The Mix

Who we are

The Mix is a free, confidential support service for under 25s - making a massive difference to over two million young people in the UK each year. Whatever issue a young person is facing, The Mix is always there for them - online, over the phone or via social media. It connects young people to experts and their peers to talk about everything from money to mental health, from homelessness to jobs, from break-ups to drugs.

We are one of the eight charities forming the Duke and Duchess of Cambridge and Prince Harry’s Heads Together campaign to end stigma around mental health and will continue to work with them on raising awareness and providing vital help for people with mental health challenges. We work on high profile campaigns to change attitudes and raise awareness with the likes of Daniel Radcliff, Lady Gaga, and most recently Russell Brand. We work with TV shows like Hollyoaks to help young people understand sexual consent and big brands like River Island, Dixons Carphone and Lloyds Bank on everything from money to masturbation.

Today’s young people face an unprecedented range of challenges. They are possibly the first generation worse off in physical and emotional terms than their parents. The Mix’s mission is to ensure that every young person can make informed choices about their wellbeing – wherever and whenever they are.

Our culture and values

What we do: The Mix is here to take on the embarrassing problems, weird questions, and please-don’t-make-me-say-it-out-loud thoughts that people under 25 have in order to give them the best support through our digital and phone services.

Our Vision is that all young people should be able to make informed choices about their physical and mental wellbeing so that they can live better lives.

Our Mission is to become the first point of contact for any young person seeking help or information on any subject wherever and whenever they need it.

Values:

• Empowering – we lead, we train & support, we respect, we give space to grow, we give power to chose
• Brave – we innovate, we pioneer, we take risks, we tell it how it is
• Supportive – we listen, we encourage, we care, we’re understanding, we are empathetic
• Collaborative – we are open & transparent, we co-create, we respect experience & expertise
• Proactive – we create situations, we make things happen, we get things done
• Non-judgemental – we do not judge, we do not criticise, we do not blame