Mid-Level Service Designer

Mid-Level Service Designer
Home based, remote working 
£42,000 - £46,000 pa plus excellent benefits
35 hours per week

Are you motivated by designing end-to-end services and experiences that make a real difference and influence social change? We are looking for a brilliant Mid-Level Service Designer to join our team designing, building and iterating user-centred services and products to the 18 million people in the UK who are deaf, have hearing loss or tinnitus. The right person for this role will enjoy working in cross-functional teams to unpick complex and ambiguous user and organisational challenges.  

Supported by the Senior Service Designer, this role will have the opportunity to lead on service design work across our strategic programmes of inclusion, health, employment, and research. You will work closely with colleagues in the Digital Team to shape and grow the practice of design, digital, and agile approaches across the organisation.  

To be considered for this role you will be: 

Passionately user-focused 
You place people who are deaf, have hearing loss or tinnitus at the heart of cohesive and impactful services. You can support colleagues across a variety of roles to understand user needs as well as generate user insights and translate them into impactful outcomes.  

Evidence-based in your design approach 
You collect and synthesise evidence from best practice, research, and testing to inform your work. You can suggest suitable approaches to evidence gathering based on the context and constraints.  

Collaborative  
You work in partnership with teams and individuals across the organisation to design the very best outcomes. You build strong relationships with diverse stakeholders and proactively contribute to creating safe and inclusive working environments. You are confident identifying who needs to be involved in the design process and bringing them on the journey.  

Willing to challenge the status quo 
You ask curious questions and seek the best way to deliver impact and outcomes while considering strategic goals and organisational constraints. 

Proactive and adaptable 
You spot opportunities and can take the initiative to adapt your approach to new information and changing circumstances.  

You should have experience designing the end-to-end journey of services whether as a Service Designer or in a related role with transferrable skills. With the ability to select, plan and execute appropriate research and design methods and tools, you should be able to deliver high quality design artefacts such as journey maps and service blueprints. 

You should be comfortable creating and testing prototypes at varying levels of fidelity to suit project needs and have excellent workshop planning and facilitation skills. You should also be comfortable using and learning new whiteboarding, prototyping and design software and tools. 

There are no specific qualifications needed for this role. We welcome applications from people who don’t have a formal design qualification but have relevant transferable skills and experiences. 

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus.

Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better.

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most. 

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 26 November 2024
Interviews: 12 and 13 December 2024