Macmillan Project Caseworker

Location: Acorn House, 361 Midsummer Boulevard, Central Milton Keynes, MK9 3HP. Outreaches: Stoke Mandeville Hopital & Milton Keynes University Hospital

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

We’ve been working in partnership with Macmillan Cancer Care for over 15 years, supporting people with cancer and their families. We are looking for an enthusiastic, reliable, and confident person to join our Casework Team to help people to cope with the ‘cost of cancer’.

Each year our Macmillan Caseworkers provide advice on practical and financial matters like benefits, debt and employment you can find out more about the service by watching a short video on our vacancy page via the apply button.

The ideal candidate will provide advice and support in person, via telephone, email and video call to patients undergoing treatment for cancer at Milton Keynes and Stoke Mandeville Hospitals. Macmillan Project Caseworkers will assist clients with complex welfare, debt and housing enquiries. This requires a good foundation knowledge of each advice area, so competence in these subjects is desirable, but full and ongoing training will be provided to support successful candidates in their professional development.

This is a challenging role, managing a demanding caseload and working with people at every stage of their cancer journey. All our advice work is carried out to the strictest quality standards, and we are committed to ensuring that all our advice work complements the wider services provided by both Citizens Advice and Macmillan Cancer Care.

Applicants need to be –

• Computer-literate, although training on our case recording systems will be given.
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
• Prepared to work independently, sometimes remotely and also from a variety of community-based locations.

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

Closing Date:Monday 22 July 2024 at 5pmInterviews:To be agreed

Please note interviews will be held face to face in Acorn House