Head of Brand & Communications

We are seeking a highly skilled Head of Brand & Communications to join our team at Tapping House in King’s Lynn Norfolk. This is an exciting opportunity to lead our team to develop, build and execute our brand voice and a comprehensive communications strategy.

Tapping House is a leading end-of-life charity. We believe in living life to the end and bringing joy to patient’s lives, so we work with everyone as an individual, supporting them on each step of their journey. This year the Hospice will support 1,500 patients not all of them at the very end of life, some referred at the beginning of their journey, but hundreds of people will be supported to live a good life and achieve a good death, in the place of their choice – at home or Hospice. And for every one of them, there is likely to be a spouse, a sibling and probably some children and even grandchildren. This year we will support close to 4,500 patients and family members. 

Tapping House is the only independent hospice covering Norfolk and North Cambridgeshire and one of the few nurse led Inpatient Units in the country. We believe this quality enables us to deliver the most compassionate, dynamic and proactive end of life care. We are a centre of clinical excellence educating staff to remain at the forefront of care. The Hospice serves as an education centre for palliative care for Addenbrookes University Hospital, the Norfolk and Norwich and Queen Elizabeth Hospitals, GPs, community teams and care homes

Following a thorough review of our current marketing and fundraising practice, the Hospice is looking for an innovative and forward thinking Head of Brand and Communications to lead our Marketing & Communications Team. The post holder will be joining the charity at an exciting time of brand repositioning. The overarching purpose of the Marketing & Communications team is to support the vision and values which enable Tapping House to deliver its organisational strategy and strategic goals:

•      Ensure patients and their families remain at the heart of our service

•      Grow our sustainable income to cover annual costs and build reserves

•      Recruit and retain the highest calibre staff to enable the delivery of excellent care

•      Identify and embed a programme of continuous quality improvement

•      Empower staff, volunteers and communities through development and provision of innovative education programme

Your role in our mission…

As a Head of Brand & Communications you be responsible for developing our influence, building our brand and growing awareness. You will raise the profile of Tapping House amongst key target audiences, managing a team to deliver projects that command media attention and coverage, and you will work with the media to shape major fundraising and influencing campaigns and build our brand voice.

You will ensure excellent PR support for our integrated place-based end-of-life services. Seeking to strengthen our regional and local voice and influence thinking around end-of-life experience.

As a member of Tapping House’s operational management group you will play a role in the wider organisational management and leadership.

This is an ideal opportunity for someone with substantial experience in public relations (in-house or agency) who wants to take the next step in their career and where it will make a difference to their community.

Please note: You must be eligible to work in the UK to apply for this vacancy. Tapping House is not able to offer visa sponsorship.