Permanent Customer Service Jobs

About HMFC

Are you interested in joining a team that is seeking to support everyone's life journeys?

Heathrow Multi Faith Chaplaincy (HMFC) is a Charity based at Heathrow Airport working with both passengers and staff of all faiths and none. If this is something you might be interested in then click on the link below.

What we are looking for

We are looking for an experienced administrator who can work respectfully with everybody, who is both a team player and able to work independently, you must have high standards of integrity and be able to keep confidences. You will be able to prioritize tasks to meet multiple deadlines and have strong organizational skills. Some of your duties would include:

  I. Personal Assistance & Administration supporting the Head and Deputy Head of HMFC.

II. Governance Support

III. Verification and data administration

IV. Coordinating specific projects

What we provide

We provide 25 days annual leave + Statutory Bank Holidays, and pension where the current maximum contribution made by HMFC is 7% of salary and the minimum contribution made by an employee is 5% of salary/ eligible earnings

Please refer to the attachment below for the full job pack and person specification.

Digital Empowerment Officer (Community Engagement) 

Home Based covering a patch around Midlands

£28,718 to £31,909 per annum plus Excellent Benefits

Can you help to empower communities by championing the difference that digital inclusion can make? 

Our client is currently recruiting for a Digital Empowerment Officer to join their Community Engagement team.  As a Digital Empowerment Officer, you will lead in the coordination, development and delivery of digital inclusion projects, initiatives and activities for Platform customers and communities.

This is a role where you will be active in communities promoting the use of digital platforms, tackling barriers to digital exclusion, and helping to improve digital skills.  Within this role, you will be building on the existing successes with the team and will receive support from your colleagues to be successful in the role.

The Digital Empowerment Officer will be responsible for supporting communities around the Midlands including Matlock, Ashbourne, Leicester, North Warwickshire and outskirts of Birmingham.  Any required travel will be reimbursed in line with their current policy and current Inland Revenue Mileage rates.

What you can expect from the role 

• Working with communities to promote the use of our client's digital services and customer portals.
• Working with internal stakeholders, you will be a digital specialist for project teams who are looking to understand the technological implications from the customer’s perspective.
• Working with external stakeholders and partners, developing relationships with Digital Champions Volunteers to help further promote the digital services.
• Producing marketing material for a range of digital and online training, events and initiatives through a variety of different methods, such as newsletters, blogs, social media etc.
• Playing a pivotal role in the testing and piloting of digital and Internet ready products.

What they are looking for in you 

• A good understanding of how digital inclusion can help people and enthusiasm for digital solutions.
• You will be a people person; communication will be key to this role not only for working with our customers but also for working with external stakeholders.
• Experience of working in a customer engagement, community or voluntary environment would be preferred.
• A patient and empathetic approach.
• Proven ability to actively identify new ways to engage successfully with customers and communities. 
• Due to the nature of the role the successful applicant will have a DBS check carried out before commencing employment.
• The successful applicant will also need to be able to drive and have access to a vehicle.  Whilst part of the role will be home-based you will be expected to regularly travel to the communities around the Derbyshire Dales, Leicester and the outskirts of Birmingham.

Some of their great benefits include:

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave   
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts        
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more      
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)       
• Learning and Development opportunities 
• Salary sacrifice electric vehicle scheme and cycle to work scheme 
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

Forces Employment Charity is seeking a dedicated Client Advisor to join our Support Centre in Birmingham.

Role: The role of Client Advisor is to deliver the support centre function for the programme. Forces Employment Charity delivers a specialist programme to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.

The role reports to the Support Centre Manager and Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at the Support Centre, Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received and training is complete.

Principal Responsibilities:

· Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System.

· Make first contact with referrals within 2 working days and complete initial registration.

· Upload client information to case management system.

· Provide initial advice and guidance on registration.

· Support allocated caseworker to engage with the veteran after initial assessment.

· Support Veterans to obtain proof of service and sign required consent forms.

· Provide accurate and responsive telephone, text, social media and email ‘helpdesk’ support to veterans and other stakeholders.

· Record all interactions with accurately on the Salesforce case management system.

· To be flexible and complete any additional tasks, asked of you by the support team leader and Support Centre Manager

PERSON SPECIFICATION

Essential Competencies:

· High quality written and verbal communication skills, with a personable manner and excellent telephone technique.

· Experience of advising and supporting individuals.

· Excellent IT and keyboard skills.

· Experience of business administration, in particular the use of databases and customer management systems to accurately record data.

· Strong organisational skills with a desire to achieve through own initiative.

Desirable Competencies:

· NVQ Level 4 Advice and Guidance.

· Empathy for those who have served in the Armed Forces.

· Understanding of those in the Justice System.

· Salesforce experience, this training will be provided for the successful candidate if they are not already trained.

Security Clearance:

· Successful candidates will also be the subject of an Enhanced Disclosure & Barring Service (EDBS) check and Police Vetting (NPPV2).

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.

Forces Employment Charity is seeking a dedicated Veterans Support Advisor to join our support team in Birmingham.

Role: As a Veterans Support Advisor, you will be the first point of contact to all clients, meticulous to detail and conscientious. The ideal candidate will be a self-starter with a strong customer focus, excellent telephone manners and be capable of working within a large team and on their own initiative.

The role reports to the Veterans Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received, and training is complete.

Principal Responsibilities:

· Communicate with clients on all channels including social media groups, webchat, e-mail, and telephone. Link to Salesforce and Adapt CRMs as required.

· Make first contact with clients registering with The Forces Employment Charity and TechVets 

· Provide Advice and Guidance on registration.

· Support Veterans to obtain Proof of Service using Veterans UK Check Service.

· Support the TechVets Programme delivery to ensure relevant members are engaged at the first opportunity.

· Provide Advice and Guidance on the use of all available online tools.

· Capture the employment outcomes of all clients and for TechVets members gaining careers through TechVets support.

· Record all interactions with clients accurately on the Salesforce CRM where appropriate.
 

PERSONAL SPECIFICATION

Essential Competencies:

· Strong Communication Skills

· Excellent IT skills

· Excellent Telephone Manner

Desirable Competencies:

· NVQ Level 3 or 4 in Advice & Guidance

· Understanding on marketing and promotion

· Knowledge on the Employment market, Information Technology, and Recruitment

Security Clearance:

Successful candidates will be required to undertake a Ministry of Defence security clearance, which requires applicants to have been residents of the UK for over five years.

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.

Camberwell with regular travel across London

Ref RSL-241

Are you a proactive, organised and collaborative individual with a proven record in managing and coordinating tasks and programmes of work and managing a workload with competing demands? Looking for an exciting and career-enhancing new opportunity? 

If so, St Giles Trust is looking for a Regional Support Coordinator to be an integral member of our London team, acting as a central internal point of contact to ensure the overall coordination of HR, Finance, GDPR, facilities and administrative activities as well as providing periodic support to project teams.

About St Giles Trust 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this exciting opportunity

This multi-faceted role will see our successful candidate support the Management Team with recruitment campaigns and the central HR colleagues with our safer recruitment processes. You will also help to coordinate new starter training and provide administrative support to the Management Team in ensuring employee risk assessments are carried out annually and recorded appropriately. 

We will count on you to ensure invoices, expenses and all contracts are submitted to finance in a timely manner and act as the point of contact for all local finance-related queries, while you will also fulfil a broad range of GDPR duties, such as developing, administering and coordinating the local data protection database and monitoring and reviewing new project set ups. Being the point of contact for landlords, external building managers and internal Support Services colleagues to ensure the needs of the team are meet in terms of office-based requirements and coordinating our local compliance with health and safety requirements are also key duties.

What we are looking for

• Experience of working in the voluntary sector, with an understanding of the pressures and demands

• Experience of providing administrative support to a large team and of using financial software

• Understanding of the importance of confidentiality and of the principles of Data Protection

• Understanding of the adverse experiences of our clients who are experiencing issues such as

homelessness, substance misuse, debt, involvement with gangs etc.

• Impressive interpersonal, relationship-building and communication skills, both verbal and written

• A flexible, proactive and professional approach to your work. 

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.

Closing date: 1 October 2024.

Flexible with 2 days per week in our London Head Office - Park Street, London Bridge

This is an exciting opportunity for a Trust Fundraising Manager with proven experience, to maximise income for Whizz Kidz services from Trusts and Foundations through researching new funding opportunities, creating high quality applications with Service staff and stewarding existing warm funders effectively. 

The Role

As Trust Fundraising Manager you will secure new funding opportunities and work on a pool of warm and cold charitable Trusts with a focus on the £10,000 to £40,000 range.  The role involves researching and qualifying prospects, submitting high quality funding applications and stewarding existing donors effectively. It will also involve managing reporting deadlines and matching potential donors to projects needing to be fundraised for, collaborating with our Service Teams. 

You will prepare applications and reports to trusts and foundations, in line with funder deadlines, keeping in touch with donors and prospects via phone, virtually and face to face. You will match potential donors with projects, collaborating with internal stakeholders to ensure a coordinated approach.

The person

You will have experience of: Securing funding from Trusts with excellent writing and presentation skills; Solid prospect research skills to identify new funding opportunities and maintain a forward pipeline of applications; Of working collaboratively with Service Teams to package and cost project areas; Stewardship of warm funders including preparing donor reports, reviewing financial reports and gathering case studies. You will also have strong time management skills with ability to manage and prioritise your workload and ideally experience of using a CRM for Trust Fundraising.

Personal qualities

· Alignment with our values – young people focused, ambitious, inclusive and collaborative

· Passionate about supporting young wheelchair users and creating societal change

· A positive ‘can-do’ attitude and the ability to work on own initiative with limited supervision

· Willingness to work flexibly and creatively to respond to the emerging needs

· The ability to enthuse and engage others to support Whizz Kidz

· Goals driven and creative problem solver. 

A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!

Annual leave

25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

Christmas closure

In addition to annual leave, employees get three days of paid Christmas leave.

Pension

Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

Simply health

Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

Season ticket loan

An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

Please note: This post is subject to a Basic level DBS Disclosure, which will be sought prior to the confirmation of a job offer.

For further information and to apply click the apply button. 

Please apply early as interviews will be held on a rolling basis when suitable applications are received.

Closing date 15 October 2024. 

We have a exciting opportunity for a Relief Store Manager to join us.

It’s a busy and varied role where no two days are the same. You’ll have the opportunity to see how each shop is run, work with some amazing teams and make a vital contribution to the care the at the Hospice and within the community.

If your looking to progress your career in retail and gain experience of a field position, this could be the role for you!

You would be covering and supporting the shops in our Central Area, the areas range from Horfield, Gloucester Road, Keynsham, Totterdown, Whitchurch, Fishponds and more.

The details:

• Salary: £26,279 up to £28,429 FTE per annum, dependant on experience
• Hours: 37.5 hours per week, 5 days in 7
• Permanent role

Key responsibilities:

• Holding and covering the role of a Store Manager on an interim basis wherever required within our Central Area shops 
• Adapting your leadership style and approach to individual store situations and circumstances to effectively lead, coach teams and volunteers
• When supporting or covering stores, to ensure that the Hospice’s operational, health and safety, people and volunteer policies and procedures are being followed
• Delivering consistently high retail standards
• Actively supporting and demonstrating our values through your role
• Promotion of diversity and gender rights

What we are looking for:

• To be able to be flexible, pro active and to be able to adapt to ever changing needs
• Ideally, you will bring previous retail experience, gained at managerial / supervisory level
• Commercial awareness and demonstrable experience of managing a team, volunteers and delivering outstanding customer service would be equally advantageous
•  A genuine interest in fashion and charity retail
• Ability to earn trust, motivate, build rapport and provide leadership within short timescales
• High levels of organisation with a proactive approach
• Open and adaptable to change and able to support others through it
• IT literacy and numeracy skills. Using email systems and online resources; use and understand basic spreadsheets

If you are someone who is driven, motivated, who puts customer service at the forefront and wants to make a difference...we want to hear from you! 

We will review applications as they come in and therefore we may close the vacancy before the closing date, so candidates are advised to apply early.

Due to the nature of the work involved, this role is exempt from the ROA and all job-holders are required to undergo a Disclosure and Barring Service check.

About the Role

This role will play an active part in driving forward our exciting fundraising campaigns, events and community relationships.  This involves a wide-range of tasks which will vary day by day, from helping at on-site events to the distribution of marketing materials, and from taking minutes to building good relationships with local supporters (including schools and universities, local groups and businesses, community champions and participants in challenge events).

We’re looking for someone who has a passion for great event experiences and customer service, is proactive and organised, adaptable, collaborative and solutions focussed. 

The ideal candidate will enjoy:

• Making a difference – each campaign, event and relationship provides significant funds and awareness that will help provide homes, jobs, food and support to help people break the cycle of homelessness.
• Making it happen – getting stuck in, using problem-solving skills and a can-do attitude while maintaining the highest professional standard with good attention to detail.
• Building positive relationships, working with colleagues and supporters to maximise engagement.

This position will suit someone interested in a career in events or fundraising.  The role will report into the Corporate Partnerships and Community Development Manager, working closely day-to-day with the Events specialist, Senior Executive for fundraising and challenges, and the wider Fundraising and Marcomms team.

About Social Bite

Our vision is a society where no one should have to be homeless.

We are a charity and social business providing homes, jobs, food, and support to empower people to transform their own lives.  We challenge the status quo by pioneering solutions that create lasting change.

We began as a small sandwich shop in Edinburgh in 2012, offering jobs and free food to people affected by homelessness. We’re now expanding our projects across the UK, on a collaborative mission – a movement to end homelessness.

We help people break the cycle of homelessness through innovative supported employment programmes (Jobs First) and housing solutions (Social Bite Villages) and give out over 165,000 items of free food year-round through our coffee shops and community networks.

We build lasting relationships, because we believe that through positive connections people can transform their lives. We use food, homes, and jobs as tools of engagement that can enable everyone to reach their potential.  Our national and global campaigns have shifted the cultural dial on homelessness and our work has been championed by George Clooney, Leonardo DiCaprio, Sir Chris Hoy and the Princess of Wales.  A number of our team have been homeless themselves. 

Thank you for your interest in this role!  We’d love you to apply.

The London Diocesan Fund (LDF) is seeking a Safeguarding Administrator to play a key role within the Safeguarding team, based from Causton Street. 

Job Summary 

The Safeguarding Administrator provides comprehensive administrative support for meetings and safeguarding activities to aid the smooth running of the safeguarding team. This role ensure that the safeguarding team provides a professional and friendly service to parishes within the Diocese of London, and to the London Diocesan Fund.

Job responsibilities 

Administrative support for meetings 

• Provide administrative support for the Safeguarding Leadership Team. 
• Produce high quality accurate minutes of team meetings and ensure they run smoothly. 

Administrative support for safeguarding activity 

• Work with the Safer Churches Programme Manager to provide day to day administrative support, working closely to ensure functions run smoothly.
• Work within national and diocesan safer churches policy and procedures as defined in the safer churches programme of work.
• Support the Safeguarding Advisors with safeguarding agreements and risk assessments as required.
• Provide effective administrative support, maintaining standards as required by the Diocese.
• Work with the Safer Churches Programme Manager to provide performance data to assist the regular reporting management information.  
• Provide administrative support for Disclosure and Baring Service checks.

Training administration  

• Provide administrative support to ensure the smooth running of the safeguarding training programme.
• Support trainers’ timely preparation, pre and post training.
• Co-ordinate the evaluation process to assess trainer performance and impact on learning.
• Manage safeguarding training inbox.
• Work closely with colleagues in the Area Offices to keep licensed clergy and lay ministers training kept up to date. 

General administrative support 

• Ensure confidentially in line with GDPR.  
• Process Invoices and annual subscriptions in a timely way and maintain tracking spreadsheet.
• Update contact details of local authorities, LADO’s and statutory agencies covering the diocesan area.  
• Undertake any other duties that are commensurate with the role.

Person Specification 

Essential 

• Experience in the undertaking of routine and time-bound tasks
• Educated to GCSE or equivalent standard
• IT proficiency (MS Office suite)
• Fluency in spoken English and ability to write clearly in English.
• Ability to handle people sensitively
• Ability to take comprehensive notes and prepare accurate minutes
• Empathetic to the mission and values of the Church of England
• Right to work in the UK
• Basic DBS Check

Desirable 

• Previous administrative experience
• Experience of working in a value-based organisation

Please refer to the attached Job Description for the full details on Person Specification. 

About the London Diocesan Fund 

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocesan of London comprises of c400 parishes north of the River Thames and within the M25 motorway.

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people. 

Equality, Diversity, and Inclusion 

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community. 

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation. 

Safeguarding 

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. 

Benefits of working with us 

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits: 

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months’ of employment
• Season ticket loans of public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured                            
• Up to £100 for eye test and contribution to spectacles                      
• Two additional paid days for community volunteering

Job Title: Assistant Shop Manager, Guildford

Salary:  £23,400 per annum

Team: Retail

Hours: 37.5 hours

Location: Guildford

About Shooting Star Children’s Hospices

We have an exciting opportunity for an Assistant Shop Manager to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.                                                                                                              

It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.

About the role

Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures

About you

This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.

The post holder must be able to work their contracted hours across the 7-day working week.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service

• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme

• Enhanced maternity, adoption, and paternity leave pay

• Flexible working arrangements

• Death in service benefits

• Reimbursed professional membership fees

• Eye care

• Employee referral scheme

• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme

• Occupational Health

• Mindfulness sessions

• Cycle to work scheme

• Mental Health First Aiders

• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.

Closing Date: Friday, 29th August

Interview Date:  Friday, 13th September or before

Located in the heart of the community, our shop thrives thanks to the incredible generosity of our loyal customers and the wonderful donations we receive.

Our Stourbridge shop offers a wonderful variety of items, from clothing, books, and toys to household goods, soft furnishings, and a selection of new goods and greetings cards. Our Stourbridge shop also sells a range of pre loved furniture, making it a true treasure trove for shoppers.

More about the role

Blue Cross is a leading UK animal welfare charity, with a network of over 50 charity shops across England and Wales. Our shops are more than just retail spaces—they’re vibrant community hubs that play a crucial role in supporting our mission to care for animals in need.

Our dedicated supporters generously contribute various items—ranging from clothing, books, and toys to household goods, soft furnishings, and a selection of new goods and greetings cards. Our Stourbridge store also offers a range of pre-loved furniture. All these items find their way into our shops and online platforms. The funds raised through these sales play a pivotal role in supporting Blue Cross's mission: aiding sick, injured, and homeless pets and ensuring the care of over 40,000 animals each year through our rehoming, veterinary, and education programmes. 
 
The money raised through these sales play a pivotal role in supporting Blue Cross's mission: aiding sick, injured, and homeless pets and ensuring the care of over 40,000 animals each year through our rehoming, veterinary, and education programmes.
 
As Shop Manager, you'll be the heart and soul of our Stourbridge store, driving sales, fostering community connections, and ensuring our shop thrives. Your responsibilities include: 

• Working towards sales targets and maximising profits. 
• Building strong community ties.
• Creating a welcoming atmosphere for customers, delivering exceptional service and representing Blue Cross with pride.
• Keeping things running smoothly with efficient paperwork, accurate data management, and adherence to retail standards.
• Maintaining optimal stock levels, ensuring our shelves are always full of treasures for our customers.
• Liaising with our furniture collection and delivery partners.
• Prioritising the safety of our team and customers, following all health and safety protocols with care and diligence.

Now, let's talk about your team. We're fortunate to have a dedicated group of volunteers who are the lifeblood of our shops. Your role will involve recruiting, training, and supporting these amazing individuals to ensure our shop runs smoothly and efficiently.
 
Our shop is open Monday to Saturday from 09:00 til 17:00. Your normal working pattern may change each week, subject to the needs of the business and the levels of staff and volunteers available to work and will involve a significant element of weekend working.

Given the nature of the role, there may be some lone working, and flexibility to support other shops when needed is essential. As this position involves handling furniture, we’re looking for someone who is comfortable with physical tasks, including lifting, while working within our strict health and safety guidelines.

We encourage applicants of all abilities, and we'll ensure you're supported with the right tools and training to carry out the role safely.

About you
 
You'll have a background in retail management, supported by a proven track record of driving sales and exceeding targets. Your leadership and team management skills will be pivotal to success in this role, as you cultivate strong relationships with both customers and volunteers.
 
Your great organisational skills and meticulous attention to detail will guarantee smooth operations, while your unwavering commitment to upholding high standards of health and safety underscores your reliability and professionalism. Adaptability and flexibility are also essential attributes we're seeking.
 
Essential qualifications, skills, and experience:

• Retail management experience
• Commercial awareness to deliver sales
• Excellent interpersonal skills and the ability to build strong external relationships.
• Good IT skills and a basic understanding of finance
• Good people management skills
• Excellent customer service skills 

It would also be great if you had: 

• Full driving licence
• Experience of working with volunteers
• Experience of fundraising

Why Blue Cross? 
 
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today.
   
In return, Blue Cross wants to ensure we provide you with the best working environment we can. 

We want you to be happy working for us and will do everything we can to make sure you are.
   
Our generous benefits package includes: 

• 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support 
• Free access to GP via MetLife - 24/7 GP services, private prescriptions and more for you and your family 
• Free physiotherapy advice and face to face intervention
• Health cash plan 
• Unlimited access to an employee assistance programme 
• Pension scheme with enhanced employer contribution
• Claim for professional fees 
• Life assurance
• 20% discount on Pet Plan pet insurance 
• Enhanced family friendly policies 
• Recognition scheme 
• Annual volunteer days
• Charity worker discounts across a variety of retailers
• Personal development programme

How to apply
 
Click the apply button below and complete the online application process before the closing date Tuesday 8 October 2024 .

We reserve the right to close this vacancy early should we receive an overwhelming response.

Administrator

Are you looking for an exciting opportunity to work for an organisation that makes a difference? An organisation that nurtures its staff, encourages development, and rewards staff for their hard work. If the answer is yes, then this is the place for you!

Position: Administrator (Generous Giving, Environment & Social Justice)

Location: Oxford

Hours: Part-time, 18.5 (split over four days)

Salary: £14,199.78 (FTE £28,399.56)

Contract: Permanent

Closing Date: 20 October 2024

Interview Date: 31 October 2024

The Role

Sitting within the Discipleship and Social Justice team, this role provides support to three diverse and exciting areas of Church of England parish ministry. Generous Giving helps parishes to raise finances to fund their mission and ministry, Social Justice enables churches to practice their faith by supporting their communities, and Environment ensures that churches are able to make informed choices to reduce their carbon footprint and promote biodiversity.

You will enable these areas by supporting the parish advisers, through communicating with church volunteers, providing resources, and organising/recording project engagement and training.

Reporting to the Generous Giving Adviser, you will be supported in managing their workload. However, as you will be working with three advisers and various stakeholders, you must be able to proactively manage your time and negotiate timescales. Engaging with a diverse broad range of volunteers and clergy across the Diocese, you must have a proven track record of delivering positive customer support.

There are two working pattern options available for this role: Option 1 allows you to work Monday through Thursday, and Option 2 allows you to work Monday, Tuesday, Thursday, and Friday.

About You

You do not need to be a practising Christian or have a faith to work here - around 50% of staff are not practising Christians but are comfortable with the Christian ethos that underpins the work. However, all our staff do have a desire to make a difference.

We are seeking a motivated individual with proven IT skills in Microsoft Office (Word, Excel, Teams), contact database management, and excellent verbal and written communication abilities. You will have previous administrative experience, strong attention to detail, and the ability to meet deadlines while prioritising tasks and handling sensitive and confidential information.

You will be an effective team player with a service-focused attitude, self-motivation, organisation skills, and a proactive approach. Understanding and empathy with the Church of England's work are also essential. You will have experience with online booking platforms, video conferencing, minute-taking, event organisation, and working with volunteers. You will excel in creative problem-solving and maintaining good relationships with internal and external stakeholders

If you have customer service experience, experience working with volunteers, familiarity with record keeping, and proven proficiency in using Excel for record-keeping purposes then you would be ideal for this role.

Benefits and rewards:

25 days holiday per annum, pro rata, rising each year by one day to a maximum of 30 days

• In addition to the statutory UK public holidays, the Diocese offers three privilege days
• Free parking and subsidised on-site café
• Generous employer pension contribution of 12.5% which includes death in service benefit (5% Employee Contribution)
• Electric car and cycle-to-work salary sacrifice schemes
• Access to wellbeing support via Employee Assistance Programme
• Enhanced family-friendly policies and a generous sick pay provision
• Access to low-interest financial services from Churches Mutual Credit Union including loans
• An attractive modern working environment

The Organisation

The Diocese is the administrative area of the Church, broadly speaking, covers the three counties of Berkshire, Buckinghamshire, and Oxfordshire. There are 815 churches in the Diocese – more than any other diocese in the Church of England. So, in many ways the best description is that it is the family of the 55,000 or so regular worshippers in these churches.

We want our commitment to equality, diversity, and inclusion for all to be reflected in the composition of our staff. We are particularly keen to receive applications from candidates from communities currently underrepresented in the diocese.

You may also have experience in areas such as Admin, Administrator, Administration, Clerical, Admin Assistant, Administration Assistant, Admin Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We have an exciting opportunity for a Customer Experience Coordinator to join our amazing Scout adventure team. 

Location: Scout Adventures Gilwell Park, Chingford, E4 7QW

Salary: £25,685 per annum, Band C, Level 3 - Live onsite

Salary: £27,445 per annum, Band C, Level 3 , inclusive of OLW - Live offsite

Working Hours: 40 hours per week

Term: Permanent

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

The Customer Experience Coordinator Role:

As a Customer Experience Coordinator, you will play a pivotal role in understanding our customers’ needs and matching them with an adventure tailored to their goals. You’ll guide customers through the entire booking journey, from initial inquiry to aftercare, and act as the point of contact during their on-site visit. Working closely with on-centre teams, you’ll ensure the seamless delivery of safe, high-quality experiences.

Key responsibilities as our Customer Experience Coordinator:

• Provide exceptional customer service across various channels, including email, phone, live chat, WhatsApp, and social media.
• Act as the primary point of contact for customers, from booking inquiries to post-visit follow-up, ensuring a seamless experience throughout their journey.
• Use expert knowledge of our products and services to recommend tailored experiences to meet customers' unique group needs and objectives.
• Work within service level agreements (SLAs) and brand guidelines to create a positive, lasting impression of Scout Adventures.
• Process bookings and maintain customer records using platforms such as SharePoint, Cinolla, Zendesk, and Trust Pilot, ensuring accurate and up-to-date information
• Design tailored activity programmes for groups, aligning with their needs and objectives, and liaise with on-centre teams to coordinate schedules.

What we are looking for in our Customer Experience Coordinator:

• Effective written and verbal communication.
• Attention to detail and organisational skills.
• Good computer literacy, with an ability to confidently learn and use tools such as bookings systems, customer support software, Microsoft Office, Sharepoint, Smartsheets etc.
• Positive and proactive – embracing change, challenge and learning opportunities.
• Prior experience in providing high quality customer service from initial enquiry to after care.
• Prior experience in outdoor education, residential centres or a related industry (e.g. hospitality or education) desirable

What we can offer you as our Customer Experience Coordinator:

• Work in a way that suits you, your role and your department
• Be proud to say you’re part of a team with Investors in People (Gold)
• Plenty of opportunity for learning and development
• 28 days holiday a year, plus bank holidays rising to 32 days after two years
• Four extra days to look after your family when they need you
• Three extra days over Christmas
• Up to four personal days paid leave a year
• Hybrid /Flexible working hours

The closing date for applications is Wednesday 9th October 2024

Interview are expected to be held at Gilwell Park on Thursday 17th October 2024

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

Family Support Worker

£23,000 pa + benefits (including 25 days annual leave, company car and pension)

This roles covers Thames Valley and the surrounding area.

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker to deliver high-quality family support services as part of our Thames Valley Team.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for providing needs-led emotional, social, and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you will have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss, and change - and how best to help others deal with its impact.

Location:

This role covers Thames Valley and surrounding areas. The role does require travel, however you have the freedom to plan your own diary around the demands of both the families you are working with, your team, and also any personal appointments you may need to attend.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website. More information can also be found in our Candidate Pack.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

How to apply:

To apply please visit our website via the link.

Interview dates: Interview Dates to be confirmed.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532