Family Support Worker

Key Tasks & Responsibilities

1          Provide information, advice and support to parents/carers of disabled children individually and in group sessions

2          Signpost parents/carers to appropriate services for their whole family provided by the statutory sector, voluntary sector and Umbrella

3          Supporting parents/carers to access and engage with services as appropriate

4          To hold a small caseload of families who need early intervention support, providing those families with more intensive support including regular telephone calls, home visits, signposting and attending meetings and appointments with them.

5          To work closely with Umbrella teams, ensuring a smooth handover

6          Develop and maintain strong and effective working relationships with staff working with disabled children and their families employed by other local agencies

7          Develop a high level of knowledge of local services

8          Facilitate a comprehensive range of well supported parent support groups across the area, taking account of geographical and community issues

9          Supporting and directing volunteers to provide peer support and help with group activities

10       Collating and reporting on relevant statistical and other performance information

11        Working with parents/carers to continually improve the service. 

General Responsibilities

1          Manage and organise your own time and activities to ensure tasks are prioritised, and agreed deadlines are met

2          Assist with the marketing and promotion of the service

3          Work closely with Parent /Carer Forums and Information, Advice Support Services.

4          Take an active part in continuing to develop own knowledge and skills relevant to the job, attending training as required

5          Keep clear and comprehensive case notes

6          Maintain confidentiality

7          Support parents/carers and young people to express their views

8          Work with parents to identify and develop new ways of providing effective support to parents, including the use of ICT and social media

9          To contribute to Umbrella service reports and bulletins.

Other Requirements

In accordance with relevant legislation, to take all reasonable care of your health, safety, and welfare and that of other people and premises affected by your work

In discharging the duties and responsibilities set out in the job description to ensure compliance with Equal Opportunities policies and principles.

In order to achieve the objectives of Umbrella, the post holder will need to work flexibly, including out of hours

This is not a full and complete statement of duties and responsibilities, which may be amended in the light of changing needs of parents and carers, after consultation with the post holder