Community Experience Operations Assistant (4-6 month fixed term contract)

Job summary:

Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.

The Community Experience (CX) team ensures that The Charity’s wonderful community receives excellent customer service.  As part of this important team, you will contribute to providing an exemplary core operations function, over our busiest period, guaranteeing a high quality experience for our donors and supporters through their journey with the Charity. You will work on maintaining essential data streams between external sources and our database, as well as the relationships with both supporters and suppliers that underpin them.

Everything the team does is about ensuring CX excellence, from handling first communications and processing income, through to ensuring that an appropriate ‘thank you’ is received. Working closely with the Fundraising, Finance and IT teams, you will be responsible for ensuring data is imported and reconciled accurately on our database in the most efficient and effective way possible.

 

Who we’re looking for:

A multi-tasker with strong numeracy and literacy skills, you’ll have an excellent eye for detail, strong organisation skills and the ability to deliver a consistently high level of service in a busy environment.

You’ll have a friendly and can-do manner with excellent communication skills and will be confident working with a range of stakeholders and supporters.

 

Key accountabilities:

• Respond to inbound donation enquiries in a professional and timely manner
• Manage accurate daily bank reconciliation tasks, working closely with the Finance and Fundraising teams, as well as supporting on month end reconciliation processes
• Process fundraising and donation data into our Salesforce CRM from multiple external sources such as JustGiving
• Process donations made via website, post and phone, including responses to mailings and appeals
• Provide administration support, including preparing thank you letters and carrying out data hygiene activities
• Ensure Salesforce CRM data is accurate and up-to-date and used effectively and consistently for recording information, communication and activity

 

You’ll be a great fit if:

We encourage you to apply to the role even if you do not meet all of the criteria.

Experience:

• Delivering administrative support in a busy environment at a charity, or in a finance or data-focused team
• Working as part of team and able to demonstrate effective collaboration
• Working with a CRM database to record information

 

Knowledge, Skills & Abilities:

• Excellent attention to detail and accuracy, especially with numbers
• Excellent all-round communicator
• Highly organised, confident and capable of taking initiative
• Able to work with a range of people, both remotely and face-to-face, understanding their needs and communicating in an efficient and empathetic way
• Able to manage a varied and complex workload, working flexibly, prioritising competing demands and meeting deadlines and targets
• Self-reliant and confident IT user including internet, databases, and MS Office, particularly Excel and Outlook

*Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.

 

What we’d like to give you:

You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference.

Location: While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 3 days in the office each week.

Working hours: This role is 37.5 hours per week, with some out of hours working for a fixed term period of 4-6 months

Benchmarked salary: c. £23,550 (dependent on level)

Our amazing benefits:

·       25 days annual leave (pro-rated for those who are part-time).

·       Occupational Sick Pay

·       Hybrid working

·       Flexible working

·       Wellbeing support including professional counselling

·       A personalised on-boarding programme

·       Perkbox – our team discount portal

·       Health care vouchers

*Some of these benefits are non-contractual and are subject to change

 

Diversity & Inclusion:

The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.

We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.

You can find out more about what we’re doing to become a diverse organisation here.

 

Eligibility to work:

Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.

 

How to apply to our team:

Please apply by going to our website and clicking ‘join our team’ button, attaching your CV and a covering letter explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours.

We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please drop us a line via our website.

Advert close date: 18 July 2024

First interview date and location: TBC over Zoom

Second interview date and location: TBC at our office in Fleet

 

The post holder will also:

·       Contribute to achieving the objectives of The Brain Tumour Charity

·       Live and breathe our values by being bold, collaborative and innovative, with a community-first  approach to everything you do

·       Undertake any additional and ad hoc tasks as required

·       Participate in team meetings and other meetings as required

·       Monitor and evaluate activities and provide written reports

·       Represent The Charity at external events in a professional manner

·       Work within an equal opportunities framework

·       Adhere to all The Charity’s policies, procedures and working

·       Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies

 

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