Customer Service Jobs
About the role:
Our Health team has an exciting opportunity for three new roles to join the team. Two of these roles will be focused in our North London TST team, and one in our Lewisham hostel team with a focus on improving the barriers faced by those experiencing homelessness when accessing health care.
As a Health Lead, your role will focus on developing and embedding SHPs health approach into the services the charity provides. It will involve working with and supporting those living within our hostels who have underlying health needs to access and maintain the health care they need. To complete initial health screening tools, create a health support profile plan for each client and to make referrals to and support them in engaging with the correct services (i.e. dentistry, podiatry). In this role you will complete health mapping and use this information to influence partnerships formed with external services to help overcome barriers faced by those experiencing homelessness.
The approach taken with clients will be psychologically informed, incorporating an understanding of Personality Disorder, complex trauma and addiction. The outcomes for your role, include developing positive and sustained relationships of trust with clients, supporting them to engage in health care support and see an improvement in their overall physical health.
About you:
To be successful, you will have:
- A knowledge of (or willingness to learn) about common health issues and the barriers to health access that people experiencing homelessness may encounter.
- Ability to find ways to engage and develop relationships with clients who may have a low level of interaction with and/or suspicion of services.
- Good understanding of local level health set up/services i.e. homeless health providers and teams.
- Confidence in working both as part of a team and independently.
- Skills and understanding of creating and monitoring support plans and record-keeping with regards to client support, safety and safeguarding issues.
- The ability to advocate for and coordinate access to health care for clients with multiple disadvantage.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 13th October at midnight
Interview date: Wednesday 23rd and Thursday 24th October via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You will engage with our existing members to ensure they recieve the best possible support from us. Additionally, you will engage with sectors of our community who are unaware of the benefits of being members.
Responsibilities:
These include
- To actively seek a thorough understanding of the membership base and the issues affecting them, creating member profiles and advising and briefing stakeholders accordingly.
- To develop a compelling offer by profile / career stage so as to maintain and improve member retention and engagement levels, and to maximise new member acquisition.
- To maintain a thorough and up-to-date understanding of services and activities and ensure these are being packaged and communicated in the most effective way.
- To oversee the implementation of regular market research, including competitor analysis, to identify members/stakeholder needs, to support the rationale for the development of member products and services, and to liaise with and advise other stakeholders as appropriate.
- To develop member communications in particular around membership renewals and the on-boarding of new members, and to ensure a high-quality member experience.
- To ensure that membership communications at all touch points within the membership journey or as part of a non-member relationship, remain relevant and up to date.
- To oversee the new member and renewal process, which is managed by our external partner, and troubleshoot and resolve issues that they cannot
Personal Specification:
Essential skills, knowledge and qualities:
- Experience of working in a customer, member or client facing role
- Experience of developing and maintaining strong professional relationships with a range of stakeholders
- Experience of using a CRM management system, preferably Salesforce
- Excellent communication and interpersonal skills and the ability to positively communicate with a wide range of people in a professional setting, with demonstrable ability to communicate effectively in challenging situations
- Excellent planning, coordination, organisational and time management skills
- The ability to analyse data and produce reports
- The ability to take a proactive approach to independent working, managing your own workstreams effectively, and the confidence to take responsibility for tasks and decisions
Desirable skills, experience, and qualities:
- Interest and/or understanding of the immigration law sector in the UK
- Experience of implementing change and working with others to create new ways of working
Closing date for applications: 7th October 2024. We plan to hold the interviews in person but we can accommodate interviews online at request. Please notify us in your application if we need to make any reasonable adjustments to accommodate you at interview.
ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised, racialised and lower socio-economic backgrounds and we are committed to improving this situation.
The client requests no contact from agencies or media sales.
Reporting to: Area Manager
Location of work: Flexible. This post holder will be based at home but daily travel to schools or other establishments within your allocated local area will be required including some early morning breakfast visits. The role will require irregular travel throughout the UK with minimal overnight stays. A full driver’s licence and use of a vehicle is required.
Contract type: 4 days / 28 hours per week term time only, although flexible hours may be considered. This role will involve early morning breakfast visits to schools or other establishments which you will need to be able to attend. The role may require occasional evening and weekend work
Contract Length: Permanent
Salary: £31,500 (£22,050 pro rata)
BACKGROUND
Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 200,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons. Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning.
This is an exciting time at Magic Breakfast, as we have expanded our team to meet the challenge of ending morning hunger for now, and for good.
JOB PURPOSE
Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The Service Delivery team is responsible for ensuring the delivery of our breakfast provision. As Engagement Partner, you will work with relevant partners (schools, local authorities, parents, parent councils) to ensure that breakfast provision is optimized, encouraging reach and providing education on relevant topics.
KEY RESPONSIBILITIES:
Pipeline development and cultivation:
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To develop a relationship with the supported schools in their respective area, to enable, preserve, embed, enhance and extend stigma and barrier free breakfast pron.
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To educating and engage with the wider school community, including teachers, parents and children and young people on the importance of breakfast and implications of hunger as a barrier learning through various means including assemblies, staff meetings, online events and regional events throughout the academic year.
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To engage with the wider community to advocate for the importance of breakfast, the work that we are doing in existing schools and to support our campaigning and advocacy strategy and plans.
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To develop brand awareness in schools and local communities in line with our marketing strategy
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To support the recruitment of new schools with launching new breakfast provisions, adapting to the requirements of the school and children and young people, and advising on best practise
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To support any media requests as directed through the Policy & Engagement team
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To capture and report on “storytelling” to enable the organisation to utilise qualitative data to support external communication
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To explore, share and deliver on new engagement ideas across the department and organisation
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To enable, support and feedback on new ways of working, trials and innovations
General:
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By contributing to team meetings, sharing best practise and support colleagues and team members where necessary in line with Magic Breakfast’s ways of working.
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By helping to maintaining a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do.
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By upholding a culture that keeps children and young people at the heart and encourages our values of openness, collaboration, bravery, compassion and a solutions-focussed approach.
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By working collaboratively across the organisation to build good working relations.
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By adhering to all Magic Breakfast policies and procedures.
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By ensuring everything is compliant with current legislation, policies and procedures.
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By undertaking any other duties commensurate with the role.
PERSON SPECIFICATION
Skills and abilities
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Possess excellent communication skills, organisational skills and stakeholder management capabilities.
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High level of competency in the use of Microsoft Office packages and Salesforce or a similar CRM
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Demonstrate working knowledge and understanding of the charity and education sector along with a commercial awareness.
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Good use of judgement in terms of when to escalate and when to delegate.
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Confidence in using Microsoft Word IT packages.
Knowledge and experience
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Engagement with multiple stakeholders, both internal and external, delivering presentations, assemblies, engagement events, both in person and online.
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Experience of customer support and an understanding and experience of influencing and making the case for change.
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Experience of working against targets.
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Working remotely with multiple customers and stakeholders.
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The proven ability to communicate messages confidently, engagingly and with impact across a variety of audiences.
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Familiarity with the UK charity market and fundraising trends, techniques and best practice.
Other
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Be a collaborative team player with the confidence to effectively contribute remotely across teams and departments.
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Share a passion and commitment to Magic Breakfast’s aim of alleviating morning hunger as a barrier to learning for children in the UK.
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Embody the charities values, behaviours and ways of working.
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Demonstrate positive mindset, flexibility and openness to agile working and change.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
Please click below for our job pack
APPLICATION PROCESS
While Magic Breakfast welcomes applications from everyone, to better serve its communities it has identified that we would particularly benefit from: young people earlier in their careers, people who have lived experience of poverty, navigating socio-economic adversity or were eligible for free school meals, and people from a minority ethnic background.
Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com
Shortlisting - 7th - 9th October
Interviews - 14th October
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
About the Role
This role will play an active part in driving forward our exciting fundraising campaigns, events and community relationships. This involves a wide-range of tasks which will vary day by day, from helping at on-site events to the distribution of marketing materials, and from taking minutes to building good relationships with local supporters (including schools and universities, local groups and businesses, community champions and participants in challenge events).
We’re looking for someone who has a passion for great event experiences and customer service, is proactive and organised, adaptable, collaborative and solutions focussed.
The ideal candidate will enjoy:
- Making a difference – each campaign, event and relationship provides significant funds and awareness that will help provide homes, jobs, food and support to help people break the cycle of homelessness.
- Making it happen – getting stuck in, using problem-solving skills and a can-do attitude while maintaining the highest professional standard with good attention to detail.
- Building positive relationships, working with colleagues and supporters to maximise engagement.
This position will suit someone interested in a career in events or fundraising. The role will report into the Corporate Partnerships and Community Development Manager, working closely day-to-day with the Events specialist, Senior Executive for fundraising and challenges, and the wider Fundraising and Marcomms team.
About Social Bite
Our vision is a society where no one should have to be homeless.
We are a charity and social business providing homes, jobs, food, and support to empower people to transform their own lives. We challenge the status quo by pioneering solutions that create lasting change.
We began as a small sandwich shop in Edinburgh in 2012, offering jobs and free food to people affected by homelessness. We’re now expanding our projects across the UK, on a collaborative mission – a movement to end homelessness.
We help people break the cycle of homelessness through innovative supported employment programmes (Jobs First) and housing solutions (Social Bite Villages) and give out over 165,000 items of free food year-round through our coffee shops and community networks.
We build lasting relationships, because we believe that through positive connections people can transform their lives. We use food, homes, and jobs as tools of engagement that can enable everyone to reach their potential. Our national and global campaigns have shifted the cultural dial on homelessness and our work has been championed by George Clooney, Leonardo DiCaprio, Sir Chris Hoy and the Princess of Wales. A number of our team have been homeless themselves.
Thank you for your interest in this role! We’d love you to apply.
The London Diocesan Fund (LDF) is seeking a Safeguarding Administrator to play a key role within the Safeguarding team, based from Causton Street.
Job Summary
The Safeguarding Administrator provides comprehensive administrative support for meetings and safeguarding activities to aid the smooth running of the safeguarding team. This role ensure that the safeguarding team provides a professional and friendly service to parishes within the Diocese of London, and to the London Diocesan Fund.
Job responsibilities
Administrative support for meetings
- Provide administrative support for the Safeguarding Leadership Team.
- Produce high quality accurate minutes of team meetings and ensure they run smoothly.
Administrative support for safeguarding activity
- Work with the Safer Churches Programme Manager to provide day to day administrative support, working closely to ensure functions run smoothly.
- Work within national and diocesan safer churches policy and procedures as defined in the safer churches programme of work.
- Support the Safeguarding Advisors with safeguarding agreements and risk assessments as required.
- Provide effective administrative support, maintaining standards as required by the Diocese.
- Work with the Safer Churches Programme Manager to provide performance data to assist the regular reporting management information.
- Provide administrative support for Disclosure and Baring Service checks.
Training administration
- Provide administrative support to ensure the smooth running of the safeguarding training programme.
- Support trainers’ timely preparation, pre and post training.
- Co-ordinate the evaluation process to assess trainer performance and impact on learning.
- Manage safeguarding training inbox.
- Work closely with colleagues in the Area Offices to keep licensed clergy and lay ministers training kept up to date.
General administrative support
- Ensure confidentially in line with GDPR.
- Process Invoices and annual subscriptions in a timely way and maintain tracking spreadsheet.
- Update contact details of local authorities, LADO’s and statutory agencies covering the diocesan area.
- Undertake any other duties that are commensurate with the role.
Person Specification
Essential
- Experience in the undertaking of routine and time-bound tasks
- Educated to GCSE or equivalent standard
- IT proficiency (MS Office suite)
- Fluency in spoken English and ability to write clearly in English.
- Ability to handle people sensitively
- Ability to take comprehensive notes and prepare accurate minutes
- Empathetic to the mission and values of the Church of England
- Right to work in the UK
- Basic DBS Check
Desirable
- Previous administrative experience
- Experience of working in a value-based organisation
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocesan of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months’ of employment
- Season ticket loans of public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
The client requests no contact from agencies or media sales.
Job Title: Assistant Shop Manager, Guildford
Salary: £23,400 per annum
Team: Retail
Hours: 37.5 hours
Location: Guildford
About Shooting Star Children’s Hospices
We have an exciting opportunity for an Assistant Shop Manager to join our team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.
About the role
Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures
About you
This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.
You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.
The post holder must be able to work their contracted hours across the 7-day working week.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.
Closing Date: Friday, 29th August
Interview Date: Friday, 13th September or before
The client requests no contact from agencies or media sales.
Located in the heart of the community, our shop thrives thanks to the incredible generosity of our loyal customers and the wonderful donations we receive.
Our Stourbridge shop offers a wonderful variety of items, from clothing, books, and toys to household goods, soft furnishings, and a selection of new goods and greetings cards. Our Stourbridge shop also sells a range of pre loved furniture, making it a true treasure trove for shoppers.
More about the role
Blue Cross is a leading UK animal welfare charity, with a network of over 50 charity shops across England and Wales. Our shops are more than just retail spaces—they’re vibrant community hubs that play a crucial role in supporting our mission to care for animals in need.
Our dedicated supporters generously contribute various items—ranging from clothing, books, and toys to household goods, soft furnishings, and a selection of new goods and greetings cards. Our Stourbridge store also offers a range of pre-loved furniture. All these items find their way into our shops and online platforms. The funds raised through these sales play a pivotal role in supporting Blue Cross's mission: aiding sick, injured, and homeless pets and ensuring the care of over 40,000 animals each year through our rehoming, veterinary, and education programmes.
The money raised through these sales play a pivotal role in supporting Blue Cross's mission: aiding sick, injured, and homeless pets and ensuring the care of over 40,000 animals each year through our rehoming, veterinary, and education programmes.
As Shop Manager, you'll be the heart and soul of our Stourbridge store, driving sales, fostering community connections, and ensuring our shop thrives. Your responsibilities include:
- Working towards sales targets and maximising profits.
- Building strong community ties.
- Creating a welcoming atmosphere for customers, delivering exceptional service and representing Blue Cross with pride.
- Keeping things running smoothly with efficient paperwork, accurate data management, and adherence to retail standards.
- Maintaining optimal stock levels, ensuring our shelves are always full of treasures for our customers.
- Liaising with our furniture collection and delivery partners.
- Prioritising the safety of our team and customers, following all health and safety protocols with care and diligence.
Now, let's talk about your team. We're fortunate to have a dedicated group of volunteers who are the lifeblood of our shops. Your role will involve recruiting, training, and supporting these amazing individuals to ensure our shop runs smoothly and efficiently.
Our shop is open Monday to Saturday from 09:00 til 17:00. Your normal working pattern may change each week, subject to the needs of the business and the levels of staff and volunteers available to work and will involve a significant element of weekend working.
Given the nature of the role, there may be some lone working, and flexibility to support other shops when needed is essential. As this position involves handling furniture, we’re looking for someone who is comfortable with physical tasks, including lifting, while working within our strict health and safety guidelines.
We encourage applicants of all abilities, and we'll ensure you're supported with the right tools and training to carry out the role safely.
About you
You'll have a background in retail management, supported by a proven track record of driving sales and exceeding targets. Your leadership and team management skills will be pivotal to success in this role, as you cultivate strong relationships with both customers and volunteers.
Your great organisational skills and meticulous attention to detail will guarantee smooth operations, while your unwavering commitment to upholding high standards of health and safety underscores your reliability and professionalism. Adaptability and flexibility are also essential attributes we're seeking.
Essential qualifications, skills, and experience:
- Retail management experience
- Commercial awareness to deliver sales
- Excellent interpersonal skills and the ability to build strong external relationships.
- Good IT skills and a basic understanding of finance
- Good people management skills
- Excellent customer service skills
It would also be great if you had:
- Full driving licence
- Experience of working with volunteers
- Experience of fundraising
Why Blue Cross?
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can.
We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife - 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Claim for professional fees
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
- Personal development programme
How to apply
Click the apply button below and complete the online application process before the closing date Tuesday 8 October 2024 .
We reserve the right to close this vacancy early should we receive an overwhelming response.
Administrator
Are you looking for an exciting opportunity to work for an organisation that makes a difference? An organisation that nurtures its staff, encourages development, and rewards staff for their hard work. If the answer is yes, then this is the place for you!
Position: Administrator (Generous Giving, Environment & Social Justice)
Location: Oxford
Hours: Part-time, 18.5 (split over four days)
Salary: £14,199.78 (FTE £28,399.56)
Contract: Permanent
Closing Date: 20 October 2024
Interview Date: 31 October 2024
The Role
Sitting within the Discipleship and Social Justice team, this role provides support to three diverse and exciting areas of Church of England parish ministry. Generous Giving helps parishes to raise finances to fund their mission and ministry, Social Justice enables churches to practice their faith by supporting their communities, and Environment ensures that churches are able to make informed choices to reduce their carbon footprint and promote biodiversity.
You will enable these areas by supporting the parish advisers, through communicating with church volunteers, providing resources, and organising/recording project engagement and training.
Reporting to the Generous Giving Adviser, you will be supported in managing their workload. However, as you will be working with three advisers and various stakeholders, you must be able to proactively manage your time and negotiate timescales. Engaging with a diverse broad range of volunteers and clergy across the Diocese, you must have a proven track record of delivering positive customer support.
There are two working pattern options available for this role: Option 1 allows you to work Monday through Thursday, and Option 2 allows you to work Monday, Tuesday, Thursday, and Friday.
About You
You do not need to be a practising Christian or have a faith to work here - around 50% of staff are not practising Christians but are comfortable with the Christian ethos that underpins the work. However, all our staff do have a desire to make a difference.
We are seeking a motivated individual with proven IT skills in Microsoft Office (Word, Excel, Teams), contact database management, and excellent verbal and written communication abilities. You will have previous administrative experience, strong attention to detail, and the ability to meet deadlines while prioritising tasks and handling sensitive and confidential information.
You will be an effective team player with a service-focused attitude, self-motivation, organisation skills, and a proactive approach. Understanding and empathy with the Church of England's work are also essential. You will have experience with online booking platforms, video conferencing, minute-taking, event organisation, and working with volunteers. You will excel in creative problem-solving and maintaining good relationships with internal and external stakeholders
If you have customer service experience, experience working with volunteers, familiarity with record keeping, and proven proficiency in using Excel for record-keeping purposes then you would be ideal for this role.
Benefits and rewards:
25 days holiday per annum, pro rata, rising each year by one day to a maximum of 30 days
- In addition to the statutory UK public holidays, the Diocese offers three privilege days
- Free parking and subsidised on-site café
- Generous employer pension contribution of 12.5% which includes death in service benefit (5% Employee Contribution)
- Electric car and cycle-to-work salary sacrifice schemes
- Access to wellbeing support via Employee Assistance Programme
- Enhanced family-friendly policies and a generous sick pay provision
- Access to low-interest financial services from Churches Mutual Credit Union including loans
- An attractive modern working environment
The Organisation
The Diocese is the administrative area of the Church, broadly speaking, covers the three counties of Berkshire, Buckinghamshire, and Oxfordshire. There are 815 churches in the Diocese – more than any other diocese in the Church of England. So, in many ways the best description is that it is the family of the 55,000 or so regular worshippers in these churches.
We want our commitment to equality, diversity, and inclusion for all to be reflected in the composition of our staff. We are particularly keen to receive applications from candidates from communities currently underrepresented in the diocese.
You may also have experience in areas such as Admin, Administrator, Administration, Clerical, Admin Assistant, Administration Assistant, Admin Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We have an exciting opportunity for a Customer Experience Coordinator to join our amazing Scout adventure team.
Location: Scout Adventures Gilwell Park, Chingford, E4 7QW
Salary: £25,685 per annum, Band C, Level 3 - Live onsite
Salary: £27,445 per annum, Band C, Level 3 , inclusive of OLW - Live offsite
Working Hours: 40 hours per week
Term: Permanent
We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.
The Customer Experience Coordinator Role:
As a Customer Experience Coordinator, you will play a pivotal role in understanding our customers’ needs and matching them with an adventure tailored to their goals. You’ll guide customers through the entire booking journey, from initial inquiry to aftercare, and act as the point of contact during their on-site visit. Working closely with on-centre teams, you’ll ensure the seamless delivery of safe, high-quality experiences.
Key responsibilities as our Customer Experience Coordinator:
- Provide exceptional customer service across various channels, including email, phone, live chat, WhatsApp, and social media.
- Act as the primary point of contact for customers, from booking inquiries to post-visit follow-up, ensuring a seamless experience throughout their journey.
- Use expert knowledge of our products and services to recommend tailored experiences to meet customers' unique group needs and objectives.
- Work within service level agreements (SLAs) and brand guidelines to create a positive, lasting impression of Scout Adventures.
- Process bookings and maintain customer records using platforms such as SharePoint, Cinolla, Zendesk, and Trust Pilot, ensuring accurate and up-to-date information
- Design tailored activity programmes for groups, aligning with their needs and objectives, and liaise with on-centre teams to coordinate schedules.
What we are looking for in our Customer Experience Coordinator:
- Effective written and verbal communication.
- Attention to detail and organisational skills.
- Good computer literacy, with an ability to confidently learn and use tools such as bookings systems, customer support software, Microsoft Office, Sharepoint, Smartsheets etc.
- Positive and proactive – embracing change, challenge and learning opportunities.
- Prior experience in providing high quality customer service from initial enquiry to after care.
- Prior experience in outdoor education, residential centres or a related industry (e.g. hospitality or education) desirable
What we can offer you as our Customer Experience Coordinator:
- Work in a way that suits you, your role and your department
- Be proud to say you’re part of a team with Investors in People (Gold)
- Plenty of opportunity for learning and development
- 28 days holiday a year, plus bank holidays rising to 32 days after two years
- Four extra days to look after your family when they need you
- Three extra days over Christmas
- Up to four personal days paid leave a year
- Hybrid /Flexible working hours
The closing date for applications is Wednesday 9th October 2024
Interview are expected to be held at Gilwell Park on Thursday 17th October 2024
Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!
The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.
Strictly no agencies.
Family Support Worker
£23,000 pa + benefits (including 25 days annual leave, company car and pension)
This roles covers Thames Valley and the surrounding area.
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Worker to deliver high-quality family support services as part of our Thames Valley Team.
Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for providing needs-led emotional, social, and practical support to families where a child/young person has a life threatening or terminal illness.
Having worked in a stressful and emotional environment you will have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss, and change - and how best to help others deal with its impact.
Location:
This role covers Thames Valley and surrounding areas. The role does require travel, however you have the freedom to plan your own diary around the demands of both the families you are working with, your team, and also any personal appointments you may need to attend.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.
· A warm, inclusive approach to achieving goals quickly and correctly.
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website. More information can also be found in our Candidate Pack.
We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.
Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.
How to apply:
To apply please visit our website via the link.
Interview dates: Interview Dates to be confirmed.
Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532
Are you an organised professional with strong administration skills? Join our team as a Service Improvement & Transformation Team Administrator and play a key role in supporting our mission.
You will be responsible for efficient completion of all administrative tasks of our Service Improvement & Transformation Team. You will work closely with the Head of Service Improvement & Transformation, the Programme Lead, the Lead Research Nurse, and Project Managers, ensuring that projects are delivered on time and within budget.
You will assist in the preparation of proposals, reports, and other communications, ensuring that all necessary documentation is received prior to Committee meetings. You will also accurately review, process, and approve grant applications for our Care Centre & Network, Community Service Programme, and Research Nurse Network, ensuring compliance with our Guidance Policy. You will need to identify requests that should be treated as exceptions and escalate appropriately.
In managing support grant payments, you will check and authorise invoices, deal with invoice queries, raise purchase orders, and maintain precise records. Additionally, you will record actions and minutes from team meetings when required and ensure that correspondence and actions are accurately logged in our CRM database.
This role requires a professional who can undertake various tasks with a commitment to our core values. If you are dedicated, meticulous, and ready to contribute to a vital part of our Association, we invite you to apply and become a valued member of our team.
Hybrid Working Expectations: up to 2 days per week office attendance
(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)
We understand the importance of work-life balance and are committed to supporting our employees' needs. We are open to part-time applications and job shares. If you are looking for flexibility, please clearly indicate your preferred working arrangement in your supporting statement.
What are we looking for?
An organised and detail-oriented individual with strong IT skills and proficiency in Microsoft Office packages. Experience with CRM databases is essential.
You should be capable of managing and prioritising your workload effectively. Accuracy and attention to detail are crucial in this role.
Strong communication skills, including an excellent telephone manner, are a must. You should possess excellent interpersonal and negotiation abilities, with the tact and diplomacy to persuade, influence, and appropriately challenge.
A proactive approach to work and problem-solving is vital. Knowledge of relevant GDPR legislation and the ability to work within its guidelines are also required.
For full role responsibilities please view the job description located within the Candidate Pack.
Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Strong IT skills and knowledge and experience of Microsoft Office packages.
- Ability to use CRM databases.
- Excellent level of accuracy and attention to detail.
Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain how you would approach that particular competence or give an example to support your suitability.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.
IMPORTANT INFORMATION
Adverts may be closed early, or interviews arranged once sufficient applications are received. Early applications are encouraged.
Sponsorship: If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.
DBS: Successful candidates may be subject to a DBS check depending on role requirements.
Reasonable Adjustments and Alternative Applications: Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.
To provide an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form.
Please contact us about reasonable adjustments and alternative applications.
Recruitment Agencies: We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
We value diversity and aim to have a diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
An exciting opportunity has come up within the small, specialised library of Anna Freud. The library supports over 600 University College London (UCL) postgraduates students and the staff of Anna Freud.
We are looking for a librarian who is able to respond to varied user needs and dedicated to providing a friendly high standard service. The role would suit an enthusiastic and responsible self-starter with strong collaboration and planning skills, who is familiar with the requirements of higher education and small specialist libraries. The post is a three-day per week job-share with one of the current librarians. Together they will support the diverse information needs of the users at Anna Freud including both staff and students.
The two part-time Librarians share the responsibility for the management, and promotion of the library’s services and resources and for ensuring the delivery of a high-quality information service that meets the needs and aims of Anna Freud.
This is a great opportunity to be involved in the planning and provision of a changing and expanding library service within a dynamic and high-profile mental health charity.
Location
Hybrid (a mixture of home/onsite working). London site (4-8 Rodney Street, London N1 9JH). This post requires a minimum of 7 hours onsite per week.
Contract duration
Permanent
Closing date for applications
Midday (12pm), Monday 14 October 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Thursday 17 October 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held in person at 4-8 Rodney Street, London N1 9JH on Tuesday 22 October 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
If you share our vision that ‘every young person should be empowered to gain the confidence, independence and skills they need for a better and brighter future’ we might have the perfect role for you!
ThinkForward is recruiting a Progression Coach in N5, London to join our team delivering our unique programme supporting young people into further education and employment. If you are….
· Passionate about, and have experience in, supporting young people to make amazing decisions about their futures
· Committed to equity, diversity, anti-racist and anti-discriminatory practice
· Persistent, empathic and agile in your style of work and able to apply a coaching approach to the delivery of our programme
· Able to tell the stories of our work through data
· Confident in running one-to-one and group work sessions
· Knowledgeable of employability practices and the importance of tailored progression planning for young people
…then please click on the job pack for our role description and information pack for more details about ThinkForward and the role you could play, then apply via CharityJob with your CV and cover letter.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for Two New Business Account Handler to join our team.
Location: Lancing, West Sussex (Hybrid Working)
Salary: £27,726 per annum, Band D, Level 3.
Working Hours: 35 hours per week- 3 days minimum in the office
Job Type: Permanent
We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.
About the Role:
As a New Business Account Handler at Unity Insurance, you will focus on acquiring new business within our core charity markets, particularly small to medium-sized charities. Your role will be telephone-based and 100% focused on generating new business and revenue growth by offering high-quality, tailored insurance solutions. You will also manage end-to-end client relationships, ensuring excellent service from initial inquiry to policy set-up and aftercare.
This is a crucial role in driving our sales growth, so we are looking for a proactive and dynamic individual who excels in communication, problem-solving, and client engagement.
As the New Business Account Handler you will have:
- Experience or understanding of the commercial insurance industry, particularly within the charity sector.
- Familiarity with the insurance needs of youth charities and related organizations is an advantage.
- Excellent customer service skills with the ability to build strong relationships and trust.
- Professional insurance qualifications (e.g., Cert CII or Diploma in Insurance) or a commitment to achieving these.
- Proven sales, influencing, and negotiation skills, with a strong focus on achieving targets and delivering the best outcomes for clients.
Key responsibilities as our New Business Account Handler:
- Achieving targets set in respect of new business growth and lead generation and other key performance indicators
- Lead generation on various new business campaigns
- Offering information, guidance and quotes to prospects in respect of their insurance needs and converting these to clients
- Completing the key task of “fact finding” to identify clients’ requirements and to provide a quotation to fulfil their needs
- Using the information gathered, to determine which insurers will provide the most competitive rates for the covers required
As our New Business Account Handler in return, we offer you:
- Work in a way that suits you, your role and your department
- Be proud to say you’re part of a team with Investors in People (Gold)
- Plenty of opportunity for learning and development
- 28 days holiday a year, plus bank holidays rising to 32 days after two years
- Four extra days to look after your family when they need you
- Three extra days over Christmas
- Maternity/Paternity Leave
- Flexible /Hybrid Working
Closing date: 11:59pm Sunday 6th October 2024
Interview will be held week commencing Monday 7th October 2024.
Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!
The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.
Strictly no agencies.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for an enthusiastic and motivated candidate to join our team at The Bridge! We are a women's health and wellbeing charity that runs projects and services which address health and gender inequalities.
Want to work within a charity?
Be a welcoming and supportive presence for all who walk in our door?
Provide vital support for the running of women's health and wellbeing services for our community?
You’re our ideal candidate if you’re friendly and approachable; a real team player with excellent interpersonal skills and a passion for delivering top-notch customer service. Comfortable working in an often busy space, you’ll remain calm and organised under pressure, handling enquiries and offering information and assistance in a friendly, approachable manner.
This is the perfect opportunity for anyone looking for experience working in a mission-driven organisation dedicated to improving women’s health and mental wellbeing.
Sounds like you? Then we want to hear from you!
We have two vacancies avaliable with the below shift patterns:
vacancy 1 vacancy 2
Mondays: 16:00 - 20:30 Thursdays: 16:00 - 20:30
Tuesdays: 16:00 - 20:30 Fridays: 15:30 - 20:15
Wednesdays:16:00 - 20:30 (9.5 hours per week total)
Fridays: 07:45 - 13:00
(19.5 hours per week)
the main purpose of the role:
- to offer high quality customer service to all visitors and enquirers;
- to be responsible for the day to day operation of the reception area, providing information efficiently and effectively;
- to undertake administration for gym membership and meeting room bookings;
- to undertake additional general administration for The Bridge and provide administrative support to the management team when required.
Please note this post involves some evening work.
For more information please see the attached Job Description.
The client requests no contact from agencies or media sales.