Jobs
Main purpose of the role
The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.
The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.
Location: We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.
Duties and responsibilities
Communication
- Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
- Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Ability to meet and uphold SLAs.
- Ensure KPI’s are met to adhere to RCUK’s standards.
- Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
- Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
- Liaise with wider organisation to manage task at-hand.
- Respond to email queries from multiple inboxes.
- Speediness in responses to live chat queries
Administration
- Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
- Monitor stock levels working with the current stock management system (ARK).
- Take accurate minutes of meetings.
- Meet operational targets set by the management team.
Courses
Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.
- Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
- Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
- Liaise with Course Centres, managing and approving courses in line with current course Regulations.
- Organise course materials and keep accurate records by:
o liaising with suppliers to maintain adequate stock levels of course materials
o organising the dispatching of course materials to Course Centres
o liaising with Course Centres and the supplier to resolve issues - e.g. lost orders
o liaising with Finance regarding invoicing and payment of accounts
- Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
- Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
- Provide absence cover within the coordinator team.
- Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.
The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.
Interviews will be held w/c 9th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Inter Mediate (IM) is a peacemaking charity supporting confidential negotiations in some of the world’s most challenging conflicts. We are small,friendly, fast-paced, flexible and passionate about what we do.
The role of Personal Assistant is primarily to organise all aspects of the Executive Director (ED’s) busy schedule including diary management and travel arrangements, enabling her to focus on the overall direction, management and administration of all aspects of IM’s work. The PA also assists the Operations Director with the smooth running of IM’s office.
You will have at least 3 years of relevant experience in a small/medium charity or comparable institution. You are comfortable working in a fast-paced environment, can operate successfully in high pressure, sensitive political environments, and provide support to high-level leaders and diplomats. The role entails working across time-zones and therefore ability and willingness to be flexible around working times is essential.
You have exceptional people, organisational and diary management skills and are willing to take an “all-hands-on-deck” approach when required. Your written and spoken English are excellent.A keen interest in international relations and politics and relevant additional language skills are highly desirable.
It's an exciting time at the Charter Schools Educational Trust! To delivery our mission of creating better futures for children and young people, we are establishing a newly centralised HR team. As an HR Business Partner, you will play a pivotal role in establishing service credibility with our management teams and establishing procedures and processes to allow us to deliver outstanding support to our schools.
The client requests no contact from agencies or media sales.
Fauna & Flora is seeking a Finance Officer, Reporting & Systems to support the smooth running of Fauna & Flora’s finance and programme management systems and assist in their development. This role will prepare accurate and timely management accounts and other financial reports as well as assisting with the consolidation of the annual institutional budget.
You will have excellent numeracy skills and experience of working with financial accounting software. You will enjoy solving problems, with a meticulous eye for detail and a diligent and rigorous approach to work. You will have experience maintaining databases and feel confident working with large amounts of data.
You will be a good team player and enjoy working in a busy environment, with the ability to balance competing demands. With a proactive approach to your work, you will seek to add value and have opportunity to contribute your skills and expertise to Fauna & Flora’s growth and development.
In return, the role offers the opportunity to work for a ground-breaking organisation at the forefront of global conservation, with generous pension contribution, attractive annual leave allowance, life insurance and salary exchange schemes.
Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.
This role is not eligible for sponsorship for a Skilled Worker Visa.
Please visit our website and download the job application pack below for further details on how to apply.
The closing date for applications is Sunday, 1 December 2024.
Are you passionate about making a difference in the lives of people affected by homelessness, complex needs, and involvement in the criminal justice system? Do you have the leadership skills to drive positive change in an innovative and supportive environment? If so, we have an exciting opportunity for you to join our team as a Service Manager overseeing our Accommodation Services and our Peer Mentoring Outreach Service.
We are a dynamic organisation committed to supporting individuals facing the most challenging circumstances, helping them rebuild their lives with dignity and independence. Our services provide vital accommodation, specialist support, and peer mentoring to those affected by homelessness, mental health issues, substance misuse, and contact with the criminal justice system.
ABOUT THE ROLE
As a Service Manager, you will play a pivotal role in leading our dedicated team to deliver high-quality, person-centered support for service users. You will oversee accommodation projects that provide safe and stable housing for individuals experiencing homelessness and ensure that tailored support is available for those with complex needs.
You will also manage our Peer Mentoring Outreach Service, which empowers individuals with lived experience to mentor and support those at risk. Through innovative and inclusive approaches, you will help foster resilience, self-confidence, and long-term positive outcomes for service users.
Shift Pattern: 37.5 hours per week, Monday to Friday, 9:00am to 5:00pm with flexibility. Participation in the On-Call out of hours rota is also required.
ABOUT YOU
To succeed in this role, you will be an experienced and compassionate leader with a track record of managing services for vulnerable groups. You will be confident in developing and implementing strategies, leading teams, and working collaboratively with a wide range of stakeholders.
We are looking for someone with:
- Experience in managing services within the housing, homelessness, or social care sectors.
- Strong knowledge of complex needs such as mental health, substance misuse, and involvement in the criminal justice system.
- The ability to inspire and lead teams, fostering a positive, supportive, and inclusive environment.
- Excellent communication and partnership-building skills.
- A commitment to person-centered care and an understanding of trauma-informed approaches
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
What would we like, but not essential?
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
What we offer
- A supportive and inclusive working environment
- Competitive salary and benefits package
- The opportunity to make a real impact on people’s lives
- 25 days annual leave, increasing with the length of service
- Ongoing Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
OVERVIEW OF KEY RESPONSIBILITIES
- Leadership & Management: Lead, motivate, and develop a team of staff and volunteers to provide high-quality services.
- Service Delivery: Oversee the provision of accommodation and outreach services, ensuring they meet the needs of individuals affected by homelessness, complex needs, and the criminal justice system.
- Partnership Working: Work collaboratively with statutory agencies, charities, and community organizations to coordinate support and build effective referral pathways.
- Budget & Compliance: Manage budgets, ensure compliance with relevant regulations and standards, and meet contractual obligations.
- Strategic Development: Drive continuous service improvement, implementing new initiatives to enhance outcomes and address the evolving needs of service users.
- Peer Mentoring Program: Oversee the peer mentoring program, providing guidance and support to mentors who use their lived experience to help others.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI).
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Job Summary
The purpose of the Area Giving and Finance Adviser role is to provide comprehensive finance support to churches within the Willesden Area, aiding them in the development of their ministries, manage Common Fund giving and to support the Area Bishop’s staff team in the management of resources including monitoring clergy post numbers, curate funding, and other financial matters. As part of a small team of Area Giving and Finance Advisers, the role involves offering training, resources, and advice on parish financial management and administration, and advice on various giving methods, including online and contactless options. Additionally, the role entails promoting generous giving through training initiatives, facilitating the award of grants and loans to churches from Area funds, and fostering effective communication and relationship-building between the Area team, Finance team, and parish officers.
Job responsibilities
Financial support
-
Enable churches to develop their respective ministries, manage their finances effectively, and meet their statutory responsibilities.
-
Provide finance and other appropriate training, support, resources and advice to the clergy, PCCs and parish officers.
-
Assist the Bishop, Archdeacons and Area Deans in managing Common Fund giving by the churches in the Area.
-
Facilitate and monitor the award of grants and loans to churches from Area funds.
-
Support the Area Bishop’s staff team and Area Council in monitoring the use of Area resources, including post numbers, curate funding and other matters.
Giving
-
Supporting parishes to encourage a culture of generosity and giving
-
Promote generous giving through training and providing resources to clergy and parish officers.
-
Support the introduction of different methods of giving, including online, contactless, and Parish Giving Scheme.
Relationship management
-
Build relationships with, and promote effective communication between, the Area team, Finance team, parish officers and the other Area Finance Advisers. Work with the National Giving Team on projects that support parish ministry.
Other duties
-
The role will require regular evening and weekend working.
-
Complete other duties commensurate of the role.
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
Essential
-
Experience of encouraging charitable giving.
-
Experience managing a wide variety of professional relationships.
-
Educated to A Level or equivalent standard.
-
IT proficiency (MS Office suite).
-
Fluency in spoken English and ability to communicate clearly in English.
-
Understanding of the ethos and mission of the Church of England, and of the role of parish clergy.
-
Effective written and oral communication skills.
-
Numerate and financially astute – comfortable working with financial data.
-
Strong administrative skills, including use of Microsoft Office.
-
Self-motivated, as work needs to be undertaken proactively and with limited supervision.
-
Attention to detail – accurate and efficient.
-
Strong interpersonal skills, including relationship building and discretion.
-
Empathetic to the mission and values of the Church of England.
-
Right to work in the UK.
-
The person will not require a DBS check.
Desirable
-
Experience of charity accounting (accounting qualifications are not a requirement).
-
Educated to degree level.
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
-
Competitive remuneration package
-
27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
-
15% employer pension contribution and salary sacrifice available
-
Death in service benefit x3 of basic gross salary
-
Enhanced maternity leave of six months full pay, after 12 months’ of employment
-
Season ticket loans of public transport
-
Access to Benenden Health Insurance
-
EAP counselling through Health Assured
-
Up to £100 for eye test and contribution to spectacles
-
Two additional paid days for community volunteering
The client requests no contact from agencies or media sales.
Job Summary
The purpose of the Area Giving and Finance Adviser role is to provide comprehensive finance support to churches within the Stepney Area, aiding them in the development of their ministries, manage Common Fund giving and to support the Area Bishop’s staff team in the management of resources including monitoring clergy post numbers, curate funding, and other financial matters. As part of a small team of Area Giving and Finance Advisers, the role involves offering training, resources, and advice on parish financial management and administration, and advice on various giving methods, including online and contactless options. Additionally, the role entails promoting generous giving through training initiatives, facilitating the award of grants and loans to churches from Area funds, and fostering effective communication and relationship-building between the Area team, Finance team, and parish officers.
Job responsibilities
Financial support
-
Enable churches to develop their respective ministries, manage their finances effectively, and meet their statutory responsibilities.
-
Provide finance and other appropriate training, support, resources and advice to the clergy, PCCs and parish officers.
-
Assist the Bishop, Archdeacons and Area Deans in managing Common Fund giving by the churches in the Area.
-
Facilitate and monitor the award of grants and loans to churches from Area funds.
-
Support the Area Bishop’s staff team and Area Council in monitoring the use of Area resources, including post numbers, curate funding and other matters.
Giving
-
Supporting parishes to encourage a culture of generosity and giving.
-
Promote generous giving through training and providing resources to clergy and parish officers.
-
Support the introduction of different methods of giving, including online, contactless, and Parish Giving Scheme.
Relationship management
-
Build relationships with, and promote effective communication between, the Area team, Finance team, parish officers and the other Area Finance Advisers. Work with the National Giving Team on projects that support parish ministry.
Other duties
-
The role will require regular evening and weekend working.
-
Complete other duties commensurate of the role.
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
Essential
-
Experience of encouraging charitable giving.
-
Experience managing a wide variety of professional relationships.
-
Educated to A Level or equivalent standard.
-
IT proficiency (MS Office suite).
-
Fluency in spoken English and ability to communicate clearly in English.
-
Understanding of the ethos and mission of the Church of England, and of the role of parish clergy.
-
Effective written and oral communication skills.
-
Numerate and financially astute – comfortable working with financial data.
-
Strong administrative skills, including use of Microsoft Office.
-
Self-motivated, as work needs to be undertaken proactively and with limited supervision.
-
Attention to detail – accurate and efficient.
-
Strong interpersonal skills, including relationship building and discretion.
-
Empathetic to the mission and values of the Church of England.
-
Right to work in the UK.
-
The person will not require a DBS check.
Desirable
-
Experience of charity accounting (accounting qualifications are not a requirement).
-
Educated to degree level.
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
-
Competitive remuneration package
-
27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
-
15% employer pension contribution and salary sacrifice available
-
Death in service benefit x3 of basic gross salary
-
Enhanced maternity leave of six months full pay, after 12 months’ of employment
-
Season ticket loans of public transport
-
Access to Benenden Health Insurance
-
EAP counselling through Health Assured
-
Up to £100 for eye test and contribution to spectacles
-
Two additional paid days for community volunteering
The client requests no contact from agencies or media sales.
Sightsavers implements projects in over 30 countries in Africa and South Asia working to eliminate avoidable blindness and promote the rights of people with disabilities.
Title: Project Driver
Location: Nairobi, Kenya
Contract: 20 months fixed terms contract
Salary: Local Terms and Conditions apply
Responsibilities
- Ensure the safety of individuals using the vehicle, with extra care and caution when handling children
- Perform short-distance errands and long-distance trips
- Follow up on driver planning and scheduling using the project calendar and register transportation requests
- Deliver correspondence to project partners as required
- Facilitate pick-ups for project visitors and provide transportation during official visits
- Monitor vehicle mileage use and ensure routine and regular service and maintenance are carried out within required run-times
- Schedule periodical vehicle examinations for service
- Apply for the renewal of the vehicle license
- Determine when and what kind of maintenance the vehicle needs, and keep track of general maintenance schedules, especially car tyre condition
- Ensure the sound running of the assigned vehicles and arrange minor repairs where necessary
- Check oil and tyres properly and keep the service vehicles clean, both inside and outside
- Keep track of timely car insurance renewals
- Perform pre-trip and post-trip inspections of the vehicle and attend to any noted faults and defects
- Update monthly mileage records
- Maintain a logbook of each service vehicle on a daily basis
- Keep the assigned vehicle(s) in good running condition and perform routine daily checks (check oil, water, battery, brakes, tyres, etc.)
This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.
Jobholder Requirements
Essential:
- Valid driver’s license and successful completion of a driver’s test.
- Ability to complete and pass an eye test.
- Proven experience in driving safely within the laws of (Kenya) and with respect for other road users and pedestrians.
- Experience in acting as a driver for staff to carry out official duties.
- Ability to pick up Sightsavers staff to and from the airport where this service is not outsourced.
- Experience in driving vehicles for official errands.
Desirable:
- Knowledge of keeping vehicles equipped with reflectors, fire extinguishers, first aid boxes, etc., and ensuring first aid boxes are regularly checked and replenished.
- Experience in test driving vehicles once a week to ensure they are in good condition.
- Ability to perform other clerical duties as required to support the efficient operation of the office.
Closing date: 1 December 2024
Next Steps
To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.
Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.
The client requests no contact from agencies or media sales.
Ivy Rock Partners is proud to be working with CILEX in recruiting a new Chief Financial Officer, which will suit any candidates looking for a predominantly remote/working from home model. ( also option of 4 days per week)
CILEX is the professional institute for specialist criminal, civil and family lawyers and for paralegals. With over 17,500 members we are the second largest professional body in England & Wales as well as being in many dimensions the most diverse of the legal professions.
CILEX earns its income from a combination of membership fees, qualification-based education, examination fees and income from training and other products and services to employers of legal professionals and higher and further education partners. In addition to its annual revenues of c.£11m the institute holds assets of c. £10m of which c. £7m is managed by Barclays Wealth. The finance directorate combines the finance, compliance, IT and HR functions.
Since 2018 CILEX has been following a radical strategic plan that aimed to transform the standing of the profession to cement its equivalence to solicitors that was granted in changes made in legal services legislation from 2007 – 2014 by:
• Working with government and regulators to remove the final legislative and regulatory barriers to genuine equivalence.
• Developing a new qualification and apprenticeship standards that deliver a product better aligned to market requirements.
• Expand the membership proposition.
• Grow the institute through a programme of acquisition and product development
• Changing the delegated regulatory arrangements that govern the profession
• Transform the operating model and supporting technology that delivers our products and services
As we near the end of this transformation programme we have been making significant changes to the leadership and organisation of the institute to both improve accountability and ownership of performance and to build a culture that empowers leaders to deliver against a clear set of strategic goals agreed by the Board.
We now look to appoint a Chief Financial Officer who will report to the Chief Executive with a very specific brief aimed at ensuring we can maximise the return from the very significant investments we have made in product and technology and the recent acquisition of the Institute of Paralegals.
Key Accountabilities:
• Enhancing the capability of the finance function to operate independently of direct supervision in the day-to-day execution of core activities, processes and reporting
• Ensuring that the supporting technology is fit for purpose and enables the minimum amount of ‘double handling’ or reprocessing in core finance processes
• Taking ownership of working capital and developing a programme of debt re[1]payment that strengthens our balance sheet and enables further investment in product and technology
• Ensuring that the IT department and the core systems it supports are fit for purpose and exploited to the maximum to deliver lowest cost technology support for products and services
• Maximising the return from our cash assets over the long-term
• Ensuring a successful annual audit and the preparation of the Annual Report & Accounts
• Ownership of the risk appetite, risk management process and internal audit
• Ownership of the annual plan and budget process and the reporting of performance to the executive and the Board.
Direct Reports:
• Head of Finance
• Head of IT
• Head of Compliance
• Head of HR
The CFO is a senior member of the Executive Team and attends Board and the finance and audit and risk committee. They have a dotted line reporting relationship with the Chairs of both these committees.
Personal Capabilities:
Essential:
• A strong commercial understanding and experience of being a finance leader in a commercial environment.
• Fully qualified status (ACCA, CIMA or equivalent)
• An appreciation of operating and reporting systems and how to exploit their full potential
• Collegiate, approachable and willing to get involved in order to get things done
• An effective team coach and leader, able to set standards and help teams embrace and achieve them
• Able to work with a remote team that gets together occasionally.
Desirable:
• Experience in professional services
• Experience integrating financial system
Application Timetable:
- Application Deadline: Tuesday 3rd December 2024
- Shortlisting: Friday 6th December 2024
- First Stage Interviews: Monday 9th and Tuesday 10th December 2024
- Final Stage Interviews: 16th and 17th December 2024
For more information about the role, please contact Phil Southern at Ivy Rock Partners for a confidential conversation.
We're looking for a kind, compassionate and resilient Team Leader to join our Learning Disabilities service in Newham.
£31,534.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Team Leader will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Implementing new initiatives and making sure all staff understand them.
What you'll bring:
Essential:
- Educated to degree level or equivalent
Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job Decription
CHAS are looking for a High Profile Events Executive to plan and deliver show-stopping events that make a real difference!
Our High Profile Events team will support our “It’s Not Just a Hospice” appeal and will play a critical role in CHAS’s mission to provide unwavering care to children who may die young and their families.
CHAS’ high-profile events team designs inspiring, unforgettable experiences across Scotland, including our glittering Fawkes-y Ladies Lunch, the annual Rocking Horse Ball, and winter wonderland events in Aberdeen, Glasgow, and Edinburgh.
Joining our newly integrated Partnerships and High Profile Events Team, you will work with a talented and experienced team of professionals who are committed to raising a significant income for CHAS by providing exceptional experiences and stewardship for our supporters and partners.
Your Role at CHAS
As part of our award-winning Income Generation and Engagement Directorate, the High Profile Events Executive will sit within the Partnership and Philanthropy team. You will report to the High Profile Events Manager and project manage three CHAS high profile events to generate income towards supporting children and families across Scotland.
This role will contribute to CHAS’s strategic vision, which includes a fundraising goal of £75 million (including £16.3 million from the major appeal) over the next five years to sustain CHAS’s life-changing work and fund key projects like the Rachel House redevelopment.
About You
To excel in this role, you’ll bring:
- Experience of working on large scale fundraising events
- Planning and organising skills required for effective event project management
- Excellent communication and Relationship-building skills, with the ability to deal with staff, volunteers, suppliers and general public in an appropriate and effective manner
- High level of accuracy and numeracy skills as role requires regular cash handling and managing budgets
- Demonstrable experience with Microsoft Office and databases.
- Innovative, commercially minded approach.
- Passion for CHAS’ mission: A commitment to making a tangible difference for families facing a child’s life-limiting condition.
Why Join CHAS?
At CHAS, we’re committed to making sure that no one has to face the death of their child alone. We provide unwavering care through a unique model that spans hospices, hospitals, and homes, providing comfort, choice, and dignity to children who may die young and their families.
Working with CHAS means making an extraordinary impact every day in a supportive, collaborative environment. Here’s what we offer:
- Flexible Working: Embrace hybrid options with time split between home and onsite in any of our sites in Edinburgh, Glasgow, Kinross or Balloch, with family-friendly working arrangements.
- Professional Development: Exposure to a range of fundraising activities and continuous learning opportunities.
- Supportive Culture: Work alongside a high-performing, award-winning team dedicated to achieving ambitious goals through innovation and partnership.
- Comprehensive Benefits: Enjoy generous annual leave, a competitive pension, incremental salary progression, Blue Light discounts, and extensive health and wellbeing support.
What if you don’t meet all the job requirements?
At CHAS we’re committed to creating a workplace where everyone feels welcome, supported, and valued. We celebrate diversity and inclusivity, recognising that everyone’s journey is unique. We believe in the power of transferable skills, so if you don’t have the exact qualifications or background listed but believe your experience and skills are a great fit, we encourage you to apply. Feel free to reach out to Iain or our team for a chat to explore how you could be a great addition to our team.
Interested in Joining Us?
If you’re ready to take on this exciting role, we’d love to hear from you! Click apply, to answer a few questions and upload a CV or complete our full application form.
For an informal discussion about the position, please reach out to our Director of Income Generation and Engagement, Iain McAndrew.
Application Deadline: Sunday 8 December 2024 (11:59pm)
Interview Date: Preliminarily scheduled for Wednesday 18 December 2024
This role is subject to a PVG/Basic Disclosure check (level required will depend on base location).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
Sponsors for Educational Opportunity (SEO London) is looking to hire a Marketing and Communications Manager, reporting to the Head of Outreach and Communications.
- Job Title: Marketing and Communications Manager
- Team: Outreach and Communications
- Location: 41 Great Guildford Street, London SE1 0ES
We offer flexible and hybrid working but office-based work is required from all staff on a regular basis. For this role we require the post-holder to be in the office for a minimum of 2 days per week.
- Reports to: Head of Outreach and Communication
- Line Management: Senior Marketing Coordinator
- Term: Permanent Role
- 28 hours per week
- Ideal start date: ASAP
- Annual salary: £38K–£46K (pro rata) depending on experience
We are open to flexible arrangements for the right candidate
About SEO London
SEO London is a registered charity in the UK dedicated to offering educational, training, and mentoring support to students and young professionals from low socioeconomic and ethnic minority backgrounds.
Our programmes foster pre-professional development, facilitate career access, and ensure long-term success in various competitive global industries. Since our establishment in 2000, SEO London has played a pivotal role in advancing workplace diversity and inclusion. Numerous alumni, who have benefited from our transformative initiatives, now occupy key positions in leading UK and global corporations and firms. Our collaborations span across industries such as investment banking, asset management, consulting, commercial real estate, technology, alternative investments, insurance, and corporate law. Through partnerships with our sponsor firms, we empower our participants by providing industry insights, employability support, and exclusive access to job and internship opportunities in their chosen sectors.
OUR VISION
A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success.
OUR MISSION
To prepare talented students from underrepresented backgrounds for career success through industry-specific education and training programmes.
OUR VALUES
Diversity: We value teamwork and champion diversity in all its forms, including diversity of thought.
Innovation: We foster a culture of creativity and forward thinking. We continuously seek new ideas to support our service users while ensuring the meaningful engagement of our sponsors.
Integrity: We act with integrity and communicate openly with all our stakeholders.
Collaboration: We provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.
Who we support
SEO London supports students and young professionals from ethnic minority groups and low socioeconomic backgrounds. We aim to support those who need us the most.
Ethnic minority groups: As per UK government guidelines, we use ethnic minority to describe all ethnic groups other than White British or other White backgrounds.
Low Socioeconomic backgrounds: At SEO London, socioeconomic background is assessed as belonging to one or more of the following: household income, free school meal status, refugee or asylum seeker background, experience of local authority care, education and occupation of parents, and history of having lived in social housing.
The Role
The Marketing and Communications Manager role at SEO London presents an exciting opportunity for a proactive professional to work in a dynamic environment. This position requires a hands-on approach and allows the individual to apply their full range of marketing and communications skills. The primary responsibility is to lead and execute SEO London’s marketing and communications strategy,
Responsibilities and Accountabilities:
Strategy Development and Execution
· Develop and implement a comprehensive marketing and communications strategy that aligns with the organisation’s mission, vision, and objectives.
· Conduct market research to understand target audiences and adjust strategies accordingly.
· Further develop our plan for B2B marketing.
Business-to-business marketing
· Execute a B2B marketing strategy aligned with SEO London’s goals and objectives.
· Create and manage multi-channel campaigns, including social media, email marketing, and PR, to boost SEO London’s visibility amongst existing and potential corporate sponsor firms.
· Produce sponsor-focused content, including success stories, industry insights and data-driven reports, to demonstrate ROI and the value of partnership with SEO London.
· Cultivate and maintain relationships with media outlets, sponsors and relevant individuals within existing and potential sponsor firms.
Brand Management and PR
· Maintain and strengthen the organisation’s brand image across all communication channels.
· Ensure consistent messaging and visual identity across campaigns, events and SEO London’s online presence.
· Collaborate with sponsor firms and other external partners to promote SEO London content in the media.
· Work with the Impact Team to develop and promote testimonials and highlight SEO London’s annual impact metrics.
Content Creation and Management
· Oversee content creation, including press releases, newsletters, social media posts and website updates.
· Collect and promote engaging stories and testimonials that highlight the organisation’s impact and promote its mission.
Digital Marketing and Social Media
· Review and further SEO London’s social media plan and engagement tactics.
· Manage and grow the organisation's social media presence on platforms such as LinkedIn, X, Facebook, Instagram and TikTok.
· Possess a deep understanding of social media, along with a high level of creativity and expertise, to make the organisation’s social media platforms stand out.
· Develop and execute digital marketing campaigns, including email marketing, social media ads and SEO strategies.
· Manage Google ads and Google analytics.
Public Relations and Media Engagement
· Build and maintain relationships with journalists, bloggers and media outlets.
· Draft press releases and pitch stories, and respond to media inquiries to increase the organisation's visibility and reputation.
Stakeholder Communications
· Coordinate and/or support communications with key stakeholders including donors, partners, and the broader community.
· Create targeted messages for different audiences, ensuring they are relevant and impactful.
Event Promotion and Support
· Support the promotion of events and fundraisers.
· Collaborate with external and internal event organisers to ensure consistent branding and messaging.
Marketing to student audience
· Drive the marketing and promotion of our programmes to students at campuses across the UK.
· Lead digital marketing campaigns for student recruitment during the recruitment season.
· Collaborate with the Outreach Manager to align outreach and marketing efforts, ensuring programme needs and KPIs are met.
· Analyse campaign performance and adjust strategies to optimise engagement and lead generation.
Internal communications
· Support the development of strong and consistent internal communications, working in the first instance with an internal project team.
Monitoring and evaluation
· Oversee quality control of all outputs.
· Use data to understand and improve the performance of the organisation’s communications efforts.
Analytics and Reporting
· Monitor and report on the effectiveness of marketing campaigns and communications efforts, using metrics to drive continuous improvement.
· Use tools like Google Analytics, Google Ads, social media insights, and email marketing reports to assess and refine strategies.
Team Collaboration and Line Management
· Work closely with other departments to align marketing efforts with programme goals and organisational priorities.
· Provide line management as required, including goal setting, performance management, task planning and execution, identifying learning and development opportunities, and hold accountability for the team member’s outcomes and outputs.
Person Specification
Essential skills and experience of:
· Proven experience in B2B marketing
· Proven experience across communications functions, including PR and social media
· Using data to analyse social communications performance.
· Project management and stakeholder management.
· Demonstrable success in building and maintaining high-impact partnerships.
· Microsoft (Outlook, Word, Excel, PowerPoint and SharePoint) and Canva.
· Internal communications.
· Event marketing and promotion.
Desirable skills and knowledge
· Salesforce CRM.
· Photoshop.
· Knowledge of the UK’s education system.
· A deep understanding of diversity, equity, and inclusion.
Behaviours:
· Positive and proactive self-starter.
· Creativity and thinking outside the box.
· Ability to influence and engage various stakeholders inside and outside the organisation.
· Excellent written and verbal communication.
· Tact, diplomacy and integrity.
· Understanding and compassion.
· Highly organised, flexible, and independent.
· Application of DEI knowledge to foster a positive organisational culture.
Required qualifications
· Minimum of 5 years work experience including experience in a management position.
· Native-level fluency in English, with strong creative writing abilities.
· Bachelor’s degree in a relevant field or equivalent.
What we offer
· Annual Leave: 28 days + Bank Holidays.
· Enhanced Family Friendly Policy.
· Enhanced pension scheme
· Flexible working (2 days in the office) and a lovely office space by Borough Station.
· Benefits:
- Employee Assistance Programm
- Discounted gyms via Medicash
- Charity workers discount Critical illness cover
- Cash plan healthcare [AM1] and more... Timeline
Closing date for applications: January 6th
First and Second interviews: on rolling basis
We are reviewing applications on a rolling basis.
If you are interested in this opportunity, please apply as soon as possible.
Equal opportunities Statement
SEO London is committed to ensuring that no prospective or current employee is discriminated against on the basis of race, sex, gender, nationality, marital status, sexual orientation, employment status, socioeconomic background, disability, age, or any other protected characteristic. We also strive to avoid disadvantaging individuals due to any condition or requirement that is not demonstrably justifiable.
Right to Work
Do you have the right to work in the UK? Unfortunately, at this time, we cannot provide sponsorship or consider overseas applications.
Blue Ventures is seeking a Social Media Manager to lead our social media communications' strategy, delivery, and measurement globally. You’ll be responsible for managing all social media channels and creating and producing engaging content to be used across them and beyond. Whether it’s shaping and amplifying stories from communities and partners, sharing our learning far and wide, or crafting content to advocate for ocean protection and the rights of small-scale fishers, you’ll be proactive in finding creative ways to connect with and inspire a range of audiences internationally.
This is a permanent, full-time role based in any of BV's registered locations. You'll report to the Head of Communications and work closely with our Advocacy, Donor Stewardship, and Partnerships teams, as well as national and regional communicators and country leads.
Key responsibilities include:
- Content creation, coordination, review and publication
- Strategic communications
- Team development
Please review the attached Job Description for more detail.
The client requests no contact from agencies or media sales.
Home based working in the UK, preferably London/near London (part-time access to office spaces available nationwide, flexible working policy)
About us
We are a collaborative, UK based network bringing our 30 years of experience working on the HIV response to the broader global health space. We contribute to a global movement of actors seeking to challenge the systemic causes of health inequity to end AIDS and ensure all people can realise their right to health and wellbeing. We give decision-makers the proof – and the push – they need to make informed and just decisions to help improve the lives of the millions of people around the world needing access to treatment, prevention, care and support services for HIV and other health conditions.
About the role
The Senior Campaigns and Communications Advisor works to amplify STOPAIDS’ impact and reputation across our key advocacy areas through public campaigns and mobilisation, youth engagement and communications, including social media, our website and branding resources.
This role works with the Advocacy Team to plan, co-ordinate and implement campaign activities for STOPAIDS, including the engagement of youth champions and youth networks, and to coordinate and implement our external communications strategy, ensuring high-quality external online content, including social media and website management.
Benefits
We offer several benefits including:
- A 28-hour (rather than 35-hour) working week policy with no salary reductions. Staff can work reduced hours over 5 days or a 4-day week.
- Home-based working policy with monthly access to office spaces including a home working grant and monthly bill contributions.
- Flexible working, including non-standard working hours.
- A group stakeholder pension scheme with 6% employer contributions.
- An individual learning and development budget allocated to staff members each year.
- 20 days’ annual leave per year (excluding bank holidays), plus 1 day for every year of service, for up to 4 years.
- Enhanced maternity and paternity pay for employees with 1 years’ service or more.
For more information, please download the job description below.
To apply, please download and complete our application form below. CVs will not be accepted.
We reserve the right to close the advert early, should sufficient applications be received.
People living with or affected by HIV, from Black, Asian or minority ethnic (BAME) backgrounds or from other minoritized groups are particularly encouraged to apply.
STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age.
We are open to considering applications for a part-time role that would require a job share.
We have ambitious goals here at the Royal College of Radiologists (RCR) and are looking for an experienced and strategic Head of IT to join us to be part of the team that make them a reality. The RCR is a charity with a focus on supporting doctors who deliver medical imaging and cancer services and we require a passionate and dynamic IT professional to helps us continue making a difference.
As Head of IT, you will lead the strategic planning for the function, playing a pivotal role in shaping the technological landscape of the RCR, leading on all technology related matters across the RCR with responsibility for ensuring our IT offer remains current, efficient and effective to support our mission and strategic objectives. You will also lead and motivate our reputable high-performing IT team, managing operations to ensure excellent IT service support to the organisation is a constant.
What you will do:
- Lead the strategic development of the IT function.
- Provide leadership to the IT team, galvanising them around the goals.
- Develop an in-depth understanding of our internal IT and systems infrastructure to advise on business needs.
- Understand the function at an operational level, ensuring processes are designed appropriately and delivered consistently well.
- Lead and develop the RCR’s programme and change boards to maintain effective oversight of changes to IT applications and digital services.
- Ensure the IT team delivers excellent customer service.
- Create and maintain effective IT Business Continuity (BC) and Disaster Recovery (DR) plans that ensure the RCR can respond to challenges.
- Develop, agree and manage the IT revenue and capital expenditure budgets.
What you will need:
- A strong understanding of enterprise technology solutions in a digital world.
- Skilled leader and staff manager, able to lead, motivate and develop a team.
- Experience of setting, agreeing and implementing a strategic plan.
- Effective interpersonal skills, with the ability to negotiate and influence.
- Strong analytical and evaluative skills.
- Ability to plan and prioritise a substantial programme of work.
If you are an outward facing IT and programme management professional who puts the users and business needs first we encourage you to find out more about the position, the RCR and instructions on how to apply in the Head of IT candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme