Debt Caseworker

Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Debt Advice Caseworker. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.

We are seeking an experienced debt advice caseworker who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. 

The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice.

Main responsibilities:

To provide over-indebted Londoners with free, face-to-face/telephone advice that is accurate, effective and tailored to individuals’ circumstances. This includes:  

● Provide case work covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.  

● Researching and exploring options and implications so that those accessing our service can make informed decisions. 

● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing.  

● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels.

● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder. 

See attachments for further details 

Interviews will take place on Tuesday 23 July 2024.