CRM Project Manager

CRM Project Manager

Contract: 12 Months Fixed Term Contract, Full Time

Salary: £48,314 - £50,729 per annum with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:
Want to use your skills in Project Management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as CRM Project Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid CRM Product Team sits within the Performance Insight and Innovation Department (PIID), which forms part of the Communications and Fundraising Directorate It is responsible for the development and maintenance of our Fundraising CRM system, Nimbus (built on Microsoft Dynamics 365). The CRM Project Manager will work alongside this team, and will report directly to the Director of PIID.

About the Role:

In this role, you will lead the successful delivery of the CRM Phase 2 project, additionally, you'll mobilise and lead the Project Team, including both internal members and external resources.

You'll also:

• Develop and maintain a comprehensive project plan and ensure all resources are secured and monitored.
• Coordinate and manage the execution of work packages, ensuring timely and quality delivery.
• Provide regular progress reports to the Programme Board, highlighting key risks and issues.
• Work closely with the CRM Product Owner to understand user requirements and acceptance criteria.
• Collaborate with technical and departmental leads to ensure all dependencies are addressed.

About You:

• Significant experience in leading major system implementation projects (particularly CRM solutions) for user groups exceeding 150.
• Proven management of high-performance, multi-disciplinary project teams, including third-party resources.
• Experience managing project budgets between £250k - £500k.
• Practical experience with large-scale CRM solutions like Microsoft Dynamics 365 or Salesforce.
• Strong understanding of project management methodologies (Waterfall and Agile) and project governance frameworks.
• Excellent interpersonal skills with the ability to engage and influence diverse stakeholders.

Although not essential, we also prefer you to have:

• Experience in implementing or enhancing Microsoft Dynamics 365 (CRM).
• Knowledge of ETL processes using SQL/SSIS.
• Familiarity with Azure DevOps (ADO) for managing work items.
• Background in Business Analysis within a systems implementation project.

Closing date: Applications will close at 23:59 on 21st July 2024. Availability for an interview is required week commencing 29th July 2024.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK for the duration of the contract . All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.