Full-Time Jobs in West Midlands
Age UK are recruiting for Network Engagement & Support Managers to work closely with a regional allocation of local Age UK partners to:Establish strong relationships with local leaders in particular COs and Chairs and develop a comprehensive understanding of each allocated partner, their strategy, priorities, specialisms, and challenges acting as a sounding board for strategic development, planning and problem solving.
Facilitating effective connections and engagements that enable knowledge sharing and learning and specialist or peer support between partners, the national organisation, within regions and with outsourced support where appropriate.
To be a subject matter expert on allocated local partners, gathering intelligence and disseminating appropriately, advocating on behalf of the network by working collaboratively across the team and division to give an amplified voice to partners within the national organisation and governance.
This is a home-based role for UK based candidates only.
There is a requirement to travel to Network partners across the UK as and when required. This may include overnight stays.
Age UK Grade 5N
Must haves:
- Excellent interpersonal and communication skills and demonstrable experience of building and maintaining effective working relationships with diverse stakeholders in a complex environment.
- Good influencing, negotiation and persuasion skills with senior managers and stakeholders to enable the delivery of positive solutions.
- Excellent organisational and planning skills with the ability to prioritise workloads, maintain systems, manage competing demands and work calmly and confidently under pressure.
- Excellent oral and written communication skills including developing board papers, reports and briefings, with a flair for adapting tone and message for different audiences.
- Proven ability to analyse complex information and make decisions/formulate recommendations quickly, communicating information clearly and accessibly.
- Proven experience of improving outcomes for stakeholders through collaboration and coordination along with an ability to use own initiative to take action.
- Well-developed understanding of the environment affecting statutory, private and voluntary sector organisations
- Well-developed understanding of charity governance and service delivery
Great to haves:
- Keen understanding of issues faced by older people.
- Knowledge of the role of statutory, voluntary and private sectors in relation to service provision for older people.
- Knowledge of services for older people, with a particular focus on those provided by local Age UKs.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Location: Remote - Multiple locations
Gloucestershire · Wiltshire · Dorset · Somerset · Cornwall · Devon · BristolHome based in the South West
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 09 October 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 18 and 21 October 2024
As part of the selection process, you will be required to complete an IT assessment.
Anticipated start date and induction: 02 December 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
My client is a health charity that seeks to make a vital difference to the lives of local patients and the care they receive. From funding specialist services to investing in pioneering research, they look to enhance care, experiences and outcomes for thousands of patients every year.
At present they are looking to recruit an interim Financial Controller to lead on a review of the organisation’s accounting controls including transactional processes, financial accounting and audit procedures.
The successful candidate will be a part or fully qualified Accountant with a track record of working in the Not-for-Profit space. Comfortable with working remotely, you will be self-motivated and enjoy the variety of tasks outside of business as usual.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Senior Data and Innovation Manager
Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham
Salary: £43,500-£47,500 (London) or £42,000-£45,500 (Manchester and Birmingham)
Hours: full-time (37.5 hours per week), part-time considered (minimum 30 hours per week)
Contract: Permanent
Overall purpose
Reporting to the Director of Finance and Operations initially, the role holder will have technical leadership and overall responsibility for managing the Data and Innovation team. This team helps Breaking Barriers maximise the value of its data, by conducting analysis and managing the CRM (Salesforce) and related software.
The team works across all areas of the organisation to improve processes, unlock efficiencies through automation and generate insights from data. They ensure that data is utilised to inform any innovations or refinements to our services.
The successful candidate will be an entrepreneurial manager with a high level of data literacy. We are looking for someone strategic, highly organised and a strong people and team manager. They will be confident at communicating data in a variety of ways to a large range of audiences, identifying key take-aways and the broader implications of the findings on our clients and programming. They will also be able to train others in key data analysis and communication skills.
Breaking Barriers is a fast-growing organisation, the ideal candidate will embrace the challenge of growing the team and Breaking Barriers’ data presence externally.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Which location you are applying for
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Service Designer
Home based, remote working
£42,000 - £45,000 pa plus excellent benefits
35 hours per week
Do you enjoy working in cross-functional teams to design end-to-end services and experiences? We are looking for a brilliant Service Designer to join our team, designing, building and iterating services and products that span the whole of RNID. With a focus on translating and joining up user and organisational need, you will support us to deliver user-centred services to the 18 million people in the UK who are deaf, have hearing loss or tinnitus.
You should have professional experience working as a Service Designer or in another similar role. Our Service Designer will design user-centred experiences for complex services. You will:
Be passionately user-focused by recommending and supporting suitable approaches to understanding users and their needs. You support colleagues across a variety of roles to translate user insights into outcomes.
Ensure evidence and context-based design by collecting and synthesising evidence from best practice, research, and testing to inform your work.
Understand strategic goals and deliver work that supports them while considering organisational constraints. You focus on outcomes rather than solutions.
Collaborate in partnership with multiple teams and roles across the matrix to design the very best outcomes.
Create strong relationships by identifying and engaging key stakeholders. You listen to their needs and use evidence to bring the user need to life and to explain and influence decisions.
Prototype for both digital and non-digital services, working with designers and non-designers. You use prototyping to test and iterate designs and choose the right level of fidelity for the task.
Bring a digital perspective by being responsive to changes in technology and being able to design services that meet users’ needs in the digital environment.
You are passionate about user-centred design and placing people who are deaf, have hearing loss or tinnitus at the heart of cohesive, impactful services. You are confident engaging with and influencing stakeholders and involving subject matter experts and users throughout the design process. You instinctively ‘think ‘outside the box,’ striving for excellence, and you work well autonomously and as part of a team.
We are RNID. Together we’ll make life more inclusive for deaf people and those with hearing loss or tinnitus.
Our charity has been through a complete transformation, while building on the best of our past. We’ve returned to our former, much loved name, become wholly remote working, and established a new strategy, focused on reaching the 12 million people in the UK who are deaf, have hearing loss or tinnitus.
We are creating a radically different culture which is externally focused, curious, evidence-based, deliberate, agile, and future orientated. Our values are at the heart of what we do.
We strive to be and continue to connected to our communities, insightful and confident in what we do and who we are, curious in everything we do and passionate about our purpose.
We are ambitious and this is where you come in.
We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
In your application for this role, please include a weblink to examples of your work or portfolio, evidencing what you will bring to the role. Please include this within your CV or cover letter.
Closing date: 30 September 2024.
Interviews: 9-10 October 2024
Supporting people who are deaf, have hearing loss or tinnitus
This role will play a key role in delivering our ambitious policy influencing programme, helping to develop and advocate for the policy changes needed to reduce, prevent and eventually end the need for food banks in the UK. It will focus on developing Trussell policy positions in either employment support (especially for people with barriers to work) or disability and sickness benefits. The role will also lead the development and implementation of influencing plans in that policy area.
Role responsibilities
·Lead the development of policy solutions and positions
Leading the development of credible policy positions and implementable recommendations in the specified policy area - either in relation to employment support and conditionality, particularly for groups facing significant barriers to work including disabled people and single parents; or in relation to the disability benefit system, particularly Personal Independence Payments and the Work Capability Assessment.
Working with the Policy and Public Affairs, Network Operations and Participation teams to ensure our policy influencing has a robust evidence base.
Where appropriate, developing policy in collaboration with food banks in Trussell’s network and lived experience partners. Building on success of existing participatory work to ensure it is rooted in the lived experience of individuals affected by poverty. This includes ensuring an ethical approach to policy development in line with our values.
Working effectively with other expert partners to strengthen policy development and build alliances to support influencing, including project management and oversight of joint policy development and positions.
·Planning and delivering impactful policy activity
Leading the development of an influencing strategy for the policy area aligned to a theory of change. Ensuring policy outputs are timely, high-quality and support engagement with key audiences, including national and local governments across the UK. Co-ordinating responses to reactive work in areas, including policy consultations, activity in Parliament, in the media or in response to network requests.
·Developing policy narratives and key messages
Co-ordinating the development of the narrative and key messaging in the areas, maintaining a key message bank, with tailored lines for target audiences as needed.
·Representing Trussell and promoting the organisation’s policy positions to external stakeholders
Working proactively with Research, Public Engagement and Network Operations teams to identify opportunities to promote the organisation’s policy positions and recommendations to key audiences. This could include presenting at policy and campaign events, workshops with food banks and media interviews.
·Building and managing strong relationships with key external stakeholders
Developing relationships, partnerships and networks to help raise the profile, credibility and influence of the Trussell Trust and our policy positions in the specified policy area, including with relevant policy makers, politicians, civil servants, sector partners and church-related organisations working in key policy areas.
Person Specification
Technical skills and minimum knowledge:
· Track record of successfully developing policy solutions, including credible and implementable proposals in either the area of either employment support or disability and sickness benefits.
· Track record of successfully influencing politicians and key decision-makers to achieve strategic goals at different levels of government.
· Track record of delivering strategic policy influencing activity based on robust evidence, from development to evaluation.
· Demonstrates a detailed understanding of policies in relation to either employment support or disability benefits and the impact on UK poverty and hunger. Can explain policy motivations of main political parties and can advise on how to influence them most effectively on either area.
· Demonstrates an understanding of effective policy development and influencing, including knowledge of the machinery and structure of government (UK, devolved, local) and experience of informing campaigns activity to mobilise support for policy change.
· Excellent written and oral communication skills, particularly in demonstrating enthusiasm and experience when communicating complex topics to non-specialist audiences.
Behaviours and competencies:
· Works collaboratively, managing challenges in a constructive manner
· Balances competing priorities and work to tight deadlines
· Demonstrates a dedication to the values of the Trussell Trust
· Demonstrates empathy for people from disadvantaged, marginalised or socially excluded backgrounds
· Role models inclusive behaviour, values and leadership
Key Stakeholders
· Wider Policy and Research department, including Senior Research Manager and Senior Policy Partnerships and Campaigns Manager
· Network Operations directorate, in particular, policy and public affairs and network leads for Scotland, Wales, and Northern Ireland
· Organising and Local Mobilisation department
· Participation team
· Public Engagement and Strategic Communications directorates
· Key UK Government departments and local authorities in England
· Policy partners e.g. policy colleagues working in key sector organisations
· Food bank network
Our Values
Trussell is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.
Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued. We welcome people of all faiths and none and those that are committed to these values.
We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic (BAME) backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
AAFDA was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.
Each year, around 150 families lose a loved one to domestic homicide. The actual number of suicides as a result of domestic abuse remains unknown. Most of these families suffer significant problems including relationship breakdown, job difficulties/loss and mental and physical health issues. We help these families in many ways, our prime function being to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after domestic homicide.
AAFDA (Advocacy After Fatal Domestic Abuse) is a growing Charity and to meet the demands of this growth, we are looking for an exceptional candidate to join our team in a highly rewarding opportunity. Although home based, some travel will be required - frequency will be commensurate to the role. We welcome applications from candidates with experience of domestic abuse. We are also committed to diversity and strongly encourage applications from those with Black and/or Minoritised backgrounds.
Our Specialist Advocates support families impacted by fatal domestic abuse through provision of lay advocacy for and on behalf of families with a range of statutory service providers (e.g. those conducting reviews and inquiries, social services, police, housing) and work to build good relations between all parties. To ensure that families get the support they need, you will use AAFDA’s Home Office endorsed seven-step approach to working with individuals and families, to ensure that they receive the best possible support and advocacy to restore dignity and relief for families and to help them cope and recover. Through trauma-informed approaches, you will:
- listen to families and advocate for them in a complex system that too often treats them as passive participants and overlooks the value of their insight;
- provide information, support, guidance, advice and advocacy on Domestic Homicide Reviews, Mental Health Reviews, Inquests, Independent Office of Police Conduct inquiries and other types of Inquiries;
- manage families’ expectations of the legal and procedural processes facing them by supporting families in meetings with agencies such as health, police and local authorities;
- give families practical help on a wide range of issues - including help with letter writing or advocating with employers and local authorities on the families’ behalf;
- Support AAFDA in our bringing families together in AAFDA’s peer support events, such as the Hear Our Voice weekend and the on-line peer support Zoom sessions, where families can speak with others to share their experiences and stories. This will involve occasional evening work.
This role is offered on a full-time basis.
In return for joining us, we will offer you:
- 25 days annual leave per annum, plus bank holidays
- Excellent development and training opportunities
- Pension Scheme
- Healthcare Scheme
- Employee Assist Scheme
To apply for this role, please submit a supporting statement along with your CV.
Closing date: 5pm on the 17th October.
Applicants will be shortlisted according to how well they meet the criteria in the person specification. Please highlight and explain how you meet these in your supporting statement. If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants. Please note that we will not progress applications where the supporting statement does not address the criteria for the role being applied for.
The client requests no contact from agencies or media sales.
Prospectus is delighted to be working with Cruse Bereavement Support in their search for a HR Advisor who will play a crucial role in delivering an inclusive and people-focused HR service across the organisation. This is a full time, permanent role, offered on a remote basis.
Cruse Bereavement Support is the leading and largest grief charity in the UK. They have been providing bereavement support for over 60 years and are constantly looking at new and improved ways they can reach and support more people, in a way that is right for them.
Reporting to the Director of Finance and Corporate Services, the HR Advisor will act as the primary point of contract for all operational HR matters, developing and strengthening relationships between employees, line managers and HR. The HR advisor will manage the administration associated with employee lifecycle, from recruitment to onboarding, and provide the first-line support for employee relation issues. The postholder will also act as one of the points of contact with external HR support, building an effective working relationship.
To be successful, you will have significant experience as a HR professional, having previously advised and supporting managers in a range of employee relations. You will be CIPD Level 3 or equivalent, with experience of coordinating end-to-end recruitment from advert to onboarding. You will be an excellent communicator, able to build relationships internally and externally, with knowledge of upskilling managers across an organisation on HR policies. Experience of working in the charity sector is desirable, but not a must.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply please, submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.
Location: Remote - Multiple locations
West Sussex, UK · East Sussex, UK · Surrey, UK · Oxfordshire, UK · Kent, UK · Jersey · Isle of Wight, UK · Hampshire, UK · Guernsey · Buckinghamshire, UK · West Berkshire, UK
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South East region, which includes: Berkshire, Buckinghamshire, Guernsey, Hampshire, Isle of Wight, Jersey, Kent, Oxfordshire, Surrey, Sussex.
There will be occasional travel around the South East Region and you may be required to travel at short notice for face to face meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the ten SSAFA branches in the South East, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South East Region would be valuable.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 07 October 2024 . SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. As part of the selection process, you will be required to complete a verbal reasoning test and an IT assessment.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Company Description
Founded in 1922, the Institution of Chemical Engineers (IChemE) is the UK based and internationally recognised qualifying body and learned society for chemical, biochemical and process engineers. We exist to advance chemical engineering’s contribution for the benefit of society and strive to achieve our mission of Engineering a sustainable world.
We support our 31,000 members across the world in applying their expertise and experience to make an influential contribution to solving major global challenges, and we are the only organisation permitted to award Chartered Chemical Engineer status and Professional Process Safety Engineer registration.
Position
We are looking for a dynamic and proactive Senior Regional Engagement Manager to lead our dynamic UK field force, offering clear and supportive management to ensure high performance, and supporting our growth efforts in existing and new global markets.
As an integral part of IChemE’s management team, the role holder will represent the organisation’s key field force, supporting and driving operations through frequent liaison with other IChemE management, functional teams, member groups and committees. They will be a key contributor to achieving IChemE’s strategic goals
Alongside team leadership responsibilities, the role holder will develop and deliver their own regional strategy, working with regional HEIs, employers, and other priority partners to identify, nurture and grow sustainable relationships and engagement opportunities that positively impact IChemE’s member recruitment, engagement, and retention.
This is a field based role and as such extensive business travel will be involved, including a requirement to frequently attend the IChemE offices in Rugby and / or London.
This role is for a fixed term of 12 months in the first instance, with potential to extend to a permanent role subject to achievement of key deliverables.
Requirements
Our ideal candidates will have:
- A minimum of Degree level education
- At least 5 years work experience or proven practical and diverse work experience in a related field
- Be highly proficient and confident in people and change management
They will be able to demonstrate the following knowledge and experience:
- Experience and sound working knowledge of chemical, biochemical, process engineering and / or related sectors
- Experience developing and driving business plans to support execution of strategic plans
- At least 5 years’ experience working in a member engagement, business development, or sales-related role
- Proven experience forming partnerships and networks at the highest level with other organisations which bring mutual benefit
- Proven experience in leading a key account management framework
·Line management experience and ability to lead and motivate a team of individuals.
- Demonstrable experience of delivering and reporting against ambitious targets, KPI’s, budgets and deadlines
- High level of IT literacy including common Microsoft Office applications, on-line conferencing, web-meetings, and bespoke membership/customer databases
Key responsibilities of the role include:
- Employer engagement: through world class key account management, identify and develop links with a growing number and breadth of employer partners to grow our member base and increase engagement – going beyond the norm into new markets.
- Regional member development: key accountability for member growth at all grades in UK regions and beyond.
- Education partners: through world class key account management, identify and develop links with a growing number of education partners to broaden and grow our member base and increase engagement.
- Leadership and management: alongside leadership of IChemE’s dynamic UK field force you will: work with others internationally to lead implementation of growth efforts in new global markets; play an active role in company / departmental development projects and continued improvement initiatives; support our expansion into industry body and public sector partnerships to share best practise and increase market knowledge; and regularly report on progress towards KPIs and business plans.
IChemE is an international membership organisation and activities often take place outside of normal working hours. The job holder must be willing to attend and participate in such activities and associated travel. Additionally, the job holder will be required to liaise with colleagues located in different time zones on an regular basis to meet the needs of the business.
The client requests no contact from agencies or media sales.
Digital Empowerment Officer (Community Engagement)
Home Based covering a patch around Midlands
£28,718 to £31,909 per annum plus Excellent Benefits
Can you help to empower communities by championing the difference that digital inclusion can make?
Our client is currently recruiting for a Digital Empowerment Officer to join their Community Engagement team. As a Digital Empowerment Officer, you will lead in the coordination, development and delivery of digital inclusion projects, initiatives and activities for Platform customers and communities.
This is a role where you will be active in communities promoting the use of digital platforms, tackling barriers to digital exclusion, and helping to improve digital skills. Within this role, you will be building on the existing successes with the team and will receive support from your colleagues to be successful in the role.
The Digital Empowerment Officer will be responsible for supporting communities around the Midlands including Matlock, Ashbourne, Leicester, North Warwickshire and outskirts of Birmingham. Any required travel will be reimbursed in line with their current policy and current Inland Revenue Mileage rates.
What you can expect from the role
- Working with communities to promote the use of our client's digital services and customer portals.
- Working with internal stakeholders, you will be a digital specialist for project teams who are looking to understand the technological implications from the customer’s perspective.
- Working with external stakeholders and partners, developing relationships with Digital Champions Volunteers to help further promote the digital services.
- Producing marketing material for a range of digital and online training, events and initiatives through a variety of different methods, such as newsletters, blogs, social media etc.
- Playing a pivotal role in the testing and piloting of digital and Internet ready products.
What they are looking for in you
- A good understanding of how digital inclusion can help people and enthusiasm for digital solutions.
- You will be a people person; communication will be key to this role not only for working with our customers but also for working with external stakeholders.
- Experience of working in a customer engagement, community or voluntary environment would be preferred.
- A patient and empathetic approach.
- Proven ability to actively identify new ways to engage successfully with customers and communities.
- Due to the nature of the role the successful applicant will have a DBS check carried out before commencing employment.
- The successful applicant will also need to be able to drive and have access to a vehicle. Whilst part of the role will be home-based you will be expected to regularly travel to the communities around the Derbyshire Dales, Leicester and the outskirts of Birmingham.
Some of their great benefits include:
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme and cycle to work scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Forces Employment Charity is seeking a dedicated Client Advisor to join our Support Centre in Birmingham.
Role: The role of Client Advisor is to deliver the support centre function for the programme. Forces Employment Charity delivers a specialist programme to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.
The role reports to the Support Centre Manager and Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at the Support Centre, Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received and training is complete.
Principal Responsibilities:
· Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System.
· Make first contact with referrals within 2 working days and complete initial registration.
· Upload client information to case management system.
· Provide initial advice and guidance on registration.
· Support allocated caseworker to engage with the veteran after initial assessment.
· Support Veterans to obtain proof of service and sign required consent forms.
· Provide accurate and responsive telephone, text, social media and email ‘helpdesk’ support to veterans and other stakeholders.
· Record all interactions with accurately on the Salesforce case management system.
· To be flexible and complete any additional tasks, asked of you by the support team leader and Support Centre Manager
PERSON SPECIFICATION
Essential Competencies:
· High quality written and verbal communication skills, with a personable manner and excellent telephone technique.
· Experience of advising and supporting individuals.
· Excellent IT and keyboard skills.
· Experience of business administration, in particular the use of databases and customer management systems to accurately record data.
· Strong organisational skills with a desire to achieve through own initiative.
Desirable Competencies:
· NVQ Level 4 Advice and Guidance.
· Empathy for those who have served in the Armed Forces.
· Understanding of those in the Justice System.
· Salesforce experience, this training will be provided for the successful candidate if they are not already trained.
Security Clearance:
· Successful candidates will also be the subject of an Enhanced Disclosure & Barring Service (EDBS) check and Police Vetting (NPPV2).
Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.
If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Forces Employment Charity is seeking a dedicated Veterans Support Advisor to join our support team in Birmingham.
Role: As a Veterans Support Advisor, you will be the first point of contact to all clients, meticulous to detail and conscientious. The ideal candidate will be a self-starter with a strong customer focus, excellent telephone manners and be capable of working within a large team and on their own initiative.
The role reports to the Veterans Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received, and training is complete.
Principal Responsibilities:
· Communicate with clients on all channels including social media groups, webchat, e-mail, and telephone. Link to Salesforce and Adapt CRMs as required.
· Make first contact with clients registering with The Forces Employment Charity and TechVets
· Provide Advice and Guidance on registration.
· Support Veterans to obtain Proof of Service using Veterans UK Check Service.
· Support the TechVets Programme delivery to ensure relevant members are engaged at the first opportunity.
· Provide Advice and Guidance on the use of all available online tools.
· Capture the employment outcomes of all clients and for TechVets members gaining careers through TechVets support.
· Record all interactions with clients accurately on the Salesforce CRM where appropriate.
PERSONAL SPECIFICATION
Essential Competencies:
· Strong Communication Skills
· Excellent IT skills
· Excellent Telephone Manner
Desirable Competencies:
· NVQ Level 3 or 4 in Advice & Guidance
· Understanding on marketing and promotion
· Knowledge on the Employment market, Information Technology, and Recruitment
Security Clearance:
Successful candidates will be required to undertake a Ministry of Defence security clearance, which requires applicants to have been residents of the UK for over five years.
Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.
If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a fantastic opportunity for an experienced IPS Employment Specialist who is willing to work with people who have a history of offending and complex care needs. This exciting project provides an excellent service to project participants, their families, and the wider community.
The ideal candidate will have mentoring and coaching ability with a vibrant motivational nature that has resilience as well as passion to inspire change with those that are deemed the hardest to reach.
Role and Responsibilities
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Deliver 1-2-1 Individual Placement and Support session (IPS).
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Adhere to the 8 IPS key principles.
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To monitor performance and initiate and maintain high fidelity.
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Regularly meet clients to understand their needs, barriers, key skills, aspirations, and goals through completing a Vocational Profiling tool.
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Produce a Career Plan to help clients to progress into and sustain employment.
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Support job search, CV production, application forms, interview techniques, and career development.
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Assess and address client’s support needs including benefits advice (Better Off Calculation), disclosure, and provide support and guidance.
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Facilitate group interventions, where appropriate, to deliver key training messages whilst fostering a peer-support environment.
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Create referral partners to engage and generate referrals and to create collaborative working partnerships
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Source job opportunities for clients through tailored job search and regular contact with trusted employers.
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Employer engagement, to build relationships with employers to support development of jobs
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Provide In-work support to clients and employers to help sustain employment.
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To use own creativity and initiative to engage those that are deemed the hardest to reach.
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To engage learners of all learning styles including visual, auditory and kinesthetic.
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To plan, organise, prepare, and deliver training sessions and assess as required.
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To promote high quality training in accordance with AVision for Empowerment CIC.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a fantastic opportunity for a dedicated and passionate business development manager who is excited to support our purposeful movement that brings about a positive sustainable change in young people’s lives.
Business Development and Management
- Develop strands of commercial activity, including employer engagement and social value.
- Support application to and reporting on investment programs, funding, and grant-making for business development.
- Develop proposals and attend stakeholder meetings to negotiate business terms with new and existing clients.
- Assistance in organising and coordinating contracts, teams and services.
- Manage performance database and systems information to ensure operational efficiency
- Compile and prepare quarterly and performance reports
- Create and maintain progressive working relationships with key stakeholders.
- Research and analyse new initiatives to support growth.
- Attend meetings to drive organisational growth and visibility. Management and Governance
- Review potential structures to support dynamic work, such as social investment.
- Update policies and governance in line with organisational needs (when needed)
- Ensure effective use of project management tools, CRM systems, and other digital data system platforms to streamline operations and stakeholder communications.
The client requests no contact from agencies or media sales.