Operations Executive - Giving Platforms

OPERATIONS EXECUTIVE - GIVING PLATFORMS

Salary: £27,000 - £29,000 per annum

Reports to: Business Systems and Operations Manager

Department: Marketing, Fundraising & Engagement

Location: Stratford w/ high-flex (1 - 2 days per week). We are open to further discussion around home-based working for the successful candidate.

Employment type: 12 month fixed-term contract / Internal Secondment

Working hours: 35 hours per week (we are open to Compressed Hours in this role)

Closing date: Sunday 13 October 2024, 23:55

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone passionate, someone like you.

We have an exciting opportunity for an Operations Executive where you'll be responsible for providing outstanding operational support as part of the Business Systems & Operations Team in Events and Sports covering a breadth of activities and tasks, with a focus on the cashless giving service for CRUK, mapping and managing all processes necessary as well as managing the Giving Platforms inbox and with external platforms and suppliers.

What will I be doing?

• Building and maintaining excellent knowledge of the portfolio of Giving Platforms, and how they support our fundraising products and processes

• Owning the delivery and fulfilment of Cashless solutions e.g., contactless devices, including liaising with warehouses and internal post room, and supporting with teams' requests

• Owning briefing documents and FAQs collation to support with activities, gaining input from relevant stakeholders

• Supporting the Programme Manager and Operations Manager with collation of monthly comms to the business

• Supporting with monthly and quarterly reporting tasks and manual data and income reconciliation tasks

• Working with the Giving Platforms team, and wider stakeholders, to create and document agreed processes

• Administrating the team inbox; ensuring queries are handled within the team, or funnelled to relevant teams efficiently

• Maintaining excellent working relationships with internal teams and external partners and suppliers to deliver the priorities and shared goals of the Charity and product area.

What skills do I need to have?

• Excellent organisational skills and able to comfortably manage own workload

• Excellent written and verbal communication skills

• Excellent attention to detail

• Open to learning finance, IT, and other technical processes to facilitate the

• Extensive experience of Microsoft Office applications

• Able to build strong professional relationships and networks

• Good knowledge of GDPR and data protection policies

• Demonstrable problem-solving skills with a proven ability to show initiative and drive ideas forward.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.