Digital Manager

Job Title - Digital Manager

Location - Hybrid working including 2/3 days per week at BSG Office, London NW1 4LB

Reports to - Head of Digital

Other Regular Relationships - BSG Team, External Agency Relationships
 

About The BSG

The British Society of Gastroenterology (BSG) is an organisation focused on the promotion of gastroenterology and hepatology within the United Kingdom. It has over 4000 members drawn from the ranks of physicians, surgeons, pathologists, radiologists, scientists, nurses, dietitians and others interested in the field.

Founded in 1937, it has grown from a club to be a major force in British medicine, with representation within the British Royal Colleges and consequently the Department of Health and Government.

The BSG believes that equity of opportunity is of fundamental importance for everyone involved in our organisation. We welcome and actively seek to recruit individuals to our activities regardless of race, religion, ethnic origin, disability, age, gender or sexual orientation.

The BSG delivers a wide range of projects, many of which involve digital touchpoints and interactions which serve as the conduit for interaction with our membership. The Digital Manager will be a role that ensures that all digital operations are optimised to deliver a first-class membership experience to both our members and BSG Staff.

Roles and Responsibilities

To support the Head of Digital and Membership secretary in operations of the BSG website:

• Understand all current core functionality of the website - troubleshooting bugs and technical issues
• Identifying areas for improvement and development – understand and help drive the digital roadmap
• Assume day to day management and assume POC for our digital / security and infrastructure agencies
• Reporting and analytics – own and improve on the reporting suite for site performance and membership operations

Membership experience, including but not limited to:

• Day to day support in membership operations
• Support membership secretary with Member’s trouble tickets
• Develop and craft a good member experience and user journey across all digital touchpoints – enhancing and refining them where possible

Managing new Digital Project delivery as they arise eg. Education/e-learning offering and subsequent development, streaming etc.

Improve data quality across all systems, identify gaps in information in records, and update where necessary, keeping a record of all changes

Attend the BSG Live Annual Conference (travel required)

Key Competencies

• Excellent understanding of the importance of systems integration, user experience and user journeys
• Excellent data and metric analysis abilities
• Good time management and organisational skills with the ability to delegate and prioritise work across multiple projects
• Proven ability to establish targets and manage budgets and cost across a range of projects
• Competency in using Microsoft’s suite of products
• The ability to use various marketing software such as Google Business Tools, Adobe Suite, Hootsuite, Kentico Xperience, ZohoOne, Fasthosts, Cloudflare, Zapier
• Enthusiasm and a proactive work ethic
• Excellent communication skills across a range of seniority levels
• Good problem-solving skills and the ability to “think outside the box” and suggest novel solutions
• Desire to develop your own skills and knowledge
• The ability to provide, accept, and act appropriately, on feedback
• Willingness to embrace new ideas and adapt to changes

Essential - Experience and Skills

• Proficient understanding of CMS platforms and how they operate
• Proficient understanding of CRM platforms and how they operate
• Understanding of project management principles and concepts
• Strong verbal and written Communication skills in English with excellent attention to detail
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills

Desirable - Experience and Skills

• Kentico CMS Experience
  
• Zoho One Experience
  
• Experience in a membership organisation desired but not essential
  
• Good working knowledge of GDPR and data policies
• Stakeholder engagement experience desired but not essential