Programme Manager, Refugees, Migrants and Asylum Seekers - Adult Services

The Role:

Hackney has a longstanding reputation of being open and welcoming to migrants, refugees and asylum seekers - both as a Council and a community. The London Borough of Hackney is committed to ensuring people arriving in Hackney feel welcome and safe, and can access the support that is available.

Currently 800 people are seeking asylum in Hackney, and Welcome Hackney provides access to timely and effective support while they await the outcome of their claim. Hackney has also welcomed over 400 Ukrainians since 2022, as well as a number of Afghan families through the UK’s resettlement schemes.

This role sits within the Welcome Hackney (Refugee, Migrant and Asylum Seeker) Service. The postholder will lead and manage our programmes for refugees and those with settled status in Hackney.  The purpose of the role will be to design, mobilise and maintain management of internal programmes and commissioned partnerships that deliver services supporting refugees and migrants in Hackney. The postholder will ensure the service adopts and embeds a trauma-informed approach and coproduces services with residents and with those with lived experience.

The postholder will identify any gaps in service provision, work with the voluntary and community sector and work towards creating a welcoming environment for refugees and migrants. They will also plan and implement new ways of working and oversee service delivery models to deliver effective outcomes, and ensure any changes in policy are understood and communicated effectively, taking steps to manage and mitigate the implications on migrant residents locally.

Skills & experience:

• Building positive relationships with a range of both internal and external stakeholders, understands political drivers and the role of Members;
• Designing and delivering fast paced, high profile, complex programmes of work that are trauma-informed;
• Leading cross organisational working, taking into account others’ views and that harnesses the benefits of having a diverse workforce. 

Knowledge

• Good understanding of the policy, legislative and performance frameworks relating to refugee and asylum seeker support. 
• Programme and project management methodologies and the practical application of these in the public sector. 
• Effective programme risk and issue management methodologies and practical application. 

About us:

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

For an informal chat about the role please contact Beth Evans. 

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 18 September 2024

Interview date: TBC

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available,