Domestic Abuse Outreach Worker

The Domestic Abuse Service provides professional specialist, practical and emotional support to individuals from the Armed Forces community who are surviving domestic abuse. This includes support with housing applications enabling beneficiaries to secure a place of safety for themself and their children, access to counselling sessions, and application to military assistance providers who can provide financial support to meet specific beneficiary needs.

The Outreach Worker will respond to contact made to the service, which could be via the Stepping Stone Home, and provide personalised support to eligible clients with the aim of empowering them to lead independent lives.

About the role

We are looking for someone to manage a caseload from initial contact to case closure, providing direct support, advice, and guidance while ensuring appropriate onward referrals to relevant agencies. 

Providing bespoke listening and emotional support, you will assess and respond to the needs of clients in real time. You will deliver personalised and appropriate support with a high degree of emotional intelligence, demonstrating compassion and sensitivity to those experiencing domestic abuse, mental health difficulties, suicidal thoughts, or other vulnerabilities.

Working in partnership with internal teams, statutory bodies, and voluntary services, you will collaborate to enhance the support available to clients.

You will assess client eligibility for SSAFA support using a detailed knowledge of SSAFA Regulations, conducting regular reviews to ensure desired outcomes are achieved.

About the team

You will work with a small team; Domestic Abuse Advisor, Housing Manager and Family Support worker who are both experienced and skilled.

The team are trained in Safeguarding, Domestic Abuse, Housing, Benefits and other associated topics. As a team they learn and support one another.

About you

You will have had experience in delivering domestic abuse and welfare support to others. You will also need to be technically competent as you will be required to use varied digital platforms and software.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.