Forcesline Advisor

Forcesline is SSAFA's frontline telephone service handling both day-to-day and more complex enquiries from the Forces community.

This role is to respond to contact made via the Forcesline helpline, which provides a welfare support service for serving, ex-service personnel and their families.  Enquiries include requests for information, practical assistance and emotional support.

About the team

You will work with a great team of advisors who are both experienced and skilled. Their experience covers former Samaritans, Pastrol Care, Social Work and Police Despatch Calling. As a team they learn and support one another.

About you

You will have had experience in delivering welfare support to others, and ideally this has been gained through a helpline. You will also need to be technically competent as most of this work will be done virtually through digital means.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on Sunday 20 October 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: TBC