· Commitment to social justice, gender equality and women’s empowerment.
· Ability to travel internationally as required.
Desirable:
· Master’s degree
Terms of Employment and Benefits
Recruitment will be at the senior level and is a permanent and full-time post. Along with the basic salary, the successful candidate would receive an attractive package of the following:
· Fulfilling work: work directly in support of some of the world’s most underserved communities and in a dynamic and successful team, in particularly supporting the expansion of social protection systems globally.
· Flexible work: Development Pathways offers employees flexible work hours and part remote working options, with a requirement to work in the London office for at least 2 days per week (currently on Tuesdays and Thursdays)
· Generous time off: recharge with 30-holiday entitlement plus standard bank holidays.
· Travel the World: we expect the successful candidate to travel overseas for work for up to a month in a year.
· Health and well-being provision: access to the company private health care scheme (after the satisfactory completion of the probationary period), pension scheme and Employee Assistance Programme.
· Commitment to professional development opportunities: we encourage our staff to participate in professional learning and development.
· Provision of a company laptop.
· Working at home benefit
· Travel to work allowance, and
· Access to Development Pathways’ bonus scheme
How to apply
We invite interested candidates to please apply for the post by including the following:
- A cover letter explaining why you are applying for this position, and how you would be a good fit for the post of Head of Business Development. Please include your salary expectations in your cover letter.
- A CV (curriculum vitae) specifying your qualifications, education, and relevant work experience for this role.
Closing date for this post will be 13th December 2024.
Applications should be submitted by email.
While this is a UK based post, we welcome applications from other countries and would be willing to consider a sponsorship visa for the successful candidate.
Applications will be reviewed on a rolling basis and high-quality candidates may be interviewed before the closing date. We retain the right to close this recruitment without notice.
Due to the high number of applications expected, unfortunately only short-listed candidates will be contacted.
Applicants, please note the Privacy Notice on our website.
Development Pathways is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications and abilities without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, family or parental status, or disability status.
About us
Founded in 2010, Development Pathways has grown into an internationally respected consultancy and advisory organisation, providing high quality consultancies and project management throughout Africa, Asia, the Middle East, and the Pacific, in social protection and broader social policy, socio-economic analysis and research, training and software development services. We have a strong commitment to social justice, gender equality, women’s empowerment and inclusive development. We currently work in a number of countries across Africa, Asia, the Pacific and Latin America.
We currently employ 56 staff across our four offices, who work alongside a global network of trusted consultants. Our four main offices are located in the United Kingdom (London – Sidcup), Kenya (Nairobi), Australia (Sydney) and Jordan (Amman). As an employer, we put our staff first and are committed to flexible working practices and developing our staff’s professional capabilities. For more information about our organisation, please our website.
The Head of Business Development is a key leadership position within Development Pathways. The successful candidate will have overall responsibility for business development. They will lead a small team in London and engage with our offices in Kenya, Australia and Jordan to support and guide them as they engage in business development. The successful candidate will be expected to expand our business portfolio by continuing to engage with current clients but also seeking to enter into innovative areas of new business. They will also contribute to the broader leadership of Development Pathways as a member of our leadership team.
This position will be located in our London office. It is open to high calibre, qualified candidates from outside the UK, as we will be able to provide a visa for those who do not have the right to work in the UK.
The client requests no contact from agencies or media sales.
Role overview
Are you passionate about creating content that resonates with the intended audience? Are you enthusiastic about using social media and communications to have a meaningful impact on global women's health? This exciting opportunity offers you the chance to join the marketing and communications team of an international membership body and women’s health charity; ISUOG. You will deliver the communications and engagement plan for ISUOG, working directly with international experts in ultrasound in obstetrics and gynecology.
Role responsibilities
The successful candidate will coordinate the social media calendar and create content and communications for ISUOG’s activities and international awareness campaigns. You will work closely with the rest of the marketing and communications team, the events, education and journal teams as well as external suppliers to ensure activities are communicated effectively and contribute to the success of ISUOG as a whole. You will have the responsibility to test and optimise our communication channels, engage our international audience and encourage registration to our events and courses.
Role requirements
We are seeking candidates with a social media and communications background, excellent written and verbal communication skills, strong organisational skills, creative thinking and an interest in women’s health.
Please read the job description to find out more about the position and person specification.
Contract Type: Permanent
Hours: Full Time
Salary: £28,000 - £30,000 per annum dependent on experience, plus benefits.
Location: The role is based from ISUOG House, 122 Freston Road, London, W10 6TR. A hybrid working system is in place and the job holder will be expected to work from ISUOG House for a minimum of 2 days each week. Due to the nature of the role, the job holder may be required to work from the office more than 2 days a week.
Benefits include: 20 days’ annual leave per annum plus eight Bank/Public holidays (rising by 1 day per year for every complete year of service, up to an additional 5 days), together with 3 additional days over Christmas and New Year. 4% (matched) employer pension, rising to 6% on successful completion of probation. Employee Assistance Program. Season ticket loan scheme.
About the International Society of Ultrasound in Obstetrics and Gynecology (ISUOG): ISUOG is a highly respected professional membership organisation across 140 countries, comprised primarily of clinicians who are ultrasound experts in the field of obstetrics and gynecology. The Society includes obstetricians and gynecologists, trainees, medical doctors, scientists, sonographers, midwives and other health professionals who work to advance women’s health and well-being globally.
Our mission is to improve women’s health through the provision, advancement and dissemination of the highest quality education, standards and research information around ultrasound in obstetrics and gynecology. This is achieved through education and training, programmatic initiatives and advocacy.
We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Please submit your application, CV, examples of your previous social media work and covering letter as soon as possible; we reserve the right to close any adverts before the closing date of 2nd December 2024, once we have received sufficient applications. Interviews may be organized before the closing date (or if not, week of 2nd of December).
Regrettably, we are not able to provide feedback to those candidates who are not shortlisted, as it simply would not be manageable to do so.
REF-218 265
Location: Harare, Zimbabwe Contract: One-year fixed term contract, renewableSalary: Local terms and conditions apply
The Zimbabwe country office are looking to recruit a Programme Officer, Social Inclusion to support their CPP project. This role will assist in coordinating and implementing activities and programmes that align with Sightsavers’ strategic footprint and goals.
This role advocates for social inclusion on behalf of people living with disabilities and forges strong connections and networking opportunities with like minded organisations. If you have experience in a similar role at Officer level within international development to promote social inclusion of margnalised groups then this opportunity could be your next career step.
About the role
Key accountabilities but not limited to:
- Assisting the Programme Manager with effective implementation of CPP projects and activities, statistical data maintenance, promotion of shared learning and capacity building with external stakeholders
- Supporting the full lifecycle of the CPP project including planning, implementation, monitoring, evaluation and learning
- Provision of project documentation and reports in a timely and accessible way
- Contributing to programme monitoring and data collection
- Supporting activities tied to the project, collation of documentation, reporting, workshops, organising case studies, event management and travel arrangements
- Monitoring expenditure of financial resources, assisting project partners with budget preparation and submission of timely financial returns
- Proactive provision of quality information for case studies and news stories
Knowledge, skills and experience
- Recognised qualification or tertiary degree in social sciences/sociology/social inclusion/local development.
- Successful track record in programme implementation within development organisations.
- Skilled in designing, managing, and supporting programmes to facilitate inclusion of marginalized groups in governance, policy, campaigns, and decision making forums.
- Experience in participatory development, including participatory monitoring and evaluation
- Previous exposure to collaboration with ministries and agencies/institutions related to CPP and social inclusion such as the Ministry of Public Service, Labour and Social Welfare, Ministry of Women Affairs for example
- Experience working with people living with disabilities, and communities, organisations of people with disabilities, and disability governance actors.
- Knowledgeable on national and international disability rights policy frameworks, advocacy issues, campaigns, and best practices in governance and policy review.
- Good knowledge of key national networks and organizations working for people with disability and social inclusion
- Current and ongoing right to work in Zimbabwe
- Fluent written and spoken English
- Available to travel within Zimbabwe for the length of the tenure
The Programme Officer, Social Inclusion is a highly varied role and the above is not an exhaustive list of skills. Please see the job description for full details.
The deadline to submit your application is 6 December 2024 23.30pm GMT UK.
The recruitment process will consist of an on site interview lasting up to one hour. Interviews are likely to take place week commencing 16 December 2024 onwards. We reserve the right to close this ad early.
To apply
As an equal opportunity Employer we actively encourage applications from all sections of the community.
Sightsavers is a Disability Confident Leader therefore qualified people living with a disability are particularly encouraged to apply.
To apply, and for further details about the role, please simply click on the Apply icon. Please apply in English. We are particularly interested to understand why you want to work with Sightsavers.
Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
MediCinema Manager
Reports to: National Cinema Manager
Manages: Deputy Manager, nurses and volunteers
Location: Royal Victoria Infirmary, Newcastle
Terms: 35 hours per week (5 days)
Benefits: 27 days annual leave, plus bank holidays + 5% employer pension contribution
About MediCinema
MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.
Our purpose-built in-hospital cinemas are designed to accommodate patients in hospital beds and wheelchairs, on drips or with monitors. Patients are looked after by trained volunteers who accompany them to and from the cinemas, and by two nurses who are present at each inpatient screening. In addition to our regular inpatient screenings, in 2023 we introduced new Tailored Screenings for specific patient communities, working closely with the patients and clinical teams to co-design experiences that meet the specific needs of each group. We also routinely hold personal screenings for patients who are unable to mix with other patients, are receiving palliative care or are in other sensitive situations. Through our long-standing strategic partnership with Disney, we also design and provide activities on wards and in the MediCinemas as part of our ‘Moments that Matter’ (MTM) programme.
The Role
We are looking for a Cinema Manager to build and run our Newcastle MediCinema, supporting patients in the Great North Children’s Hospital and the Royal Victoria Infirmary.
The post-holder will work closely with the part-time Deputy Cinema Manager (with additional support from our north-east Senior Cinema Manager), their team of nurses and volunteers, the hospital, and with central office operations team to prepare for and run successful film screenings each week.
We will run four regular inpatient screenings each week, which are mainly evenings and weekends. There will also be a programme of additional Tailored and Personal screenings on top of these four regular inpatient screenings.
The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.
Main Tasks and Responsibilities
The role of the Cinema Manager is essential to ensure the effective delivery of our service. Based at Newcastle Royal Victoria Infirmary the role is responsible for all operational aspects of the service. This includes ensuring screenings happen on schedule and as planned, recruiting and managing volunteers and nurses, and developing links with hospital staff to ensure the service is widely advertised and utilised.
The position would be part of the larger cinema managers team (all of whom operate remotely at various hospital sites) and report to the National Cinema Manager who is based in our central office in London. This position would suit someone who is self-motivated, wants a varied and interesting role and has an interest in film, healthcare and helping to improve people’s wellbeing.
MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.
The Person
We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities:
- Strong organisational skills with a good attention to detail.
- A proactive, resourceful, problem-solving approach.
- An ability to work both on their own and as part of a team.
- Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
- Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people, from children, family members, volunteers and centre staff.
- Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
- Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
- Interest in healthcare, wellbeing and/or film & cinema.
- A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.
Please note the role will require an Enhanced DBS check, which we will arrange.
How to Apply
If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you.
Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4).
Please note applications will be anonymised.
· Closing date for applications: Midday, 2nd December 2024
· Online initial interviews: w/c 9th December 2024
· In person second-round interviews: 16th & 17th December 2024
MediCinema are an equal opportunities employer and an accredited Living Wage Foundation employer.
We provide cinema experiences inside hospitals to support the emotional, physical and mental health of NHS patients.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fantastic opportunity has arisen for a Head of Finance and Governance with a human rights foundation, on a full-time, permanent basis. As Head of Finance and Governance, you will be responsible for overseeing all financial operations and ensuring the foundation adheres to the highest standards of regulatory compliance.
Please note, this role is fully office based in central London.
As Head of Finance and Governance, you will:
- Oversee all aspects of financial planning, budgeting, and forecasting
- Manage and monitor cash flow, forecasts by restricted causes, and the overall financial performance
- Prepare accurate financial reports for the COO, Founders or Board of Trustees, including monthly management accounts, impact reports and reporting against the agreed KPIs
- Lead on the preparation of the annual budget, consolidating the UK and overseas budget, and provide financial analysis to support decision-making across the organisation
- Ensure compliance with all tax, financial, and regulatory requirements relevant to a charitable organisation
- Develop, implement, and maintain policies and procedures to manage risk and ensure strong governance across UK and Overseas
- Act as the main point of contact for legal matters and ensure that contracts and agreements are legally sound
- Develop and implement a comprehensive risk management framework to identify and mitigate financial, operational, and reputational risks.
The successful applicant will:
- Have significant demonstrable experience in finance within the charity sector, in a similar role
- Be fully qualified (ACA, ACCA, CIMA, or other relevant professional qualification)
- Have a strong understanding of financial management, charity governance, and compliance requirements
- Have experience in managing external audits and working with auditors, legal professionals, and regulatory bodies
- Have excellent communication skills, both written and verbal
If this sounds like you and you're keen to hear more, please do get in touch ASAP!
Please note, only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Group Marketing Executive (Content Focus)
Location: London/Hybrid
Department: Group Marketing and Communications
Contract type: Permanent
Hours: 35
Salary: Up to £31,000 depending on skills and experience
Are you a creative storyteller with a passion for social impact? The Big Issue Group is looking for a Group Marketing Executive to help us share powerful stories, drive engagement and grow our community across our mission-focused initiatives, including Big Issue Media, Campaigns, Big Issue Recruit, and Big Issue Invest.
In this exciting and newly created role, you'll work closely with our impact-driven marketing team to create compelling content across all channels, manage social media channels, and support key campaigns like Poverty Zero and Christmas.
Ideal for early-career marketers, this role offers:
- The chance to hone your content creation and storytelling skills to shape and execute key campaigns for the Big Issue Group
- Experience with social media management and short-form video creation.
- The opportunity to highlight the stories of people impacted by poverty while respecting their dignity.
- Exposure to all areas of the Group Marketing Team and wider Big Issue Group
Join us and help grow awareness of the Big Issue Group’s mission, drive revenue streams, and create real change for people affected by poverty in the UK.
For a full job description including the summary of responsibilities, skills, qualities and experience required for the role, please download from the link below.
Salary and Benefits:
- Salary £31,000 per annum depending on skills and experience
- 25 days holiday plus bank holidays incrementally increasing with service.
- Flexible working policy
- Pension scheme
- Private Health care cover
- Enhanced Family benefits
- On-going learning and development
- Employee Assistance programme to support your health and wellbeing
- Blue Light Benefits scheme
Workplace details:
Whilst this role will be based at the Big Issue Group Head Office in Finsbury Park, the Group Marketing Team operates under a hybrid model - currently visiting the office every Thursday plus one other day each week at each individuals discretion and working the rest of the time from home. The successful candidate would be welcome to work in the office more frequently however if they desired.
Closing date – 04th October 2024 (23:59pm). Please note that we may invite suitable candidates for interview before the closing date. So please apply asap.
Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.
Since 1991, the Big Issue has sought to tackle poverty by creating opportunities through enterprise and working with individuals to rebuild their lives. Over time our organisation has grown, extending our mission so the Big Issue Group now consists of The Big Issue Company Ltd, Big Issue Invest Ltd (our social investment arm) and Big Issue Changing Lives Community Interest Company.
REF-218270
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At IAM RoadSmart we make better drivers and riders. As the UK’s largest independent road safety charity, formed in 1956, we’ve spent more than 60 years making our roads safer by improving driver and rider skills through coaching and education.
Our qualified experts, our network of over 70,000 members and 164 local groups are our lifeblood. They champion our cause and help drive our vision – to be the best, most recognised provider of coaching and advice for all post-licence drivers and riders, and to help make our roads safer for all.
About the Role
We are seeking an ambitious and experienced Individual Giving Manager to lead and grow our individual giving programme. This is a new and vital role in our fundraising team, focusing on creating and delivering strategies to increase unrestricted income from individual donors through appeals, regular giving, legacies, and digital campaigns.
You will have the opportunity to work on innovative campaigns, such as our upcoming 70th anniversary celebrations, and play a key role in developing relationships with our 70,000 members and beyond. This role is perfect for someone who is creative, data-driven, and passionate about making a difference.
Key Responsibilities
- Develop and implement a strategy to grow individual giving income, including appeals, regular giving, and legacy programmes.
- Plan and deliver engaging fundraising campaigns and communications to attract and retain supporters.
- Manage donor journeys and segmentation to ensure a personal and effective approach to supporter engagement.
- Work collaboratively with our marketing and membership teams to maximise fundraising opportunities across our existing supporter base.
- Analyse and report on performance, ensuring campaigns are data-driven and deliver measurable results.
- Keep up to date with sector trends and best practices to ensure our fundraising remains innovative and compliant.
About You
We are seeking a proactive and creative individual with proven experience in individual giving, legacy fundraising, or a related field, ideally within a charity setting. You will have a strong understanding of direct marketing techniques and donor journey development, excellent communication skills to craft compelling fundraising messages, and experience using CRM systems to manage and analyse donor data. With a results-driven mindset and strong analytical skills, you’ll share our passion for road safety and making a positive impact through fundraising.
IAM RoadSmart are an equal opportunities employer.
The client requests no contact from agencies or media sales.
This is an exciting opportunity for an experienced Executive Assistant looking for an organisation with purpose, where your work makes a difference to vulnerable children every day.
As a key member of the senior team, this multi-faceted role will provide opportunities to be involved in all aspects of the work of the CEO office, including leading on specific projects, assisting in the organisation of special events and involvement with our work in India, Tanzania and the UK.
You will be the primary contact for internal and external communications with the CEO and our Trustees, whilst also meticulously administering and overseeing our governance responsibilities and processes. You will provide professional and confidential business support to the Group CEO, Directors and Board of Trustees, giving you a unique opportunity to immerse yourself in all areas of the charity.
JOB PURPOSE
• To provide professional and confidential business support to the Group CEO and UK leadership team, ensuring key initiatives are delivered by coordinating internal and external stakeholders.
• To support the leadership team and Group Board of Trustees to efficiently and meticulously perform our governance responsibilities.
KEY RESPONSIBILITIES
Executive support to the Group Chief Executive Officer (CEO):
• Proactively manage and coordinate the diary of the CEO by prioritising and arranging internal and external meetings, ensuring they are fully prepared for all internal and external engagements.
• Oversee the management of the CEO Outlook mailbox, dealing with incoming emails, categorising and filing these
as appropriate, responding on behalf of the CEO and triaging or delegating to other team members where relevant.
• Organise domestic and international travel arrangements, including liaising with internal and external contacts to arrange
meetings. Ensure that time is prioritised effectively and appropriately with reasonable timings and rest periods.
• Work closely with the CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Ensure that papers and briefings are given to the CEO for meetings and that any instructions/directions are obtained prior to the meeting.
• Provide timely and relevant information to support decision making and planning, dealing with people at the most senior level both internally and externally and appropriately representing Railway Children at all times.
• Collate, prepare and disseminate information and data as required by the CEO (for internal and external correspondence,
papers, PowerPoint presentations, reports, and providing appropriate information for meetings and events).
• Undertake desktop research as necessary to support the CEO’s preparation for meetings and presentations.
• Project manage special projects for the CEO when required.
• Monitor and triage relevant social media channels and codraft content with the CEO to increase profile and visibility.
• Ensure all administrative tasks are completed on behalf of the CEO including, but not limited to, expenses and annual leave requests.
• Act with the highest levels of integrity, confidentiality and discretion at all times.
Leadership Team Executive Assistance:
• Coordinate, plan and minute leadership team meetings. Develop agendas and papers and ensure that key discussions and actions are followed up.
• Assist in the organisation of all staff away days including room bookings and catering, agenda organisation and logistical support on the day.
• Assist the Leadership Team in the effective implementation of our annual planning process under the direction of the Group CEO.
• Oversee the management of leadership team diaries and support with national and international travel arrangements.
• Provide administrative support and initiate planning for key strategic meetings, including venue bookings and logistics.
• Support the Group Director of People & Culture in the administration of HR matters in line with GDPR guidance, including recruitment, trustee engagements, DBS checks and employee communications.
• Coordinate Performance Management Review meetings and paperwork on behalf of the leadership team.
• Assist with the administration of procurement processes as required.
• Collate, prepare and disseminate information and data as required by the leadership team. Accurately review, proofread and assist with materials ensuring accuracy and completeness.
Group Board & Governance
• Work closely with the leadership team to ensure that there is appropriate co-ordination of Board, sub-committee and leadership team meetings and an effective flow of information.
• Plan and coordinate Group Board and sub-committee meetings including scheduling dates, organising agendas,
minuting meetings and circulating papers.
• Support the Head of Safeguarding and Quality Assurance with core policy documents, liaising with the leadership team to
review dates and ensure updated policies are scheduled for approval at Group Board and sub-committee meetings.
• Manage production and circulation of Board papers. Liaise with the leadership team to ensure reports are received to
deadlines, providing editorial inputs to ensure reports are of the highest quality before review by the Chief Executive.
• Proof-read and distribute Board minutes, ensuring timely follow up on any actions.
• Assist the Group Director of People and Culture in the recruitment and rotation processes for Group Board members.
• Liaise with our CEO, Trustees and legal partners to undertake the administration of our governance responsibilities.
General duties
• Uphold and work within Railway Children’s policies and procedures.
• Conduct yourself in accordance with the rules of the Child and Adult Safeguarding Policy and Code of Conduct in your personal and professional life – which includes reporting suspicions of child abuse or any other breach of these policies.
• Actively promote and embody Railway Children’s core values across the organisation.
• Travel to Railway Children’s field operations as and when required.
• Undertake any other duties, as appropriate to the post, as delegated by the line manager.
WE STAND FOR CHILDREN, THEIR CHILDHOODS AND THEIR FUTURES!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role description:
We are seeking a skilled individual to join our Fundraising Team as a Trusts and Foundations Officer. You will play a pivotal role in maximising income from grant-giving organisations.
You will work strategically and have responsibility for identifying and approaching trusts and foundations, building a high-quality pipeline to meet fundraising targets and provide excellent stewardship. You will collaborate with teams across the charity and University Hospital Southampton to develop compelling proposals and produce high quality reports.
Main Responsibilities:
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Manage a prospect pool of trusts and foundations with the aim to secure mid and high value gifts and submit a minimum of 8 applications a month.
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Proactively identify funding opportunities, identifying new prospects from our database, networks and to build a robust Trusts pipeline.
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Monitor resources such as but not limited to Databases such as FundsOnline, the charity commission website and funding newsletters
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Ensure a consistent pipeline movement for prospects within the role's portfolio.
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Create network maps of donors and senior volunteers to ensure we can maximise the opportunities available through our highest value philanthropic relationships.
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Drive and develop high-quality and effective funding proposals to Trusts and Foundations, with a key focus on securing multi-year commitments.
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Provide stewardship reports to an excellent standard in collaboration with staff from across University Hospital Southampton. Ensure tight grant management and utilisation with clinical teams for reporting.
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Create solicitation plans for all key relationships which are regularly reviewed at portfolio review meetings. Travel and meet with funders when relevant and necessary.
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Maximise gift opportunities to deliver against agreed targets and objectives.
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Develop and maintain strong relationships with a wide range of stakeholders including Trustees, charity colleagues, donors, nurses, doctors and clinicians.
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Ensure accurate records are maintained on Southampton Hospitals Charity database. (Beacon)
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Contribute to financial forecasting and income projections and develop annual action plan of application submissions.
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Assist with organising stewardship events for funders and confidently represent Southampton Hospitals Charity at external events and in conversations with funders.
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Undertake any other roles or responsibilities that may be reasonably required
Person Specification:
Knowledge and experience
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Experience of working within a charity in a similar role OR the ability to demonstrate an understanding of the role and transferable skills.
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Research experience with strong skills and the ability to demonstrate a methodical approach with keen attention to detail
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Experience of maintaining relationships with funders and providing tailored donor care and stewardship plans
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Excellent written communication skills and the ability to produce compelling and high-quality proposals and reports
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Excellent verbal communication skills with experience in face-to-face meetings and telephone calls with funders
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Creativity, innovation and resourcefulness to identify opportunities to access information within data protection rules.
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Strong prospect research skills and experience of building a robust pipeline
Skills, abilities, and behaviours
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Highly professional and organised with excellent attention to detail
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Influencing and negotiation skills
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Ability to organise and prioritise own workload and work to targets and deadlines
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IT literate, including the ability to use Microsoft packages
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Proven experience of database management, accurate and timely data entry and recording Ability to work effectively and collaboratively with a wide range of stakeholders
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Results focused
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Experience of CRM (Beacon used)
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
Do you want to support individuals and families in our local community to improve their home’s energy performance with the overall goal of reducing the number of Merton and Lambeth residents who live in fuel poverty?
Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?
If so please read on:
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
Owing to charity expansion, we are looking for advisers with experience in providing energy advice. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity skills and experience to provide high quality energy information and advice. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.
You will help clients to maximise their income, provide education around energy-saving techniques and support with energy debt issues including billing, applying for grants and setting up payment plans.
Main duties and responsibilities
- Deliver comprehensive energy advice directly to clients via face to face and telephone appointments
- Ensure income maximisation for clients through the take up of appropriate welfare benefits.
- Commit to ongoing training/development as requested by the charity
- Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
- Provide a clear plan of action and follow-up on actions relating to cases as appropriate
- Identify and escalate serious problems, including safeguarding, appropriately
- Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
- Support clients in CAML offices and outreach venues
- Promote the Energy Advice Service within the local community
Monitoring Quality and Case Recording
- Ensure all client engagement and support is comprehensively and accurately recorded
- Review your work, and monitor quality standards, as per the Citizens Advice quality framework
- Ensure data protection regulations are adhered to and office procedures followed
- Work with your line manager and senior managers to develop and improve services, and your own standards
Other Duties and Responsibilities
With the wider charity team and other organisations, ensure clients are supported with related advice issues
Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Research and campaigns
Support the R&C team on any campaigns the team is working on.
Professional Development
All of our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent)
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Complete NEA Energy Awareness (Level 3) or relevant energy training or willing to complete it together with relevant energy/advice trainings
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An understanding of the energy sector and providing advice to Clients, including those in financial difficulty
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Experience of using client management databases (we use Casebook)
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Fantastic communication skills
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Ability to prioritise work, meet deadlines and manage caseload
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IT competency and experience
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Ability and willingness to work as a team
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Understanding of and commitment to the aims, principles and values of Citizens Advice service
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job description and find out how to apply.
The deadline for applications is 6pm, Sunday 17th November 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and store.
The client requests no contact from agencies or media sales.
JOB PURPOSE
UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced Supporter Care Manager to oversee our Supporter Care services.
Fostering lasting relationships with our supporters is essential to increase awareness and raise funds to help protect refugees.
You will manage our fulfilment agency and Supporter Care Co-ordinator to ensure donations, thanking, and supporter enquiries are handled in a prompt and professional manner. You will also work closely with the Data Team, Fundraising Team, and Communications Team to ensure the delivery of an efficient and positive supporter experience across all channels.
The ideal candidate will possess empathy, patience, and strong communication skills. They will also be familiar with documenting, monitoring, and troubleshooting business processes.
We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
ROLE RESPONSIBILITIES
- Manage our fulfilment agency including setting and monitoring levels of service provided, and leading on procurement when required.
- Line manage the Supporter Care Co-ordinator providing guidance and professional development opportunities.
- Develop, implement, and maintain Supporter Care Policies and Guidelines.
- Provide regular training and briefings to prepare internal and external call handling and fulfilment teams.
- Manage the Supporter Care helpdesk; ensuring prompt and accurate responses to enquiries received via phone, email, post, and web forms.
- Effectively resolve enquiries, requests for information, and complaints via appropriate channels, and update our records accordingly.
- Work closely with colleagues in Digital Communications to respond to supporter queries and comments made via social channels.
- Work closely with Communications in responding to reputational or issues-based queries.
- Be the first point of contact for Legacy pledgers, enquirers, and intenders, stewarding as required and liaising with fundraising team members.
- Champion Supporter Care best practices across the organisation.
- Work with the Senior Database Manager to streamline supporter care processes and ensure accuracy of data.
- Ensure that supporter data is managed in accordance with data protection laws and Charity Commission regulations.
- Share supporter feedback with the wider team to promote a supporter focussed organisation.
- Manage and develop our approach to thanking, deciding the appropriate channel, frequency, and level of personalisation for different types of donors.
- Lead and/or support on in-person and online events to deepen supporter care as required.
- Collaborate with Fundraising Teams to conduct market research to better understand the behaviours of both existing and prospective audiences.
- Provide colleagues with Supporter Care training and resources.
- Support the Senior Database Manager with annual planning and budgeting.
The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
PERSONAL ATTRIBUTES AND EXPERIENCE
Essential Experience
- Experience of managing or working with a fulfilment agency to deliver excellent customer service.
- Experience of working in a customer care environment, leading, or managing a supporter (or customer) care programme and interacting with supporters/customers on the telephone, by email, and in writing.
- Experience using Salesforce or similar CRM products/fundraising databases.
Essential Skills/Knowledge
- Ability to prioritise multiple tasks within a collaborative team environment.
- Strong problem-solving skills with the ability to gather relevant information and draw clear, logical conclusions to resolve issues effectively.
- Strong written and verbal communication and interpersonal skills.
- Demonstrates patience, empathy, and understanding.
- Attention to detail.
- An understanding of data protection regulations, such as the GDPR, especially with regards to supporter/customer individual rights.
- Proficient in Microsoft Office Suite.
Desirable Skills/Experience
- Experience of or interest in the charity sector, in particular humanitarian response/international development.
- Line management.
- Experience with fundraising administration such as Gift Aid, marketing preferences, and direct debits.
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays.
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: 9am, Monday 2nd December 2024
Interviews date: Week commencing 9th December 2024
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency
We stand with refugees – will you join us?
The client requests no contact from agencies or media sales.