Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Overview
- Responsible for developing and delivering all fundraising events with the support of the Fundraising Events Manager
- Ensure that all event participants - virtual or physical have an exceptional experience to maximise income and are placed at the heart of everything that we do.
- Build excellent relationships with event participants to ensure future event participation.
- Support the FEM in creating and implementing user journeys for each event and review regularly based on audience insight and current event fundraising trends.
- Create tailored fundraising materials with the support of our marketing team.
Key responsibilities
- Ensure that all event project plans are in place, liaise with stakeholders to ensure that all deadlines are met, working within budget and ensuring income targets are met.
- Steward participants based on their supporter journey. To include calls, sending supporter communications, providing fundraising support, following up to ensure donations are received, personalised thanking and survey.
- Attendance at events to enhance our supporters experience and deepen their relationship with Ben.
- Work with FEM and marketing team to produce marketing collateral, merchandise and other support materials based on each event.
- Ensure that all participants have a fundraising page on Enthuse and Salesforce is updated with all current contact information. Including income and communications.
- To lead and deliver on certain Ben and Third-party events including supervising Ben employees and on-site contractors.
- Ensure that all bookings are invoiced, and payment received.
- Monitor and maintain social media groups and WhatsApp groups created for our Fundraising Events
- Update webpages relating to our Fundraising events with current content.
- Identify and capture inspiring stories from our event participants to share across our media and digital channels.
Technical Knowledge (E = Essential, D = Desired)
- Proficiency in CRM software (Salesforce) (E)
- Proficiency in using fundraising events platforms (Enthuse) (D)
Job Specific Competencies
- Excellent communication and interpersonal skills, with the ability to build relationships with supporters over a range of channels, including email, telephone and face to face.
- Strong organisational skills with the ability to deal with a variety of tasks under pressure and working to busy and tight deadlines
- Ability to work independently and as part of a team, collaborating with colleagues within and across departments
- Strong project management skills ensuring delivery of events and journeys from start to finish.
Qualifications required
Our teams are made up of people who are committed to our ambitious goals – you do not need to be degree educated to secure a role, but you should be able to demonstrate a combination of experience and competence that meets the requirements of the role
Experience required
- Relevant experience in delivering and attending events
- Experience of building excellent relationships with participants
- Experience of creating and implementing participant journeys
This job is suitable for someone who…
- Has a passion for events
- Has a natural ability to build relationships with our participants
- Contributes constructively and generously as part of a wider team
- Is passionate about the work that Ben does and the changes it can make to our automotive family
- Can turn one-time participants into lifetime supporters.
Registered Charity 
101 - 500
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview Operations & Data Manager
We are seeking an experienced Operations and Data Manager to join our medium-sized Manchester charity. We are passionate about making life better for people affected by dementia, a growing social issue in the UK. We are an innovative, and collaborative charity striving to work in partnership with our members and their carers to ensure their voices are heard and enabling peer support and empowerment. This key role combines operational oversight of our processes, people and technology with a focus on our data management and controls to help us better serve our community of interest and drive decision-making, improve internal processes, and demonstrate our impact as needed. The successful candidate will be a strong team player with leadership skills and will play a crucial role in guiding the organisation, with the opportunity to progress further if desired.
Key Responsibilities
Operations Management - Oversee day-to-day operations of the charity, ensuring smooth running of our CRM and administrative systems and processes - Manage office facilities and equipment, including technology systems, phones and user and donor database standards and controls - Manage aspects of office and staff/volunteer Health & Safety, including the charity’s minibuses and service user transport - Update and implement operational and HR policies and procedures.
Support the CEO and board of trustees with role related governance matters, including risk management and contract and grant compliance - Manage assigned operational budget and monitor expenditure and approvals as needed
Data Management and control - Lead on the collection, analysis, and reporting of service user data and impact metrics - Maintain and improve our CRM system and reporting - Ensure compliance with GDPR and data protection regulations - Produce regular reports for trustees, funders, and stakeholders - Develop data visualization tools to communicate our impact effectively - Support funding applications with relevant data and analysis.
Team Coordination - Supervise non-service delivery staff and volunteers - Coordinate with Service Delivery Manager to ensure efficient operations - Facilitate internal communication and information sharing - Support staff induction, training and development in data management and I.T. use.
Person Specification
Essential Qualifications - Education to degree level - Minimum 2 years' experience in operations management in non-profit sector - Proven skills and competency in operational data analysis and management information/reporting - Mature IT skills, including advanced Excel and Customer Relationship Management (CRM) (we use Beacon CRM)
Essential Skills and Experience - Knowledge and understanding of charity governance and regulatory requirements - Effective analytical and problem-solving abilities able to develop solutions - Excellent organizational and time management skills - Understanding of General Data Protection Regulation (GDPR) and data protection controls and principles - Proven ability to manage competing priorities and deadlines working within a team - Good presentation, communication and interpersonal skills - Experience in producing operational management dashboards, reports and summaries - CRM systems and data management tools ownership and control.
Desirable Skills, Experience and Qualities - Leadership within the non-profit / charity sector (within a team) - Knowledge of dementia care and support services and gaps in provision - Experience with operational and service impact measurement and reporting - Project management qualifications and or demonstrable skills - Skilled volunteer management for large groups - Skills and desire to support our fundraising and grant management.
Personal Qualities - Empathetic approach and understanding of sensitive issues impacting our team and users - Strong commitment to supporting people and carers affected by dementia Role Description Operations & Data Manager - Proactive and solution-focused mindset - Ability to work independently and collaboratively as part of a team - Flexible and adaptable approach to building successful outcomes for all - Strong ethical principles and integrity.
Please visit our website to read the full job pack and read how to apply, we can only accept applications that contain a CV and covering letter outlining how you meet the job specification.
Send a covering letter along with a CV explaining how you fit the person specification.
The client requests no contact from agencies or media sales.