Head of CRM Data and Insight

The Development and Alumni Relations Office (DARO) exists to support The University of Birmingham's academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community.

The postholder is responsible for developing and improving efficient systems and technical solutions that advance fundraising and alumni engagement in support of the Birmingham In Action campaign and beyond. With responsibility for an experienced team of 8 working across data, finance, and insight, this role has responsibility for DARO’s CRM (Blackbaud CRM), associated technical systems / integrations, information management, insight & analysis, reporting, user support, and gift administration. The postholder is DARO’s systems lead, with responsibility for development and maintenance of the CRM and associated information systems and integrations.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.