Jobs

As Youth Worker you will use your experience of working with children and young people to:

• Work alongside the Youth Coordinator to develop and deliver an agreed project plan that meets the requirements of funders and local team priorities and is in line with Diabetes UK processes and policies.
• Support young people and volunteers to understand and grow their strengths and skills, empowering them to take action, support others and make change happen.
• Continuously improve our impact and engagement with young people and the diabetes community, identifying opportunities to share learning and good practice across teams.
• Work with colleagues to grow and enhance our engagement with young people, creating opportunities for long term relationships and involvement of young people in the wider work of the charity.

Ideal candidate

• This role calls for someone with experience of working in partnership with children and young people, to deliver services and activities that are meaningful to them - a JNC- recognised qualification in youth work would be an advantage. You will have a keen understanding of how diabetes can affect young people’s lives, and a desire to see lasting change for the better. You will be highly organised and driven to see plans through to completion, as well as to evidence impact through monitoring and evaluation.
• This role will require you to be able to travel regularly and widely across the whole of the South West & South Central Region – a full driving licence would be desirable. You must be prepared to work evenings and weekends, with some overnight stays. You will be expected to work from our Taunton office at least once a week.

Based at The Vassall Centre, Gill Avenue, Fishponds, Bristol. Salary from £30,000, negotiable according to skills and experience. Excellent benefits.

Bristol Charities mission is to provide opportunities and support for people and communities to improve lives through grants, housing and charitable projects.

At a time of exciting developments for the charity, we are seeking a Sales Ledger Officer. Reporting to the Finance Manager, they will oversee the accounts’ receivable function, from invoice generation to allocating monies received and credit control. This varied and busy role also includes responsibility for reconciling bank accounts and assisting with other accounting functions.

The ideal candidate will have experience of managing a sales ledger and undertaking bank reconciliations. They will have worked within a complex multi-company and/or charitable organisation. They will feel comfortable working with finance software with multiple analysis dimensions, as well as manipulating data for import using spreadsheets.

If you would like an informal discussion regarding the role on offer, please contact Diana Finch on 0117-9300301. Applications must be completed using an application form. Closing date midnight, 22nd February.

Hours: 37.5 per week (Monday to Friday)
Salary: £32,765 per annum (South East Weighting inclusive – pay award pending)
Contract: Full-time, permanent
Location: Rock UK Carroty Wood, Tonbridge

We are looking for a motivated and experienced Business & Operations Manager to oversee the efficient and effective running of Carroty Wood’s administrative and business support functions. This is a key leadership role, ensuring excellence across bookings administration, commercial operations, and customer experience, while supporting the Centre Director and Leadership Team to deliver the Centre’s strategic and missional goals.

Motivated by your Christian faith, you will be able to clearly and respectfully communicate Rock UK’s Christian ethos, mission and values to staff and guests of all faiths and none.

You will need to have:

• Excellent organisational and administrative skills

• Experience of leading and motivating a team

• Strong interpersonal and communication skills

• Good working knowledge of Microsoft Office and familiarity with accounting processes

• The ability to work both independently and collaboratively

This role is subject to an Occupational Requirement (OR) that the successful applicant is a Christian who is committed to the values, beliefs and behaviours set out in our Statement of Christian Beliefs and Ethos.

Applications will be reviewed upon receipt.

* This role is predominantly remote but you will be asked to come to our Brighton office few times a year

Who we are

​We’ve been on the frontline of the world’s response to HIV and AIDS for over 25 years, working with marginalised people who are denied HIV prevention and treatment simply because of who they are and where they live.

​Set up in 1993 to work with community groups in the countries most affected by the global AIDS epidemic, we’ve continually adapted our approach, looking for innovative ways to break down the barriers that marginalise people living with, or at risk of acquiring, HIV. All with one goal in mind – a future free from AIDS for everyone, everywhere.

​Everything we do is rooted in our two key beliefs:

• That the lives of all human beings are of equal value.
• That everyone has the right to access the HIV information and services they need for a healthy life.

​Today, we work with communities in more than 40 countries, taking local, national and global action on HIV, health and human rights.

​As a global partnership that is open to everyone, we can only do what we do – and achieve what we want to achieve by working with partners from grassroots community groups to national governments. Our partners drive change where it matters, shaking up the status quo and making a noise on issues the world often chooses to ignore.

​Are you the Candidate we’re looking for?

​Frontline AIDS is recruiting a maternity cover for the Lead: Financial Accountant role. This is a crucial leadership role within the finance team at Frontline AIDS, which oversees all core accounting work. The roles remit includes preparing monthly management accounts, overseeing balance sheet reconciliation work and ensuring balance sheet integrity, managing the accounts payable team and working as the finance business partner for all strategic finance work. The role has three direct reports.

​How to apply

Find out more by downloading the full job description and person specification below. If you are excited by this opportunity and think it’s right for you, we’d love to hear from you so apply using the button at the top of this page and upload your CV along with a covering letter outlining why you are a great match for this role.

JDLead_Financial Accountant_Core Accounting JD Jan 2026.pdf - please note this link only works via Internet Explorer browser (not Chrome)

Closing Date is: 11 February 2026

Interview Date is: TBA

We have transitioned to a hybrid model of working.  We are currently working from home but you will also be required to spend time working alongside your team as appropriate. The successful applicant will need to hold the right to work in the UK.

Frontline AIDS is committed to diversity and inclusion in its hiring approach.  We welcome applications from Black people, and other people of colour, people with disabilities, people living with HIV and LGBTIQ+ and non-binary individuals.

​All offers of employment will be subject to satisfactory references and a criminal records check. Having a criminal conviction and/or any other information divulged on the DBS/PVG or country equivalent check would not necessarily prevent you from working for the charity, but any recruitment decision will be dependent on the nature of the position sought and the circumstances and background of the offence.

Protection of Children and Vulnerable Adults

Frontline AIDS operates a rigorous recruitment and selection process that reflects our commitment to child protection. The Protection of Children and Vulnerable Adults Policy can be downloaded here

A fantastic opportunity for individuals with experience in youth facilitation and stakeholder management to join our team as a Programme Coordinator in Birmingham.

• Location: Birmingham
• Permanent contract
• Term Time - 35 hours per week over 48 weeks (Sep-July with August as leave)
• £22,916 - £26,583 paid over 12 months depending on experience
  This is equivalent to £25,000-£27,000 per annum full-time.
• Start Date: ASAP

We have a three-year strategy to increase the number of young people we serve while ensuring we can grow with impact and sustainability. You will join a team that is determined and energetic; reflective and collaborative; and values the experiences and backgrounds of each person we work with.

As a Programme Coordinator (PC) you will be at the frontline of our work, working directly with schools and colleges, young people and local businesses to make an impact! You will be responsible for all aspects of programme management and delivery of the Envision programme in a cluster of schools/colleges in your region.

Key Responsibilities: 

• Programme delivery and facilitating work with young people
• Programme management and logistics
• Stakeholder management
• Impact management

Essential Experience, Knowledge and Competencies: 

• Experience of facilitating activities with young people – including preparing engaging sessions in advance by utilising resources available to them
• Experience of project management – highly organised, with the ability to manage your own time to meet deadlines
• Experience of working on projects which have multiple stakeholders – communicating effectively through written and verbal communication
• Commitment to Envision’s vision, mission and values and ability to work well in, and contribute to, our organisational culture

Desirable Experience, Knowledge and Competencies: 

• Experience of data handling – collecting and recording data in a timely manner using an online CRM system
• Understanding of, and/ or lived experience of, the barriers that young people face, that contribute to the education and employment gap

Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications with lived experience to apply as they are currently under- represented in our organisation. Envision graduates will be guaranteed a first round interview.

To apply you must please read the application pack and apply online.

Deadline -  Sunday 15th February

Please note:  

-Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time.  

- We will only be contacting candidates who have been shortlisted for interview. Therefore, if we do not contact you, please assume you have been unsuccessful.  

- We also regret to inform you that, due to the high volume of applications we receive, we will be unable to provide you with feedback regarding your application. 

Income Recovery and Enforcement Officer

We are looking for an Income Recovery and Enforcement Officer to join an Income Management Team, this is an exciting opportunity to play a specialist role in managing legal action, protecting income and supporting residents to resolve arrears.

Position: Income Recovery and Enforcement Officer
Location: Stratford, London or Trafford, Manchester with hybrid working (20 to 40% office based)
Salary: £32,881 per annum (London weighted) or £28,886 per annum (Regional)
Hours: Full time, 35 hours per week
Contract: Permanent
Closing Date: 15 February 2026
Interviews: Week commencing 23 February 2026
Start Date: 30 March 2026

The Role

This is a specialist, enforcement focused role where you will manage a portfolio of accounts already subject to legal action. You will take ownership of cases from preparing court paperwork through to eviction where required, making confident decisions that directly shape outcomes for residents and the organisation.

You will represent the organisation in court on occasion and act as the main point of contact for external legal advocates. This is a fast paced, target driven role, balancing firm enforcement with compassionate customer service, helping residents get back on track while safeguarding the organisation’s ability to invest in homes and communities.

You will:

• Manage a caseload across all legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required
• Act as the main point of contact with external legal advocates representing the organisation
• Prepare witness statements and court documentation to secure successful outcomes
• Take confident decisions on enforcement action, balancing risk and customer impact
• Handle high volumes of customer contact while working to call and case management targets
• Provide advice and signposting to help residents maximise income and sustain tenancies
• Work collaboratively with Housing, Finance and Legal teams to ensure a joined up approach

About You

We are seeking a confident and resilient professional with experience of housing arrears recovery and legal enforcement.

You will bring:

• Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction
• Confidence in decision making and managing a fast paced workload
• Strong customer service skills and the ability to handle sensitive conversations
• Knowledge of welfare benefits and tenancy related arrears processes
• Excellent organisational, negotiation and influencing skills
• Ability to work independently and as part of a team

Benefits Include

• Excellent pension plan with up to 6% double contribution
• 28 days annual leave plus bank holidays, rising to 31 days with service
• Westfield Health Cash Plan
• Non contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits and Employee Assistance Programme
• And many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

About the Organisation

One of the UK’s leading housing associations and developers, founded on the belief that high quality housing is vital for people’s health, happiness and security. Over 250,000 people call our properties home and we serve diverse communities across London, the South East and the North West.

People are at the heart of everything we do and our success depends on employing and supporting the very best people. We are proud to be a Disability Confident Leader and committed to creating an inclusive workplace where everyone feels welcome.

Other roles you may have experience of could include Arrears Officer, Enforcement Officer, Income Recovery Officer, Legal Recovery Officer, Rent Officer, Housing Income Officer, Customer Account Lead, Debt Recovery Officer, Tenancy Enforcement Officer

Established in 1997, Jigsaw4u provide a range of services for children, young people and families experiencing complex social and emotional difficulties in SW London.

Jigsaw4u is a rewarding place to work with a supportive team environment.  Working for us offers the chance to make a real difference to the lives of children, young people and families.

We are seeking a proactive HR Operations Manager to join our Management Team.  This key role oversees HR and operational management, ensuring that our people, systems and processes support high-quality, impactful services.   

Jigsaw4u’s HR Operations Manager will oversee the day-to-day HR and operational management functions, supporting staff wellbeing, organisational development, compliance and high-quality service delivery.  This role is ideal for someone who thrives in a values-driven environment and is passionate about helping a charity maximise its positive impact on local communities.

Please refer to the Job Description and Person Specification attached for full details.

Applications will be reviewed on a rolling basis, and interviews may take place before the closing date.  We therefore encourage early applications, as the vacancy may close prior to the advertised deadline

New Era domestic abuse support service are looking for a vibrant and driven Programme Facilitator to join our amazing team.

You will be delivering group work based support to victims of domestic abuse throughout Staffordshire & Stoke on Trent to help their understanding and recovery of and from abuse.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Group Work Facilitator you will be delivering mix of in person and online group work programmes of support for victims of domestic abuse.

Key Responsibilities:

• Facilitating groups over weekly sessions
• Managing the group work environment as lead or co-facilitator
• Holding the register and providing analytics of attendance
• Managing the risk of attendees and regular check ins
• Collecting outcomes and evidence of difference made

About You:

Ideally, you will have experience of group work delivery, understanding of domestic abuse and its impact on victims and their children.

You will need:

• Good verbal communication skills
• Good planning and organisational skills
• Exceptional time management
• Ability to work across the area with a variety of colleagues
• Technical skills to manage delivery of group work online

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Location: London, hybrid (1 to 2 days per week in office)
Contract: 3 month fixed-term contract
Hours: Full-time (35 hours per week)
Salary: £42,400 per annum

Prospectus is delighted to be supporting our client in their search for an Internal Compliance Project Lead. The organisation is a leading HIV and AIDS charity based in Islington, and is looking for support with a large compliance project that aims to deliver their Compliance Update Programme, which entails identifying and closing compliance gaps, mitigating regulatory and operational risk, and coordinating stakeholders.

Responsibilities

• Leading end-to-end programme and project management, including planning, identifying risks/issues, and maintaining tracking.
• Overseeing all compliance areas, ensuring adherence to GDPR and the Fundraising Regulator's Code.
• Coordinating stakeholders, including internal working groups and external compliance service providers.
• Delivering high-quality governance and reporting, including maintaining policies and coordinating meetings.

Requirements

• Recent, relevant experience in a similar role within the not-for-profit sector.
• Confidence in all areas of charity compliance and governance.
• Excellent organisational and project management abilities.
• High level communication and interpersonal skills.

Applications will be reviewed on a rolling basis so please apply ASAP and submit your CV in Word format. 

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. 

Digital Communications & Social Media Manager Interim for 3 months to start ASAP £240-£280 Per day PAYE including holiday pay.

• Location: Central London
• Hybrid: 2-3 days on site
• To start: ASAP

This role is for a candidate who is creative, strategic and highly collaborative. This is an exciting opportunity to support the creation of content and delivery of purposeful, high-quality content for our digital and social channels, helping to bring our purpose values, strategy and impact to life for millions of people.

As our Digital Communications & Social Media Manager, you will: -

• Shape and deliver our digital communications plan, helping us reach and engage key audiences across our corporate website and social media channels (LinkedIn, X, Instagram and more).
• Create standout digital content - writing compelling copy, designing digital assets, and developing stories that spotlight our purpose, people and projects.
• Manage day-to-day digital activity, including website updates, news stories, campaign pages, accessibility improvements and content optimisation.
• Play a key role in campaigns, acting as the digital lead and project manager across key initiatives.
• Collaborate across the business to proactively identify stories, opportunities and content that broaden awareness of our work.
• Monitor, measure and report on performance, using tools like Google Analytics and social monitoring platforms to guide continual improvement.
• Understand and able to create and edit content that is SEO optimised
• Spot risks and support reputation management across all online channels.

The successful candidate will be able to demonstrate the below

• Someone who can combine creativity with strategic thinking, and who is confident in managing digital channels for a corporate brand and B2B
• Excellent copywriting skills with an ability to craft clear, engaging content for different audiences to tight deadlines
• Good understanding of CMS platforms and best practice in digital content management (ideally Dayto but experience on other CMS platforms is fine)
• Experience collaborating with agencies, web developers and internal stakeholders.
• Strong project management skills - comfortable juggling multiple priorities.
• Demonstrable experience of managing digital channels for a corporate brand, either in-house or at an agency - including websites, X, LinkedIn, Instagram
• Good understanding and experience of corporate communications, with experience of working in or with corporate communications
• A track record of analysing channel performance and producing actionable insights. Ideally experience of using Meltwater or other Social Media management tools
• Good knowledge of the digital and social media landscape and emerging trends.
• Manage updates to the corporate website, including content, news, page design, downloads and accessibility measures.
• Creative design capabilities, including experience with photo/video editing tools.
• The ability to simplify complex concepts into plain, compelling English.

If this role is of interest, please do apply ASAP with an up-to-date CV highlighting all your relevant experience and do get in touch to discuss this role in more detail. Please do apply ASAP as interviews are being held on teams this week.

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Educational Psychologist

We are looking for an Educational Psychologist (term time + 3 weeks only) to join a team that provides educational support to children and young people, their families and local schools.

Position: Educational Psychologist

Location: West London (office-based)

Salary: £58,899 per annum (£56,180 actual/pro-rated)

Hours: Full-Time (36 hours per week)

Contract: Permanent (term time + 3 weeks only = 42 weeks)

Closing Date: 11.59pm on Wednesday 25th February

The Role

The Educational Psychologist at the Education Hub will provide specialist psychological assessments and trauma-informed interventions to children and young people affected by the Grenfell Tragedy. The role focuses on helping students overcome barriers to learning, supporting emotional resilience, and working closely with families and schools to enhance their wellbeing.

You will:

• Conduct psychological assessments to evaluate cognitive, emotional, and behavioural development.
• Provide one-to-one and group interventions to support emotional regulation and resilience.
• Deliver trauma-informed approaches to schools, ensuring students receive the best educational support.
• Offer expert advice to teachers, parents, and other professionals on how to foster inclusive learning environments.
• Support students during key transitions, from early years to post-16 pathways, equipping them with lifelong learning strategies.
• Develop and lead training programmes for schools, families, and professionals on mental health, trauma recovery, and behaviour management.

About You

We are looking for someone with a postgraduate qualification in Educational Psychology and registered with the HCPC (Health and Care Professions Council).

You will have:

• Strong understanding of trauma-informed practices and experience working with children affected by adverse experiences.
• Expertise in conducting psychological assessments and developing Education, Health, and Care Plans (EHCPs) in line with UK SEND guidelines.
• Ability to provide strategic advice to schools on behaviour, learning support, and emotional wellbeing.
• Excellent communication and interpersonal skills, with a passion for working with diverse communities.
• Culturally competent, with an ability to tailor interventions to meet the needs of families from diverse backgrounds.
• A commitment to inclusive education, safeguarding children, and supporting long-term recovery.

Ready to Make an Impact? Apply Now! Submit your CV and a supporting statement (2 sides A4 maximum) outlining how you meet the role requirements. Please ensure this is submitted as one document.

About the Organisation

The Grenfell 'Education Hub' opened last year to serve those most affected by the Grenfell Tower tragedy. The hub provides a safe, restorative and relational education support to children and young people, their families and local schools.

A consultation process in 2023 and 2024 about the needs of the community and the bereaved and survivors led to proposals for an educational ‘hub’.  This comprises a wide range of professionals including four specialist teachers, an Educational Psychologist, a Speech and Language Therapist, an Occupational Therapist, a Careers Specialist, and a Family Support Practitioner. Their time is divided between direct work with children and families in the ‘Hub’, and support for local schools.

The activity of the hub aims to;

• Provide good quality educational support to as many children and young people as possible
• Build the skills and confidence of children and young people, their families, and education staff in local schools
• Develop strong relationships with those most affected by the Grenfell Tower fire
• Accurately assess its impact

Diversity & Inclusion: The Education Hub is committed to building a diverse and inclusive workforce and encourages applications from all backgrounds.

Other roles you may have experience in could include: Educational Psychologist, Child Psychologist, Clinical Psychologist, Trauma Psychologist, SEN Specialist, Learning Support Advisor, Behavioural Therapist, Mental Health Practitioner, etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Housing Income Officer

We are looking for a Housing Income Officer to join an Income Management Team, this is an exciting opportunity to play a key role in supporting residents, reducing arrears and maximising income.

Position: Housing Income Officer
Location: Stratford, London or Trafford, Manchester with hybrid working (20 to 40% office based)
Salary: £32,881 per annum (London weighted) or £28,886 per annum (Regional)
Hours: Full time, 35 hours per week
Contract: Permanent and Fixed Term (up to 9 months)
Closing Date: 15 February 2026
Interviews: Week commencing 23 February 2026
Start Date: 30 March 2026

The Role

This role is about ownership, resilience and impact. You will manage a portfolio of customer accounts, working proactively to reduce arrears, prevent bad debt and support residents to sustain their tenancies.

You will be at the heart of a fast paced, customer focused service, speaking with residents daily, negotiating repayment plans and making confident decisions to move cases forward. Where necessary, you will play an active role in preparing and referring cases for court and attending hearings.

You will:

• Manage your own portfolio of accounts, reducing arrears and minimising bad debt
• Negotiate and agree repayment plans in line with policies and pre court protocols
• Support residents to maximise income, including signposting to welfare, employment and money advice services
• Take appropriate action to recover debt, including serving notices and preparing court applications
• Handle inbound and outbound calls in a high volume environment
• Attend court hearings when required

About You

We are seeking a confident, resilient and customer focused professional who can balance income recovery with meaningful resident support.

You will bring:

• Proven experience in customer service in a fast paced and challenging environment
• Excellent listening, influencing and negotiation skills
• The ability to remain calm in difficult conversations
• Strong organisational skills and the ability to prioritise workloads
• Confidence in making sound, independent decisions
• Experience in arrears management, debt recovery or income collection (desirable)
• An understanding of welfare benefits and their impact on residents (desirable)

Benefits Include

• Excellent pension plan with up to 6% double contribution
• 28 days annual leave plus bank holidays, rising to 31 days with service
• Westfield Health Cash Plan
• Non contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits and Employee Assistance Programme
• And many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

About the Organisation

One of the UK’s leading housing associations and developers, founded on the belief that high quality housing is vital for people’s health, happiness and security. Over 250,000 people call our properties home and we serve diverse communities across London, the South East and the North West.

People are at the heart of everything we do and our success depends on employing and supporting the very best people. We are proud to be a Disability Confident Leader and committed to building an inclusive workplace where everyone feels welcome.

Other roles you may have experience of could include: Income Officer, Arrears Officer, Customer Account Lead, Rent Officer, Debt Recovery Officer, Housing Officer, Revenue Officer, Financial Inclusion Officer

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

This is a key role in the Bereavement Support Services team. The team provides a wide range of services, including the Helpline, Online Community, memory making, and print materials. The aim of this post is to provide consistent, high-quality emotional support to bereaved families who seek support from Sands. The primary focus of this role is to work on the Sands Helpline as support officers, listening to callers and responding to emails. The helpline offers telephone and email support and is currently open from 10am-3pm from Monday to Friday; 6pm – 9pm on Tuesdays, Wednesdays and Thursdays; and has occasional extended opening for specific reasons. Bereavement Support Services Officers (BSSO) will be expected to cover all regular opening hours on a rota basis. Flexibility to accommodate other external commitments will be considered. Each shift will start 30 minutes before the helpline opens and end 30 minutes after the helpline closes. If colleagues start work when the Helpline is already open, they will be expected to use the first hours of their shift to settle in and organize their work before starting calls and email responses. The role will be split between work on the helpline and contributing to other strands of bereavement support work.

Animal Free Research UK is the leading charity working to create a world where human diseases are cured faster without animal suffering. By pioneering excellence, inspiring and supporting scientists and influencing change, we are ending the use of animals and improving medical research.

We are looking for a Media & PR Manager to play a pivotal role in shaping our public profile, strengthening our reputation and helping to change how the world talks about medical research.

This is a managerial role that will:

• lead the development and delivery of high-impact PR and media activity aligned with organisational priorities
• position Animal Free Research UK as a trusted and authoritative voice across science, policy and public debate
• build strong relationships with journalists, broadcasters, influencers and external advocates
• secure sustained, high-quality coverage across national, sector and digital media
• lead on issues management, reactive media and crisis communications in sensitive or high-profile contexts
• work closely with digital and engagement colleagues to align media, social and campaign activity
• use insight and performance data to strengthen impact and inform future strategy

You will work closely with colleagues across the charity to ensure our media and public narrative supports scientific credibility, policy influence and public engagement at a critical moment for animal-free research.

About You

We are looking for someone who brings:

• demonstrable success in securing high-impact media coverage across national, broadcast and digital channels
• experience building trusted relationships with journalists, influencers and senior stakeholders
• strong copywriting and editing skills, with the ability to translate complex scientific or policy issues into compelling stories
• confidence operating in high-profile, fast-moving or sensitive media environments
• a strategic mindset with the ability to deliver tactically under pressure
• a deep commitment to animal protection, scientific integrity and the mission of Animal Free Research UK

A background in science or biomedical research is welcomed but not essential if you can demonstrate the ability to engage credibly with complex evidence and policy.

How to Apply

We welcome applications from candidates of all backgrounds. If you are unsure whether you meet all the criteria, we encourage you to apply anyway.

We recognise that people use AI tools in many contexts. For this application, please ensure your submission reflects your own specific experience and insights. We use follow-up questions at interview to confirm authenticity.

If you require any reasonable adjustments to take part in the application or interview process, please let us know when you apply or contact us via email.

To apply, please submit a CV and cover letter explaining how you meet the person specification and requirements of the role. 

Closing date: Monday 9 February 2026, 5pm
First-round interviews: Thursday 12 February 2026 (via Microsoft Teams)
Second-round interviews: Monday 23 February 2026 (via Microsoft Teams)