Full-Time Jobs

Support Administrator – Fuel Bank Foundation

Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.

Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.

As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.

Key Responsibilities:

• Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
• Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
• Escalation: Proactively escalate unresolved queries to the appropriate team members.
• Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
• Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
• Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
• Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
• Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
• Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.

 What We’re Looking For:

• Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
• Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
• Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
• Problem Solving: A proactive problem solver with strong decision-making capabilities.
• Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
• Adaptability: Flexibility to adapt to changing priorities and support partner communications.

 Desirable Skills:

• Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.

 What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

About Us:

Roald Dahl's Marvellous Children's Charity provides specialist nurses and support for seriously ill children across the UK. Our vision is that every seriously ill child deserves a Roald Dahl Specialist Nurse and fundraising is core to achieving this. 

Job Descripton:

The role’s main task is to maximise income from trusts by the creation of high-quality applications and reports to funders, and by providing excellent account management and cross-team collaboration.  We want someone who shares our core values of being child focussed, sparky, empowering, resourceful and kind and who can live by the ethos of who Roald Dahl was and what he is delivering through his legacy. This is an exciting opportuntiy for someone who is flexible, has excellent organisation skills and wants to be part of a supportive, marvellous team.

Key Responsibilities:

Supported by the Head of Development and the rest of the team:

- Trust Research: Proactively identify trusts and research them for suitability.

- Trust Applications: Gather information, curate it and write it up into informative, engaging, high quality applications, giving trusts the opportunity to fund our work.

- Trusts relationships: Build relationships with our funders through letters, email, telephone calls and face to face engagements.  Provide high quality account management, maximising income generation and relationshio longevity.

- Reporting: Gather the necessary information to compile reports that give funders real insight into what they have achieved. 

- Support the rest of the team: To gain experience and maximise fundraising opportunities, you will support other members of the fundraising and communications team in their work - whether that is gathering information for an application, administration, proof-reading a report, or helping with an event.

- Additional areas : With the support of more senior staff, participate in the development of strategy, planning and tactics in relation to trusts fundraising. 

These responsibilities are subject to review and may be varied in emphasis depending on operational requirements.

Person Specification:

- Minimum one year experience working or volunteering for a charity.

- Experience in writing successful bids and securing income, ideally from trusts.

- The ability to take complex information and translate this into persuasive written communication.

- Solid research skills, which can be applied to identification of suitable new prospects for our funding pipeline.

- Ability to operate in a highly cohesive, high performing team based on the principles of trust, mutual respect, and empowerment.

- Effective time management skills and the ability to prioritise conflicting workloads successfully.

- A high level of competence in using Microsoft Office software notably Excel, Word and generic databases. 

Other Information:

• Roald Dahl’s Marvellous Children’s Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Confirmation of appointment will be subject to a satisfactory standard Disclosure and Barring Service check. 

• The appointment is subject to the satisfactory completion of a probation period. 

• Roald Dahl’s Marvellous Children’s Charity is committed to giving equal opportunity to everyone, regardless of background. While our offices are not currently accessible for people with significant mobility difficulties, we will make all reasonable adjustments to allow the most suitable candidate to perform their role effectively. 

• The post holder will have the right to work in the UK.

Are you experienced in Church and Community Mobilisation? Are you passionate about mobilising churches in integral mission to transform their situations and lift people out of poverty? Do you enjoy the challenge of problem solving, working within different cultures and building partnerships? Are you a strategic problem solver, with a commitment to ensuring quality implementation and strong impact? This might be just the role for you!

BMS World Mission is a Christian mission organisation, working in over 30 countries on four continents, to help people experience fullness of life in Jesus Christ. Supporting Church and Community Mobilisation (CCM) is one way BMS works with local churches. CCM seeks to envision churches in integral mission and empower them to reach out to their communities and use their God-given local resources in a sustainable and holistic manner. BMS is currently supporting CCM in Africa and Asia through its partner organisations.

As the Church and Community Mobilisation (CCM) Lead, your role will be to oversee the global CCM strategy and ensure it is effectively leading to sustainable and holistic impact. You will work closely with the CCM partners, the CCM Coordinator for Africa, the Head of Programme for Hope for the World, and other CCM stakeholders within and outside of BMS World Mission.

The role includes:
- Overseeing the implementation of the CCM strategy for Africa.
- Leading the development of the CCM strategy for Asia
- Effectively line manage the CCM Coordinator for Africa and BMS Mission Personnel
- Being the Partner Lead to BMS partners implementing CCM and other similar programmes. This includes supporting partners with their compliance, reporting, budgets and policies in accordance with BMS procedures
- Ensuring that partners develop and implement effective CCM strategies which lead to sustainable and holistic impact
- Building the capacity of wider BMS staff and partners on CCM

We are looking for a highly organised person, with significant experience in CCM, who is excellent at coordinating and building effective teams. They will be sympathetic to BMS’ beliefs and values, and be a committed Christian. This is a stimulating, busy and very fulfilling role involving travel abroad for some weeks each year.

Apply now

Do you want to be part of a dynamic and innovative fundraising team? Do you want to raise money for some of society’s most pressing challenges and play a key role in an ambitious fundraising and volunteering campaign?

We are looking to recruit a Philanthropy Officer to join us at this very exciting time. The Philanthropy Officer will be responsible for the relationship management of a portfolio of around 100 prospective donors in order to raise funds for a range of key projects. They will be responsible for the entire prospect relationship management process including researching, cultivating, asking and stewarding. 

This role will play an integral part in supporting donations to improve student experience and across key areas of research.

As part of an award-winning team and led by some of the most respected names in higher education fundraising, you’ll get the chance to work across the team and wider university to encourage new donors to make long-term, sustainable and significant £5k plus gifts. You will also have the opportunity to work with our senior team on proposals to top donors enabling you to get experience of working with some of the most successful and experienced major gift fundraisers in the UK Higher Education sector. 

You will be provided with a robust induction and an ongoing training program that will include support from the University as well as expert external providers.

The Development and Alumni Relations Office (DARO) exists to support The University of Birmingham's academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

You will have good knowledge of the sport and activity sector and how it operates and be able to advocate improvements which enable more disabled people to get active. You will also have knowledge of the non-sport sectors including disabled people’s organisations and how to establish relationships to build effective cross-sector partnership working. 

We are looking for a person with experience of working strategically at a place based and/or locality level within the London region. Someone who can positively influence local developments and investments to tackle the inequalities disabled people face in sport and activity through inclusive practice. 

You will have knowledge and expertise in understanding of the wider systems and barriers within disabled people’s lives. This could include disabled children and young adult services, health and social care, transport or education. This understanding and your excellent relationship skills means you will establish connections that build effective cross-sector partnership working.

The successful candidate will be working remotely and from home and will be based in the London region. This role will involve travel across both areas as occasional travel to our Loughborough and Manchester offices.

This role is full time on a two years fixed term contract.

We offer 26.5 days of annual leave, including birthday leave, plus bank holidays. Activity Alliance also closes between Christmas and New Year which means that employees are not expected to work during this time and they are not required to use their annual leave allowance to have this time free from work. 

Activity Alliance currently offers the following benefits:

• Hybrid working 
• Time off in lieu 
• A contributory pension scheme (employee 6%, employer 9%) 
• Childcare vouchers 
• Cycle to work scheme 
• Eye care
• Employee engagement initiatives such as away days 
• Access to Employee Assistance Programme 
• Menopause policy 
• Enhanced sickness pay 
• Group Income Protection 
• Death in service package
• Training and development opportunities 

The UK's leading specialist medical society for medical professionals specialising in rheumatology and musculoskeletal medicine is looking for a temporary Business Development Manager (31.5 hours per week) to support their exciting upcoming events. The post is to start as soon as possible, running until the mid-end of May 2025 and offers a hybrid working model of Tuesdays onsite and the rest remote. Please note that there will be travel and overnight stays required for this post.

Key responsibilities for this post will include:

• Supporting product sales and efforts to improve patient care.
• Maintaining sales trackers and keeping staff up to date with successes and fulfilment needs.
• Project management of the delivery of all sponsorship packages.
• Creating ideas for product development, to improve product portfolios, keeping relevant stakeholders informed and engaged.
• Maintaining exceptional and consistent relationships and communication with sponsors, partners and collaborators.
• Providing insight and intelligence to internal teams about industry trends.
• Acting as the key admin for conference platforms (e.g. exhibitor floorplan, exhibitor portal etc.)
• Ensuring that materials and products are compliant with ABPI pharmaceutical industry codes and providing regular advice for colleagues.
• Working closely with the finance team to ensure all billing and invoicing is issued and processed in a timely manner.

To be considered for this role you will have:

• Worked in a similar position previously and have demonstratable experience working in business development either directly or in a support function.
• Strong ability to multitask across multiple different projects.
• Proven skills in customer service and account management.
• Previous experience liaising with external stakeholders including venues and suppliers.
• Strong communication and engagement skills.

This position is to start as soon as possible, so you will need to be available immediately or have a short notice period to be considered.

If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Railway Children is looking for a Supporter Experience Officer to cover maternity leave and be responsible for implementing our supporter engagement strategy.

About you:

The Supporter Engagement Officer is an integral role in the public fundraising and engagement team, continuing to develop our individual giving income streams and ensuring that our supporters feel valued and understand the amazing impact they have.

This is a great role for someone who is equally as comfortable analysing details in data as they are coming up with creative ways to engage our audiences. You’ll have a proven ability to grow income from individual donors while having the supporter’s needs at the heart of every interaction.

The role entails delivering supporter communication journeys across a range of channels and audiences so that we deliver excellent supporter care to all donors ensuring that their relationship with Railway Children is enhanced, their support retained and lifetime value maximised.

Entry Level Wildlife Fundraiser

No experience necessary!

Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!

Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world?

We are looking for an enthusiastic and hard-working people person to work in Burton Mere Wetlands' visitor centre at the heart of our Dee Estuary reserve.

*The ideal candidate will be close enough to Dee Estuary to commute daily.

Position: Wildlife Fundraiser Dee Estuary - Burton Mere Wetlands

Ref: JAN20256830

Location: Dee Estuary - Burton Mere Wetlands

Salary: £24,890.00 - £26,720.00 per annum

Contract: Permanent

Closing Date: Sun, 16th Feb 2025

What’s the role about?

The Dee Estuary is one of the charity’s largest and most diverse reserves spanning over 6000 hectares straddling the England-Wales border. Habitats range from tidal saltmarsh, mudflats, sand dune and shingle beach to the freshwater reedbed, wet grassland and ancient woodland at Burton Mere Wetlands, where the increasingly popular visitor facilities serve as the gateway to the estuary’s impressive wildlife spectacles.

As a member of the Dee Estuary team, you’ll work alongside passionate staff and volunteers to welcome visitors, share the conservation significance of this remarkable reserve, and inspire support for the charity through fundraising and membership recruitment.

What we’re looking for:

You don’t need prior fundraising experience—we’ll provide full training!

While expert wildlife knowledge isn’t required, you’ll need:

· A passion for conservation and protecting nature.

· Strong communication skills and an engaging personality.

· The ability to tell compelling stories and inspire others.

· Resilience and a results-driven mindset and willingness to work toward membership targets.

· Availability  to work 3 out of 4 weekends in any given month.

· Full drivers license valid for use in the UK

Here’s what we offer:

· Flexible contracts: choose between 3, 4, or 5 days per week

· A set salary—no commission-based work - Pro-rata for seasonal role

· 34 days’ annual leave (including eight bank holidays, pro-rata).

· Full training and a comprehensive induction

Additional information

Please read through the FAQs and candidate guidance notes attached before applying.

Please note that in order to be considered for this position you will be asked to upload a CV and complete a short online application form with cover letter option - For any role/application enquires please contact the team when you start to apply.

The closing date for this vacancy is the 16th February 2025. Please note that we are actively recruiting for this vacancy, and reserve the right to close once sufficient applications have been received.

We are committed to developing an inclusive and diverse team, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature.

Please note: This role is being advertised by NFP People on behalf of the organisation

Senior Events Officer

Location: London  

Salary: £28,000 - £31,500 per annum

We are looking for a Senior Events Officer. This is an exciting new opportunity to join our team.

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

What you will be doing?

The Forward Trust is predominately funded through Government contracts, but our Fundraising team plays a vital, and increasingly important, role in securing funding to support essential activities that go beyond these contracts. We raise £2.3 million per year from a diverse range of sources including events, trusts and foundations, corporate supporters, and individual donors.

Around a third of our workforce are in active recovery and/or have had experience of the criminal justice system. We also have the support of thousands of people who have benefited from our services. That means that we can easily evidence the long-lasting impact of our work.

Events have long been a core part of Forward Trust strategy. Although sitting within the Fundraising Team, this role will have an organisational-wide remit.

You will be delivering events which generate charitable income, steward our donors and supporters, and raise awareness of our work and our cause. Events include (but are not limited to) challenge events, community events, ‘special events’, campaign focused events, and major donor events.

What we are looking for?

As a Senior Events Officer, you will possess the following skills -

• Experience of delivering a wide range of events (including income generating and at least one other)
• Understanding of databases in relation to fundraising (experience of using Salesforce is desirable)
• Understanding the principles of donor engagement, stewardship and cultivation
  Experience of Microsoft Office packages
• Good understanding of the use of social media to promote and recruit for events
• Experience of sticking to budgets and tracking and reporting on income and expenditure for events
• Excellent communication skills (verbal and written) with the ability to explain and summarise complex issues
• Experience of working cross-department to organise and deliver events
• Good organisational/planning skills to manage workload

 What we offer

• Training and development opportunities
• Flexible working 
• Simply Health Cashback Scheme (Optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.

Purpose of the Job

UK Youth is seeking an exceptional Project and Events Manager to drive the logistical planning, launch and delivery of the Joined Up Institute. Building on the success of the Joined Up Summit, the Joined Up Institute will be a groundbreaking year-round learning opportunity for practitioners across the youth, education, employment, health, social care, youth justice, business, government, and civil society sectors united by a common mission: to transform opportunities and outcomes for young people through cross-sector collaboration and evidence-based solutions. 

Reporting to the Network Development Consultant, you will be responsible for providing the technical and operational expertise to ensure the successful delivery of key convening events that form part of the Joined Up Institute learning journey. You will work closely with the Director of Network Delivery and a cross functional project team to coordinate all aspects of project planning, implementation, monitoring, and evaluation of the events and providing wider project management support as needed. The role requires a highly organised, detail-oriented, and proactive individual with strong project management skills and experience delivering complex, innovative large-scale events.

Key Responsibilities

• Project Management, Planning and Co-ordination 

• Stakeholder Management and Communication 

• Event Management and Logistics 

• Budget and Resource Management

Experience we're after

• Proven experience in project management, with a track record of delivering complex, large-scale projects

• Proven experience in successfully planning, delivering and managing large, complex or an ongoing series of events (e.g. a professional development programme)

• Experience of working with young people/ youth sector and understand the challenges they face 

• Experience of connecting cross sector networks and understand the challenges and opportunities in this space 

• Experience of using digital platforms (CRM/stakeholder management systems) to engage networks and communities

• Monitoring and evaluation experience and an understanding of the importance of data in decision making

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even for those working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.

UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Monday 10th February 2025 at 23:59 (midnight)

Provisional Interview Dates: Wednesday 19th February 2025

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

School Relationships Officer - North East of England

About Voice 21

Voice 21 is the national oracy education charity. We exist to empower every child to use their voice for success in school and life. Our work transforms learning and life chances through talk by increasing access to a high-quality oracy education for those that need it most. Follow the links to find out more about why oracy is so vital and the impact Voice 21 has.

Your opportunity

Tackle a vital challenge, with great people.  Voice 21 exists to transform childrens’ learning and life chances through talk and we are aiming to be working with 2,000 schools a year by 2025. To reach this goal we recruit great people and give them real responsibility, training and support.

Output focused culture, with flexible working opportunities. We have an agile and flexible approach – our team can work when and wherever works best to deliver the requirements of their role. For staff working at home, we support them to create a workspace and provide technology that enables them to work effectively.

Real development opportunities. We believe in supporting people to develop the skills they need to be excellent – whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. We also offer paid study leave for team members taking part in formal studies outside of work.

Great benefits. 33 days holiday (inclusive of bank holidays) and additional Christmas closure period. Holiday entitlement increases linked to length of service, 5% employer contribution to pension, interest-free season ticket, cycle and technology loans, employee assistance scheme.

Remuneration. Our pay is a band and spine point approach where there is up to 7 years progression available (depending on starting point) 

Your purpose

To deliver a high quality experience to schools in your region through expert relationship management and delivery of specific project outcomes: driving high levels of engagement, retention and renewal and enabling Voice 21 to have the greatest impact in each Voice 21 Oracy School.

Your responsibilities

Relationship management and Group Project delivery

• Build and manage strong relationships with member schools and key stakeholders at all levels, across your region in order to add value to their membership, driving engagement, long term loyalty and ultimately impact in our schools.

• Use your understanding of member schools in your region to create ‘wow moments’ across the membership journey (e.g. dropping in to meet with key stakeholders or setting up virtual networking opportunities).

• Manage and deliver projects in your region, specifically our large and highly successful Voice North East group project. This includes working as a leading member of the project team, effectively managing project risks and progress toward milestones, sending communications, and reporting to group commissioners or funders on progress. 

• Represent Voice 21 effectively to external audiences in meetings and events. Develop our regional network through events. Arrange & attend open mornings with current member schools and support with additional event organisation and delivery as required with support from product and events leads.

School journey and experience

• Provide an excellent customer experience for member schools and key stakeholders (e.g. Local Authorities and Multi-Academy Trusts) from sign up through to renewal, acting as the first point of contact for your Voice 21 Oracy Schools.

• Own the membership journey and school experience for your region, including the underlying processes, activities and comms that support membership.

• Gain frontline insights from listening to member schools in your region - collect, track and analyse data about their patterns of behaviour and use these insights to improve their experience.

• Use your understanding of our membership offer to support and guide schools in your region to access member benefits that best meet their needs, are most impactful for their students and steward them towards accreditation (e.g. use diagnostic tools to set action plans for the membership year and signpost to Voice 21 products, resources and events).

• Bring together data (from our CRM system, our Programme team and impact and engagement monitoring) to understand and own the ‘complete picture’ of each school’s member journey in your region - use insights to manage and increase engagement; proactively share insights gained, internally (e.g. with the Programme team about attendance or school feedback) and externally (reporting to a group project commissioner or funder). 

• Own membership renewals in your region, helping the Engagement team to deliver our annual school renewal targets (70%+).

Your progression

Within 1 month, you’ll have:

• Got to know all of the different elements which go into our membership offer through experiencing them first hand. 

• Gained insight into the impact of our membership offer on children and young people’s learning and life chances, by visiting Voice 21 Oracy Schools. 

• Began to get to know the key stakeholders and member schools in your region.

• Have a good grasp of our Voice North East Project objectives

• Built relationships with your closest colleagues in our Experience, Project and Programmes teams. 

Within 3 months, you’ll have: 

• Built relationships with the key stakeholders and member schools in your region.

• Supported member schools in your region to get started on their membership journey and to access membership benefits.

• Become confident using our CRM (Salesforce) to provide key data you need for success in your role.

Within 6 months, you’ll have: 

• Begun to monitor experience and engagement of member schools in your region and identify strategies to help schools get the most out of their membership.

• Delivered & supported regional network events and reflected on how these went with the team.

• Lead a cycle of renewal in your region and use this to identify areas of strength/development.

From 6 months onwards, we expect for you to be:

• Taking ownership of the member journey and school experience of schools in your region.

• Proactively sharing insights from the frontline with the team to improve experience and engagement.

• Developing strategic relationships with key stakeholders and identifying opportunities to grow our school network in your region.

This job is for you if...

• You take pride in the strength of the relationships you build, you enjoy making connections with a range of stakeholders (both internal and external) and delivering an excellent relationship management experience.

• You have a strong understanding of the educational landscape in the North East of England, and know how to navigate the pressures faced by teachers and school leaders. 

• You have experience working with a Customer Relationship Management database and understand the importance of accurate data to inform decision making.

• You can apply  project management skills (e.g. working towards milestones) and have experience in supporting and organising regional events.

• You care about the little details which make all the difference and get satisfaction from seeing things through.

• You enjoy working as part of a fast-paced, fast-growing team with big ambitions and are excited to use your initiative to help us achieve these.

• You’re passionate about Voice 21’s mission, the education sector and making a change to young people’s learning and life changes.

Who you’ll work with: 

• Our Engagement team: made up of our Head of Member Success, your fellow School Relationships Officers, a School Membership Officer, Schools Coordinator, and your line manager - one of our two School Relationships Leads.

• Our Programmes team who lead and deliver our work with teachers on programmes.

• Our Project Lead and our Events Lead

Location: Remote with a focus on the North East of England.

This role requires regular travel within the North East and occasional travel nationally. This includes visiting schools, attending development days, meetings, and industry events. Some overnight stays will be required.

Ideal Candidate: We are seeking a candidate specifically based in the North East of England and with a strong understanding and experience of the educational landscape and the challenges facing schools in this area.

Contract: Permanent, subject to successful probation review at 3 months.

Terms: Full Time 

Application details 

To apply: 

Please send your most recent CV and a document answering the questions below

• Tell us why you want to work at Voice 21. What is it about us and our mission that excites you? (Max. 400 words)

• Making direct reference to the job description, please tell us the three main reasons why you would make an excellent School Relationships & Project officer in the North East of England (Max. 600 words).

We are ideally seeking to appoint  someone based in the North East of England. 

Please do not apply for this position if you are not based in this area of the UK

Closing date: Midnight, Monday 10th February

Interview date: Provisional dates for initial phone interviews Week Commencing 17th February with second round interviews on Zoom w/c 3rd March TBC

Start date: 1st April 2025 (we can be somewhat flexible for the right candidate).

Questions: If you have any questions about the role, or would like to discuss it before submitting an application, please contact Gill Cameron, Head of Member Success  

Valuing every voice

Voice 21 believes that every voice should be heard and valued. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Voice 21.

We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the team in London, working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home, our London office & directly with clients.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is hybrid with 1 day a week in the office based at 3rd Floor, 5-7 Singer Street, London. As an Independent Domestic Violence Advocate you will:

As an Independent Domestic Violence Advocate you will:

• Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
• Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.

You will need:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Battersea’s Human Resources department provides expert advice, guidance and support through partnership with managers, teams and people across the organisation.

We have an exciting new opportunity for someone to join us as a HR Advisor (Diversity & Inclusion) to deliver a high quality, flexible Human Resources service, responsive to the needs of the organisation, and in line with legislative requirements and good practice. 

This role will provide expert HR advice and support to line managers and staff on people matters, empowering managers to lead on people matters with support and guidance where required. They will also promote and improve D&I within the organisation by developing, implementing, and monitoring and embedding D&I projects, initiatives and programmes as part of our wider organisational D&I plan.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 14th February 2025
Interview date(s): w/c 24th February 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Salary: £40,000 - £45,000 per annum (dependent on candidate experience) plus 10% pension, health care cash plan and a range of other great benefits including hybrid-working.

Reporting to: Head of Corporate, Trusts and Events

Location: Help Musicians, 7-11 Brittania Street, London WC1X 9JS

Contract and hours: Permanent contract – 35 hours per week (Monday to Friday)

About Us

Help Musicians and sister charity Music Minds Matter are powered by a love of music, which is why they empower and support those who create it and make it happen.

For over 100 years, Help Musicians has been working hard to make a meaningful difference to the lives of musicians across the UK. In a precarious profession often filled with ups and downs, opportunities are hard-won whilst challenges come along all too easily, with unsteady income and physical and mental health concerns common issues. Help Musicians offers a broad range of help to support music creators in times of crisis and opportunity - ensuring musicians across the UK can achieve their creative potential and sustain a career in music.

Sister charity, Music Minds Matter, puts mental wellbeing centre stage in music. It works proactively to help prevent mental health crises, providing everybody who works in music with the early support, knowledge and tools they need, at exactly the time they need them.

Love Music; Help Musicians

About the role

We have an exciting opportunity to join our Fundraising Team, whose purpose is to generate sustainable income for the charities by building an engaged community of supporters and sponsors who want to join us in creating a world where musicians, or anyone working in music, can thrive. In doing so, we strive to be the charities of choice for all music lovers across the UK.

We are looking for a Trusts & Foundations Manager to oversee the delivery of the Trusts and Foundations strategy, including researching and identifying suitable prospects, writing funding applications, and account managing existing Trusts and Foundation supporters. Working with and reporting into the Head of Corporate, Trusts and Events, this post-holder will be responsible for working across the organisation to ensure that the most accurate and relevant data is being presented in applications to ensure positive outcomes. This post-holder will therefore play a critical part in our income generation for the charities, ensuring we can continue to deliver our strategic objectives and support the beneficiaries of both Help Musicians and Music Minds Matter.

With the work of our charities on a growth trajectory, this role presents a rewarding opportunity to join an ambitious organisation and team that is committed to delivering success.

About you

We are seeking a candidate who has demonstrable experience in Trusts & Foundations fundraising at a charity, cultural institution or similar organisation, with a proven track record of securing 5 and 6-figure valued grants in support of an organisation’s key priorities and strategic objectives.

Candidates will have excellent writing skills and the ability to distil large amounts of information and data into written applications and reports. Candidates will also have good interpersonal and relationship building skills, maintaining effective relationships with colleagues and stakeholders (both internal and external).

We are looking for a self-starter who can work with high level of self-motivation and has a proactive, solution-focused mentality. A collaborative team player with a positive and supportive attitude – embracing and embodying the charity’s values – will make for an ideal candidate.

Our work has a direct impact on the lives of thousands of people every year. If you are passionate about creating a world where musicians can thrive, then this could be the place for you.

How do I apply?

For full details of the role and how to apply please click Apply and visit our website. You will need to download our application forms and submit these to us by the deadline below.

Deadline for applications: 9am on Monday 3rd February 2025

Interview date: First round interviews will be held Week of 10th February. Second round interviews to be held the following week.

Any offer of employment will be subject to providing evidence of a clear Basic DBS check.

Our commitment to EDI

We are a charity that welcomes and positively encourages applications from individuals from a diverse range of backgrounds and experiences and will select the best person for the job based on merit, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity, or socio-economic background.

We are proactively focussed on inclusion to ensure our team at Help Musicians and Music Minds Matter is representative of the diversity of musicians that we support. To find out more about our current Equity, Diversity and Inclusion work, visit our dedicated webpage.

All enquiries and applications should be made to our HR team via the recruitment email on our website.