Volunteering Experience Officer

As the Volunteering Experience Officer for Imperial Health Charity, you will be passionate about ensuring that volunteers have the best possible experience through effective systems, processes and tools to volunteer. You’ll ensure that we deliver high quality communications and engagement to our volunteers through on-brand resources, web content and tools for the wider team to engage with and support the development of our automation tools across the team to improve the experience for staff and volunteers. Ensuring our volunteers have the right skills and knowledge to volunteer is an important part of this role, and you’ll ensure that our volunteers receive the best possible learning and development opportunities across the team both online and in person. We are looking for someone that can support our impact and evaluation methods across the team and help translate this into programme improvements, and shout about the impact that volunteers have across our hospitals.

Main Duties

Support the overall design of our volunteer journey along with key engagement activities to ensure we meet recognised standards and can innovate to create streamlined processes to improve volunteer experience.

Support across the volunteering team, our impact and evaluation methods to drive through programme improvements and learning.

Support the development of high quality learning and development opportunities for volunteers, ensuring that they receive both skills and knowledge to effectively volunteer in their roles.