Supporter Care Administrator

Job description

The Supporter Care Administrator is a key member of the busy Supporter Care Team, working closely with the Supporter Relationship Manager, Supporter Care Officer and other Supporter Care Administrators.

What will you be doing?

You will be responsible for providing a high quality, efficient service to Plantlife members and supporters, and members of the public, as well as dealing with telephone calls and general enquiry emails.

The Supporter Care Administrator will be using our CRM database alongside Microsoft Excel for a large proportion of their time to process and deliver administrative tasks. You will have a shared responsibility for the CRM database management, financial, fundraising and events administration.

Who are we looking for?

We are looking for someone  must have at least 1 year of experience in a similar administrative role, excellent customer service skills evidenced by a friendly, polite, and helpful manner. Excellent written and spoken English are essential. You will possess strong IT skills, including proficiency in Microsoft Excel and database/CRM management, and demonstrate the ability to multi-task, prioritise, manage and organise a varied and busy workload effectively.

You must be proactive and positive and thrive in a busy and varied role. In return, we offer a friendly, flexible, and supportive working environment, with great benefits and opportunities to develop.

You will be using our CRM Database (Donorfy) alongside Microsoft Excel to sort data frequently, so a good knowledge of Microsoft Excel is essential.

We are offering the role as  based in our Salisbury office Monday to Thursday and working form home on a Friday.

To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!

Please note we do not accept CV's and we reserve the right to close this vacancy before the closing date.