Training Facilitator and Team Leader

About Kinship:

If you’re passionate about purpose – real change for real people, then now is a good time to join us. We are Kinship.

We support grandparents, siblings, aunts, uncles, other family members and friends who step up to raise children when their parents can’t.

Our vision is for a society where every kinship family has the recognition, value and support they need and deserve.

What you need to know about this role:

We know kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident and empowered to do that. A new training contract with the Department for Education will support this outcome.

This role is pivotal in supporting kinship carers to understand what being a kinship carer actually means, what choices are available to them and how to access the information and advice they need for their kinship families in England.

You’ll lead and facilitate our introductory training workshops for kinship carers, alongside a kinship experienced colleague.

You’ll be part of a team delivering regional roadshows across the country. You’ll help facilitate on the day, presenting to kinship carers across England. Alongside roadshows you’ll deliver introductory training at local peer support groups. You will also provide line management to our Kinship Experienced In Person Facilitator.

You’ll join a new team – Advice, Training and Information who will be resolute about creating a positive and impactful learning experience for all kinship carers in England.

A strong facilitator and communicator, you will need to be great at presenting content to kinship carers. You’ll need to calm under pressure and able to deliver exceptional in person workshops and training to small and large audiences.

Being interactive, engaging and able to read the room are essentials for this role. You’ll be curious – and always thinking about how you can improve your delivery and the experience for kinship carers. We’re building a team who is open, focussed on the needs of kinship carers and who are looking to continuously and positively improve.

As part of this new training service, you’ll receive all the training and development to support you to succeed in this role. This may include overnight stays as part of induction and training.

This is a role that will need to travel and we’re happy to discuss how this could work best if you have kinship caring responsibilities. 

In this role you will: 

Co-delivering exceptional in person introductory roadshows to kinship carers in England (16 over a 12-month period) as part of a delivery team.

Leading exceptional in person introductory workshops to peer support groups in England (individual target - 20 plus over a 12-month period).

An in-depth understanding of kinship care in England (we’ll provide training and support).

Consistent approach across training experiences, following manualisation processes.

Effectively facilitating roundtable discussions (as part of the roadshow format).

Supporting consultation events with kinship carers to support co-design of the service.

Ensuring KPIs for service delivery (including feedback and evaluation) are met including kinship carer experiences (90% service user satisfaction).

Ongoing continuous development of training resources and delivery using insight, data and participation from kinship carers.

Consitent approach across training experiences, following manualisation processes.

Ensuring training is accessible and adapted as required.

Be comfortable being a ‘face’ for the service in promotion, in person and for online resources.

Take part in creating online content, including being confident in front of the camera to produce video and verbal content to add to our online resources, advice and guidance.

Contribute to online resources as required.

Take accountability for using Salesforce effectively as our case management system to support service delivery learning, high performance and evaluation. Ensure excellent administration in your delivery, keeping to deadlines.

Work closely with Advice Service, Peer Support Service and Programmes teams to create onward referral pathways.

Work with local authority partners to create regional content for in person introductory training workshops at peer support groups.

Ensure tone of voice, language and brand are inline with Kinship guidelines. Contribute positive active learning and proactively create opportunities to understand kinship carers needs for training (using learning logs).

Contribute to case studies demonstrating impact of training service alongside ongoing insight to influence policy and campaigning development.

Actively contribute to a delivering high performance across the team. Commitment to personal development.

Live the Kinship values and behaviours daily, embedding collaboration and learning with others across the organisation as part of your role.

Management and supervision:

Line manage and supervise Kinship Experienced In Person Training Facilitator. Set clear objectives to achieve targets and outcomes.

Actively encourage personal development and learning. Increase efficiencies and impact across the team.

Ensure good team induction processes and systems are in place. Role model Kinship values.

Skills:  

Substantial experience delivering engaging in-person training and workshops for diverse audiences, or transferable skills which demonstrate excellent communication and presentation skills.

High quality and professional in-person facilitation skills, or transferable skills which demonstrate excellent communication and presentation skills.

Demonstrable experience of holding clear boundaries and managing unforeseen circumstances (like disruptive behaviour) within training contexts, or transferable skills which demonstrate your ability to manage boundaries and unforeseen circumstances in a professional context.

Proven experience of delivering training workshops which deliver impact and learning outcomes for participants, or transferable skills which demonstrate your ability to deliver positive outcomes in a professional context.

Experience of working with communities with different levels of digital literacy. Ability to develop in-depth subject knowledge (kinship care for example) to deliver consistent and up to date content.

Excellent written, verbal and visual communications with high attention to detail, representing Kinship and this new training service with conviction and professionalism.

Equality and Diversity

Kinship is committed to inclusivity and representing the diversity of the communities we serve. We therefore welcome applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process and we will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, sex, gender reassignment, religion or belief, age, sexual orientation or any other relevant characteristic.

For this role we are actively seeking applications from Black, Asian and minority ethnic applicants who are currently under-represented at senior management levels in the charity.