Central Supporter Engagement Coordinator

This role is based in the Warrington Office, UK. You will be required to attend the office for a minimum of 3 days per week with the option to work remotely for the remaining 2 days per week. 

We are recruiting to 2 roles; one full-time (5 days per week) and one part-time (4 days per week). Both are fixed term for 6 months or until the end of September, whichever comes first. Please specify in your application how many hours you are applying for.

This is a rolling recruitment, therefore please be aware that the interview date can change and the advert may close earlier than the stated date of Sunday, 30 April 2025.



About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.

Learn about our vision, mission and values



About the role

Our team is in the unique position of being the first point of contact for the majority of current and potential supporters, both individuals and church representatives. We gain a very broad view of the work of Christian aid, both in the UK to generate support, and overseas to see the impact of that support.  

We are the proud customer service team of Christian Aid. We inspire, we challenge, we develop and above all we work together and value each other.  



About you

You will be a motivated enthusiastic person who believes in the values and aims of Christian Aid. You will relish the mix of responding to routine calls and emails, then innovating and collaborating to improve and increase engagement from new and old supporters. You enjoy working in a team but have the ability to work independently. You are comfortable sharing your skills and learning from others.  



Further information

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths and none (with the exception of Director positions where there is a genuine occupational requirement to be a practicing Christian - Exempted under the Equality Act 2010).

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance