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Hospital Discharge Community Carer Support Worker

Stockport, Greater Manchester (Hybrid)
£26,343 (FTE) dependent on experience, open to jobshare
Full-time
Contract (12 months, to December 2025)

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Job description

Working as part of Signpost Stockport for Carers’ team to provide high quality support to unpaid carers. Working in partnership with Age UK Stockport’s Hospital Discharge Support team to contribute to, and in close collaboration with, the NHS Integrated Care Business staff team and other partners and stakeholders within the system.

 

To work positively to provide appropriate services to the unpaid carers of those Stockport residents who are being discharged from Hospital. The role is focused on working with carers, within their homes or other setting(s) that is appropriate and convenient for the carer, to ensure that they have the information and support they need when the person for whom they care is discharged, not only in that moment but for up to six weeks following that discharge.

 

The Hospital Discharge Community Carer Support Worker will need to demonstrate alignment with our organisation’s values:

 

CONNECTION – This person must be able to build relationships with a variety of people, including service users, stakeholders and staff. This is a key role in a small and busy team and this person must be willing to share with, and learn from, colleagues offering peer support and training, and cover for other staff on an occasional basis.

 

COMPASSION – To have an understanding of the issues faced by those with a caring responsibility and how this may impact the carer’s ability to engage with the process.

 

EMPOWERMENT – To recognise the role of the carers assessment review in facilitating change and celebrating what the carer is doing well.

 

RESPECT – This person needs to maintain boundaries, acknowledge difference and recognise the individual. They need the ability to build relationships with a variety of people, with an ability to draw out information, record accurately and without prejudice.

 

EXCELLENCE – To have high-quality, strengths based and outcomes-focused conversations with carers. The person needs to have pride in their work and be passionate about being the best that they can be. They will be an advocate of Signpost and for unpaid carers and feel excited about delivering a service of the highest quality.

 

Key tasks

 

To work as part of the team to deliver meaningful carer and service outcomes, within the remit of the contract specifications and requirements and current Hospital Discharge policy, as updated from time to time.

 

The key aspects of the role, include:

• To deliver statutory Carer’s Assessments as directed by the Signpost Carer’s Assessments Team Manager

• To provide targeted support for carers, helping them to overcome challenges, forge links with support services as appropriate and help them prevent their cared-for person being readmitted to hospital

 

Responsibilities

 

•       Working with carers to identify and access the support, social and learning opportunities available to them online and face-to-face and use this to develop support and contingency plans

•       To ensure that Stockport’s adult carers receive a comprehensive, informed, tailored and consistent service with regards to all that is available to support them in their role, in an appropriate and accessible way.

•       To work as an effective team member, sharing skills and supporting colleagues

•       To ensure that statutory responsibilities of this role are met on a day-to-day basis, including GDPR, safeguarding and health and safety

•       To prioritise own workload, working closely and positively with the Team Lead/s to ensure the smooth and effective delivery of the Service.

•       Collect and record information and data and to undertake monitoring, and evaluation as required to support required reporting

•       Contribute to the requirement to maintain comprehensive information, knowledge, and intelligence in respect of carers information and support needs following a discharge from hospital.

•       Liaise positively, with the statutory, private and voluntary sector as associated with the service.  Understand the current issues and requirements generally and specifically regarding hospital discharge.

•       Assist with maintaining appropriate administrative systems and records to ensure a quality and effective operational service.

•       Gather and collate statistical and other information and data as and when required and contribute to regular reporting on outcomes, statistics, and case studies

•       Undertake Carer Experience Reviews / Feedback Reviews

•       Assist with the effective promotion of the Service through voluntary and community sector networks, health and social care services and other services as required.

•       Attend and participate in relevant conferences, meetings and training events or other meetings as required in line with the scope of the role.

•       To be aware of all Signpost for Carers and Age UK Stockport activities and always positively represent the organisations

•       To ensure that all work is undertaken in accordance with the aims and values of the agencies involved and in accordance with all relevant policies

•       To carry out such other duties as the Senior Management Team may reasonably require in line with the role

Application resources
Posted by
Signpost Stockport for Carers View profile Organisation type Registered Charity Company size 21 - 50

Caring for Carers: Our mission is to improve the wellbeing of all carers in Stockport by listening, supporting and connecting.

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Posted on: 10 January 2025
Closing date: 09 February 2025 at 11:55
Tags: Advice / Information, Social Care / Development, Care Management, Engagement / Outreach, Public Health, Wellbeing, Social / Support Work

The client requests no contact from agencies or media sales.