Service Administrator

Job title: Service Administrator

Responsible to: Deputy Director of Psychological Therapies and Wellbeing Services

Salary: Starting salary is £26,970.24 per year (Full-time equivalent), (SC4- SP19) which equates to £16,182.14 per annum at 22.5 hours per week.

Hours: 22.5 per week 

Contract type: Fixed Term until March 31st 2026

Location: Hackney/Remote

Benefits: See supporting documents for information on benefits.

We are seeking an experienced service administrator who will support all aspects of MindCHWF components of the Safe Connections Collaborative, which would include the Community Suicide Prevention Training and the Grief in Pieces Support for Suicide Loss Services.  

The post holder will be an exceptionally well-organized individual who will take responsibility for key parts of the team’s remit. They will excel in a fast-paced administrative environment, managing their varied workload with competing deadlines. A keen eye for detail will be essential, as they ensure accuracy and precision in all aspects of the work.

The post holder will assist Senior Management in applying our ethos of continuous improvement, ensuring that we continue to provide excellent service across all relevant areas. 

About Mind in the City, Hackney and Waltham Forest:

We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.

We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.

We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.

Our values are:

Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney, and Waltham Forest.

Our values are:

Connected: Creating a compassionate and supportive community.  

Fair:  We strive for equity- no-one's needs should go unmet.

Brave: We walk with people, offering help by doing what works - proven or new

We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.

We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Those with lived experience of Mental Health are encouraged to apply.

Value-based Recruitment:

We know that for various reasons, not everybody who can successfully perform in a role, performs their best under traditional interview/selection procedures. We are therefore seeking ways to breakdown further barriers in our recruitment & selection process.

Shorted-listed candidates will be provided with some questions to help them prepare for the interview.

 How to apply:

For more information on the vacancy and how to apply, click the ‘Apply’ button - Please note that we are unable to consider incomplete applications.

Please see the document section below for the application pack.

To be considered for this post, we need to receive the following:

1.         Completed application form; and

1.         A copy of your latest CV.

Please note that if we do not receive the two documents listed above then we can’t consider you for the role.

The closing date is by 30th November 2024, however, please do not delay applying as this advert may close before the stated deadline if we find a suitable applicant for the role.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please let us know in your application.

Your privacy and the security of your data is our top priority. Please take a moment to read through our applicant’s privacy notice.