Housing Jobs in Flexible Location

Do you have a passion for fundraising and developing relationships?

We have a fantastic new opportunity to join the Communities Team as an External Funding Specialist at Sovereign Network Group.

You'll be based out of our Wembley office with some travel in and around the local area and to our other office locations. The role will combine both home and office working to ensure a positive work/life balance.

About Sovereign Network Group (SNG)

It's an exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations. We are creating a Community Foundation, investing £100 million into communities over the next 10 years.

The Role

Reporting into the Funding and Innovation Manager you will support the delivery of our fundraising strategy and secure external funding into SNG communities and to charities we work with.

Key Responsibilities

• To support the Fundraising and Innovation Manager to deliver our fundraising strategy.
• To secure external funding to benefit SNG communities and customer facing teams around the following themes: Financial & Digital Inclusion, Employment and Training, Community Action and Engagement.
• Lead projects, bids and programmes that bring in external funding to SNG communities and to charities benefiting SNG communities.
• Innovate by supporting the testing and piloting of new programmes and partnerships and identify opportunities to the Head of Partnerships and Funding.
• Build and maintain excellent relationships with stakeholders, including funders, businesses, local authorities and national agencies.
• Support the implementation of governance oversight for fundraising and systems and processes.

What we are looking for

You should have demonstrable experience in a similar role or have knowledge within fundraising and partnerships. We're also looking for:

• Experience in previous roles of securing external funding via bid writing, public sector tenders and contracts, Trusts and Foundations and corporates.
• Excellent communication and interpersonal skills.
• Persuasive writing and storytelling skills.
• Strong innovation mindset.
• Confident with budget management and financial systems.

What you'll receive from us

We have some fantastic benefits on offer at SNG, including:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.

12 Month Fixed Term Contract

Grade 6 - £42,697 per annum

Full time – 37.5 hours per week

Interviews are planned for Thursday 31st October and Friday 1st November 2024

Do you have a good understanding of housing and homeless, along with leadership and management experience? Then join Shelter as a Service Manager and you could soon be playing a key role in standing up to the housing emergency in the Sheffield area.

About the role

You will be one of two Service Managers in Shelter Sheffield and the two postholders work closely together in this varied and complex role. Reporting to the Strategic Lead, you will deputise for them when necessary and will lead on delivering our services, line-managing Team Leaders and designated functions. Your role will be to ensure that the service delivery meets high quality standards, is delivered safely and is contract compliant. Overseeing the monitoring and reporting of our work, you will have delegated financial responsibility and work closely with partners, commissioners, and other stakeholders in the city to ensure that our services are aligned and impactful.

You will also ensure that we are identifying and addressing the systemic issues at play and which underly clients’ presenting need. This is a key role in linking up Shelter’s national campaigning and policy work with local activity and insight, ensuring that we co-produce our activities and involve people with lived experience fully in our work.

About You

You have sound knowledge of homelessness, housing and related issues, with leadership skills and experiencing of supporting and managing teams. You can demonstrate experience of managing contracts, partnerships or services as well as budgets and are able to develop and sustain key relationships which benefit local priorities. Experienced in change management, you will be able to analyse insight and evidence to manage and improve performance, as well as being able to work with policies relating to safeguarding, health and safety and data protection.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About the team

Shelter Sheffield provide housing advice and support to people across the city with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and with multiple and complex needs. We take a holistic approach to help them deal with interrelated issues that can impact their ability to keep a home and help over 5000 people a year while also working to change the underlying systems that cause the housing emergency.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV along with a supporting statement which address the following points of the ‘About You’ section of the job description of no more than 350 words each.

• Working knowledge of homelessness, housing and related issues affecting local communities.

• Excellent leadership skills and experience of supporting and line managing staff

• Experience of managing and delivering contracts, partnerships or services

• Budgeting skills and experience of managing budgets and financial reports.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive mindset

You do not need to address the remaining points (5-9) in the About You section in your application. Any applications submitted without a supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Love the countryside? Care about climate, nature, housing and local people's voices? Leading countryside charity, CPRE Sussex, is seeking an experienced and enthusiastic planning professional to join our team.

CPRE Sussex has campaigned for over 50 years to protect, celebrate and regenerate the Sussex countryside. Part of the England-wide CPRE network, with over 2000 members and supporters, the charity works to ensure that good development to create healthy, thriving communities meets the challenges of the housing, climate and nature crises – and that poor development does not take away from what makes Sussex’s landscapes so special. 

As our Planning Campaigner, you will bring your planning qualifications and experience to support CPRE Sussex’s work across the full range of land use planning issues, working with our dedicated part-time staff and passionate group of volunteers and trustees to:

• shape our response to emerging Local Plans across East and West Sussex and Brighton & Hove,
• comment on significant development proposals to ensure we get schemes that deliver locally-needed affordable housing, low-carbon infrastructure and other key services, while protecting precious landscapes, green spaces, nature and climate, 
• inform and advise the public on planning matters.

Reporting to the Director, and working closely with the volunteer chair of our planning committee, as well as the England-wide CPRE network, you will lead our campaigns on local and national planning policy.

Board Member – Finance
Hours: Time commitment includes: 4 evening meetings per year for Committee meetings (remote), 5 evening meetings per year for Board meetings (Currently three hybrid, 2 in person meetings only meetings), ISHA’s AGM, 2 Board away days (January and November) and time to prepare for the meetings. You may also be asked to participate in board ‘task & finish’ groups. Members are required to attend one resident event per year.
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £3,600 per annum
Contract: 3 Year Term with a maximum tenure of 6 years.

We are seeking someone who has senior level skills and experience in financial management and business planning and would also like to sit on ISHA’s audit and risk committee. ISHA’s code of governance requires that this committee has at least one person with recent and relevant financial experience proportionate to the size and complexity of the organisation (turnover 29 million, total assets £321 million. Our more senior board member with this experience is due to retire in 2025 and we are looking to fill this vacancy.

You

You will need to have a passion for our belief that everyone is entitled to a quality, affordable safe home. You will need to be highly committed and motivated to contribute to our mission to be viewed as a brilliant housing association by our residents, stakeholders and staff.

We expect that you will already hold governance experience, this could include roles on the board of a company, charity or voluntary organisation; roles in school governance’ or involvement with tenant resident association, scrutiny panel or other types of resident groups.

We want to ensure that the composition of our Board reflects the communities we represent and encourages diversity in all aspects, including diversity thinking.

Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.

Other information

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, we want you on our team. Please do apply.

This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

Deadline: Midnight 30 October 2024
Interview: Preliminary interview will take place by video conference week commencing 11 November 2024.
Final interviews will be in person at 102 Blackstock Road week commencing 18 November 2024

Please note: We can only accept applications from candidates with eligibility to currently work in the UK.

Interested?

If you would like to find out more, please click the apply button. You will be redirected to complete your application for this position.

Please note: We can only accept applications from candidates with eligibility to currently work in the UK.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

No agencies please.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

Crisis Skylight Brent has recently moved to new offices in the centre of Harlesden, a thriving and multi-cultural high street community in Northwest London.

We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless. 

Location: Onsite at Crisis Skylight Brent, 1-2, Bank Buildings, High St, NW10 4LT

Contract: 12-month fixed term contract

About the role

As a receptionist, you will be part of Crisis Skylight Brent’s Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach our Skylight Centre. You will be the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. You will be providing information about Crisis’ services, delivering a high-quality triage both in person and on the telephone. This is an opportunity to be a key part in ending someone’s homelessness.

About you 

To be successful in this role you will have:

• Relevant experience of working within a reception/administrative support role
• Experience of providing customer service within a commitment to deliver the highest standard of customer care.
• Excellent communication skills with the ability to work successfully with disadvantaged or social excluded groups and individuals.
• Good organisational skills with ability to deal effectively with conflicting priorities in a busy environment.
• Ability to work cooperatively as part of a team.
• Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams)

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.  

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage. 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

If you would like to know more about this role/ the service, you can attend an Open Evening at Crisis Skylight Brent 1-2 Bank Buildings, High Street, Harlesden, NW10 4LT on Thursday 17 October 17:30 – 19:00. 

Closing date: Sunday 27 October 2024 23:55

Interview date and location: Thursday 7 November 2024 at Crisis Skylight Brent, 1-2, Bank Buildings, High St, NW10 4LT

Can I use Artificial Intelligence (AI) technology for my application?

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

30 hours per week / Permanent / £31,930 per annum, pro rata / Hybrid – working four days including Monday, Wednesday and Friday.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

A fantastic opportunity for an experienced practitioner to join our central Safeguarding Team, which supports the delivery of high-quality practice across our services, aligned to our service thresholds and compliant with regulatory and legal standards.

The role will be responsible for supporting the implementation of our Safeguarding Operational Plan. This includes coordinating safeguarding audits, developing resources, operating a triage service on daily safeguarding alerts raised by staff and championing reporting and analysis via our digital safeguarding management system (In-Form).

The role will be based in either of West Sussex sites in Horsham or Crawley, and they would become the main point of contact for the West Sussex Children & Adult Safeguarding Boards with regard to training and best practice. We do require the postholder to travel to Reed House in Hove at least once a fortnight to attend team meetings.

Please download the job profile for full role details.

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

We are looking for someone who understands the needs of children and young people with multiple and complex needs and has a sound knowledge of safeguarding legislation and policy. They must super organised, a great communicator and have a keen eye for detail. We really want someone who is a bit of a data geek and with good digital skills (we will provide training on our digital safeguarding management system, In-Form). This really is a fantastic opportunity to expand your knowledge of safeguarding in an organisation with a diverse range of housing, therapeutic and information and advice services.

15 hours per week / Permanent / £32,800 per annum, pro rata / Working pattern can be discussed at interview, (expectation of one evening shift per week, working until 8pm).

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

YMCA DownsLink Group Dialogue Therapeutic & Family Services offers counselling services for children and young people with physical disabilities, behavioural, social, and emotional difficulties, autism and learning difficulties. The team delivers a multi-modality therapeutic service working with children and young people experiencing mild to moderate mental health difficulties. We work closely with CAMHs, the local authority and a range of voluntary and community sector organisations to deliver effective short-term therapeutic interventions.

We are looking for a Wellbeing Play Therapist to provide 1-1 and group play therapy sessions, triage and assessments, counselling treatment and group work support for children and young people aged 4 - 12. The role is integrated within the Children and Young People Wellbeing Service and the post holder will be required to work with the Counselling Leads, Team Manager, and triage team to support children/young people accessing provision within the emotional well-being and mental health pathways.

Some key responsibilities of the role include assessing Children and Young People (CYP) for suitability for treatment (training will be provided), making decisions on the suitability of new referrals to the service with support from triage teams and the ability to formulate, deliver and evaluate therapy programmes for CYP clients. 

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

Qualifications and Training

• Graduate or Post Graduate level Counselling Diploma (of 2 years minimum duration including personal counselling or psychotherapy)
• BACP Accreditation/eligibility for accreditation or BACP Registration or accredited with other relevant professional bodies (UKCP/HCP)

Experience and Knowledge

• Experience individual counselling with young people (aged 4 – 16)
• Experience in working with children with communication difficulties, including ASC and LD
• Working knowledge of mental health issues affecting children and young people 
• Knowledge of up to date Child Protection and Safeguarding issues and procedures

Skills and Abilities Experience 

• Professional, flexible attitude with excellent interpersonal skills and the ability to manage your time well
• Confident in identifying and responding to safeguarding concerns and have experience of working with children and young people
• Excellent communication skills, verbal, interpersonal and written on all levels and according to need

25.5 hours per week / Permanent / £32,800 per annum, pro rata / Working pattern can be discussed at interview (expectation of one evening shift per week, working until 8pm.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

YMCA DownsLink Group Dialogue Therapeutic & Family Services offers counselling services for children and young people with physical disabilities, behavioural, social, and emotional difficulties, autism and learning difficulties. The team delivers a multi-modality therapeutic service working with children and young people experiencing mild to moderate mental health difficulties. We work closely with CAMHs, the local authority and a range of voluntary and community sector organisations to deliver effective short-term therapeutic interventions.

As part of the Brighton and Hove Community Wellbeing Service for children and young people (CYP), we are looking for a Wellbeing Counsellor to provide face-to-face appointments, triage and assessments, counselling treatment and group work support for children and young people aged 4 - 12. You will also be supporting timely processing of CYP referrals to the service as part of the triage team and deliver assessment and treatment to young people aged 13+ when needed.

The role is integrated within the Children and Young People Wellbeing Service and the post holder will be required to work with the Counselling Leads, Team Manager, and triage team to support children/young people accessing provision within the emotional well-being and mental health pathways.

Some key responsibilities of the role include assessing Children and Young People (CYP) for suitability for treatment (training will be provided), making decisions on the suitability of new referrals to the service with support from triage teams and the ability to formulate, deliver and evaluate therapy programmes for CYP clients. 

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

Qualifications and Training

• Graduate or Post Graduate level Counselling Diploma (of 2 years minimum duration including personal counselling or psychotherapy)
• BACP Accreditation/eligibility for accreditation or BACP Registration or accredited with other relevant professional bodies (UKCP/HCP)

Experience and Knowledge

• Experience individual counselling with young people (aged 4 – 16)
• Experience in working with children with communication difficulties, including ASC and LD
• Working knowledge of mental health issues affecting children and young people 
• Knowledge of up to date Child Protection and Safeguarding issues and procedures

Skills and Abilities Experience 

• Professional, flexible attitude with excellent interpersonal skills and the ability to manage your time well
• Confident in identifying and responding to safeguarding concerns and have experience of working with children and young people
• Excellent communication skills, verbal, interpersonal and written on all levels and according to need

Housing Maintenance and Compliance Officer

We are seeking a Housing Maintenance and Compliance Officer in Barnsley to play a crucial role in ensuring properties comply with all relevant regulations and standards.

Position: Housing Maintenance and Compliance Officer (Specialised Supported Housing)

Location: Tankersley, Barnsley with travel

Salary Range: £21,060.00 per year actual salary

Working Hours: Part time, 30 per week 8.30am until 3pm Mon-Fri

Benefits: Nest c

About the role:

As a Housing Maintenance and Compliance Officer, you will play a crucial role in ensuring properties comply with all relevant regulations and standards. You will work closely with the property management team to maintain high levels of maintenance and compliance, ensuring the safety, security, and quality of housing stock.

Key Responsibilities:

• Regulatory Compliance
• Maintenance and Repairs
• Property Inspections
• Documentation and Record Keeping
• Risk Assessment
• Tenant / Support Worker Communication
• Collaboration with internal and external stakeholders

About you:

To be successful in the role of Housing Maintenance and Compliance Officer you will need the following skills and experience:

• Previous experience in housing management, property compliance, or a related field.
• Strong knowledge or housing regulations, building codes and health and safety standards.
• Excellent attention to detail and organisational skills.
• Effective communication and people skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (365) and property management software.
• Certification or training in relevant areas such as fire safety, building inspections, or housing law is advantageous.

If you're ready to make a meaningful impact in the lives of tenants and contribute to the organisations mission of providing exceptional housing support, apply now to join the team!

You may also have experience in areas such as: Housing Advisor, Housing Officer, Property Compliance Officer, Building Safety and Compliance Officer, Compliance Officer, Housing Compliance Inspector, CIH Housing Standards #INDSCP

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.

New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, an additional service will be set up within the NHYC Youth Justice team specifically to deliver on the Alliance contract. This will include a team of Housing Caseworkers who will carry out assessments and advocacy work with young people under 25 who are fleeing violence and exploitation, in order to move them on successfully into both emergency and long-term housing options. You should be passionate about working with this client group, able to manage a fast-moving caseload, and committed to working collaboratively with a team across multiple services.

*Please note, previous applicants for this role need not reapply.

• Full time, permanent role in the Youth Justice Team
• Salary £31,200-£34,736
• Deadline: 9am, Monday 21 October

We are looking for a committed individual with strong experience of working with vulnerable women to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. You’ll need to be caring and professional, passionate about the vision and mission of Ella’s, and able to maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free.

Special conditions
● You will be asked to provide a basic DBS check.
● Due to the nature of this work, this role is for women only.
● The postholder is expected to take part in the out of hours on-call service.
● Ability and willingness to work flexibly, and at other Ella’s locations.

Two reasons why you should join Ella’s
1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.

Job description 

The purpose of this role is to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. The main responsibilities of this role are:

● Provide one-to-one support for safe house residents This includes ensuring that survivors understand their rights and that these are met, coaching survivors to identify and work towards their personal goals, supporting survivors to access appropriate services/treatment providers and ultimately be supported into independence.
● Manage social work students, placements and interns.
● Maintain and develop borough related relationships.

We are looking for a passionate individual who has strong experience of working with vulnerable women, is aligned with the vision and mission of Ella’s and can maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free. The role also offers opportunities to contribute to the direction and vision of Ella’s.

Key tasks
Casework provision
● Provide high quality casework support to residents (housing, financial, legal, mental health, and physical wellbeing support)
● Support survivor empowerment to speak out and self-advocate
● Carry out regular risk assessment with survivors and respond to any safeguarding concerns as per Ella’s’ safeguarding procedures
● Provide day-to-day support and build trusting relationships with the service users
● Be sensitive to the rapidly changing emotional and physical needs of the service users and respond accordingly
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Ensure casenote records are recorded within 24 hours of each service user contact using Ella’s’ case management system
● Assist service users with administrative tasks as required: reaching out to supporting agencies, booking appointments, form-filling, and attending appointments
● Assume an advocacy role during external appointments, if required
● Assist in writing covering letters and support letters to compliment service users’ application forms, advocate for the service user in specific needs, or to keep other organisations updated as required
● Research the requirements for benefit applications and assisting service users to complete (as required)
● Liaise effectively with other agencies involved in the care or support of service users to ensure their needs are sufficiently met
● Manage referrals and new intakes
● Help create survivor led support plans
● Work collaboratively with other accommodation caseworkers
● Encourage and supporting survivors to attend sessions and activities inside and outside of Ella's

Volunteer coordination
● Oversee social work students and/or interns placed within the safe house, with support from the service manager
● Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors
● Adhere to and ensure all students and interns have a good knowledge of Ella’s’ casework management forms and recording systems and oversee the consistent use of these
● Provide regular supervision to students and interns Safeguarding, and health and safety
● Work in collaboration with the Safehousee and Facilities Manager
● Ensure all major incidents, accidents, safeguarding concerns or potential hazards are managed, reported and recorded according to Ella’s’ policies and procedures
● Participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact; writing risk assessments as required
● Promote awareness of health and safety amongst service users, including those who use emergency/on call systems, fire prevention and control systems as necessary
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers
● Participate in any relevant Safeguarding training and keep up to date with any changes to Ella’s’ safeguarding policies and procedures

Accommodation and risk management
● Run regular house meetings and house outings for residents
● Support residents with housing benefit and service charges
● Manage all paperwork in the premises, processing any personal data in accordance with Ella’s’ Data Protection Policy and procedures
● Handle emergency situations calmly and professionally
● Ensure all safety and security procedures are followed to keep self and others safe
● Maintain a safe and secure working environment
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers

Other/general duties
● Develop strategic partnerships with local agencies working within the Violence Against Women and Girls sector and other local organisations or businesses that could enrich the work of Ella’s
● Take part in the out of hours on-call service
● Attend any training required for the role, keeping up to date with any developments and changes within the sector
● Represent the work at Ella’s with integrity at all times
● Adhere to all of Ella's policies and procedures at all times
● Be an active member of the organisation, attending any team meetings that are required and contribute to Ella's’ strategic goals and input into its direction of growth
● Attend monthly supervision with the service manager and keep in regular contact
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Support Ella’s’ fundraising and external communications by assisting with the gathering of stories, data and so on
● Complete any other duties as directed by the service manager which are within the scope of the role

See attachments for Person Specification and how to apply

Are you a creative person looking for role where you can make a lasting difference to people experiencing homelessness in Reading?

This post is offered as a 12 month fixed term contract until 01/12/2025 (Maternity Cover)  

We are looking for a Complex Caseworker to join our Rough Sleeper team in Reading who provide intensive support to people with complex needs experiencing homelessness. This passionate team offer person centred support service to help people who require a specialist intervention approach to support them through the transition from rough sleeping into sustainable accommodation.

In this role you will work collaboratively with the Rough Sleeper Navigator Coordinator and Outreach team as well as relevant partner agencies in Reading to deliver sustainable outcomes to clients.

• You will advocate for clients who have been some of the most marginalised in the local area, to make a real and long lasting difference to their recovery.
• You will be responsible for overseeing a caseload of clients and providing day to day support to clients with their transition from the streets into accommodation and independent living with a strong focus on tenancy sustainment and rescue.
• This includes working with people on health, housing, employment and training support. You will be given support to build strong relationships with a range of other services to find creative and sustainable routes to recovery for clients.

About you

Above all we are looking for people who share our values; who are passionate about supporting our clients to sustain their recovery. Even if you don’t think you match 100 % of the criteria, we would still like to hear from you as we value transferable skills. Potential can be equally as important as experience, so if you think you have what it takes, please do apply!

• If you have good communication skills, with the ability to network and build effective relationships with a variety of people,
• You should have a good working understanding of supporting vulnerable with complex needs, such as substance use, mental and physical health issues, and the ability to understand the difficulties they experience in accessing services that full meet their needs.
• We will provide you with support, supervision and training so that you can develop the necessary skills to offer a high quality service to clients.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 21 October 2024

Interview and assessments on 1 and 4 November 2024

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits 

Head of Customer Experience
Location: Birmingham, Bath Row, B15 1LZ
Salary: circa £80,000 per annum
Hours: 35 hours per week
Contract Type: Full Time, Permanent

The Role

Are you passionate about delivering high service standards and championing consumer rights? Do you have the leadership skills needed to develop and drive a responsive and impactful complaints resolution team?

If so, we’re seeking an exceptional Head of Customer Experience to lead our Customer Experience team and ensure the timely, robust investigation and resolution of housing-related complaints. As the key figure driving our complaints process, you’ll help reduce service failures and avoidable contacts while embedding lessons learned across our organisation to improve outcomes for our tenants.

Key responsibilities will include, but aren’t limited to:

• Leading and developing a team of complaints handlers, fostering a culture of empowerment where team members are trusted to make decisions that deliver the right outcomes for tenants.
• Overseeing the investigation, response, and resolution of complaints in line with Regulator for Housing and Housing Ombudsman requirements.
• Collaborating with internal and external stakeholders to proactively prevent recurring complaints and reduce avoidable contact.
• Ensuring accurate, reliable and timely reporting of business performance data gathered from complaints and other feedback mechanisms, communicating this effectively across the business.
• Working closely with customers and colleagues to provide internal advocacy and achieve timely resolutions.

Our ideal candidate? You’ll be an experienced senior manager, capable of uniting your team around a common purpose: driving high service standards and championing tenant rights.

You’ll have experience working with regulatory bodies or an Ombudsman in complaints management and will demonstrate resilience and focus when handling high-pressure situations. With excellent communication skills, you’ll articulate concepts clearly, earning buy-in from direct reports and influencing senior leaders across our organisation to support key initiatives. You’ll also bring a strong approach to compliance and performance management, ensuring we continuously improve how we handle complaints and meet regulatory standards.

We operate a Smart Working model whereby our colleagues work both on-site and remotely, depending on where their service is best delivered on any given day. Fulfilling this high-profile role, you should expect to work onsite 4 days per week, but we are also flexible to ensure you can meet and enjoy life’s challenges and opportunities throughout the year.

Who are Midland Heart? We’re one team working together for our tenants. We’re a large, ambitious housing organisation that provides affordable homes and values people from all walks of life. At Midland Heart, we foster a supportive and rewarding environment where great people thrive, and where you can make a real impact. If you’re up for the challenge of leading our complaints process and improving the customer experience, we’d love to hear from you.

Interested? Applying is easy – simply click the apply button. You will be directed to our candidate portal. There you can register and submit a comprehensive CV and cover letter (maximum two pages), outlining how you meet the requirements of this role and showcasing your career achievements.

Applications close at midnight on Sunday 20th October 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

The AFRUCA Child Protection Family Support Service sits within AFRUCA as one of our most impactful programmes targeting families from a range of ethnic backgrounds across England and Wales. The service works closely with local authorities children’s services in cases involving families on child protection plans or in court proceedings. We provide direct one to one training and support for parents to aid their ability to provide appropriate parenting and ensure a safer, happier home environment for their children.

The AFRUCA Child Protection Service currently has a team of five qualified social workers and supports over 50 families each year. We also provide a therapeutic service where children are being reunified with their parents. We are establishing a child protection legal drop in service for families in contact with children’s services and an advocacy service for parents in the child protection system.

Most of our families are referred by local authorities children’s services as a result of cultural and religious practices which are deemed harmful to children’s well-being. We offer qualified social workers who do not wish to work in the statutory sector with an alternative approach to practising social work where empathy, kindness and support is key to our work with families. Our ultimate aim is a reduction of children in Black and Ethnic communities going into or remaining in foster care. We offer a non oppressive and non judgemental service that helps to promote the well-being of children in safe families.

We are looking to attract a qualified social worker who supports our ethos and is willing to contribute to our work with families to protect more children in our communities.

The role is open to applicants based on London Hackney or Manchester. The role will include office and remote working as well as allocated work for home arrangements.

We are interested in applicants who reflect our service users particularly those from marginalised or minority groups, and individuals who are bi-lingual and we are particularly interested in male social workers to support our families and children.

At AFRUCA Safeguarding Children, we pride ourselves on being more than just an employer. We view our workplace as more than just a place to perform tasks; we are a community where we grow together, collaborate, and support each other. A happy staff team has been crucial to the success of AFRUCA. We believe it is essential to foster an environment where all our staff feel valued and motivated.

As an employer, we strive to do the best for our team. As such, in addition to the basic salary on offer, we provide all our staff with additional benefits including:

• Financial Wellbeing Programmes: Supporting our staff to make the most of their finances by joining our voluntary, staff-led Money Management Club.
• We pay 5% Employer Contributions into our pension scheme with a mandatory employee contribution of 3%
• Work-Life Balance: Flexible working and work from home opportunities
• Opportunities to further your social work career through gaining in-depth, specialist experience of working with Black and Ethnic families, learning about different cultural and religious practices that influence child upbringing
• 28 days Annual Leave plus all bank holidays
• AFRUCA Staff Wellbeing Day: We provide an extra paid day off with funds for you to focus on your personal well-being.
• Annual Staff Retreat: Enjoy team-building and relaxation at our yearly staff residential programme.
• Employee Assistance Programme (EAP): Access professional support for your mental health, debt management, emotional support, GP Line and legal advice lines whenever you need it.
• Cash Health Plans: Benefit from our comprehensive cash health plans and claim money back on glasses, dentist treatments and massages.
• Store and Gym Discounts: Enjoy discounts at various gyms and high street shops and supermarkets.
• Paid end of year team activities
• Annual Social Work Registration fee covered

For Further information continue to our job pack.