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Top job
The Engineering Development Trust (EDT), Manchester (Hybrid)
£23,400 - £27,800 per year
EDT are seeking a motivated individual to support our external accreditation work and contribute to business process improvement.
Posted 1 day ago Quick Apply
Top job
Creative Living Centre, M25, Manchester (Hybrid)
£40,000 - £42,000 (FTE) per year. Pro-rata based on hours
We are seeking a dynamic and visionary Chief Officer to lead a well established mental health Charity based in Prestwich, Manchester
Posted 1 day ago Quick Apply
Kidney Care UK, Remote
35 hpw £27,000 pa - pay review pending Jan 2025
Posted 1 day ago Quick Apply
The King's Trust, Manchester (Hybrid)
£27,100.00 to £33,900.00 (if National based) £30,600.00 to £38,200.00 (if London based) dependent on your location, skills, knowledge and experience
Posted 1 day ago
General Medical Council, Manchester (Hybrid)
£43484 - £47973 per annum
Posted 1 day ago
International China Concern, Remote
£32,000 - £35,000 per year
Seeking a Fundraising Officer to join our small team to raise our game in donor stewardship, marketing and communications.
Posted 1 day ago Quick Apply
Community Rail Network, Remote
£26,200 - £32,000 pa Full Time Equivalent, depending on experience
Community rail support officer for our network of community rail partnerships (CRPs) and station adopters in the Midlands & East of England
Posted 1 day ago
Centre for Responsible Credit, Remote
£29,000 - £34,000 per year
Help us build the case to improve credit regulation and provide better support to lower-income households in debt.
Posted 1 day ago
Radiotherapy UK, Remote
£32,000 - £34,000 per year (Full time equivalent, will be pro-rated for part time)
Radiotherapy UK (RTUK) is looking for a dynamic and diligent Relationship Fundraising Manager to join our team!
Posted 1 day ago
Manchester and Salford Samaritans, Manchester (On-site)
£12.00 per hour
Branch Administrator Can you help us run the office to support our volunteers in answering the phone when people need us most?
Posted 1 day ago Quick Apply
Centre for Responsible Credit, Remote
£38,000 - £45,000 per year
We work to improve credit regulation for lower income households and support for people in debt. Will you help maximise our impact?
Posted 1 day ago
Population Matters, Remote
£45,000 - £50,000 per year
Are you an expert fundraiser looking to shape and grow and Individual Giving and Legacies programme?
Posted 1 day ago Quick Apply
Page 4 of 27
Glasgow, Glasgow City (Hybrid)
Manchester, Greater Manchester
Southampton
Welwyn Garden City, Hertfordshire
£23,400 - £27,800 per year
Full-time
Permanent
Job description

As a Quality Assurance Administrator, you will be a critical function of our work to deliver externally accredited, industry led programmes against our Industrial Cadets framework, endorsed by HRH King Charles III.

You will also support and help refine our internal business processes, especially around our CRM platform, Hubspot. Moreover, you will be given ample opportunity and encouragement to contribute to continuous improvement projects and put forward your own ideas for internal transformation.

ABOUT EDT: EDT is a UK-wide charity with over 35 years of experience developing and delivering industry-linked STEM educational content. Our mission is to connect young people with industry and inspire STEM futures. Our programmes are designed to engage a wide range of young people and meet the needs of industry and education, through face-to-face and virtual delivery. Young people are at the heart of what we do and through providing industry informed, curriculum enhancing learning experiences, we help them develop personal and interpersonal skills, fulfil their potential, and make informed decisions about their future. We recognise their achievement through Industrial Cadet accreditation and awards, an industry-led quality benchmark. Our mission is to connect young people with industry and inspire STEM futures. Our core values include being 'passionate, collaborative, dynamic and showing respect'.

Reporting to: Quality Assurance Manager

Salary: Band A, up to £27,800 p.a., depending on skills and experience. Permanent Contract

Benefits: 25 days annual leave per year plus bank holidays; pension (up to 10% employer contribution); life insurance (3 times annual salary); hybrid and flexible working; well-being support.

Location: Hybrid working, with travel to one of our regional offices as and when required. The preference is to be based close to our Manchester office, however applicants within commutable distance to one of our other offices (Glasgow, Birmingham, Welwyn Garden City, Southampton and Plymouth) will be considered.

Hours: Full time (37.5 hours per week).

Job Description

Quality Assurance

  • Deal with external and internal enquiries
  • Work closely with Industry Engagement and Partnership team to deliver industry-led (external) accreditation in a timely manner
  • Lead the materials ordering process, including the distribution of certificates and badges to regional offices and external partners
  • Take the lead on external partner feedback surveys, student data requests and observation reports, working with partners to ensure their completion and return
  • Manage Quality Assurance data dashboards and work with the Head of Impact to provide evaluation and impact statistics for external Industrial Cadets accreditations
  • Liaise with the Marketing team to update Industrial Cadets and Quality Assurance partner materials (such as certificates and information packs) on a periodic basis
  • Perform an internal Quality Assurance moderation process three times a year to ensure consistency of delivery from internal teams and escalate any feedback where appropriate

CRM Support

  • Be a Hubspot ‘super-admin’, acting as an initial point of contact for internal staff queries, making changes to the system and escalating queries internally and to external partners where appropriate
  • Manage the support ticketing process for Hubspot queries
  • Support, and eventually lead, weekly online Hubspot drop-in sessions for internal staff enquiries
  • Perform data quality audits on Hubspot, ensuring data is entered consistently by teams in accordance with their processes, cleansing data where appropriate

Business Improvement

  • Actively support the Quality Assurance Manager and Operations Director on continuous improvement projects, including supporting with team requirement gathering and process documentation
  • Proactively identify opportunities to streamline internal processes or potential new initiatives, communicating this to the Quality Assurance Manager

Person specification

Essential

  • Professional and proactive, with real pride in the quality of work
  • Ability to take initiative and proactively investigate solutions to current and potential issues
  • Excellent interpersonal and communication skills
  • A team worker who can liaise and collaborate with colleagues and other stakeholders
  • Organised - can manage workload and deadlines and demonstrate effective time management
  • Attention to detail and analytical skills
  • Very confident IT user, in particular with CRM systems and Microsoft Office
  • Positive and resilient attitude

Desirable

  • Experience of the charity or education sector
  • Experience of Hubspot and Microsoft Power Automate

Special conditions: The successful candidate will be required to fulfil an enhanced DBS/PVG check.

Closing date: Friday 1st November 2024

Interview date: W/C. Monday 4th November 2024

Start date: ASAP

Application resources
Posted by
The Engineering Development Trust (EDT) View profile Organisation type Registered Charity Company size 21 - 50

Our mission is to connect young people with STEM and inspire STEM futures.

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Posted on: 18 October 2024
Closing date: 01 November 2024 at 18:00
Tags: Administration,IT,Project Management,Customer Service,Operations,Digital,Compliance / Quality,CRM,Customer support,Data Analysis,Data Entry,Education,Entry level / Graduate,Information Management,Office Management,User Experience / UI / UX