Bereavement Support Advisor

Main function of job

This is a key role in the Bereavement Support Service. The team provides a wide range of services, including the Helpline, online enquiries, online community, Family Days, and online and printed resources.

The aim of this post is to provide consistent, high-quality emotional support to bereaved families who seek support from the Lullaby Trust.

1. Proactively engage bereaved families with the support service, respond to bereavement support enquiries and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

To be the primary contact for the bereavement support services.

To cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.

Proactively engaging with bereaved families through social media and other online platforms.

Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy

Send materials to bereaved contacts, including bereavement packs and follow up e-cards,  and ensure all paperwork and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.

Ensure any messages on Bereavement Support FB Groups are monitored and advice is given via befrienders where appropriate

To arrange face to face events for bereaved families including family days, York Carol Service and memorial events to an agreed programme.

Work with the Engagement Team around social media bereavement support posts.

 2. Respond to all enquiries regarding the Care of the Next Infant (CONI) programme.

Respond to CONI enquiries from families and professionals and pass referrals to the CONI team in a timely way.

Update the CONI spreadsheet on enquiries progress and outcome.

Ensure families are offered Bereavement Support

3 Manage the Befriender programme with the Head of Support and Information and deliver training to befrienders and support befrienders in their role.  

Support Befrienders in their work by maintaining regular contact and support, offering advice and guidance when required.

Keep Befriender records up to date

Allocate Befrienders when required, ensuring there is an even spread of work between the befrienders

To collate, finalise and send out the Befriender newsletter on a monthly basis in conjunction with other members of the Team

Plan and deliver befriender training to new and existing befrienders

Support befrienders in their role and deliver regular online catch up sessions.

Help with the organisation, administration of the Befriender Conference and other events, facialitaing sessions and presentations.

Support the administration and preparation of Befriender Training, attend and participate when required and assist with the new befriender digital documents.

5 Ensure the bereavement support services are promoted to bereaved families and professionals working with bereaved families

Assist with the facilitation of Bereaved Families’ Panel and running online sessions.

Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.

Attend events as required to represent the Lullaby Trust’s bereavement support services

6 Ensure the records and services of the department are kept up to date

Ensure bereaved contacts are added and updated on Excel and Raiser’s Edge

Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice

Collate statistics, as required on areas of work within the support services team.

Assist with the services’ evaluation and impact processes including self-evaluation feedback.

Provide other administrative support to the team as required.

Other:

Attend and participate with External Supervision sessions.