Model of Care and Performance Officer

The Model of Care and Quality Improvement Officer role is all about making sure that the care and support models developed and implemented by the National Gambling Support Network (NGSN) are effective, efficient and of high quality. The post holder will support the work around the current and ongoing development of the model of care to make sure that the NGSN is delivering against best practice and evidence-based interventions, supporting quality improvement.  

You'll be working with the Quality and Performance Manager and providers to: 

• Develop and implement an NGSN model of care. 
• Monitor quality and performance standards as part of the commissioning process.  
• Support the tracking of the evaluation and delivery of related project milestones.
• Work with colleagues so that findings of good practice and/or lessons learnt are built into future service planning, delivery, and improvement.  
• Work with colleagues to build capacity, quality and continuously improve performance standards within GambleAware and commissioned services. 
• Provide quality and performance information of the peer review process, contributing to interim evaluation reports and outputs where appropriate. 

We're looking for someone with good knowledge of healthcare delivery models, and experience in applying quality improvement methodologies to drive measurable improvements in healthcare outcomes. You'll need a track record of successfully supporting the development of quality improvement projects from conception to implementation. And you'll be a great communicator and know how to work with and engage people.               

We're asking for a lot, and in return we're offering a range of benefits that support employee wellbeing and that make GambleAware a great place to work.