Carer Support Energy Advisor

About the role

We are seeking a dedicated and compassionate Energy Advisor to join our team at The Carers' Centre. The successful candidate will provide essential advice and support to unpaid carers and their families struggling with fuel poverty and financial challenges, helping carers to navigate the available resources to improve their financial health. This role involves assessing clients' needs, offering practical solutions, and connecting them with relevant services to improve their energy efficiency and reduce their fuel costs.

This is a new role which will be delivering part of a national collaborative project to reduce fuel poverty for unpaid carers. This is a highly rewarding role, making a significant difference to carer's lives.

About you

We are looking for someone with proven experience in a similar advisory or support role, preferably within the energy or social care sector.

You will need a strong understanding of fuel poverty issues and available support mechanisms. You will have excellent communication and interpersonal skills, with the ability to empathise with and support individuals, as well as building excellent collaborations with partner organisations.

You will be comfortable with working to targets and aiming to achieve the best possible outcomes for the carers you support.

You will enjoy collaboration with a range of stakeholders, but also be able to work on your own initiative.

Although knowledge and experience in financial support/energy advice would be advantageous, full training will be provided for the right candidate who is passionate about the subject and improving the lives of unpaid carers.

About us

The Carers’ Centre is a local independent charity with a big vision! We want to live in a community where unpaid carers are fully recognised, valued, and supported. By joining The Carers’ Centre, you are joining a team dedicated to helping families across Bath and North East Somerset when they need us most.

We provide trusted information, advice, and support to unpaid carers of all ages, enabling them to maintain or improve their health and wellbeing, stay in control of their caring role, and get connected with others in a similar situation to them. In addition, we work with the wider community to improve recognition and support for unpaid carers.

We are committed to safeguarding and promoting the welfare of children/young people and vulnerable adults and expect all staff and volunteers to share this commitment. All applicants are subject to a satisfactory Disclosure and Barring Service check and at least two independent references.

We are committed to providing services that embrace diversity and promote equality of opportunity.

Why join us?

• We want our employees to have more control over their work/life balance, that’s why we offer flexible start and finish times, as well as the ability to enjoy our beautiful riverside office which comes with free parking, and to work from the comfort of your home.
• With work/life balance in mind and the many caring roles we know people can experience, we make sure our policies work for families.
• By joining The Carers’ Centre, you’ll be part of strong and dedicated team, where collaboration and support is at the heart. We’re all in this to make the world a little better.
• As a small but powerful local charity, we rely on digital innovation. You’ll have access to a large suite of digital tools to support you to make the biggest impact in your role.
• As well as all this, you will receive a 5% pension contribution, generous sickness pay, 23 days annual leave plus bank holidays and discounts through an employee discount scheme. In addition, you will also get an additional day of leave each year, for 5 years.