Fundraising Support Officer

Job Title: Fundraising Support Officer

Reporting to: Supporter Care Manager

Hours of work: 37.5 hours per week

Salary: £28,000 - £32,000 per annum

Closing Date: 24 October 2024

Location: Royal Trinity Hospice, Clapham (Hybrid)

About Compton

Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.

Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.

Vacancy

Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.

The position of Fundraising Support Officer is a vital role within our Supporter Care team. The Supporter Care team is often the first point-of-call for Trinity’s supporters and fundraising queries – with communication across phone, e-mail and post channels.

The Fundraising Support Officer provides an important part of the donor experience ensuring that all transactions are processed accurately, and donations are thanked in a timely manner.

The role supports the wider Fundraising team and fundraising activities across eleven income streams.

As Fundraising Supporter Officer, you will:

• Process cash, credit/debit card and CAF donations received via post, telephone and online platforms (e.g. JustGiving, Stripe, Enthuse).
• Thank donors appropriately, liaising with Fundraising Managers as needed.
• Perform bank statement reconciliation, which includes processing standing orders, direct debits, online giving and legacies.
• Answer incoming calls to the Fundraising Team and respond to general email enquiries, maintaining Trinity’s clear tone of voice and style.
• Work as part of the wider Fundraising team providing support and participating in other duties where required.
• Support and attend fundraising events, occasionally outside of normal working hours.
• Work in a hybrid model of some days in the office and others from home.

Experience, knowledge and skills desired:

• A desire to represent the client charity with enthusiasm, professionalism and authenticity.
• A passion for working within a team delivering results that empower a charity to meet their charitable objectives.
• Excellent verbal and written communication skills.
• Excellent attention to detail.
• Experience in processing income and handling of monies securely.
• Experience of delivering excellent supporter care or customer care in a charitable or commercial setting.
• Demonstratable experience of good organisational skills.
• Knowledge of a database system and donor and client record management (most preferably Raiser’s Edge).
• A good understanding of the need to accurately input and record all donor details – particularly consent and Gift Aid information.
• Some knowledge on GDPR and other data protection regulations governing interactions with donors and the recording and use of information. 

Company benefits

• Annual leave 25 days plus bank holidays
• Standard Life pension scheme with Company contributions starting at 3%
• Non-contributory life assurance scheme
• Compton professional development and mentoring opportunities
• Employee Assistance Programme – offering free 24/7 support + counselling and advice