Support Chat Moderator

Want to be part of an online community and make a difference? Do you like talking to people online? Are you the peace keeper in your friendship group? If all of the above are true then you might have the right skills to become a Support Chat Moderator at The Mix!

As a Support Chat Moderator, you’ll oversee live chat sessions on The Mix, offering empathy, information and support to our online community of under 25s.

If you’re enthusiastic about online communities, interested in developing your helping and listening skills and can see the benefits of chatrooms for peer support this could be the opportunity for you.

About this role: As a Support Chat Moderator, you’ll oversee live chat sessions on The Mix, offering empathy, information and support to our online community of under 25s. In this role you’ll oversee and contribute to live chat sessions on The Mix; working to make sure that chat members feel welcome, at ease and included. You’ll encourage and facilitate peer support; offering empathy, information and support to chat members as and when needed. You’ll also deal with inappropriate conversations and diffuse any conflict in the room.

What does volunteering look like?

• Two hours a week (7:45- 9:45pm on Sundays, Tuesdays, Wednesdays or Thursdays)
• No experience necessary
• Minimum commitment of six months
• Oversee and contribute to live chat sessions on The Mix
• Encourage and facilitate peer support
  Offer empathy, information and support to chat members as and when needed
• Deal with inappropriate members and diffuse any conflict in the room
• Maintain contact with your volunteer manager for ongoing support

What we are looking for

• To be 18-25
• To be based in the UK
• To be non-judgemental, diplomatic and have a good sense of humour
• Basic computer skills (particularly typing) and the ability to access the internet on a regular basis
• A strong interest in online communication
• A good grasp of the English language