Supporter Care Assistant

You’ll be working in a team that plays a pivotal role within fundraising, building strong and lasting relationships with our charity's supporters and donors through your interactions. 

This is an important role for Oxford Hospitals Charity as you will often be the first point of contact for supporters engaging with us via phone, email and through various fundraising platforms. The role brings endless avenues to make a real difference - identifying opportunities to engage further and support income generation. 

Working as part of the team, you will also be responsible for prompt and accurate processing of donations and tailoring thank you letters for individual supporters. This is an excellent and varied role offering opportunities to also work in collaboration with our newly created Hospital Engagement Team – it is an exciting time to join our ambitious charity! 

Your skills 

• Excellent customer service and communication skills 

• Knowledge of CRMs/Databases  

• Proficiency in MS Office such as Outlook, Word, Excel and other relevant software 

• Experience in accurate and prompt data input 

Does this sound like you? 

• Passionate about customer care, building long lasting relationships or can demonstrate your positive influence in a similar environment 

• Excited to encourage supporters achieve their personal fundraising goals by providing excellent stewardship 

• Demonstrates a confident yet empathetic communication style whilst managing complex queries, and on occasions navigating difficult conversations  

• A high level of attention to detail with ability to capture all relevant data, whilst adhering to policies and procedures, and ensuring positive outcomes. 

• Thrives on working in a busy team in a varied role 

• A good understanding of the charity sector and the invaluable role of our supporters and dedicated to providing the best supporter experience.