Shop Manager

The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical.

As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.

JOB TITLE: Retail Shop Manager

DEPARTMENT: Retail

REPORTING TO: Area Manager

WORKING HOURS: 35 hours per week

SALARY: £25,000

Overall purpose of the role:

To be responsible, with help and support from the Area Manager, for the day to day operation of a designated shop including recruiting and managing the team, ensuring that sales and profit targets are achieved, and full compliance with all policies, procedures and legislative requirements.

Main duties and responsibilities:

• Ensure that the shop has appropriately skilled, trained and motivated staff and volunteers engaged to maximise the shops profitability and comply with all regulations and NWAA standards.

• Provide the Area Manager with the necessary information relating to the employment of staff in the shop so that all necessary legislative and NWAA HR requirements are met, including accurate payment of staff and that up to date and accurate records of absences and any staff changes are maintained.

• Monitor the shops performance, utilising all management information available including EPOS data, awareness of local competition, retail trends and local activity.

• Work with the Area Manager to improve the performance of the shop, including ensuring high standards of cleanliness and merchandising, as well as effective space allocation.

• Ensure that the shop is open for trading and fully staffed and operational in line with published opening hours, escalating any potential issues to the Area Manager without delay.

• Manage expenditure as agreed with the Area Manager to ensure that running costs for the shop is within the agreed budgets.

• Ensure that the shop maximises income from Gift Aid, and that the process is compliant and in line with regulations.

• Liaise with the Volunteer Coordinator to ensure that the shops requirements for volunteers are met.

• Ensure that stock is appropriately priced, rotated and fit for display and that all merchandise is clearly ticketed and priced in line with our retail operations manual.

• Support the wider management team to effectively engage our supporters and communicate with donors to ensure shops have sufficient appropriate stock.

• Maintain full compliance with all health and safety requirements to assure the safety of all staff, volunteers, customers and visitors.

• Ensure that all staff and volunteers deliver exemplary service to customers, by role modelling and training staff to do so.

• Take full responsibility for the shop’s accounting procedures including cash reconciliation, daily banking and till procedures to ensure that transactions are correct and cash handling procedures are adhered to at all times in line with the Retail Operations Manual reporting any significant shortfalls to the Area Manager immediately.

• Ensure full compliance with the relevant procedures for the inventory, security and maintenance of all equipment and fittings on the shop’s premises.

• Ensure stock collections and deliveries are managed smoothly and that in bound stock is stored and sorted in line with the Retail Operations Manual.

• Provide the shop’s team with effective communication of key messages and directions from the Area Manager and the wider retail team.

• Implement NWAA fundraising promotions in the shop as directed by the Area Manager.

• Attend events and meetings around the North West that are relevant to the Shop Manager role.
 

PERSON SPECIFICATION

Experience
• Experience of management
• Proven track record of effective team management
• Experience of managing a retail outlet

Skills
• Able to manage cash handling procedures and interpret financial reports
• Excellent communication skills, both verbally and written.
• Leadership and Team Management Skills, able to achieve results through staff and volunteers.
• Excellent sales and customer service skills.
• Training and coaching skills
• Effective merchandising Skills
• IT literate
• Knowledge of Gift Aid

Personal Attributes / Abilities
• Excellent attention to detail
• A creative approach
• A team player
• Ability to be standing/walking during working hours
• Ability to lift and move heavy items including furniture in our Furniture shops
• Confident
• Full clean driving licence with the ability to travel around the North West