Floating Support/ CQC Registered Manager

At Equal People mencap, we are proud of our 36-year history of supporting people with learning disabilities, autism, complex needs and experiencing mental health needs. We support adults at risk and vulnerable children in RBKC and Westminster. We offer a wide range of support options and activities. 

We aim to support each individual to pursue their aims and dreams, live the life they choose and access, participate in and contribute to their local, and the wider community as much as they wish.

Our Charity has member representation at every level, including 50% of the Board. Inclusion, dignity, respect and the promotion of the rights, opportunities and choices of the vulnerable adults and children we support are key to our ethos and values.

We are rapidly growing and now provide over 1,000 hours per week of support We aim to be the best  social care employer in London.

We are looking for someone who loves a challenge, is creative and has a passion for positive change, with the confidence to make decisions under pressure. You will be self-motivated and determined to achieve the best outcome for the people we support. You will achieve this through leading and motivating a dedicated team of support workers to ensure and maintain the delivery of high-quality support. 
The successful applicant will need to be confident in communicating with the people we support, staff, family members and partner agencies.
To be considered for this role you must have experience and knowledge within the social care sector, experience of working with working with people with complex needs would be desirable. You should also have experience leading teams in Learning Disability services. As this service is registered for personal care/supported living you will be supported to undertake your registration with CQC.
You will be responsible for the continued positive outcomes for the people that we support through management of the services. You will be responsible for cultivating and contributing to a "continuous improvement" environment and will be proactive in the management of your staff, the rotas, and the budgets for your services.
You will be responsible for the quality of the service, as well as the finances and team performance, ensuring that the people that we support are given opportunities to pursue their interests and life goals.  Some of the people we support have profound and multiple learning disabilities alongside other complex healthcare needs such as physical disabilities, Epilepsy, Dysphagia, non-verbal, require peg feeding and some may require involvement with manual handling and supporting people with all aspects of their personal care.
Whilst it is not essential that you have direct experience as a Manager, it is important that you have some management experience, and a good knowledge of the health and social care sector. You will be working within the supported living environment. 
The role will challenge, excite and never be dull but will be truly rewarding.
You must be competent in using IT.
Your working week is flexible covering 7 days per week and will include working weekends and an on-call rota shared with your Senior Support Workers. Flexibility is key.

  NB CLOSING DATE 12th DECEMBER - INTERVIEWS MID JANUARY 

DUTIES AND RESPONSIBILITIES

1. Ensure everyone  receives a service that:

• plays to their strengths.

• helps them overcome barriers.

• achieves the outcomes they wish.

• works to increase everyone’s independence, opportunity, choice and control.

• has a positive view of risk-taking whilst ensuring awareness of safety, security and safeguarding. 

2. Work in a consistent and positive way with managers and other team members   to ensure receive a great service from the whole team. Ensure all EPM  policies and procedures are followed e.g. that:

• support plans, referrals and risk assessments are followed up, actioned and reviewed.

• medication processes are adhered to.

• money is managed effectively.

• health and safety practices are carried out.

• records on the Charitylog database are kept up to date.

• information is communicated to staff, members and families in a timely and accessible fashion.

3. Actively lead the Floating Support Team’s development through coaching, training, supervision, appraisals and team and management meetings.

4. Work alongside the Chief Finance and Operating Officer, CEO and Activities and the Trustees to develop and action strategic plans to maintain, develop, and promote EPM and our services.

5. Promote best practice across the service and the organisation through participation in external and         organisational wide projects and forums. 

6. Participate in the emergency on-call emergency rota (approx 10 nights per month) - £35 per night).

7. Take lead responsibility for the performance and delivery of the support contracts, overseeing the FS Senior Support workers. 

8. Ensure performance standards are evidenced and quality is upheld in everything that the team’ do in complying with relevant CQC, contractual and organisational standards, outcomes and procedures. 

9. To provide written and verbal reports on outcomes to Trustees at the regular Council of Management Meetings. To monitor and review service user and carer feedback, complaints and incident reports and use this information to inform and improve future services and practice.

10. Lead and manage the team to support personalised rota planning via Charitylog (inclusive of day, night and overnight activity) and service user timetables.

11. To lead the Housing Management service, working with the FS SSWs to ensure tenancies are managed appropriately, records maintained, and reports completed for Housing Associations in a timely fashion.

12. To be responsible for, or delegate recruitment of staff and provide excellent leadership, direction and effective management of the team’s resources and finances. 

13. To plan, set and manage project budgets appropriately. To ensure project and individual finances are recorded, managed and monitored appropriately.   

14. Ensure professional standards and   best practice act as key drivers within a culture of continuous service improvement, value for money and safe practice.

EPm operates within a constantly changing environment and as such work priorities and targets may change. The organisation reserves the right to make reasonable changes to the job description and accountabilities in order to meet client needs