Services Development Manager

We are looking to recruit a Services Development Manager, to develop, scope, and manage high-quality income-generating services that meet the needs of clients and the community. This includes overseeing current and developing services such as foot health, at-home support, counselling, dementia care, and later life planning.

Key Responsibilities:

Service Development:

·       Conduct market research to identify potential income-generating services.

·       Develop business plans and operationalise new services.

·       Collaborate with stakeholders in Herefordshire, Worcester, and Malvern Hills to identify service gaps and establish best practice delivery models.

·       Partner with the marketing team to create strategies for promoting new services.

Service Delivery:

·       Work alongside the management team to execute the organisation’s strategic plan and deliver services aligned with core objectives.

·       Implement detailed planning, monitoring, evaluation tools, and KPIs for each service or project.

·       Manage financial aspects, including budgeting and monitoring of income and expenditure, in collaboration with the Finance Manager.

·       Lead and develop a team of staff and volunteers to provide high-quality, person-centered services.

·       Oversee day-to-day operations, ensuring adherence to operating procedures.

Team Management:

 As a member of the senior management team, you will lead and develop a team of staff and volunteers to deliver a portfolio of high-quality, person-centred services. Your role will involve:

·       Conducting team meetings, supervisions, and managing performance issues in partnership with the HR Manager.

·       Fostering relationships with key stakeholders, including funders, commissioners, and local partners.

·       Developing referral pathways and enhancing the organisation’s profile.

Contract and Grant Management:

·       Oversee contracts and grants, ensuring compliance and timely reporting.

·       Identify risks to service delivery and take corrective actions.

·       Work with the SMT and CEO to develop tenders and bids for funding

General Duties:

·       Adhere to all organisational policies and procedures.

·       Participate in training relevant to the role.

·       Represent the organisation internally and externally.

·       Collaborate with colleagues to identify opportunities for innovation and improvement.

·       Work with the Finance Manager to manage service budgets effectively.

·       Demonstrate a commitment to the organisation’s ethos and mission.

·       Make informed decisions to address challenges and implement changes.

·       Act as an ambassador for the organisation at all times.

·       Perform any other duties as requested by the organisation.

Person Specification

The following criteria will be assessed from information provided on your application and during the assessment process

• High standard of education to level 4 or above, or demonstrable ability to work at this level
• Educated to degree level
• A full driving license and willingness and ability to drive for work purposes

Experience

• Significant experience of designing and developing profitable income generating services
• Significant management experience including line management of a team
• Experience of creating a team
• Experience of monitoring income and expenditure and re-designing as needed
• Experience of managing multiple services with competing priorities
• Experience of working as part of a management team
• Experience of negotiating contracts and other funding streams
• Experience of developing services and projects and writing service plans
• Experience of implementation of relevant policies and procedures
• Experience of performance management and reporting
• Experience of report writing and presentation

Skills

• Strong leadership skills with the ability to manage and motivate staff
• Presentation skills
• Exceptional organisational skills
• Ability to manage change and to manage changing priorities and services
• Creative thinking and meeting of client need
• Ability to work to deadlines
• Ability to manage difficult situations
• Ability to analyse and present data

Knowledge

• An understanding of the current and emerging needs of older people
• Good knowledge of Herefordshire and Worcestershire’s geography
• Knowledge of the health and social care landscape