Supporter Services Executive

At Demelza, we deliver extraordinary care for extraordinary children.
Our supporters mean everything to Demelza and the families we care for, without them we would not exist.  
We are looking for an experienced customer focused individual who is passionate about delivering remarkable service. This role will provide you with the opportunities to work closely with our teams across Demelza and provide excellent service to our supporters. 

To be key in ensuring supporter records are updated and maintained. To work across the Supporter Services, Fundraising and Finance Team to add income and supporting documentation for audit trails, future thanking and Gift Aid claims. You will lead on the processing of post and redistribution to correct areas of the organisation. 

To be responsible for providing a high standard of supporter care to Demelza’s supporters by responding to written, email, web and telephone enquiries as well as the first point of contact for onsite visitors to ensure excellent supporter engagement.   

You will: 

Input new supporter data and update existing records as needed 
Handle cash and cheque donations adding these directly onto the database to create income batches and ensure reconciliation with the Finance system 
Be the first point of contact for supporters via telephone and visiting in person 
Provide administrative support to all members of the Fundraising Team