Senior Worker - Keeping in Touch

Do you want to work in a role where you can support people to rebuild their lives?

This is a 9 month fixed term contract role. 

Keeping In Touch is a phone-based service that offers advice and guidance to clients who have moved on from St Mungo’s emergency, residential and short-stay services into independent accommodation. Its aim is to help clients sustain their recovery and prevent them returning to rough sleeping.

In the Keeping In Touch Senior Worker role you will:

• manage and assess suitable initial referrals sent to the team email inbox
• support the team to contact clients at set intervals to carry out an assessment and find out how they are managing
• provide follow-up advice and guidance as needed, including signposting to specialist services
• promote Keeping In Touch to St Mungo’s services as part of preparing clients for move on
• provide reporting on KPI’s

You will line manage the Keeping In Touch Worker, helping to provide and develop the service and promote it to the wider organisation.

About you

We are looking for a highly motivated individual who is passionate about empowering clients to make a success of moving on from services into the community.  With either paid or voluntary experience of working with people affected by homelessness, you will be providing advice, guidance and information to clients who will be at any point within two years of leaving services. 

You will be passionate about delivering excellent customer care and possess with your client focus will enable you to assess peoples’ needs and signpost them to suitable services.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

Closing date: 10am on Wednesday 11 September 

Interview and assessments on: Tuesday 24 September