Membership Administrator

We're looking for a Membership Administrator to join our small, remote team to support our growth and deliver for our members. 

This role will support the membership functions of the NI to look after the day-to-day administrative tasks relating to member services, including maintaining databases, managing renewals, and providing customer service to members. This role is critical in supporting the organisation’s mission to engage and retain members, ensuring they receive value and are satisfied with their experience.

Job Summary:
The Membership Administrator is responsible for overseeing the membership process from onboarding new members to managing ongoing renewals and maintaining the membership database. The role involves ensuring that members receive excellent customer service, timely communication, and accurate information about the institute’s services and benefits. The position requires strong organisational skills, attention to detail, and proficiency in database management.

Key Responsibilities:

1. Membership Administration
2. Customer Service
3. Communications 
4. Data Management and Reporting

Qualifications and Skills:
• Essential Experience:
o 2-3 years of experience in membership administration services, customer service, or administrative roles.
o Proficient with CRM or membership management software, including database management and reporting.
o Skilled in delivering exceptional customer service within a professional environment.
o Experience in administering a membership or customer renewals process.
o Background in non-profit organisations, associations, or professional membership.

Work Environment:
• Mainly working from home so could be based anywhere in the UK. There will be some travel with regular meetings in London.

Flexibility and Accessibility: We offer flexible hours and remote working options to accommodate individual needs. There will be support available for remote workers who may require specific adjustments, such as ergonomic setups or assistive technologies.

Commitment to Inclusion: We are committed to fostering an inclusive workplace where everyone feels valued. We welcome applications from candidates of all backgrounds, including those from underrepresented groups in the finance and nuclear sectors. Our recruitment process is fair and accessible, and we are happy to provide accommodations upon request. If you require adjustments to the application process, please contact us so we can support you.