Service Delivery Manager

Cosmic supports the children’s and neonatal intensive care units at St Mary’s and Queen Charlotte’s Hospitals in London. The charity funds vital medical equipment, provides family support services, and enables staff training and education. Cosmic also contributes to groundbreaking research to improve care for critically ill children and babies. Through these efforts, the charity helps deliver exceptional care and emotional support to families during challenging times.

At Cosmic the Service Delivery Manager role will be pivotal in enhancing collaboration between Cosmic and NHS units across two hospital sites. This newly created role focuses on managing critical service delivery projects and campaigns.

Key responsibilities include building relationships within the PICU (Paediatric Intensive Care Unit) and NICU (Neonatal Intensive Care Unit), promoting Cosmic’s mission, and managing health campaigns and projects. The postholder will also implement data metrics to assess service impact and report findings to stakeholders.

The ideal candidate will possess strong project management skills, experience in stakeholder engagement, and a knack for data analysis. This role offers the opportunity to work with a small but very supportive and motivated team at a crucial and exciting time of growth.