Technology, Workplace, and Business Support Officer

Job Title: Technology, Workplace, and Business Support Officer
Salary: £32,015 per annum
Contract: Permanent, Full-Time
Location: Tottenham Hale, London, N17

About Outward

This year, Outward proudly celebrates 50 years of delivering high-quality support and care services to vulnerable people across London. For half a century, we have been dedicated to empowering individuals to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.

Our journey has been defined by our commitment to engaging, enabling, and empowering the people we support. From supported living to activity centres and community outreach, we continue to evolve, innovate, and deliver services that reflect the unique needs and aspirations of those we serve.

As we mark this milestone, we remain as passionate as ever about creating inclusive environments where everyone has the opportunity to thrive.

About the Role

We are looking for a multi-skilled Technology, Workplace, and Business Support Officer to play a pivotal role in ensuring our facilities, health and safety, and Technology systems function seamlessly across our offices and service locations.

This dynamic role combines two key areas:

1.       Facilities/Health & Safety Management: Overseeing office operations, ensuring compliance with Health and Safety standards, and managing facilities effectively.

2.       IT Support: Providing first-line technical support, troubleshooting basic uncomplicated IT issues, and maintaining digital tools and asset registers.

If you have experience in facilities management, are naturally IT-savvy, and enjoy problem-solving, this role offers an exciting opportunity to make a meaningful impact in a values-driven organisation.

Key Responsibilities

·         Manage and support technology equipment (e.g., laptops, mobile phones) for staff, ensuring systems are connected and operational, and assisting with initial setup and resolving basic issues.

• Manage organisational enquiries via phone and email, ensuring timely responses.

·         Oversee the collection, management, and secure disposal of confidential waste, ensuring records are achieved properly.

·         Maintain and update IT asset registers and assist in managing phone and mobile contracts.

·         Conduct regular Health and Safety audits and ensure emergency procedures are implemented.

·         Oversee vehicle fleet management, ensuring compliance with insurance and maintenance requirements.

• Act as the main liaison for building and parking arrangements, ensuring SLAs are met.

·         Support office supply distribution and assist in improving internal communication systems.

Full JD is available on request.

Requirements

Essential

·         Demonstrable knowledge of facilities or H&S management within an office environment

·         Experience in uncomplicated IT support, including issuing equipment and assisting with setting up.

·         Familiarity with managing and updating digital systems logs, such as asset registers or shared networks.

·         Strong organisational and planning skills, with the ability to prioritise workloads.

·         Proficiency in Microsoft Office and assisting in troubleshooting common IT issues.

·         Excellent communication skills, with the ability to explain technical concepts to non-technical users.

·         Willingness to travel between sites and work flexible hours, including evenings and weekends.

Desirable

·         IT or digital support-related qualification.

·         Experience in facilities management or overseeing contracts and supplier relationships.

·         Knowledge of Health and Safety compliance and risk management.

Benefits

We value our staff and offer a comprehensive benefits package, including:

·         25 days annual leave (excluding Bank Holidays)

·         Comprehensive Learning & Development Programme

·         Cycle-to-Work Scheme

·         Employee Assistance Programme (Health Assured)

·         Pension Scheme and Death in Service Benefit

How to Apply

If you’re ready to make a difference and have the skills and experience for this role, please send your CV and a covering letter. In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name.

The closing date for all applications is 31st January 2025, however it is only an indicative date.

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.