Jobs

South East London Mind are working in partnership with Bridge Support and Oxleas NHS Foundation Trust to deliver the Greenwich Mental Health Hub. The service brings together the expertise of local primary, secondary and voluntary sector mental health care providers with the aim of providing flexible, holistic and integrated services for adults with mental health problems.

We are seeking a Peer Support Worker to join the team. You will draw on your personal experiences and good communication skills to coordinate and deliver recovery-orientated peer support to people with long-term mental health issues. This support will enable individuals to access community groups, attend appointments, and generally get them more involved in the community.

You will use your own lived experience to support you to build good rapport with your clients and ensure your approach is meaningful. You will need to be organised, resilient and empathetic in supporting clients to achieve their goals.

The role will involve:

• Working with a caseload of clients to provide recovery-orientated peer support to adults with mental health problems 
• Collaborative working with all partners involved in the Mental Health Hub
• Commitment to regular training and supervision
• Effective contribution to the development and continuous improvement of the service

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 17th November (11:59pm)

Likely interview dates: 25th and 26th November

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. 

It’s an exciting time to join The Institute of Pre-Hospital Care, the dedicated team work collaboratively with a range of stakeholders to deliver clinical and degree course programmes over a variety of subjects and faculties. 

We are seeking to appoint an Institute Coordinator to support and coordinate the activities of our degree programmes within The Institute of Pre-Hospital Care. The Institute Coordinator will work closely with our clinical and operational teams from both the HEMS and PRU services along with our university colleagues and degrees faculty. 

Reporting to the Institute’s Degree Officer, the post supports the delivery of the Degree course programmes. The post-holder will be an integral part of the team working closely with other members. You will be a highly organised and experienced administrator with a can-do attitude, meticulous attention to detail and excellent communication skill.

If you have a keen interest in the delivery of high-quality Degree training and education courses apply today, or call us for an informal chat.

Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.

Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.

Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.

You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.

About the team

2024 marks 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were recently successful in our bid to continue delivering this service.

We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.

As part of this transition, we are recruiting to several Welfare Officer vacancies across the UK, including apprenticeship opportunities which will be advertised in due course.

We are a hard-working team from diverse professional backgrounds.  Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.

Find out more about the Personal Support & Social Work Service on our website.

About you

To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.

You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.

There will be some travel required and therefore you will need to be able to drive and have access to your own car.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

Closing date: Midnight on Sunday 17 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: The first round of interviews will be via MS teams on 21 November 2024. The second round of interviews will take place face to face at RAF Coningsby on 28 November 2024.

Are you an experienced administrator with a passion for animal welfare? Would you like to play a key role in our research projects?
We’re looking for a skilled Research Administrator to provide administrative support to our busy research team, as they embark on an exciting period of change and project development.

About this job
As Research Administrator, you will:

• provide administrative support for two existing longitudinal studies, from monitoring phone calls and inboxes to handling post, samples, and documents,
• deliver high-quality administrative support to the Research team, from labelling, electronic filing and monitoring stock to storage of materials in our Head office,
• mail out paperwork to study respondents and stakeholders.

Please note, this role is a fixed term contract for six months.

About you
To be successful in this role, you’ll have proven experience working in an administrative role, ideally within research or a similar department. You’ll need excellent organisational skills, with a methodical, detail orientated approach. As this role has a high volume of work, you’ll need the ability to remain calm under pressure, and effectively prioritise competing tasks. Above all, an interest in and commitment to the work of Dogs Trust is essential.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust.  We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

We’re looking for someone who has experience producing content for digital channels, working in a creative team, writing inspiring news-led copy and building and maintaining social media profiles. 

Job Purpose:

To shape our public engagement and advocacy communications, editorial and digital content strategies to raise awareness of our mission and engage with a supporter base outside of fundraising.

To support our Digital Marketing Manager to achieve our digital mobilisation objectives, ensuring we employ a digital-first approach to building a strong online profile as pioneers for street connected children

KEY RESPONSIBILITIES

• Collaborate with internal stakeholders to generate relevant, compelling content to share with our digital key stakeholders.

• Develop communications to support the advocacy activities of the organisation to engage existing and new supporters.

• Work with our Programme Teams in the UK, India and Tanzania to anticipate, research, develop, and write stories, adapting them to excite diverse audiences across a wide variety of media as we campaign for the rights of street connected children.

• Utilising our own evidence and data, create newsworthy stories and content that amplify the voices of street-connected children in the UK, Tanzania and India, engaging with both existing and new supporters.

• Create inspiring multi-channel content and messaging, directly linked to achieving our strategic aims and to showcase the impact of Railway Children’s work and influence key eternal stakeholders.

• Generate inspiring content that will attract a new, broader pool of supporters who are invested in making Railway Children’s vision and mission a reality.

• Use the latest available technologies and techniques on social media to amplify our voice by attracting and recruiting new supporters who share our values, beliefs and mission.

• Work with the Digital Marketing Manager and Strategic Content Manager to ensure that all of our content and messaging is optimised for search engine ranking and keyword activity.

• Develop relationships with relevant media in the rail / transport sector to share our communications.

• Work alongside the Strategic Content Manager to ensure that our key messaging and call to actions are always coordinated, aligned and implemented into wider organisational communications, including Fundraising Campaigns.

• Work alongside the Digital Marketing Manager to generate and optimise content for Railway Children’s digital communication channels (website, email and social media) that engages and influences key audiences to support our vision and mission.

• Publish digital content using our content management and scheduling systems

About The Role
Are you a confident and engaging communicator who can adapt their style to a wide range of people, over the phone, email and social media?
Can you form strong relationships with internal and external people to provide an outstanding service to our supporters?
Do you have a passion for making a difference in the lives of people affected by Dementia?
Yes? Well we have an exciting and integral role as a Supporter Engagement that is one of the most important teams that is central to the success of Alzheimer’s Society!
The role.
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023. We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
Our team is responsible for managing interactions and communication with our supporters’ using emails, telephone calls and social media interactions. Support is second to none and we pride ourselves on having a very open communication style between all members of the team so that help is available for you to be successful in your role. We are the first point of contact delivering an excellent supporter experience to members of the public and Alzheimer’s Society’s supporters. You will have enriching one to one conversations answering questions and building relationships to inspire supporters (and potential supporters!) about our work.

- Be the first point of contact for all general enquiries via telephone, letter, email and social media.
- Carry out engagement calling in an effort to thank, inspire and enhance the supporter journey.
- Take donations over the phone, accurately updating our supporter database.
- Pro-actively challenge your own work, and feedback constructively, supporting colleagues to continually improve the quality of our interactions.

The person.

We are looking for someone who exemplifies our values, someone who is: Determined to make a difference when and where it matters most. A Trusted Expert who believes in working Better Together and demonstrates true Compassion. Our interactions are varied and you will be responding to supporters who need different levels of support and therefore you will go from adopting an empathetic approach to being more upbeat!

- Strong communication and people skills who are comfortable communicating with a variety of individuals.

- Ability to provide a great customer service experience.
Comfortable in contributing to discussions around improvement as we have a team of people who are all passionate about learning and growing. - Happy to share ideas and learn from each other.

If you find completing online applications difficult, please don't let this stop you from applying....please call or email us and we can support you with the application process.  You can contact the Careers Team by emailing [email protected]

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

''

In this role you will be helping the Carers Manchester Team and Manchester Carers Forum to provide welfare benefits advice and support to carers living in the south of the city.

You will assist Carers to maximise their incomes and provide them with advice, support and assistance to enhance their financial circumstances and wellbeing.

With empathy and understanding of the financial challenges facing Carers in the current climate, you will deliver a responsive and sensitive service and will help assess what kind of support they need.

Providing advice, guidance and assistance on how to maximise income, advise on benefits entitlement to and improve financial wellbeing.

Duties and Responsibilities:

Key Responsibilities:

• Provide casework support across the full range of welfare benefits to Carers.
• Act for the Carers where necessary by calculating benefit entitlement, negotiating, drafting or writing letters. 
• Negotiate with third parties as appropriate. 
• Ensure income maximisation through the take up of appropriate benefits. 
• Assist clients with other related problems where they are an integral part of their case and refer to other advisors or specialist agencies as appropriate. 
• Attend home/outreach visits as necessary. 

· Be an active member of the Carers Manchester South team locality team meetings.

• Ensure that all casework conforms to accepted high quality advice provision, including keeping written records of advice; keeping records well organised; ensuring conflict of interest checks are carried out; keeping a key dates system.
• Maintain case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation. 
• Ensure project monitoring and reporting takes place in a timely and effective way.
• Monitor service provision to ensure that it reaches the widest possible client group. 

 

 

Additional Duties and Responsibilities

· Develop and maintain positive relationships with a range of professional stakeholders, including partners.

· Adhere to Gaddum Policies and Procedures, including Safeguarding, Information Governance and Health and Safety.

· Maintain a general understanding of the work of the whole organisation and attend staff meetings/events.

· All other duties reasonably associated with the role associated with the role.

Training and development

 

· To keep up to date with relevant policy, legislation and case law relating to the role.

· Attend and participate in training as required.

· Effectively engage in supervisions and appraisals.

· Effectively engage in team meetings and peer support discussion with colleagues.

Our values and policies:

 

· To adhere to the Carers Manchester Service Operating Procedure and Gaddum Policies and Procedures, including Safeguarding and Confidentiality.

· To uphold Gaddum’s values of being: Supportive, Empowering, Professional, Diverse, and Innovative.

· To work as a team with colleagues.

We are aiming to hold interviews on Monday 9th December 2024.

We are looking for a Direct Marketing Executive (Acquisition) to join an incredible medical charity and support the acquisition strategy which includes using data and insight to deliver across a variety of channels including digital, email, social media, direct mail, telemarketing and SMS.

The role can either be UK homebased working, with once a month in the London office or Hybrid working with two days a week in the London office. Salary range is dependant on Location £27,250 - £32,000 (Remote) - £32,625 - £35,000 (London)

The Charity
An inspiring medical charity dedicated to helping people at some of the most vulnerable moments in their lives. Youll be joining a highly respected organisation, known for its supportive and inclusive working culture, offering fantastic benefits including hybrid and flexible working!

The Role
Manage the delivery of acquisition campaigns from concept through to evaluation, using data and insight to drive creative and production, drawing up schedules, and managing the approval processes.

Work collaboratively with data teams to ensure effective use of supporter profiling for delivery across a range of annual acquisition campaigns.

Manage relationships with external agencies including media houses, designers and printers; to negotiate costs and
relevant performance reviews.

The Candidate
Experience of running effective digital campaigns on a national or regional basis.

Experience of using a variety of fundraising channels including digital, email, social media, direct mail, telemarketing and SMS.

Experience of using fundraising databases e.g. Dynamics 365, Raisers Edge or similar to produce reports and access a range of data.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Due to expanding projects and workloads, an opportunity has arisen for a finance worker within our Transforming Churches and Communities team. 
You will be responsible for supporting the bookkeeping functions for our clients, additionally liaising on invoicing, recharges, expenses, assessment calculations and billings, payments, and reporting. You will also need to maintain good financial control and governance, in line with relevant policies. Attention to detail, and responsiveness to client queries are essential. You will be the primary point of contact for the client. Our clients are frequently volunteers, and so demystifying financial processes and explaining them clearly is a vital skill. 
As an organisation, we work predominantly with the Methodist Church of Great Britain, although not exclusively. Personal adherence to the Christian faith is not required, although you will be required to be respectful of the faith of others.
There is an opportunity to develop within this role, as we are currently going through an exciting period of growth as an organisation. 
We are a small and friendly team, with big ambitions to enable and support those communities who need us. Our goal as an organisation is to support charities and churches as they seek to serve their communities and develop, giving them a solid foundation of evidence-based development, and strong governance and management practices.
You will work 3 days per week (21 hours). The annual salary will be £27,613 FTE, which will equate to approximately £16,567 pro rata. Working arrangements are one day a week in our office in Hulme (although more may be needed during training) and two days flexible home working.

Job Title: Digital Marketing Executive

Responsible to: Marketing & Communications Manager

Job Type: Two-year FTC, Full-Time

Location: Fully Remote OR Hybrid Working (Travel to London office required less than, or no more than once a month for meetings)

Are you a proactive and growth-focused digital marketing professional ready to make a global impact? Charity People is excited to be partnering with a leading membership association that represents British international schools worldwide to recruit for an experienced Digital Marketing Executive to enhance their online presence and engage stakeholders worldwide.

In this key role, you will help shape the digital landscape for the British international education community, driving brand awareness and connecting with schools, partners, and educators across the globe. This is a newly-created role, in which you will report to the Marketing & Communications Manager.

Key Responsibilities:

• Growth-Focused Digital Marketing Strategy: Develop and execute a comprehensive digital marketing strategy to support membership growth and strengthen global brand recognition. Implement targeted lead-generation and nurture campaigns that engage new audiences and convert leads into members.
• Marketing of Services: Design and implement cross-channel campaigns to promote services, including professional development, student events, accreditation, and safeguarding. Lead targeted campaigns to raise awareness and drive engagement with accreditation and compliance services.
• Social Media and Community Engagement: Build and enhance the organisation's social media presence with engaging content that highlights the value of British international education. Support the Marketing & Communications Manager with paid social and PPC campaigns to boost reach and interaction with new audiences.
• Website Management and SEO: Oversee the website to ensure an optimal user experience, increasing organic traffic and conversions for memberships, events, and resources. Implement growth-focused SEO strategies to ensure top rankings in target regions, contributing to membership expansion.
• Content Marketing and Business Development: Create and distribute high-quality digital content (e.g., webinars, blogs, case studies, videos) that supports growth objectives and promotes member benefits. Collaborate with the Membership team to develop marketing collateral for events, presentations, and other business development initiatives.
• Data-Driven Marketing for Expansion: Analyse data across digital platforms to identify trends that inform and optimise strategies, boosting membership growth and event participation. Provide regular reports on campaign performance, using insights to improve ROI and support data-backed decision-making.
• Cross-Departmental Collaboration: Partner with the Marketing & Communications Manager, Membership team, and leadership to align digital marketing efforts with strategic objectives and growth goals. Work with external designers and agencies to ensure digital efforts are innovative, on-brand, and growth-driven.

Experience & Skills:

• At least 2 years of digital marketing experience focused on growth, ideally within the education or non-profit sectors.
• Strong proficiency in social media management, website management, SEO, and digital advertising platforms (Google Ads, GA4, PPC campaigns).
• Excellent copywriting skills with a knack for creating content that resonates with diverse global audiences.
• Analytical and data-driven, with the ability to measure campaign success and adapt strategies accordingly.
• Comfortable working with email marketing platforms and CRM systems to target and engage new audiences.

Desirable Qualifications:

• Prior experience in the education sector or membership-based organisations.
• Familiarity with video content creation and editing for digital platforms.
• Experience in supporting international growth and expansion efforts through digital marketing strategies.

If you are interested in hearing more about this opportunity, please send your CV to Cairo at Charity People in the first instance.

Charity People actively promote equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Here for the Blue Light community  

The Role and the Team 

Blue Light Card Foundation is seeking an experienced Marketing Manager to design, develop, and manage integrated marketing strategies that drive new customer acquisition and enhance fundraising growth. As Marketing Manager, you’ll leverage your marketing expertise to create effective campaigns across multiple channels, optimise media planning, and ensure successful outcomes to support the Foundation's fundraising initiatives.  Your contributions will directly impact the Foundation’s growth and sustainability, enabling us to further our mission. 

The Blue Light Card Foundation gives a lifeline to those who give so much to keep us safe and healthy. We fund and deliver mental health and wellbeing support for the issues we know the community needs help with most – because as former police officers, military professionals and more, we've been on or supported the frontline. We understand.

What You’ll Do 

• Develop and manage the Foundation’s brand and creative strategy in conjunction with the CEO and Head of Fundraising 

• Oversee and administer marketing and communications for the Foundation, including annual plans, message development, campaigns, creative direction, target audiences, timelines, talking points, and other related issues 

• Spearhead the development, maintenance, and evaluation of marketing and communication materials, including annual reports, publications, videos, events, printed collateral, digital marketing, direct mailings, image development and design, research, and talking points 

• Manage the Foundation’s strategies to drive successful giving campaigns through corporate supporters, public annual giving vehicles, and special events, including mass participation or community fundraising events, to ensure fundraising goals are achieved 

• Develop, implement, and monitor project budgets, ensuring compliance with applicable fiscal restraints, analyse data, manage resources effectively, and adjust project budgets and activities to ensure strong fundraising results 

• Manage the Foundation website and social media channels, developing content and increasing followers to meet overall communication and marketing priorities 

• Oversee the communications for the Foundation’s donor stewardship programme for annual donors, first-time donors, and corporate partnerships 

• Manage in-person events, including fundraising events and brand awareness events. 

• Develop, implement, and monitor the communications plans for grant making, including post-award communications disseminating the impact of our work 

What You’ll Bring  

• Extensive experience in marketing strategy development and execution, particularly in integrated, multi-channel campaigns focused on customer acquisition and fundraising 

• Proven track record in managing brand identity and creative strategy, including the development of marketing materials such as annual reports, publications, and digital content 

• Demonstrated experience with digital marketing techniques, including social media management, SEO, email marketing, and online analytics 

• Experience in planning, executing, and evaluating marketing campaigns, including both organic and paid media strategies 

• Strong background in managing multiple projects simultaneously, with an emphasis on meeting deadlines and budget constraints 

• Ability to evaluate and interpret data to assess campaign performance and make informed decisions for future initiatives 

• Understanding of mass fundraising strategies and corporate partnerships 

• Experience in building and maintaining relationships with a diverse range of stakeholders, including donors, corporate partners, and community organisations 

• It would also be beneficial if you have experience in developing public relations materials and managing media relationships and third-party agencies or vendors to execute marketing strategies effectively 

Our Culture 

Blue Light Card Foundation culture is built around our members, who are at the heart of everything we do. Our people are integral to helping deliver life-enhancing local and national projects, through grants, to support the wellbeing of the incredible Blue Light community.

Blue Light Card Foundation allows us to go further in helping our members. We’re committed; we’re supportive; we empower, and we understand. Our values underpin our vision; working towards a future where every member of the Blue Light community, both past and present, feels empowered, supported and heard. 

We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are. We promote hybrid working, but we value in-person collaboration so encourage time in our offices. How regular and in which office location depends on the role and team. We don't offer remote-only roles. 

What We Offer 

• Hybrid working and flexible hours 

• Free parking and EV charging onsite (chargeable) 

• 25 days plus public holidays and an additional day off for your birthday

• Great social events e.g., Christmas party, family fun day, summer party, sports matches 

• Relaxed dress code and modern office space (games area, chill-out areas, book club, free coffee/tea/soft drinks/snacks)

• Onsite gym (including access to free HIIT & stretch classes)

• Learning and development opportunities

• Group auto-enrolment pension plan

• Enhanced maternity, paternity, sick pay

• Company funded private medical insurance

Our community team is expanding, and we are looking for an energetic individual to us. 

Do you love meeting people  and building relationships?  Are you energetic, positive and organised? 

We are looking for a Community Fundraiser who has these key skills to help us raise vital income for our charity.  You will develop and deliver fundraising initiatives through partnerships with local groups, schools, associations and individuals.  This role will also involve delivering a number of fundraising events so being organised and creative is key and having a marketing focus to ensure maximum success.  No two days are the same and we are looking for someone who can be flexible in their approach and able to multitask effectively. 

You will be based at our purpose built children’s hospice just outside Maidenhead, which provides support to children with life-limiting or life-threatening conditions and their families. We would love to hear from talented individuals who want to help us raise the money that we need to make these services available to all families who need them.

Our core values are key to who we are.  We are looking for individuals who are committed to reflecting our core values in all that they do - Determined, Empowering, Valuing others, Integrity, Nurture, Empathy.

Job Title: Customer Service Executive

Reporting to: Customer Service Manager

Salary: £25,500 + generous non-contributory pension, 25 days annual leave (excluding bank holidays)

Hours: 9am to 5.30pm reducing to 9am to 5pm during August & December

We offer working from home 3 days per week, with 2 days in the office minimum per week

Flexible working hours offered after satisfactory completion of probationary period

Primary Responsibility

As Customer Service Executive you will be responsible for ensuring you provide exceptional Customer Service to our external customers. This means striving to delight them at every opportunity and ensuring that their experience of CharityJob is a great one.  You will also be responsible for providing administrative support to your internal customers, the Sales Team, to enable them to spend more of their time on activity that results in revenue generation.

The Role

• Taking responsibility for the achievement of the set criteria of administrative tasks ensuring they are completed within the specific timeframes as outlined by the Customer Service Manager. 
• To prioritise on answering incoming calls (with some outgoing calls where necessary).
• Organise your workload & be accountable for ensuring the set criteria of tasks agreed are completed consistently and on time.
• To prepare daily, weekly, monthly stats / sales reports as required
• To provide administrative holiday cover for Account Managers to ensure that client requests are actioned.
• Passing customer feedback on to the product, marketing, or sales team to improve CharityJob’s offerings and services.
• Escalating customer enquiries to the appropriate team or person and when necessary, to raise support desk tickets and action follow ups to ensure a satisfactory resolution.
• To be responsible for accurate cleansing and administration of our recruiter database.
• Stay up to date with CharityJob’s new Products & Features.
• To consistently demonstrate a pleasant demeanour, show a can-do mentality & always act as a positive role model both in attitude and application to the task.
• To support other internal departments when needed and as agreed with the CSM.

The Person

• Passionate about delighting customers
• Friendly & outgoing telephone manner  
• Fantastic communication skills, both verbal and written
• Detail oriented
• Organised, proactive and a good problem solver 
• A great team player with a positive attitude

Does this sound like you? If yes, we would love to hear from you, so please submit your application now!

Please note, phone interviews will not begin until the week commencing the 18th November 2024.

The Company 

CharityJob is the UK’s largest and most specialised job board carrying non-profit, NGO, social enterprise, CIC, and voluntary jobs. As the first charity specialist job site in the UK, we demonstrate over two decades’ worth of insight and personal experience, aligning passionate candidates with inspiring organisations.

We're a small friendly team where the culture is entrepreneurial, practical, approachable, and fun all within a stretching environment.

Application Instructions

Please click on the ‘Quick Apply’ button to submit your application.

Regretfully we are only accepting applications for this role from applicants who live in the UK and live within a commutable distance to Norbiton, Kingston upon Thames.